Member To Member Support

Very Poor Service

Sellers stop using Evri! This delivery service is simply not good enough. Multiple delivery failures why has DHL bought Evri?

I changed courier for an order to the RM one,

I changed courier for an order from the RM one to DPD , Customer has received his order, but the order is still showing awaiting dispatch so I cannot receive funds and there is not way of adding a different tracking number , how do I resolve this so ...

constant nagging about feedback

I am fed up with ebay constantly hinting that I haven't given feedback. Two items in particular at the moment, one has been delayed in the Christmas postal rush, and the other involves a queery that I sent to the seller when the item arrived but not ...

No views ??

The last few days I’ve had 2 items for sale that haven’t even had a view. I’ve never seen that before. They’re both under the recommended eBay price, both in exceptional condition with good images. Is anyone else getting this ?

Saw setting pliers

How on earth can a pair of pliers used to set the angle on a saw be considered a knife or bladed article and need verified delivery. I have had several items like this in the past few months. Iam 75 years old and been with Ebay for 18 years and i thi...

Has Ebay changed their postage options again. I can not select direct postage by Royal Mail 2nd clas

I cannot select direct postage by Royal Mail 2nd class lerge letter. The only option on my listing page is Simple Delivery.which I hate and detest. Has ebay changed the rules once again.??

Selling tools

Simple delivery isn't simple when one hasn't got a printer. Why can't I just post items at a post office any more?

What should I do?

Item misdelivered by Royal Mail. They marked it as delivered, but the photo of it on the doorstep was not my door or any of my neighbours. I contacted Ebay who refunded me without quibble. Then a week later parcel turned up at my house. I assume that...

Resolved! How can I check a purchase using the order number shown on credit card.?

I have a charge on my credit card for £113.62 and cannot remember purchasing anything for that amount in November. I have the order number but don't know where to check this purchase. Can anyone help/explain where I can cross-check this purchase plea...

Accidentally paid for postage at post office and did not use pre-paid label

Can you help please? Newbie eBayer.Went to post parcel but didn’t use eBay’s pre-paid postage. Now can’t put the real tracking details on as all auto-populated with the pre-paid label. How can I change this? Thanks

All records of order disappeared

I ordered an item on ebay, received confirmation email and the payment was taken out of my account.When I click on "view order" or "track item" it says "order not found". And if I go to my purchase history, the item isnt there.The automated support i...

Resolved! Received an item but it isn't shown as being delivered

Hi. I have got an item that I purchased but it is still showing as awaiting dispatch. Because I don't wish to mislead the supplier, is there some way for me to show that it has been received? I have messaged them to say it has arrived. Otherwise I do...

Harassment by Ebay!

Suddenly, I'm being besieged by unsolicited, and unwanted, offers from sellers; it happens if I so much as look at one of their items for sale.This is extraordinarily frustrating and time-wasting, especially the steps required to decline the offer.Th...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

E-Bay forcing free standard labels on high value item when I was going to cover signed for in price

An item just sold for over £200 I had it marked as 'FREE POSTAGE' and in the description I said I including signed and tracked delivery in the price.Now ebay is FORCING me to print their label with a over £4 charge, I am not sending high value items ...

Can no.longer send an item but cant refund as dont have the funds yet

Can anyone help. I posted an item for sale about 2mths ago. I had no idea that it had sold, 2 days ago as I am currently undergoing treatment in hospital. I've contacted the buyer to apologise profusely and explained that I won't be able to now send ...

Blender

I recently purchased a blender, i then received a message from eBay stating the product is not safe, I contacted the seller and they initially said eBay send emails out like that but that I could still use the product, I reminded them regarding the s...

how do I change shipper details and tracking number ?

Was sent Royal Mail posting label, but item is too long, so I bought an EVRI delivery myself.How do I change the shipping details ?thxps - know I’ll get refund for unused Royal Mail label, eventually.

Resolved! trying to leave feedback but ebay thinks my comment is offensive

this is what i wrote "order for damson and quince trees placed Wednesday. trees arrived this morning. advanced courier message with approx time. Single parcel delivered. Well wrapped and protected. Both trees bare rooted in good condition. Currently ...

Cannot convert to business account

I can’t switch my personal account to a business account. I’ve followed instructions to go to account settings, then personal information - on that page there is no option to convert my account to a business account as the instructions state. What el...

is there a facility to obtain invoices and vat reciepts for purchases on ebay?

Hi there, I purchase items through my work ebay account, but accounts have asked me for a vat reciept for products purchased. Is there an easy way to obtain vat reciepts? or do i need to email the seller each time requesting an invoice. Thanks

Where has the UPS delivery option gone on Ebay simple delivery ?

The UPS delivery option is no longer available with eBay simple delivery, only Royal Mail & Evri. Am I missing something ?

Resolved! Getting a postage refund from Ebay

A buyer bought 2 items from me, but because I have to use this ridiculous simple postage, I am charged for 2 pre-paid labels but I only need 1 as the two items are well-covered by the postage I have paid - surprise! So Ebay gets 3.38 out of me for no...

missing part

Hi, I bought a record player. it arrived without a power plug. As the listing stated it is fully operational, I’m unable to test it. Could you advise on what to do?

Orders not showing on account

I ordered an item prior to making an account. Made an account got emails to my email about the order but when I logged in to track it made me make an account but the items aren't showing in my order history but the items came today and I need to retu...

Threatening behaviour from a seller

After not receiving what was advertised, I contacted the seller who tried to imply I was wrong. After a 2nd email they then offered halfcyhe price back but I asked for a full refund. I left negative but polite feedback advising the advert was mislead...

Confirm safe delivery of item

Hi...I would like to confirm safe delivery of an item after I requested postage upgrade to special delivery...how do I do this?

Need to pay for items. Can't get past ebay bot

HelloI marked two items as not received, as I hadn't received anything several days after evri marked as delivered. Ebay refunded me for both, but now one arrived today from evri very late and one was with a neighbour. I want to pay the sellers, but ...

IND case but have now realised it's due to incomplete address given

Hi, After a bit of advice, Normally i tend to spot incomplete addresses etc, but one has slip through. Buyer address had a flat number missing. Address only had the road and the building name. Item sent via RM48 service. Item has not been delivered p...

About an item buyer not recieved

Sold an item and buyer not recieved it

Return demanded with purchaser lying about the product.

the purchaser is lying about the product, wants to return it and is refusing to send a photo.What should I do?

Message not sent

Hi, I am trying to contact a seller regarding pick up of my purchase but my message will not send.Help

Different tracking number

I had to post the parcel with a different label as the one purchased would not arrive next day as agreed - how do I update tracking number please ?

My item won’t get delivered

I have been waiting over six weeks for my item. Seller states to eBay its on its way however the courier shows they have tried to collect it many times so it’s still with the seller.eBay’s robot just keeps saying it’s on its way. Impossible to speak ...

Updating personal account to Business account

Good morning!I have a private ebay account that I created for buying some items back in 2024Can i switch that to business seller account?I tried the chat support and checked the settings but it doesn’t even show me the update option in the “account t...

Converting my account to a busines

I cannot see where to covert my account to a business account. A page directs me to account settings but there is nothing in there. There is also an option to create a business account but it will not allow me to do so because my email addresses are ...

Large letter postage size query

When listing an item and selecting large letter option the dimensions state 35cm x 25cm x 2.5cm up to 1000g however whe you go to get prepaid label when the item sells it states dimensions are 35cm x 23cm x2.5cm. Royal mail website states the 25cm al...

an item damaged in transit, how to sort it

I have received an item with a crack in it and the seller said it wasn't there when she listed and to ask eBay to sort it as it was Simple Delivery.I can select an option of damaged in transit but then it seems to say it will be returned to sender fo...

returns to a different country than the purchase

I bought an item and it was not the size I needed so asked to return it and it was agreed. It was bought from the supplier in the UK but the return said I had to send it to Canada at almost the cost of the actual item. This is not acceptable as a ret...

eBay wants money from me

I sold a pair of used Christian Louboutin shoes (£600 new) put them in an auction buyer only paid £70 fair enough but they wanted to return them and get a refund (also fair enough) except they damaged one of the shoes, ripping off a large stud that w...

Basket Items

Does anyone know how i can remove items that are still showing in my basket waiting to be checked out when I have already paid for the items and are out for delivery

Managed Payments

Hi eBay technical assistance,My account’s Payout has been blocked for a while and I hope this problem to be resolved as soon as possible Because I want to grow my business with eBay.Best wishes,

How to return an eBay package not meant for me

posting on behalf of my elderly relative. she had received someone’s eBay delivery via evri. unable to contact their customer services as it is all by chat and automated. also unable to speak to someone at eBay as customer services also automated. ho...

Search system won’t work anymore

Has anyone worked out how to use the search system to find a product? All I want is a 1.5v clock battery but all I get offered is clocks or car batteries no matter what words I use. This more or less finishes me on eBay. What idiot thought this up? M...

Ebay hasnt given me my payout

I sold an item on ebay buyer has paid and received the item . Buyer also left me good feedback but i have not received the payout into my account despite contacting ebay multiple times. I sold the item on the 30November and still waiting for MY money...

SCAM SELLERS.

eBay members based in Nottingham are selling counterfeit or perhaps testers of high end fragrances. They have private bidders and bidders with zero feedback shill bidding to bump up the prices. If they don't sell for the amount these sellers are want...

Seller not providing address for collection

30 days has passed so no buyer protection. Payment made but seller not responding to requests for address for collection. What can I do?

Wrong information

I gave my vehicle information when purchasing a tensioner pulley for my car, this has subsequently failed within less than 2 years. I have then gone back to the seller who is telling me the item is not the right one for my car, however they checked t...

Gloss vinyl

How do I start an eBay returns

Why can't I save and set an alert on a specific seller?

Having used advanced search to find the items a specific seller has listed, I want to save and set an alert for this seller. The option to save the search doesn't appear at the top of the page or anywhere else in "saved searches" How do I set an aler...

eBay closed my account after bereavement – looking for opinions

Hi everyone, I’d really appreciate some honest opinions on this. I lost my wife recently, and during that time I put my eBay account on holiday mode. Unfortunately, I didn’tmanage it properly and missed some orders while dealing with everything. As s...

Moving Countries

Ive had an ebay shop for over 10 years. I opened it when I lived in the UK and in 2018 I moved to France. Am now back in the UK and eBay have told me I cannot change my country back to the Uk and I have had to close my shop for now as it says I am lo...

customer support

Could someone please help me? I would like to contact eBay support via chat, but the chat option is not available to me. The system only shows a direct call option. I would greatly appreciate it if someone could guide me on how I can access eBay’s ch...

delivery service

Hello, I am located in Greece and I want to sell some objects through Ebay. I have listed then in ebay uk but it doesn't let me see the rates from Greece to uk or Germany or other countriew so that i can set the payment . Vice versa it shows but ther...

A seller took my money without me agreeing to the purchase.

I asked a quation about a product as I needed 2 and would like the postage to be just one... The seller did not get been to me for hours. The said put an offer in and I will accept it... by this time I had already purchased elsewhere.Money was taken ...

Follower on buying account

I wish to remove a follower from my buying account - eBay couldn't tell me how - they said they would have an expert get in touch with me - never happened - any advice out there

The customer requested a return of a non-returnable product or service

A customer ordered the ESL (Electronic Steering Lock) emulator programming service for a Mercedes W204. This service involves sending me the customer's ignition switch so I can read the necessary data for programming the ESL emulator. After receiving...

Feedback

How can I retract the feedback I left for a seller by mistake

Length of time I can keep items in my usold section without them being deleted

Hi I am away on holiday for a few months . How long can I keep my items in my unsold section without eBay deleting them ? Thanks

Buyer Protection

I won an item at a low price but the seller says item damaged or out of stock. At the same time seller has put item back on ebay at higher price. No reply when reported to ebay.

Distance from location is wrong

When I search for an item, the results show how far each one is from a postcode that isn't mine.I have my correct address in settings and post from/return to.How do I fix this?

Resolved! Rolex passed Ebay Authentication but same item photos and description on Chrono24. What options?

I bought a very expensive Rolex on Ebay. It was approved by Ebay Authentication as original. However I have just noticed a new listing on Chrono24 using the exact same photos and description as the very listing that I bought. The photos even have the...

Postage cost added on when selecting ‘collection’

I just made an offer on an item at £40 and clearly selected collection (no charge.) Ebay asks for payment method and I selected ‘balance’ and used a discount code that was offered while I was there bringing it to £39.The seller accepted.Then ebay tel...

Hi

Hi I sold on ebay and I am to 90.68 but received 74 pounds instead. Why is that?

Resolved! I had to buy another label after the wrong parcel type was in the listing

Hello,I sold an item that once packaged, weighed over 5kg. Unfortunately I blindly selected 'medium parcel' based on the dimensions when creating the listing. The seller paid the postage, which was much less than what was needed, but rather than canc...

Seller not replying to requests for collection address.

The seller has not replied to my messages asking for the collection address and to agree a date and time. I have sent 3 messages since the 30th November and have had no reply. Collection involves a fair bit of travel for me and I will have limited op...

Unsure email

New message from: verify-customer-id_6418 (0)Dear User,As part of recent changes to our platform policies, we need you to complete an additional verification for your account.What You Need to Do:Copy one of these links and paste the link into your br...

shipping and collection

Hello I am a drop ship seller using printful. I set free UK shipping and disabled collection for my listing (PF_6941bd51e5637) but buyers still see a postage fee and collection option at checkout. Can you please clear it so free shipping shows correc...

Hi. I am concerned that ebay thinks I am a retailer. How do I fix that?

I will not use simple delivery.

Unable to buy

I have tried to buy from a seller but when I try and pay I get a message that the seller isn’t accepting bids or offers from me. I tried to contact the seller but no response. What can I do??

Hi DHL never tuned up to collect so I posted via parcel force item has been delivere

DHL was used bu the buyer once item sold but the never turned up to collect an item I sold, so I posted via parcel force the item has been delivered but it’s still saying awaiting delivery as dhl never collected the item, funds are in limbo and buy h...

Receiving lots of packages for someone else

Keep getting parcels with my address on and someone else's name. Same name every time. Sent several back. 3 more now arrived. Complete pain to keep going to the post office with them. How do I stop this nonsense?

Seller has sold the item to someone directly after my money was already taken

I bought an item using a buy now option and messaged the seller to arrnage collection. He told me he had sold it someone directly and that eBay didn't have his bank details so he didn't have my money and that I still had it. He clearly has no idea ho...

Unfair negative feedback

I listed a used bottle of perfume that i no longer use. It was 50% full. Took so many pictures and what the level was. I sold for a £1 plus postage. After a couple of days seen that the buyer gave a negative feedback that she was disappointed as it w...

COMPLAINT TO EBAY ABOUT SIMPLY

I sent this email to ebay of course I have had no reply but they are actively stopping private sellers from getting orders before christmas:-I wish to complain about simply postage. All my listings that have simply postage on them are showing that th...

How do I at age confirmation postage to restricted items ?

I am trying to sell an Axe and other tools but eBay have removed them twice as I have not used a postage service with age confirmation,Where do I find that postage option on the listing ? Thanks in advance

Why can't I speak to an agent any more?

Once again I am being messed about by Evri, failed delivery after failed delivery. When I try to speak to an agent to complain I get told that agents are unavailable! If eBay are going to ram the UKs worst courier down our throats surely they should ...

£50 coupon expiry

Hi there, I’m waiting to get that £50 coupon but I just wanted to know how long till it expires? If anyone could let me know! Thank you

Item not been delivered

Item sent POST OFFICE NOT BEEN DELIVERED HOW DO I CONTACT EBAY

Account problem

Hi my account keeps switching to another account, which isn’t anything to do with me ,I try to sign out and sign back into my account, but goes straight back to unknown account ,even changed password ,still no joy

Buyer wants to return a camera lens, claims 'it doesn't fit'

Hi everyone, I recently sold a Canon M-fit lens, my listing clearly states it is an 'M' fit lens.The buyer received it on the December 3rd, this afternoon I had an email off ebay saying he wants to return it because 'it doesn't fit'. The lens is in p...

Buying items and no sign of posted or tracking

So I bought a nintendo switch first a present, and the was 7 days ago and still it only says paid. Not posted ect, ive tried messaging seller several times and no reply.

Repeated Account Restriction Due to AI Error

Hello, I am writing to formally raise a complaint regarding ongoing account restrictions on our business account Sonoluxeltd, as well as the unprofessional conduct experienced during our recent interaction with eBay customer service.We are a register...

Getting Simple Delivery Payment Returned

I sent an item to the buyer on 6 December 2025, but didn't use Simple Delivery. As I could send the item much cheaper I paid for delivery myself. I notified ebay at the time using their opt out form (which I can't now find). The buyer has acknowledge...

Buyer wanted to cancel after I dispatched it and now requesting a return for Missing parts or pieces

The buyer bought an item off of me, paid for it and I purchased a label. They then wanted the proof of purchase for "warranty reasons" even though it contained my address, name, email and phone number so I declined the full version and sent a redacte...

Goods damaged by DPD ebay do not support the seller

Hi has anyone had an issue where an item was damaged in transit, and you had to refund the buyer postage and pay return postage ..the carrier claim does not allow for this cost. the buyer returned it as damaged in transit ....I refunded him but now I...

card payments failing suddenly

I have seen a few messages about this problem recently. Suddenly I am unable to pay by card. I tried a halifax credit and Bank of scotland Debit. It's the same on my wife's account. The bank says ebay is doing something wrong with the transaction. If...

Technical

Wrong code on my delivery. How do I get my parcel

Resolved! recent sale is possibly a scam

Hi allI recently listed a radio for sale and was quickly sent an offer. I checked the buyer and it was a buyer in Egypt with single digit feedback. I felt it may of been a scammer (possibly undeservedly) so declined the offer and blocked the buyer.Th...

I have someone wanting to buy two dolls from me, they are in the US and i'm in the UK.

The customer wants to buy two of my dolls, they are in the US and I'm in the UK. When they try to buy it says that I don't ship to their location, even though I shipped something to the US only days before. I have the global shipping programme enable...

ebay won't accept/process my ID, so my my payments have been on hold for 2 years now !

It's a nightmare. Each time i try to go through the menus about my suspended payment status, ebay says that its' sent me a message. But the message was months ago saying i need to upload a passport photo. I 've done it. Three times now. And nothing h...

My account is blocked.

Пожалуйста, сообщите мне, когда мой аккаунт будет разблокирован. Я уже трижды предоставил документы для проверки по запросу операторов. Документы были предоставлены 11, 16 и 17 декабря. Мне обещали разблокировать аккаунт 17 декабря, но он до сих пор ...

Non paying bidders

Hi, is it best to cancel an order for non payers or let it run the duration of the 4 days? I have a feeling I have another non payer with 0 feedback. I know they get a strike if I do nothing and I block afterwards. Also does blocking them on messages...

items ,not as described, was offered refunds, I sent several photos, now seller is away till 31 dec

I want to open a case against a seller

Why was my item not eligible for simple delivery?

147014203573 , electric shaver charger for £6.00I've read the articles, and have been sending low value items below £20 for a while. I can't see any reason why this item was not eligible. Can anyone advise? Chat and help articles are no help.Many Tha...

reporting to HMRC

HiAm reporting to HMRC for the first time. I have two accounts but cant see if I have to report totals for each account or whether just one . obviously same bank details and NI number. Hope this is clear enough to understand!

posting large items

all of a sudden i'm only being allowed to post items up to medium parcel size (61cm), when the majority of what I sell (large printed framed pictures) are well over that size.....I am only getting Simple Delivery up to medium parcels offered during t...

Resolved! Ordered a bike for collection only. Changed my mind and tried to cancel the order. Seller declined.

Hi all, As per the title, I ordered a used mountain bike and asked the seller about collection. They didn't reply so I looked elsewhere and tried to cancel the order. After three days, they've declined the request to cancel the order, which I don't u...

Purchased an item and never received it and its now back up for sale

Angry is an understatement on how i feel right now as my sister couldn't afford to buy a playstation 5 for my nephews xmas and so i stepped in and purchased one on ebay and i won the auction £285.00 plus £16.99 delivery i immediately paid for the ite...

DHL failed to collect, again.

DHL failed to collect 2 days in a row, the buyer lived about 20mls away so i delivered it myself. Now the sale is marked as "dispatch over due". How can I rectify this?Service from DHL is incredibly bad, so bad I may well look for alternatives to eba...

My postage name will not update.

Hi everyone. I have updated my name in my personal settings buy everytime I buy something the parcel arrives addressed to my old name!You used to be able to contact ebay but not anymore.Automated chat is unable to understand the difference between my...

Could not use Evri delivery

The buyer requested not to use Evri but I had already created a label. I ended up posting the item via royal mail but seem unable to cancel Evri without cancelling the entire order. I've already sent the item via Royal Mail. What should I do?

advertising fee credits

anybody know the duration it takes to receive a credit for a customer cancelled order please?its £120 and ive no idea when it will get credited back to my account

Package not come

I ordered 20 vape liquids and my parcel did not get delivered all 20 liquids where int he same box, yous have give me a refund on 2 that didn’t come but yous have declined the other 18 that’s didn’t even though they where in the same box, now I’m get...

Prepaid label incorrect for weight help.

I've just sold an item which has been listed for over a year. The buyer paid postage, but when I checked the details for Royal Mail standard tracked delivery the weight is up to 2kg. My parcel is 6.5kg which is obviously above the stated service weig...

how to create a custom order of buyer to make a purcase based on there requirements ?

how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...

Mattress

Please guys, how do I stop an order I did yesterday. I mistakenly ordered 2 mattresses instead of 1 item. I want to stop one order.

buyer opened case -GOOD STILL IN TRANSIT!!!

buyer opened case -GOOD STILL IN TRANSIT!!! HOW ON EARTH CAN EBAY ALLOW A CASE TO BE OPENED WHEN THE GOODS HAVE NOT BEEN MARKED AS DELIVERED? REPORTED BUYER FOR FRAUD. EBAY C/S INSIST I HAVE TO ACCEPT THE CASE, DOES THIS MEAN I WILL GET THE STRANGE L...

these rewards claim now

these look shady buying into raffles etc claim these things involves me giving them money to enter a raffle ?,i am not clicking any links in their emails either,don't trust that one bit ,bad security waiting to happen , i'm thinking ,could we just ge...

Resolved! Experts please review my listing – very low sales (1 order in 1 month)

I’m requesting help from experienced eBay sellers. I have listed men’s underwear on eBay, but I’ve received only one order in the last one month.I would really appreciate it if an expert could review my listing and point out:Any mistakes in title, pr...

Problem with order cancellation

I made an offer on eBay and it was automatically paid from my card. I immediately requested a cancellation and the seller accepted it, but this idiotic service called eBay kept me waiting for three days and then cancelled the cancellation request. No...

Do buyers select option when multiple 'Other Postage Services' has been selected by the seller?

I am using the Global Shipping Programme and have also selected 'Other Postage Services'. Do the buyers have the option of selecting which of the 'Other Postage Services' I have selected? Also am I allowed to select both 'Global Shipping' and 'Other ...

Issue with not receiving an offer that I know has been sent

I forwarded a link for 1 of my listing to a customer who in turn made an offer above the minimum offer amount BUT I’ve not received the offer at my end, she has since sent the offer again and still I’ve not received it, any ideas? Thank you

Resolved! Returns Policy - who pays for postage.

I am a business seller (on my other account).I have set my Returns Policy as buyer pays return postage. Obviously this is only for change of mind returns.Do other business sellers do free returns even for change of mind?(If the buyer claims the item ...

Relist items older than 90 days

I want to relist an item but it is older than 90 days. How do I do this as the filter only allows me to see items up to 90 days?

Deleting an active ad -

How on earth do I cancel/delet

Faulty Item Stuck In Post

Hi all, any help would be appreciated. The help pages keep telling me to select "report a problem" but there is no option for this next to any of my purchases, as a result I can't see how to ask eBay to step in. I purchased a phone through eBay from ...

Toilet roll holder received is a poor substandard item

I purchased a new white toilet roll holder for my refurbished bathroom. When the item arrived it was of real poor quality so I contacted the seller. He requested photographic evidence, which I sent to him. I asked for a new replacement roll holder or...

Buyer requested refund for the wrong item.

Sold an electric razor 28 days ago , the buyer has now said it was damaged in the post, and has requested refund and return.they included a picture of the back of the razor and it is different to the one I sold . What to do now ???

Bought from London want me to return to China

So i bought a weighted/heated highland cow for a Christmas present which turned out to be a cheap soft toy, now the seller wants me to return to China when the location on the description was London. The cost for me to send to China just isn't worth ...

Received a parcel for my address but unknown name and member number

Hello!I have received from EvRi today a package for a person who does not live here (and to the best of my knowledge, didn't previously, either!). There is an eBay member or ID number given. I can't seem to search for this, though.Not sure I want to ...

Appealing a refund as a buyer when you bought item as a guest

Can someone help I bought a perfume which is fake and they are only offering me a 50% refund. The problem is I am struggling to appeal my refund as I must have purchased as a guest and not signed into my actual account so can’t follow the instruction...

Call back

Can anybody send me the correct link to get ebay to phone call me back please?

non paying bidder

Bidder placed 9 seperate bids on one of my items so clearly wanted it, but refused to pay, A slap on the wrist from ebay and nothing for me. I thought once you bid on an item and won it you were legally obliged to Complete the purchase - apparently N...

Possible Fraudulent Descriptions Multiple Sellers

So can anyone tell me how to help and report what appears to be multiple fraud going on. Misrepresentation, Fake Descriptions, in one particular area... happening it might seam because its Christmas. I have searched and tried to make contact with Eba...

evri postge

The posting deadlines for sending parcels in the UK mainland are:Friday 19th December – last day for courier collections.Friday 19th December – For Standard delivery, drop off your parcel by 11am at a ParcelShop or Evri Locker to get it there before ...

EBay contact number

Is there any way of speaking to a human? Can’t resolve an issue through any other channels

Resolved! Product recall

I bought a small electrical appliance in 2024. Today (17th Dec 2025), Ebay emailed to tell me the product is unsafe/recalled. Of course, there is nothing obvious on the Ebay website to say what the procedure is or how to claim my money back. Ebay doe...

Verifying bank account

Cannot verify bank account. First of all, I do not want to change my bank account. When I chose verify by transaction, Ebay says it made 2 microdeposits to my payout bank account. Then I checked my bank account, making sure the ending 4 digit

Verry aggressive & angry buyer 4 no reason HELP

Hi thereI trust all is well, may I ask for some adviceI sold an item but then the buyer said it was faultyI responded with the message that’s OK would they like a refund or replacement, they said replacementThey then messaged me to ask how they shoul...

Age verification

I don’t have a credit card to verify my age. I only wanted to buy a letter opener but was prevented from doing so because it was considered a bladed article. I’ve had my eBay account for 19 years so how can I be regarded as under 18? Will eBay be off...

EBay authentication

Received a few pairs of trainers now as a collector the boxed is important as well but I have received 3 boxes now from eBay authentication and they have been badly damaged as I buy from fellow collectors I know they double box and protect them but w...

Postage is defaulting to "£15 Royal Mail"

Hi,I've checked my postal setings but for some reason it defaults to "£15 Royal Mail" even an item I advertised as free posatge, the buyer received an email saying it would cost them £15.Any ideas how to cancel this please?Thanks in advanceNick

Duplicated order

Hi, how can I cancel an item that was duplicated by mistake. It was automatically relisted but i didn't realise.Someone has made a bid on the duplicated item but i have explained and they understand. The original item has been sold. This all came abo...

Received an item addressed to me that I didn't order

I received an item from Ebay that I didn't order. It said Ebay on the outer packaging, and was addressed to me, but I never ordered it. The seller's name and address is on the back of the packaging, but is covered by sellotape etc and I can't read it...

Unwanted item received, is this a scam? What should I do? No name just postcode

Item received but not ordered. No name just postcode and seller mobile no

Issue with delivery dates to customers only showing as 27th December despite it being shorter

HiIs any one else losing sales because eBay is quoting dates after Christmas despite this not being the case. It has been going on and off since at least Saturday. I keep reporting it but to no avail. So despite me setting it to same day dispatch wit...

Poor description and response

Hi, purchased a J'adore gift set, small perfume, body lotion and shower gel as a Christmas gift, when it arrived the box was stained, worn and the body lotion had been opened, not sure if it was used but the safety cap (foil cover) was not in the box...

Selling

Will ebay let me know by email if my item sells or do I have to keep checking on the ebay website?

Buyers not completing the transaction!

I'm a private seller just getting rid of items that I no longer need or want, not a business and therefore don't rely on sales as an income.Recently every, yes every auction that has ended with a winning bid the seller has either asked to cancel it o...

selling

Hi, I am new to selling and would like to know what sharing means on a live listing that is already promoted

Evri not fit for purpose, how do we all feel about requesting that ebay suspend evri

How do we all feel about asking eBay to suspend evri as a means of delivery ? Evri has recently admitted its shortfalls and that parcels in large numbers are just being dumped , this must be causing eBay as well as buyers and sellers stress, understa...

fake buyer

I didn't sell any item and someone wrote to me that I sold it to him and he transferred the money to my account. I have a different account on the app, different letters, and the support seems to be hacked. I can't write to the support, but I can log...

Refund not received after seller agreed no-return refund

The seller said they applied for a full refund without return, but I have not received any refund yet. Today is the deadline. The item was rubbish the wig look exactly like grass I couldn’t dash it out as gift . Please step in and help resolve this.

Buyer vandalised goods and then won an appeal for a refund

Buyer bought a pair of shoes then cut one of the laces and started a return which eBay have agreed to. All this after the authenticator checked the shoes twice. Shocking. Has anyone had a similar experience?

Payment

I bought a phone on ebay on 15th dec and i requested for a next day delivery. She did and I received the phone today. The seller is worried that she might not get her money as she is unable to update ebay tracking since she didn't use Ebay's normal d...

Account

Hi. I can't fo anything on ebay. I can't check purchases, selling,watch list or anything. Says access authorisation Http check

Previous account

Why won’t EBay let me access my previous account

Simple Postage Issues:

It says labels generated but when I try to open I get an error message about Technical Issue - please try later. This started yesterday but I still cant access the label

Postage label... cannot get bar code

I am trying to get the scan code up. It seems tohave printed the label and says its on its way. Took to post office to scan but can't do as label nonetheless optikn

Resolved! I ordered and paid for 3 metres of nano tape but seller only sent me one metre but charged me for 3.

I ordered and paid for 3m roll of nano tape but only recieved a 1 metre roll. This was clealt marked on the box. I sent pic of box and of roll of tape to seller and asked for the remaining 2 metres to be sent to me as I needed it for a task. They sai...

Resolved! Parcel sent by mistake.. error or scam?

Hi, this is a bit of a strange situation. I received a parcel by Royal Mail addressed to me and opened it; inside there was a pair of designer boots sent by eBay. I did not order them. The following morning, I received multiple emails from a person c...

Postage

Why does it keep trying to make me buy a small parcel label when im want a large letter label

Closing second account

l seem to have 2 accounts and after changing phone Ebay are contacting me on the account that l dont use ?

Funds on Hold Constantly

Hi, I have been selling with ebay for the last year and my funds seem to be consistently on hold. Normally this isn't an issue as I just use my ebay balance to buy other products but now I am trying to crack down on my spending. It says my account is...

Credit Note

I have a credit note somewhere and wish to spend it before it runs out. Been looking for it for 2 weeks now as I got told to go into my account but can't find it. Can anyone help please ?

Resolved! Buyer wanting to return an item as not working, however they are not using it as intended

Hello Everyone, Hoping for some knowledge on something new I'm facing. So I sell mainly video games. I have an open return for one not working, which in itself can happen as they're nearly 20 years old, even though I do check them. No complaints on t...

Credit card refunds

Hello everyone, A seller has issued a refund to me, but it has gone to a credit card that is no longer active (this was the credit card that I made the purchase on). Any thoughts on how to remedy this?

Listing removed for policy violation - refund confirmation

Hello,I’m looking for confirmation regarding a recent order and refund.I purchased a Longchamp Le Pliage Large Pink Tote Bag (item number: 406471454701, order 15-13953-73464). The item was listed as an authentic Longchamp bag (brand set as Longchamp,...

Buying A Phone Where Seller Has Outstanding Balance on Contract with Carrier

I am wanting to purchase a phone but the seller has indicated that he has a balance on his O2 contract and with the funds I pay will be able to pay off part of the amount owed and will then pay the balance by mid next month. Is there a way to ensure ...

Ebay refuse to remove negative feedback and harrassment from buyer re other listed items

Buyer gave me negative feedback re pyjamas which I dispute--Ebay refuse to remove feedbackBuyer also sending personal messages 'do your eyes need testing' and critical negtive comments regarding other listed items-some of which have only been worn on...

damaged item arrived simple

I have received my item and its been damaged in the postage system when contacting the buyer regarding this i get a automatic response from ebay" Simple Delivery programme to post this item. For postage related questions including lost or damaged in ...

Cancellation after Shipping

Hi all , recently sold an item and shipped it today. The buyer has paid through their bank account but wants to cancel the order and then re purchase through PayPal credit. how do I go about this, is it safe to just cancel so the can re purchase when...

Returning an purchase - Not As Described

Hi, I've received an item which is not as described. I've exchanged messages with the seller and s/he has eventually agreed to accept return and that s/he is responsible for the return postage costs. However, this morning I've received a message from...

Seller is listed as private but on invoice it says registered company

Hi, I purchased a ring, which is not as described. On the listing it says no returns. In case the seller refuses, I looked at the invoice, which states that it is a registered company. Where do I stand please

Faulty

I just need to talk to a human being about my eBay problem not go round in circles with a faceless automated reply that doesn’t understand me

Resolved! refund and item not returnd ebay have closed my case

Sold a new clutch hub to a customer who sells on all items like the item he purchased , he received the item in good time how ever stated the item did not work ( we are not mechanical engineers so unable to test anything although this item is new out...

Returned a new phone and now seller has asked ebay to review case

Good morningBought 2 new Samsung phones for my parents as theirs are old and 3g. My mums phone died last week, and she went and bought a new phone from Curry's without saying anything to me. I then opened a return for one of the phones I bought as it...

Knives policy

My listing for a cutlery set has been hidden due to the delivery method not adhering to guidelines even though I am paying for the postage and using Royal Mail Tracked with age verification. Other cutlery listings I have seen offer far less stringent...

ITEM NOT DELIVERED

I ordered 2 shirts from a seller since April 2025 and the items were not delivered. I reached out to him, he first admitted it was sent back to him and so he will resend. He later claimed he sent it and after a while claimed it was delivered showing ...

What3Words

How can we add the ///What3Words location to a delivery address? If one tries to enter it as the first line of the delivery address the algorithm removes the /// symbol and replaces it with /; and then there isn't sufficient space to write the remain...

Resolved! Asked seller cancel my offer as Phone was described as New but saw a scratch on screen

I messaged seller three times. They did not return any of my messages. they accepted my offer. I contacted eBay and they had provided a tracking number however it is still not with Royal mail. eBay did a cancellation request which has been denied. Wh...

Withdrawing funds

I sold an Apple Watch and was paid. Tried to withdraw the amount and it has disappeared?

Shipping availability

How do we update our warehouse availability for the holiday period, please? I need to update with their days off. Thanks in advance.

Return issue

Item number: 155660176589 Seller has given a return label for royal mail. But royal mail will not accept this item as it is too long. This requires a specialist courier. Seller has said if a change my review that I left them, they will refund full pa...

Resolved! Seller sent wrong item - do I really have to pay return postage due to their error

Hi. I ordered x2 pairs of Man City socks. Seller sent me x2 pairs of Man United socks (eeeek). These were meant to be a present for my autistic grandson, he would have a complete meltdown if I gave him the Man United socks. I contacted the seller and...

Account restricted

Hi, I’m unable to send messages to other sellers. It shows an error saying I need to complete verification, but I’ve already done it.

Resolved! Funds pending – awaiting delivery

I had a buyer ask me if I would do an expedited shipping on an order as it was for a christmas gift, I paid for the shipping with royal mail tracked 24 outside of ebay only to find there was no way for me to manually replace the "simple delivery" wit...

Fraud on ebay

I bought and paid for an iPhone 16 Promax 256gb. Seller g7fs4-26. They sent a black ballpoint pen to an address that wasn't mine. Luckily, I went to my local sorting centre with all the proof, and a great fellow told me the name and address they sent...

Multiple Offer Used at Once

So this is an interesting one.at 00:03, I wanted to update my shop newsletter and create a coupon one..I created a coupon and added to the newsletter.all was good, until I used my partners account to see how it looked from a buyers point of view.I’m ...

So Called Simple Postage! NOT!!!

Ebay as a platform is done for it’s dead. I have 100% positive feedback, shipping labels are always bought via ebay and shipped immediately. I am an excellent seller with an excellent reputation. I get an email from eBay congratulations you can now l...

trying to find item

bought an item and it is not showing on my account possibly bought on guest account not sure thoughadded order number and still saying it can't be found on my purchases

Wrong item received

Hi can anyone advise me. I ordered a Samsung mobile phone listed as new however I have received a used Google phone. I have contacted the seller who has responded promptly however they are instructing me to choose the reason for return as ITEM DOES N...

Leeward Islands 2/- SG111 with Is.lands flaw which is not listed

I have a 2/- Leeward Islands stamp SG111 MNH with the ISI.ANDS flaw which is not listed in the 2025 SG Catalogue. The photo will not upload but the flaw is exactly the same as on the 1/2d. Any ideas if this is listed in specialised catalogues?.

Simple delivery- can buyer claim for repairs rather than return item when damaged in transit

I have bought an item which arrived damaged. The seller says it wasn’t damaged when they sent it (via eBay Simple delivery).it is a rare item and I would like to keep it and repair it if the costs are not prohibitive ( I am waiting for a quote for re...

warrenty return

i bought a helmet (brand new) and bought over 90 days ago and has issues that i need to return for warrentey, hitting the contact seller button just goes to my inbox and doesnt link to the seller. i messaged them via another item they have listed and...

Made much of an high bid

I have to much of an higher bid

Delivered orders, tracking proof, yet eBay refuses to release my money

I’m posting here because I’m completely at my wits’ end with eBay and I genuinely don’t know what else to do.My seller account was restricted pending verification at the start of December. I submitted my ID and all requested documents around 1 Decemb...

Ebay balance incorrect

I have sold 2 items on ebay.1 for £25 and 1 for £10. The one at £10 has been delivered successfully. The one at £25 areived damaged, so Ebay refunded the buyer on my behalf. However, my ebay balance is showing £35 when it should only be £10. Any idea...

Resolved! Live agent chat through eBay app

Hi, I gave over a pin today to an agent on live chat through my eBay app. Is this normal practice?

Ebay Buying Process Now Flawed?

I've been using Ebay since 2004 both as seller and buyer and I've never had any problems bidding on items until now. The last two items I've bid on, the first a couple of weeks ago and one tonight my bid was accepted but someone came in at the very e...

Abuse and threats - EBay doesn’t help!

I need advise, I have been abused and threatened and EBay has no contact or link to help. Really poor!!

Cancellation refused

I need to cancel an order that was never dispatched. I don’t have funds to cover the promoted listing fee upfront. I’m requesting that the promoted fee be credited so the refund can be processed without requiring an external payment.

Contacting a real human being on Ebay

I am tired of Automatic chat. I need the help of a real person

Delivery dates

HiI made a bid on a coat that is specifically a Christmas present and the option was to pay for express delivery which I clicked on. This morning the seller was dispatching and asked what postage I requested, Royal Mail or Evri and I advised again as...

Item stolen in post

Hi, I posted an item useing the courier service ebay provides and it arrived at the buyer as an emplty, opened box. The buyer seems to be honest, so the item must have been stolen while with courier. Who covers the cost of the stolen item?Thanks.

Messaging between potential buyer and the seller (myself)

messaging between seller & potential buyer - messages back and forth & then randomly a message appeared in the thread automatically (as if from me, seller) but I didn't send the message - where did it come from?

Ebay got scammed any one got custom servis contact number please

The buyer wanted to return the iphone seventeen, which was new bought from a shop.The day posted it. Case was opened. I uploaded a special recorded delivery. He used the lable or send tract and it said delivered but was not delivered to my address as...

Buyer protection

If you buy anything on Ebay they wipe their hands of any involvement after 90 days.UK consumer laws are out of the windowSO BE WARNED

Restriction on my account

Hello - about three weeks ago, restrictions were placed on my Jonto account due to non-compliance with eBay's standards and policies. My feedback rate is 97.8%. I previously sold 30-40 Gillette blades per week, and now it's 2-3 per week (my items are...