Member To Member Support

Resolved! i bought an item, it was a little faulty, but useable, how do i give some refund back?

i bought a keyboard, the letter Q didn't work, (still don't. i just copy and paste a "Q" from a webpage, no big deal as it's not used much) i was happy to keep it and gave 5 stars as the seller tried their best to help with suggestions etc, i said no...

Help me please, setting up free shipping with tracking from outside UK!

Hi! Help me please, setting up free shipping with tracking from outside UK! I'm trying to sell my goods from Hungary with free tracked shipping to Europe + UK, but if I check my listing there isn't available shipping methode there, and this way, if i...

Finding a seller without looking in my purchase history

Is there any way to find a sell you've used before without looking in your purchase history?

Refund

Hi i recently cancelled an order 23rd august. My refund still hasnt come through! Can anyone offer any advice? Thanks

Standard Promoted Listing Option is not Available?

Hi, I've a business seller account recently created but wonder, I can't see any standard listing promotion option available for any of my listing. Please if anyone know help regarding this? Thanks

Account access issue

Hi,I want to grant access to someone else to manage my account but I don't have option to invite user or add user. Under Account Preferences-> Team Access->Account Access. I get the message saying you don't have access to any other accounts yet. Cont...

" Auction Duration" says If your item does not sell we'll relist 8 times??BUT IT DOESN'T,ONLY 7 DAYS

I have listed new items and under the Auction Duration box it says " If your item does not sell we'll relist 8 times" but it only lasts 7 days!!!!!!!!." If I list a sell similar item I get " If your item does not sell we'll relist 8 times" again 7 da...

Help please have got an issue with a poor eBay seller.

Hello, i ordered an lower bumper support for a Vauxhall corsa on the 12th August 2025 which was supposed to have been delivered within 48hrs. Unfortunately even after sending several messages to the seller they didn’t respond so on the 19th August 20...

Seller looking to not honour sale be it sold for less

Advice on this please. just won an auction. Purchase price £41. Paid for. contacted by seller saying he thought he’d listed for a higher start price (£81) and was looking to cancel sale. I had conversation with seller midweek about measurements etc,...

Evri Failed delivery

Hi all I wonder if any of you great people could give me some advice a few weeks ago I decided to set up a eBay account to sell privately and I stupidly picked evri to handle my simple delivery and on my first sale they handled the parcel well up unt...

Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconveni

Hi all I can not get a label due to the below Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later.

Accidentally refunded buyer

So I accidentally refunded a buyer to the tune of £250. The buyer had disputed the condition of the item and requested a refund. This is the first time I had done this. eBay were telling me to send a postage label, but the process when doing it for t...

Item collected from post office but tracking still shows awaiting collection.

I used Simple Delivery to send an item and all went well and buyer was able to redirect to local post office. All went fine and they confirm received and given me a good review but tracking still says awaiting collection. Buyer said he asked if he ne...

Edit listing quantity without having to use Simple Delivery.

Currently selling medal ribbon with £1.50 U.K. postage.When I try and edit the quantity no option to change to Custom Postage and Ebay want me to charge £2.70.The item values are £1.50, £3.00 and £4.50 so way below Ebay's £10 and the category is Coll...

GSP

An item does not include GSP for Portugal on the list with item for sale, have contacted seller and they said that the problem is with ebay as they included Portugal, can anyone advise please

how to combine postage

Hi All. I have won 3 auctions from one seller, i asked for a combined postage invoice 3 times and now shes telling me that i have to do something my end to get it. Is this true if so what can i do, i thought it was down to a seller to sort it? Thanks...

My buyer has paid for courier delivery, I've offered to deliver the item to them for the same cost

My buyer has paid for courier delivery, as I live relatively close and it's a very bulky item, I've offered to deliver the item to them for the same cost. The buyer is happy with that - how do we proceed?

Problem with seller

I'm having a problem with seller. They sent me a supposedly "very good" condition book that actually had pages ripped out. When I contacted them, they promised to send a replacement. Then they cancelled the replacement and promised me a refund. I hav...

Stopping buyer to pay, until I send an invoice (to apply new US tariffs)

Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost on my sales, to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, a...

Automatically applying a tax, per country

Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, at the moment ...

Change currency

My item’s price is showing in $ how can I change it to £

Authenticator returned valuable item to the wrong address

Can anyone give me any advice because this situation is properly stressing me out. I was trying to sell an expensive diamond and platinum necklace for my wife in UK. Originally purchased by us in USA. Platinum hallmark is “PT950” with Tiffany’s maker...

Resolved! Buyer wants to change delivery address

Hi folks, Just sold an item for £100 . The buyer has paid but then told me the address auto-completed and wrong. I choose the simple delivery method so have a prepaid label ready. Can I just put their correct address and stick it over the address par...

Seller return label incorrect / Unable for ebay to step in

Hi,I purchased a TV from a seller which arrived damage so I started a return request which they have accepted. However the return postage label which they sent is only for small items up to 1kg but the TV requires UPS delivery since it weighs over 20...

My ebay balance

Hi, please could someone tell me where I find my ebay balance? Many thanks

Import tax

I have returned and been refunded an item I purchased from abroad, but have now received an invoice from the shipping company for import tax

Item not required problem with postage

Hi all I sold an item over two weeks with a pre paid label by evri it has nit been delivered. How do I go about claiming fir this item do I gave to pay the buyer back as in its still with Evie. Thank you teresa

Low scores on rating

Since Simply pay I have been given low scores on delivery time and postage costs. As I have no say about the cost of posting - in fact one buyer received postage free as there was an issue with QR code and I paid the postage myself. I offered free po...

Did you know Diligent is a banned word in feedback?

I didn't 路‍After a dreadful experience with a seller, I left ( negative) feedback. Which was justly deserved. Today I saw the feedback had been removed. So I spoke with an Ebay agent. To my astonishment I was told the feedback had been removed at req...

Resolved! Arranging delivery for sold item

I sold (and was paid for) a cupboard to a buyer who asked me to delay delivery until she had finished decorating. She delayed several times and now 7 months or so later, the eBay emails are not longer working and I can‘t contact hereto arrange delive...

Cancelling a return asked for in error

Hi, The buyer of a GPU wanted to return it, but in fact made an error and confused it with another item not sold by me. He wants to not return the GPU. I've already paid for a return label. How do we sort this out.BTW is there a way to speak to anyon...

Postage labels

Hi, I’ve just had to cancel a order as I’d listed it with free postage as I knew it was just a second class stamp needed and they charged me almost £3 for the label.do I automatically get the label refunded or do I have to do something to get it?than...

Wrong Bidding error

I have submitted the wrong bidding value by a large amount on an item I wish to buy I got the dot wrong which goes between the pound side and pence side I need to cancel my bid and start again can you help me do this please Regards Ian

listing penalised on a non existent policy violation

I have restrictions on claimed numerous policy violation on the basis of selling outside of eBay. Firstly there has been no selling outside of eBay or intention to do so. It seems as though an algorithym was triggered by some spurious and unconnected...

No confirmation email for royal mail pickup

Hello folks, I've booked a royal mail pickup for Monday for an item that I've sold, but no confirmation email has come through. The date comes up on the 'prepaid label' page, but no confirmation email. This seems fishy. I have done this before and no...

Not received an item

Hi, I've bought an item as a guest but have an account. The item hasn't arrived but I can't contact seller as ebay want me to make an account, which I've already got. Help I'm going around in circles.

Seller -- check the package size that I estimated when listing an item.

I've just sold an item. Now that it is sold and I package it up, I suspect that it may be bigger than the options I selected when listing the item. Is there any way to check what I specified? I don't want to post it, and then the buyer have to pay a ...

Adding photos on listing not working

I’m having trouble uploading photos to my listings. It’s not allowing me to add a photo either taking a photo or from camera roll. It just shows a blank black screen even when I select the photos to add. I therefore can’t complete the listing. Is any...

It won’t allow me to purchase

When I add things to the basket then try to checkout the item, I then get a weird code implying the item isn’t available. The card works to purchase. It’s very frustrating and happens on multiple items. thank you if you can help

Postage

What do I do If my item for sale can only be delivered using the Parcel Force large parcel service

Simple Delivery Refunds

Has anybody successfully received a refund for unused labels in the new simple delivery system?I have continued to use my own delivery methods but im currently paying twice for delivery with this new system, I spoke with an agent who sent me a link t...

Order Number Missing From Account

Hello Everyone. I placed an order 2 days ago, but its number is missing from my my eBay account. I can't find an option in eBay's help sections for this situation. Any ideas on why the number may be missing or how to contact eBay direct. Many thanks,...

Promoting Listings

I have noticed a 'Promote It' option next to my ebay listings which i keep pressing by accident as I scroll through my listings. Is there a way to disable the option of promoting listings altogether.

Copy and paste a listing to another of my accounts?

I wish to segregate my listings, and therefore leave my main ones intact and copy and paste the others ot another of my accounts?

Return of Rolex watch

If I buy a Rolex watch. Can I return it if I have changed my mind

Resolved! Refund, when counterfeit products are bought?

Hi, Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?Thank you in advance for your help.Regards,Herwig

Hi i buy a sofa for 360 pound and it damaged borken and i wnat my money back i have a profe of sofa

I want to send back this sofa it broken and I'm so disappointed I payed 360 pound please can you send my money back I want refund pleasen

Second account

Hi all! I have had an account on the American ebay.com for many years. I have been living in Portugal for the last 8 years. I want to sell some of my goods worldwide. To do this, I want to continue using my ebay.com account. However, I only want to s...

Resolved! UK Resident being charged VAT on used item purchases

I am an American living in Scotland and I wish to sell some items on eBay. I have a UK registered eBay account with my UK address. It did ask me my nationality, which I put down as USA. When I attempt to sell items it adds VAT to my listings, which I...

PayPal giving fund

Can any charity out there help me with an issue regarding invoices for PayPal giving fund? As a charity we did not enrol in this but we are receiving invoices. Now I am unable to list items due to invoices not being paid. What has happened? No one is...

Proof your 18 no credit card

I dont own a credit card . I pay by PayPal. Backed up by my debit card .

Nectar points cancelled

I bought 2nd of June 06-13357-72269 For this order was added nectar points but later on 22nd of August was taken off I contact nectar points customer service and they told that my order on eBay was cancelled when it was not . As why they see that ?

lost in post

i have already refunded buyer for an item that was lost in the post; how do i claim for my loss

Scam

I bought an IPad on eBay and on collecting the package today, it only contained an empty bubble envelope. The seller doesn’t accept returns. What do I do?

Buyer wants to return item - poor quality

A buyer wants to return an item, they’re claiming it’s damaged and not to his expectation. The product I sent wasn’t damaged when I sent (have photos to prove this) and certainly isn’t poor quality, was securely packed. Any ideas with how to handle t...

Returns

The local Post office will not accept my return, he said the return address which is in China looks fraudulent. I have contacted the seller for a UK return address. But says China is the only return address.

Show delivered

I shipped a heavy item but could not use buyer recommended postage as weight was more. The item was delivered but is showing in transit

false address

Is it just me, or do others buy after checking the location of the item only to realise its not in Durham, it's in China????? done with eBay now. It was a good years ago. Now it's just Temu in different colours.

Selling 5 lights but I want to sell them as a whole and not individually

HiI wanted to sell 5 lights but don’t want to sell them individually. How can I advertise the total amount is for 5 lights and not sell them individually

Resolved! Return Label

How do I obtain a Return Label from eBay without adding photo evidence, please.I am elderly, not particularly computer/iphone literate, and would love to get some help to return a wrong item sent to me.

hmrc reporting

apologies if this has all been asked before....i have sold 29 items and ebay have asked for my national insurance number for the hmrc digital reporting thing. i am just wondering what hmrc actually do as reading the information does not give me speci...

Contact for someone at ebay

Seller has told me they lost the item.Problem is, they have created a delivery label so the ebay auto bot cannot help me because they think the item is in transit.How on God's green earth to I contact ebay to getting order refunded?

Resolved! Refund Policy For Listings

Hello,I am a registered seller on eBay UK. I have set my return policy to accept returns for damaged products. However, when I create and preview a listing, it shows as “no returns accepted.”I have attached a screenshot for your reference. Could you ...

No delivery

Ordered bag of dog food on 16th August it's now 30th not received No reply from the seller after I've sent numerous messages eBay are saying the matter is resolved and it isn't. I want a refund nowI am a pensioner can't afford to be out of pocket for...

Jellycat steepy teabag amuseable plush

I'm a bit concerned...5 days ago you couldn't find these on Ebay for less than 80 pounds...no independent retailers have any left ...Jellycat don't sell directly and only sent about 8 pieces per store...all of a sudden there are loads on Ebay startin...

Resolved! Label printing

I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...

Simple delivery

Good morning, I have several identical items for sale. When I set paid postage with Simple Delivery, for example Large Letter, if a buyer adds 5 of the same items to the basket, the postage multiplies. So instead of paying £2.70 (since I can send the...

simple delivery over ride

No matter what I do, simple delivery over rides every other postage method. Only options in front of me are royal mail or evri. Ive attempted to create a postage policy and yet simple delivery over rides.

deducting carriages costs from a refund

I need opinions on this....... A buyer bought 2 items from me, sadly not in one transaction but 2 separates on the same day. I packed and shipped them as 1 parcel however. All was good, until they opened 2 returns, one for each item. The message with...

postage

unable to mark as dispatched. In sellers hub when i try i get, The selected orders aren't eligible for this actioni have already added tracking number.

Prepaid postage label

I have used my own postage stamps for sending an item I had sold on eBay only to find eBay had also deducted postage from the sale to pay for a prepaid label which I never used. How can I get this money back

Charged twice for postage

I sold an item and went through the process of buying the label via eBay and paid with PayPal.however eBay have charged the same amount from my balance of the funds from the sale. chat bot can’t help and am going round in circles .any suggestions app...

Feedback

A buyer has left negative feedback stating his item never arrived when tracking shows it was delivered 2 months ago, I have made contact but I seem to be getting ignored, what can I do.

Did not send item back

So someone bought my printer and then three days later he wanted to return it claiming that is not working he drew on it and then now he wants a refund I said okay I then said why did you draw on it then he didn't respond to me and he never sent the ...

Sent 48 Hour tracked...Ebay says not yet delivered

My mistake as an infrequent user. I pre packed an item, and when sold just found the address and sent it 48 Hour tracked for £5.71I missed the whole Evri??? thing, my buyer paid postage through Evri £3.71However it was delivered three days ago to the...

Insertion fees

I am confused as I'm sure many are with eBays fees. In the last 31 days I have been charged £121.68 for insertion fees. If I am correct this would be 338 listings? 121.68/0.36 = 338.I only have 330 listings in total.Can someone explain this as eBay a...