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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
  • 239 Views
  • 0 replies
  • 1 kudos

To Sellers who have used Yodel the past week

Has anyone else been affected by Yodel’s ongoing issues? Since last week, they’ve been experiencing major delays but at no point did they make sellers aware they were switching over companies. Because of this, I’ve had endless cases opened against my...

Resolved! Yodel compensation

Does anyone know how I can claim compensation for the failed delivery using the full protection through ebay because Yodel are telling me it's the responsibility of the petrol station I dropped it off to! I started using Yodel as it was the cheapest ...

Resolved! postage for sold item all wrong , simple delivery

Hi, Ive sold an item for just over £500 which i had listed for several months before simple delivery became compulsary. The buyer paid postage of £3 approx. The problem is that ebay had put in the postage as a large letter size obviously when SD beca...

Resolved! Simple Delivery rip-off

Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...

User avatar by • Engager
  • 5385 Views
  • 113 replies
  • 21 kudos

Simple Delivery - Merge Orders?

A buyer placed two orders, both had "Simple Delivery". I sent them together.But now I can't marked the second order as dispatched as I have not downloaded the Simple Delivery label, as I do not need a second label if both orders are sent together. An...

Parcel lost in Spain!

Can anyone advise me please?…. I sent a parcel to Spain at the end of August. Buyer hasn’t received it. Obviously getting irate now as the item has cost him well over £100 inc postage. I do use the GSP but for some reason thjs item slipped the net wh...

Simple delivery overcharging

The simple delivery is a joke, I don't know why edit the let us edit the postage size if they get it wrong. I have some items listed and a ebay buyer has bought 4 items and whether it was 1 item or 4 items they all fit into a small Royal Mail Parcel ...

Royal Mail and Ebay

Hi, I seem to be having a situation here with Ebay and Royal Mail. This is what happens: Someone buys something, I go to the postage options and click on "Collect Parcel" and get a pop up thing saying Royal Mail will collect on such a day. Happy with...

Im being charged twice for postage as buyer

Buyer bought 2 of my items on a multiple listing and was charged 1 x postage but I am being charged 2 x postage to buy/create the label???? Went back through past sales and just realised this happened before when buyer bought 3 x items, was charged f...

User avatar by • Contributor
  • 77 Views
  • 2 replies
  • 0 kudos

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...

Lost eBay parcels posted with Royal Mail

I have a lost eBay parcel which I am trying to claim for through Royal Mail .. I don’t have a valid email address for the buyer .. how do I fill in the form ????

User avatar by • Contributor
  • 283 Views
  • 6 replies
  • 0 kudos
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