IE Seller News: April 2025
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Forum Posts
Authenticity Guarantee
Why do some sellers selling Jewelry not sell with the authenticity guarantee?
Change return address after label has been printed
Hi, I need to change the return address on a label that has already been printed via eBay
I think I’m being scammed.
Ive recently sold a product on eBay an my funds are still on hold. The buyer is insistent in saying that the item I've shipped was not genuine and is requesting a returns through eBay, I know my product is real yet I’ve been sent pictures from the bu...
Money back.
I asked eBay for a refund they said yes but been over 2 weeks. When I try contact eBay they say case resolved. How do I contact them.
Error code 111
What is error code 111 ?
Unable to sell from Purchase History list
Hi Does any know when this issue will be resolvedcheersAndy
Username is showing different
Hi, I have not been hacked but my username is showing as a different one occasionally
Item
I had a parcel delivered and they just left on doorstep I have no garden so somebody took it as it wasn’t there when I got home. I have a ring doorbell and have evidence of him just leaving it. I opened a case the seller replied with tracking saying ...
Resolved! Under 18
A friend of my 13 year old has opened an Ebay account and sold an item - about £150. Item posted to seller but now cannot get to the money as he needs to prove his age. Is their anything he can do? Could he ask his dad to contact ebay & gain access o...
Postage too high
I sold an item and it was set up with the new simply delivery. The buyer paid £2.94 with Evri but when I go to purchase the label it’s telling me the cost is £5.96. The dimensions and weight are all the same. The postage is more than what I sold the ...
Worldwide delivery!
I do international shipping, and I have set rates according to the countries I ship to. Today I have buyers who have placed orders and there is no shipping rate in the orders(They didn't pay anything for delivery.). eBay denies that they have done an...
Adding video to listing
Hinot sure if Im being completely thick but ive become totally frustrated with the instructions as to how to allow video to be added to listing and dont seem to be able to manage itiphone 11 pro IOS 17.6.1many thanks
Resolved! Is it normal that eBay gets 58 % of the price of my selled product?
From a 15 GBP price Ebay took 5.16+5.25 Eur. How can they take away soo much?I probably will get 8.54 Eur, or even less, it reveals in more than a month. Can I get an invoice of these fees to limit further losses due to taxes?
Delivering Myself
I've sold a few items to people locally so I can therefore deliver it myself rather than me paying for the postage. If I deliver them myself, how do I mark them as delivered? I get the obvious issues with doing this and understand eBay probably don't...
Seller has not sent combine postage invoice
I have contacted a seller to combine postage for - two , fifty pence coins . Which he originally was asking £2.40 for each , for second class post. A total of £4.80 . ( Which is strange as his other fifty pence coins are £1.55 for postage) So I have ...
question about bid
HELP!! I don't know why I placed a bid at the specified time, but it didn't show that I placed a bid.
How do you raise an invoice for a buyer
I have been looking for a couple of hours, I am using a mobile and a buyer has bought 3 items today and looking for how to do combine postage for them ? Any support greatly appreciated.
Item i didn't order
Received item that I didn't order, and as my name and address on, how as this append through eBay, I thought that my data was mine and belonged to me, and how can I send it back,????.
I have been badly let down by Ebay, it has closed a return without issuing a refund
On 7th August I placed an order for a pair of Asics trainers advertised as size 7.5. When I received them they were size 6. I could not get my feet in them without it hurting. Basically they were unwearable. I opened a return with the seller and they...
Damaged goods
I sent an item using global shipping and once it arrived the customer claimed it was damaged. According to global shipping it covered items that was lost or damaged. The customer has filed a return policy and eBay has accepted? Need advice on this
How send to US
How do I sell an item on sale to allow it to be bought from the US. I’ve been contacted by a buyer wanting to buy a puzzle and asking if I send to the US, I have found that parcel force and Evri both cost about £16. So I thought if I changed the post...
Resolved! Sold item no contact from buyer
Sooo,sold an item on ebay(camper van) and no contact from the buyer..I`m guessing he isn`t going to follow through. How does he get away with this?If I relist I have to pay?
Personal account become business then back to personal. Need help
Hello everyone. I have this account since 2014, then in 2021 open a business and update the account, didn't worked as planning, close the business.Now I want to know how I can change the account back to personal. Thank you Regards Alex
Why isnt there a option to leave your parcels with your neighbour if your not available..
Why isn't there a option to leave parcels with your neighbour if your not available
Formatting Description issues
When I write my description, the spacing and formatting is correct, but when I go back to look it's all squished together in one long illegible paragraph. Any ideas?
Resolved! Disappointed of automatic Payment through PayPal
Hi there: I am not satisfied with the policy of automatic payment through PayPal especially during the process of doing offers . How can I get rid of this problem. I need my fully satisfaction before going to my PayPal account.If there is any way to ...
Item from Courier "Evrie" shows item on the floor and a picture of a doorway that is not ours
And E bays response is " it says it's delivered" and no help. The sender claims it is my problem . Also Evries response has been "take it up with the sender." Can you advise me as to where the buck stops please ? Or once again ( it's always Evrie peo...
Listing showing wrong price
I have set my price to £10.99 on a listing but when I click on the listing it shows that the price is £13.99 for some reason, and that is for all my listing.
Combined postage UK wont let me
Hi im trying to combine postage and send an invoice, but i keep getting this message"Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice."What does this mean? If when sellling i ...
Burr hasn’t received item
Hijust looking for some advice really.I know I’ve made a mistake… I sold an item. It sold very quickly dispute there being a lot of the item at similar prices available. The buyer then requested Royal Mail standard postage.Which I did. This postage d...
Charged for both methods of delivery
I sent an item recently and used my balance to pay for the delivery of the item I generated a label which was about £13 I then went to post it but was unable to use that so I generated a qr code label for £8 and that worked so I’ve been charged for b...
collection
I have sold an item with the collection in person but ebay will not let me message the buyer with my address?
Resolved! Returns
I inadvertently sent the wrong camera and when the buyer told me I then set him a return label and the correct Camera , the incorrect one has come back to me OK . How do I get E bay to give me the money they are holding back
i sold an item and the buyer paid through e bay and collected the item i can't remove the item
Help please i sold an item, the buyer paid and then collected the item, he had also paid for postage however when he collected the item from me i refunded him the postage. the item funds have been released but i can't get the item off my listing, i h...
item going to ireland wrong address on ebay
HiPlease can you help with this?Item ID: 335206818017Transaction ID: 10067849147617Order number: 22-12344-02587
Buyers withdrawing bids.
I have recently started selling some of my stuff again on eBay, having been a member for a good number of years.I seem to be getting a lot of people bidding on stuff, then withdrawing bids with a few days to go. They all seem to use the excuse that t...
App country and postage country mismatch warning.
I am receiving this message, though my App country is UK and both seller/buyer addresses are UK. Why is it and how to fix it?Thanks.
Item Not Delivered
Item never arrived, numerous apologies and excuses then silence Stay away from this guy, he is not genuine. Ebay closed the case and say I am not covered. Any idea how to take this chap to task and get my money back?
£10 Voucher
Why do you send a message of £10 off an item. You go to apply the voucher and then you find there's a minimum spend, which wasn't revealed during theT & C. Where's the minimum amount?
Return where no funds in account.
I agreed to a return, buyer returned item, I want to refund him, I have no money in my Ebay account, I can’t seem to add any money to the account, I tried to refund seller, I get asked to add a credit card, I’m getting sorts of signals back, such as ...
HELP - have bought counterfeit goods but paid cash on collection and completely stuck now!
I recently bought some golf clubs (£520) from a local-ish Seller. The Seller was requesting electronic payment but I said I would prefer to pay cash on collection (stupid mistake that I now regret but can’t turn the clock back) because I have cash fr...
International thief introduced by online platform- warranty
eBay Should have a policy to enforce a warranty.Otherwise, all items should be sold on eBay without the word warranty. OROnly local seller are allowed to have the word warranty on their product. I bought an item ( computer), and it should have a warr...
sold item with free postage , buyer wants return ebay have put funds on hold so cant send postage fe
i sold an item buyer wants to return was with free shipping and ebay have put funds on hold so cant refund the shipping amount please help
Account name for payouts is wrong
I have just entered my account details but the account name is incorrect. It was entered automatically and won't let me edit it. Any idea why?
Refunding buyer who won’t engage.
Strange one - eBay reposted an item over a couple of months and then it sold . To be honest I forgot about the listing and the item ( with postage) was less than £5. By the time it sold I had lost it ( possibly binned) and I have contacted buyer to a...
Item description layout incorrect
Every time I create a listing on my phone, I try and make the description neat and easy to read with small informative comments on separate lines. When the listing goes live the description is changed into one big paragraph of text with no spaces and...
Fake items
I have reported numerous fake items on eBay to stop people being scammed and every time eBay’s automated system says they can’t find any issues and allow the item to be sold, even after I have contacted the seller and let them know they’re selling a ...
USA Account Registration
Hello, I am registered in UK. I want to expand my business to USA. May i use the same e-mail adress, registration adress and bank account details for opening a new adress in USA? Thank you.
Digiquest satellite receiver
Hi! I did order a digiquest satellite receiver! And I try to cancel the item because is wrong item, I put my order id number and order number but Ebay said no order I placed! But the company get the money out from my bank and I'm wondering if was a s...
Account being suspended permanently , anybody know why
It’s been a while l didn’t use my ebay account and after a few years l wanted to use it but l got a response saying my account being suspended permanently and it can’t be reopened and they said we can’t explain why it has been suspended. Any recommen...
VAT Receipts on Postage
Hi,I hope you are well. I sell items on eBay and purchase my postage from eBay. How do I get VAT receipts for these postage costs?Many thanks, jonny
Selling from a different country
Hello there, I have a UK account, but currently declutterring my father’s home in Italy and would like to sell some items here. How would that work? Do I need to open another Italian account?My father is a technophobe so it’ll have to be in my name. ...
Resolved! How can I cancel this order without getting a defect?
Woke up these messages from an account that had placed an order, asking to buy more at a reduced price. It's a Saturday so I thought there'd be no issue waiting until Monday to reply. What followed was increasingly unhinged messages and now I know if...
Resolved! Where do I find the button to press to withdraw payment to my bank account?
Hi,I'd appreciate help with my problem. I've sold my item. eBay tells me I have £xx available. I cannot find specifically which page to go to or which button to press to withdraw the money to my bank account. The help system simply sends me into a do...
Resolved! Returning a heavy item without a printer or a vehicle
I'm trying to arrange Royal Mail collection of a fairly heavy item which the seller has agreed to accept as a return. Royal Mail will not print the label for me and then attach it when they come to collect - they demand I take the parcel to a post of...
Collection Code
Hi The buyer collected an item. I forgot to scan his phone as collected. I’ve messaged himfir the code but he’s not responding. How do I mark it as collected? Hiraeth
Renew partial refund
I have sold an item, buyer is not happy with it.Buyer has requested a return, I offered a partial refund that was refused.We have now agreed a refund amount.How can my buyer accept refund after refusing 1st offer?
Change from just post to post & collection
Hi my item has bids on but noticed that I’ve just got post on it but want it changed to post & collection. How do I do it many thanks
Item buyer returned does'nt look like the one i sent them
Hi just need some advice please. I sold a hair curler and the buyer sent a video showing that the LED light was flashing on and off. I paid for the return. I have not yet refunded them. Received it back today but it doesn't look like the original one...
Formal complaint against eBay UK
I didn't really want to start a new thread but I could find no way to add a reply to the existing thread with this titleMy crisis is merely an irritation as it only involves a single listing but the irritation is that ebay interprets its rules whiche...
seller declined my cancellation
My seller accidentally declined my cancellation and doesn't know what to do. How am i going to get my money back
Contacting ebay by phone
Is there a telephone number by which I can phone ebay in the UK? I have a problem with an order I made and would like to speak to someone by phone.
how do i stop recommended for you items
How do i stop the recommended items appearing below my searches
Item not received
item left outside my door unsafe place never received any item. Seller will not help. Not responding to my messages except that shows item was delivered as it clearly shows it’s not in my house it’s left outside unsafe place
Postage queries
I posted an item via yodal and it was returned by courier because of address being to new and they couldn’t find it. Customer wants it reposted. Who pays?
account suspension
i have had my account suspended for listing a " TRIPOD "This exact same thing happened a few months agoi am selling a tripod for a low powered air gun which i put photos on listingthe advert states it is a tripod and not for a weapon of any kindexact...
Register a product for warranty
I purchased a tacklife jigsaw recently and as I have no facility to scan a QR code, how do I register it for warranty? I got no help from the website!
Shipping to Riyadh, Saudi Arabia
Hello Dear I hope this message finds you well. I am writing to you regarding to buy the Coleman swagger tent 3P , I need more information about shipping to Saudi Arabia . best regards Nora.
Feedback count
How do I find the feedback count number of a member if I know their user name only?Thank you .....carverpeter
Label
trying to print label to send to Authenticity, and it says No services available
Selling item description.
Why is my item description not being saved when I press save?
buyer ask refund even though she received the item
i need to speak with someone
Resolved! selected personal collection by mistake
A buyer has selected personal collection instead of the shipping option. He wants the item shipped. How can I change this?
How can a buyer refund a seller
Two weeks after i got a refund my items turned up . How do i refund the seller.
Seller sending a returns label with good luck
I purchased New Universal Seat Turntable Swivel for MOTORHOME/VAN/CAMPER/TRUCK UK on the 14/11/24. Delivered on the 17/11/24. I tried to fit the Universal Seat Turntable Swivel. But it doesn't fit. Explained this to the seller. Sent pictures and aske...
editing an existing live listing
Hi, I've created an auction, it's live and has 3 bids, ends in 6 days. I want to add a photo and add some additional useful information to the item (exact dimensions that I didn't have before) ebays page is saying I can't add/edit this information be...
Resolved! Question
Hi I hoped someone could answer my question?A buyer returned item saying it was not as described.I guess that means I have to pay for outward and return shipping?Thank you
Blacklisted on ebay
COULD ANYONE TELL ME HOW TO FIND IF I HAVE BEEN PUT ON AN EBAY , BLACKLIST . PLEASE
Global shipping programme buyer claims item not as described
HelloI have been an ebay seller for 20 years and I am now not selling anything compared to what i used to. I think everyone are using other platforms and I am sick of ebay protecting buyers and not helping sellers.I am trying to get an answer from eb...
I bought an item from ebay who refused a refund and kept the item.
I bought a part for my car from ebay which turned out to be an incorrect part. I requested a refund straight away, which the seller agreed to (I did this outside of the ebay returns process as I trusted him to do so). Countless messages to the seller...
Unable to reply to potential buyers
I’m receiving messages from buyers but when I reply it just says unable to reload.Also my item is not showing in my eBay Selling although it is clearly listed!
Resolved! I bought the Wrong postage QR code for an item how do get a refund
I bought a QR code to post an item and when I got to the post office the man told me it was wrong and I needed the bigger size how do I get a refund?
Order still not delivered - what do I do ?
Hi all, I've sold a laptop on Sunday the 17th. Created a Dpd postage label through Ebay, dropped off the package to the shop on the same day. 5 days later, the buyer reports "item has not arrived". Dpd tracking shows "Your parcel has been dropped off...
Royal Mail postage rates
Ebay doesn't seem to have clocked that Royal Mail increased postage charges on the 7th October. This means that when the current postage cost is selected ebay say it is too great for the class of postage selected. AAArgh!!!!
Seller query
Hi I've now received an offer on my Rolex watch, which I'm selling with Authentication guarantee through eBay. But as you can see in the "message" received from them they are wanting me to click on a picture to verify I'm a authentic seller. I'm thin...
Vat added, yet listed in UK
Hi just bought a Item on eBay listed as seller is in the UK ,But my payment has been split with a Vat charge as part of the payment. When I click on it say Vat is payable on items outside of UK ? What's going on ? Seller has 3 separate items for sale...
eBay feedback reminders arrive before item received.
HiI have noticed that eBay is very quick off the mark in reminding me that I need to leave feedback for purchases. Whilst I'm a supporter of the feedback idea I have noticed that if there is a slight delay in receipt of the item then the reminder arr...
what's happening to send offers when someone watches your item none for a week
Hi i always get around 8/10 send offers but in the last 5 days zero none its seems as if somthing has changed was a great selling aid have i missed something
daniel
hi when i create my listing i can't find the promoted listings on the buttom and i need the promoted listings bceause without it i rarely get sales does someone know where i can find the promoted listing
Relist after buyer cancellation and refund provided
A buyer paid but then realised that it was collect only. I've processed their refund but how do I then easily relist my item?
International selling item not arrived
Am not complaining about eBay’s shipping service, I like using it. But why when it’s arrived from myself to eBay’s delivery hud, can a buyer let’s say two weeks later open an item not delivered dispute which removes the money straight from my balance...
Payment
Hi, I sold an item on eBay on the 9th of October, the parcel was delayed till the 18th of Nov when it was finally delivered. In the meantime I had refund the seller because of the delay. But the buyer has now received it and I’m out of pocket. How do...
No collection option.
When creating a listing I am not able to select collection only. The option is greyed out. Any ideas to why?
Resolved! Combined Invoice? How do I give a discount?
I've sold 4 items and want to give the buyer a discount off the total.The invoice generator will only let me discount the postage...How do I give a discount off the items' cost?Any help much appreciated.
Negative feedback
Why do people automatically leave negative feedback without even trying to resolve their issues with the seller? I either find they are totally stupid or someone who enjoys leaving negative comments and are themselves a negative individual?
Payment on hold
I have 3 items with positive feedback but funds are still on hold, when I look at the items through the help section it says I posted the items to a different address, that's impossible as I purchased the postage label provided by eBay
Its all rubbish now
Its all rubbish now when you try to search. The filters are rubbish. The pictures are half off the screen. It just looks a mess and doesnt work properly. Grrrrrrrrrrrrrrrrrr!
Resolved! Funds - On Hold (14 days)
Hi, I have been an Ebay member since 2000, mainly as a buyer; but I have previously sold 2-3 items. At the beginning of October, I decided to list a few small items. Between the 1st-16th Oct, I sold 2 items for approx £12; both sales were automatical...
Resolved! Balance less then sold value
I sold a game for £17, not including postage but my eBay balance is only £10. I’ve asked the automated help but it’s useless. I can’t seem to find out why I have £7 short
Resolved! Oto hand cream, containing cbd
I listed a 30ml hand lotion which contains cbd and it was instantly taken down by eBay. But, there are 12 other listings of the exact same item currently listed for sale. How come their listings are still live?
Star rating for international sales
I’ve noticed some of my buyers seem to think am charging to much and taking to long with delivery. Reality I send straight away at cost to the shipping centre. EBay’s service regarding international delivery is excellent but why don’t they assess the...
Return
Please can anyone help I’ve never brought of eBay before and I need to return an item they have sent me a return label for xdp I’ve been post office collect plus shops no one takes this in my area and no one is responding to me. please can anyone off...
Resolved! Winning bid was too low for the seller.
I was messaged by the seller who doesn't want to sell as my winning (maiden) bid was much too low, they asked me to pay extra or request my money back, how do I stand with this, or how do claim the money back or do I wait for the seller to return it?...
Purchases history
Hi everyone for some reason and for the last four days I can't open my purchases history...in fact only one item showing which I've bought 3 years ago and nothing else... anyone can help
Selling to a buyer who joined 2 days ago, has no feedback at all, never bought on ebay, never sold
Hi can anyone help. I just had a ps5 up for sale. I was offered £350 from buyer which i declined and counter offered amount of £450. Buyer accepted my counter offer. My issue is buyer only joined ebay 2 days ago, has no sales, or buys, has no feedbac...
Sold n item but didn’t use the postage service.
I sold something on eBay but didn’t use eBay postal service to create a label. I went to the post office and posted it. how do I cancel the eBay postal service to mark it as dispatched ? I paid for my own postage.
adding postal insurance once item sold
cant seem to increase the insurance on an item once sold using the ebay postage facility
Return
Good evening ebay I just want to let you know that someone bought a item that posted it he saying that it is fake which is not so he decided to open saying he don’t like it, it now he wants a refund
Fee charges
I have been charged for something I never sold? Is this allowed?
Best offer
Hi, I’m selling golf clubs on a fixed price with a best offer option. I’ve had an offer that I’ve accepted but 4 days after the acceptance I’m still awaiting payment. I cannot contact buyer and when I go into listing it still says I have an offer eve...
Urgent
Hiya id like to know if you could please do not strike my sisters account as she has received a bad news this evening and wanted to cancel her bid. The seller says that EBay will cancel it in 3 days and a strike will go on my sisters account.
Buyer wants refund as item is late
Relatively new to the selling process and I've had a buyer ask for a refund/cancel the order as it's not arrived yet. I checked with Yodel and they have said the item was delayed due to bad weather but it will be delivered to the pick up point tomorr...
Clearpay
I am trying to buy on eBay via Clearpay but every time I go to complete the transaction it defaults to paying the full amount as a one of payment?Can anybody talk me through how to complete the purchase splitting the payments into 4 as I seem to be g...
Scammed by seller
It is my belief that the seller has acted in bad faith and has removed a plastic foot from the bottom of the device, taken a picture as “proof”, claimed that the foot was missing upon return, and then only refunded 50% of the original purchase price....
Making an offer / price doesnt change on checkout
I made an offer it was accepted - the pay now price showed the offer price - but when i go to paypal it reflects the original price not the accepted offer price
Bogus return request
A buyer has tried to return an item claiming it’s fake, but it isn’t. What can I do as the seller.
Item Defects Advice Please.
Hi All, I wonder if anyone can help with the problem I have. I had a burst water pipe in my stock room and this damaged a number of items which I had listed. I have over 5,000 listed and its hard to keep a track on the items which were damaged. I hav...
My ebay listings won't automatically relist
Despite the listings having 7 more relistings. These listings won't auto list and just end. This has never been a problem before but has suddenly started today!Any help would be appreciated.
scammed
I recently purchased an item through ebay and contacted the seller through Messenger on google. I paid for the item through Paypal, I have not received the item, Ebay have no trace of the transaction and Paypal will not refund any money paid although...
Car feedback
How do I leave feedback for a car. I can’t see an option to do so. Many thanks in advance.
Is my buyer being unreasonable
I have a buyer who wishes to return a rubber stamp due to it not matching the listing image. 99.9999% of sellers of rubber stamps use the original rendering of the stamp image in the description. My buyer states not as described. I have explained tha...
Faulty electrical item that almost hurt my family, what should I do?
I bought a flip phone from a seller. The phone charger then blew up, letting out sparks and causing my apartment electrics to short. The plug blew up over the head of my girlfriend and almost hurt her. It happened right above her head. We were both t...
Resolved! Repair and restoration of leather country boots
A member is offering a repair service for Dubarry country boots but only shows one feedback for that service. Lots of Dubarry boots by the same seller being offered for sale and feedback relating to things they’ve sold. How can I find out if this is ...
Resolved! Seller abuse
Short story I ordered some beads , pack arrived with the wrong beads . Told seller and asked for return address. Sent a picture of the beads that arrived . Heard nothing but my husband has dementia and thought it was message they had sent some beads ...
Counterfeit Item - purchased over a year ago
Hey, Hope you can help, the ebay chat bot thing is useless. I bought a watch over a year ago from a seller who primarily deals in watches. It had stopped working recently so I sent it to the manufacturer for service. They have informed me that it is ...
Scam
I've bought some GPS tracking collars for my cats the advert said GPS tracking collars they arrived minus the tracker I spent over 30 pounds for these I messaged the seller he said tracker isn't Inc he's advert said they are I'm very annoyed with thi...
Order cancellation
I had an item for sale that was for collection only. But the buyer asked for it to be canceled because he didn't notice it was collection only. Which isn't a big deal but my wallet after canceling on ebay has been smaller by that amount for 3 days no...
Attention! Rogue Sellers!
Hey ebayers! What safeguards does the ebay operation have to stop bad sellers holding multiple accounts. Some product pictures look surprisingly similar!
Getting payment for an item
I’ve sold an in-person collection . I’ve changed it to posting it because the buyer is too far to collect. we’ve agreed a price the buyer is asking for my bank details to transfer money. Is that normal ?
Buyer’s cancelling orders.
Buyer made an offer, seller(myself) accepted it and then buyer cancelled. I then lost the other watcher and added another month to my listing!Can a buyer do this?
Purchased a postage label through ebay
I sold an item on eBay, I then went to purchase a postage label using the funds from the sell, when I went to print label, I noticed a mistake on the returns address so I cancelled the label, edited the information for the return address and waited 2...
£15 coupon not received
I have not yet received my £15 coupon and met all the criteria of the terms and conditions for selling an item. It has been over 3 weeks.
cannot click and collect item
I hit buy it now on an item without realising it was click and collect only. I am unable to collect the item due to its location. I immediately requested to cancel the order. The buyer refused and isnt responding to messages. how do I get my money ba...
Cancellation reason Buyer asked to cancelBuyer asked to cancel
Why does it say the seller has cancelled the order when the courier/delivery company has lost it somewhere in there system. It looks bad if others know who I am and see that "I have cancelled the order" when I have said NO such think.
Buyer claims I sold fake Pokemon cards, Please help.
Buyer claims I sold him fake cards. These are 110% real cards, bought from shops such as Argos and other big name outlets.
Credit Card Age Verification
I want to buy some DESSERT FORKS to complete a cutlery set left to me by my mother. EBay won't allow me to buy them without first verifying my age via CREDIT CARD. I AM 64 AND HAVE NEVER OWNED A CREDIT CARD IN MY LIFE, AS A POINT OF PRINCIPLE — AND I...
Royal mail postage
Has anyone else noticed that ebay list royal mail uk tracked 48 postage as £3.39 instead of £3.95? Be careful you don't lose out in your post charges!
Click & collect buyer didn't collect item
My buyer didn't collect the item sent by click & collect. The shop is returning the item to me. The 30 day guarantee states that it does not cover items not collected by the buyer; however I am expected to give them a refund. This means that through ...
Fake watch
Hi everyone, finding the navigation to get to the right department to get answers and find out how I go about getting a full refund. last year I bought my Son a Tag Heuer watch for doing well in his exams, the watch has gone back to Tag to have the c...
order tracking
I have dropped off my parcel at yodel store and have receipt as proof. It has been 3 days and on tracking info it is stating on 19th delivery driver went to collect but 'item was unavailable please re-arrange collection'. I have been into the store a...
Delivery failures as usual
Too many failures with dpd and yodel delivery .. ebay steel use these useless platform .. enough is enough .. careless drivers .. lier drivers . Lazy drivers ..They don't go to fine building instead they put ( we missed you ) Authenticity postage sys...
Resolved! Bidder just messaged me to ask me to cancel her bid only three hours to go, is there away to do this
Only three hours to go, only thing I can think of is delating the listing but will eBay charge me ti do this or I have said I’d be happy to just cancel the order if she wins, am a private seller not a buisness thanks fir any help
How can I close my account?
My account was hacked at the beginning of the year. My account was frozen while passwords were reset but the fraud team vacant unblock my phone number so I can’t make any purchases. Ebay’s advice is to register another phone number to my account! I d...
Selling, item that needs to be collected. How can i scan a collection code if i do not have a sma
How can i scan a collection code if i do not have a smart phone?
Resolved! Time Away
I am new here. I set my shop to time away while I was in hospital. I cannot find how to open it again. My account shows as no active listing.Thank you
POSTAGE.
I have just received a large parcel from eBay opened it and realised this is someone else’s order, childrens DVD’s. It was addressed to me. What do I do next as there is only a postal address no name. My situation is serious, as I am in bed with term...
Overdue account letter recieved
I've received a debt collection letter from Moorcroft suggesting I owe £33.?? , I've no outstanding charges on my account , and can't get hold of e-bay to ask why. Any suggestions please , Neil
Multi listings
Hi there - Could anyone please tell me how to post an item that I have several of ie: different colour, different message etc. Many thanks
Resolved! Vehicle Payment Protection
Hi I was looking at a car on ebay and the listing ended, the seller left me his contact details so we have been in touch and agreed a price. The issue is the seller is ofshore working as a drilling contractor (which in this case seems genuine) so he ...
Seller promises refund on faulty goods then never pays up
Bought a LED floodlight that went faulty after 2 days, seller reckoned could not supply replacement until 30 days as he was out of stock, after 30 days he then promised a refund, after a further 30 days no refund, cannot find on eBay how to complain ...
BUSINESSES ARE SELLING AS PRIVATE SELLERS & PAYING NO SELLING FEES?
ANYBODY ELSE FINDING THE SELLERS FEES UNFAIR WHEN BUSINESSES ARE SELLING ON EBAY & TRADING AS PRIVATE SELLERS THEREFORE NOT PAYING HIGH SELLER FEES LIKE ALL OTHER BUSINESSES, I HAVE HAD SEVERAL REGULAR CUSTOMERS OF MINE ASKING ME WHY MY PRICES ARE HI...
Buyer not in to accept parcel
My buyer sent a message saying they were looking forward to receiving the item. However, the post office have tried 3 times now to deliver it and nobody has been there to sign. I am worried that the buyer doesn't want the item any more for some reaso...
Help with return postage refund
Hi, Can anyone help me with return shipping fees that I am owed by the seller after returning the item. Ebay closed the case after a refund, but the shipping cost is still owed by the seller after returning, tracking says it's been returned. I can't ...
Non delivery of Iphone purchased in August 2024
I'm not happy at happy at all after having paid for an iPhone in August 2024, its yet to arrive. eBay are not helping me in anyway. I now fear using the platform for any future purchases.
Charges of £2000 from fraudulent activity
Does anyone have any advice on how to get EBay to remove a £2000 + charge from when my account was hacked. EBay have acknowledged that it was flagged up and my account was suspended at the time. I was told it would be sorted but weeks later and 3 fru...
Credit Card charged
Hi there, I've been charged by Ebay for the following amount £14.00 and there's not even a corresponding transaction made for that amount which I've been charged for. The transaction details states the 'business type' as 'Department Stores'? Anyone h...
Resolved! Sellers selling items they don’t have in stock
Hi Are sellers allowed to sell items they do not have in stock? Basically not once but twice, I’ve been hit by the same company. They offered a 6% for buying multiples of an item ( of which it told you how many they had in stock - next to your quanti...
Return
Hi there , today I want to return the iteam but unfortunately you closed the case!!
Resolved! Offers to watchers
Can someone please tell me how I send an offer to a watcher. I going round in circles trying to find an answer on help and support. Thank you …
Sell now to get your £15 coupon
Does anyone know how long it takes to receive the "Sell now get your £15 coupon"
Can’t open selling account
I have tried endlessly to open an eBay selling account! EBay haven’t bothered to respond, can anyone help?
I ve not received it I want its refunded asap
Order number RY424497651INHi I have alot of hairfall I ve order a homeopathic medicine which shows in app that it is delivered but I ve not received it I want its refunded asap
Item not received scammers
Hi all when selling small items that tracked postage is too expensive for, how do we sellers protect ourselves from the ‘item not received’ scammers? is it best to just never use untracked delivery or not sell small items? it’s a shame I’m so put off...
Refund
I have to pay the buyer a refund but I removed the money I got how do I add money to my ebay account to pay the buyer
Ebay listing search query
I notice on the ebay app that we now have a map with local selected item Will this be available on desktop as this would be great for small business in the local area if a users search for a proudect ebay could use geo local to find a seller near by ...
Surcharge on underpaid postage
My item was delayed due to underpaid postage. I paid the surcharge and informed the seller. They apologised and said they would refund the surcharge amount. I have not received this and the seller is now ignoring my messages. Is there anything I can ...
What’s happening?
Anyone else getting fed up of EBay? It seems to be getting more and more convoluted and complicated to search for something. Things seem to move around, search refinements appear and disappear. Is this an AI thing? Trying to work out algorithms from ...
What do I do about two parcels that haven't been received by buyer?
HiSold two items and sent separately to buyer via Royal Mail, tracking shows one as delivered but the proof of postage photo has been removed, I saw it for a split second and then it was gone - it was hard to make out where it was. The second item tr...
Front ID3 bumper
Hi, I bought a front bumper for a VW ID3 on 22/06/2024 and paid 450 pounds, I had to pick it up myself, but when I checked it, it didn't fit me, I cancelled it the next day, and I haven't received my money for half a year, so now I don't have 450 pou...
Not the real thing
Hi I've just bought a coat which was listed as canada goose it's arrived and obviously isn't and is a copy not happy what can I do about this ??
Offering combined postage for multiple listings
Hi all really struggling with this, i believe i have ticked all the right boxes for offering a combined postage cost if a buyer purchases more that one item from different listings, however the buyer does not have an option at checkout to ask for a c...
Yodel delivery fail
Hi I sent a parcel using Yodel. Delivery tracked and showed as being left in buyer's porch, only she doesn't have a porch. Buyer contacted Yodel. Parcel left on doorstep on a busy street - Yodel accepted fault. They requested buyer ask me to sort it ...
Me selling my item abit late
Somone paid for my item and I didn’t know that my item had to be sold before the 22 of Nov,if I ship it tomorrow morning will it still be fine?? What will happen??
losing my selling posibilities. and i will possible have to close my shop
in september my storage unit was broken into and a number of boxes were stolen and others gotbadly damaged, some of the boxes contained listed items, i tried to work out what i lost, but in themeantime a number of my listed items sold before i could ...
Galaxy Mobile Phone
Bought this phone for my daughters birthday arrived on the 17th July 2024.Messages to seller 27th October 2024 and 21st November 2024.This phone has completely gone wrong now. I sent you a message before on the 27th October but you have not replied. ...
Resolved! Postage not showing on buyers page but showing on item page
If I look at my sellers page my items say seller paying postage, but on the item page it’s showing the amount the buyer has to pay. Is this normal? I have put for buyer to pay postage, not sold on here for years so not sure how it all works now.
Chilly5 doesn’t work
Hi there I’m trying to use the Chilly5 on my trainers order and won’t allow me to use the code..?
Wrong tracking number
Hi there I wrote it wrong tracking number how to change I check but no option thanks
As a seller how do l put on my listings that l am away for 2weeks
As a seller how do l put on the top of all my listings l am away for 2weeks so items will be delayed in posting out.
Hi ive purchased an item and its covered in oil
Hi I've purchased a large item that is covered in oil. It's going to coat me a lot of money to send back which I find is unfair as its not my fault
Postage error by eBay?
I am a small seller, of my own goods, downsizing, decluttering etc. I always weigh my items for sale, and add appropriate postage amounts. I have just sold something and there is now no postage on it. I always put a cost in, never offering free posta...
Vehicle listing fees
I listed a vehicle as a private seller. Fixed price £14.99. Good till cancelled. I did not list in classified because it stated it was only a 30 day listing. So I presumed I only paid the £14.99 until sold or cancelled. In adition to the final fee wh...
Postage label refund
Voided postage label but have not been refunded, it's been almost a month
Can't see order in my account as I ordered as a guest
I already had an account but at the time didnt remember my password so in a rush I decided to purchase as a guest. Now this email I registered as a guest was the same one as my account. Now I have access to my account I cant see the purchase on my ac...
Fraudulent Autographs
People are selling forged autographs on eBay.Many celebrity autographs have been forged and are available on ebay.. I contacted the seller of one, and asked him to take down the fraudulent merchandise. He refused. I contacted eBay showing the forgery...
Ebay brings thief from overseas to trick us
eBay must change its policy and ask the seller a guarantee who claims that their product has insurance. I bought Chuwi Hi10 XR tablet on the basis that it has a warranty. but the fact, it has no warranty. This is the story of the laptop I bought. aft...
Warranty
Hi All, I bought an iPhone from a business seller on here back in June for £260. It came with a 12 no warranty. Recent it developed a screen for which I sent the phone back to them over 3 weeks ago and have still not received the phone back. Initiall...
Account restricted
Hi there. I signed up to ebay 2 days ago and since then I added like 3 excavator buckets to my watchlist. Now I received the following message "We wanted to let you know that you have been temporarily restricted from selling and buying on eBay becaus...
Missing Item
Hi guys,I need help, I ordered 2items from the same vendor, and only one was delivered but the delivery details says both. The proof of delivery shows only one being delivered. I have gone to try to report missing item but because it’s showing the it...
Buyer hasn’t paid
An item was sold on Sunday but the buyer hasn’t paid for it. I was under the impression that after 4 calendar days, I could cancel it under ‘buyer hasn’t paid’.. however this isn’t an option I can select. All I have is ‘item damaged’, ‘buyer requeste...
Pending payment
Hi so My bank account says EBay has a pending amount of £8.99 but I use PayPal to pay for everything and I’ve just looked at my purchase history and I haven’t bought anything for £8.99. I rang my bank as i thought it seemed suspicious and they told m...
is this a scam
hi I have bought an item 48hr tracked which didn't have any tracking info updated and diddnt arrive on time so I opened a case for a full refund . seller then sent item out it arrived damaged. iv sent phots and asked for a replacement on return but I...
Postage refund
I bought postage from ebay but the weight was wrong. Is there any way to return the prepaid postage for a refund? The Post Office say you can, by contacting eBay but there is no way to do that, just the unresponsive Chatbot
New Message Page Layout
I know this subject has been talked about, but the more ebay take notice the better. I would like to ask ebay especially, which clown designed the message page layout? WHY on earth has the person that designed the page, put the actual message section...
Selected courier not Royal Mail but not named ( Evri etc ) , how do i find out which courier service
Selling not using Royal Mail but courier ie evri not named , how do i know who to use Is it my choice when downloading QR code?
Money back guarantee
Hey all, I want to buy an item and I’m not sure about the seller but it has an eBay money back guarantee I’m trying to work out what I need to make sure I get my money back. Im using PayPal and it’s MacBook I’m wanting to buy so not too cheap. Anythi...
Buyer to collect item, do i let it go without payment?
I'm selling a double bed. It needs to be dismantled and collected by buyer. Do I let it go without payment?
Seller disappeared, faulty item received in June, but now no warranty. What can I do?
I bought a Samsung watch when I was abroad from ebay in June and had it delivered to a friend in the uk until my return in November. The watch is faulty but has a 12 warranty, but seller has disappeared. What can I do about it or is it a case of I've...
Non returned item
HelloIve been intouch with customer that bought item and got a full refund but ive had no reply from them or any item back. Ebay tell me i should have received the item even if i voluntarily paid the refund. They tell me to keep in touch with custome...
Didnt get my money back
Hello its my first time buying something from ebay .....the part wasnt the right one so the seller refunded the item but i havent got my money back and its been 24 hours
