Member To Member Support

Item delivered to a safe place - buyer says they can't find it

I sent an item to a buyer via Yodel. Tracking shows as delivered and the Yodel courier left it in a "safe place" which was among some plants in the garden. I found a photo taken by the courier and sent it to the buyer but they say it isn't their gard...

Issue with postage

postageTried to post parcel today but parcel is too large. Weight is fine. Funds are pending. Have contacted the buyer to explain and he’s happy to do whatever is needed but I don’t know what to do as I need to send it by alternative route. Do I canc...

Buyer opened numerous item not received disputes - how many defects?

Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...

Listing won’t give buyers option of making an offer.

Hi all. My listing has “allow offers” selected and I had received one offer that I declined. Now other buyers have no option available to submit an offer. I can’t figure out why or how to fix it. Anyone know what’s going on any hos I can sort it? Man...

Resolved! Buyer requested postage delay

I have already printed Evri QR code for dimple delivery & buyer wants me to delay postage for a few days as they are in holiday. I think the code lasts for 7 days but will I be penalised for my service through EBay ?

How to contact ebay? Seller says it delivers to Portugal. Ebay at checkout does not allow it.

Simple delivery?

Someone help me out here please. I sell alot of skateboard decks with box dimensions of over one meter in length. These parcels cost me £14.15 for a parcelforce 24 hour delivery service. Simple delivery lists no postage dimensions of that size and th...

Postage overcharge

Postage costs should be determined by the size and weight of the package, delivery service, and distance. However sellers are disregarding this and charging much much more!

Unfair bad feedback received

So yesterday i received what i believe to be unfair bad feedback, heres the story,buyer messages me at 19:03 in very broken english basically saying he hadnt received what he ordered.i reply at 19:04 asking what exactly he had received compared to th...

Simple Delivery

As an ebay customer of over 20 years and now a pensioner it's an important source of extra income.I use 48 hour tracking and good stationery. I've 100% feedback.I don't want to use QR codes and mobile phones.Why won't ebay leave the other postage opt...

not allowed listing due to this msg

It appears you’re listing a forward-deployed item in a country different from your registered address. My address & selling country is in the same country. any ideas please, thanks P

Selling

If I sell an item for 200 pounds how much do I get back

simple delivery

how do i opt out of simple delivery , i often need to combine postage for buyers , simple delivery seems to make it very difficult to do so , not sure its even possible . i feel like i.m being pushed into it

Return label for Belgium

I sold an item to a buyer in Belgium - sent it from UK Royal Mail - who has now decided to return the item. I have no leg to stand on because despite the fact that I checked everything and have used the item for a long time he is insisting that the i...

Credit card

I tried to enter my credit card exp date but it tell me it's the wrong date

Resolved! harassed and threatened

I refused an offer for a item i have forsale. Now that person is harassing and threatening me for a full refund plus payment for a return label on a item i have not yet sold. How do i inform ebay about this as i can see this person is trying to scam ...

Offered partial refund unaware that the item won’t be returned!

as Sold an item to an Experienced in bay account.The item is described as scratched and buyer is dispatched to find item is scratched.Eventually asks for item to be refunded.However I’ve only been on eBay since the beginning of June 2025. I saw parti...

Buying think it’s a scam

Hi can a eBay member call me please

Item sold has arrived damaged to buyer

Hello, can someone advise me please because this useless chat bot on eBay isn't giving me the option to email eBay or contact live chat. I sold an item on eBay using their packlink service with the courier Evri. It arrived to the buyer over a week la...

unable to bid

Tried to bid £75 on a laptop this afternoon but when I went to "Review Bid" it errored and suggested contacting eBay developer. Meanwhile the auction ended and the laptop sold for £51 ! I am well p!ssed off. I am hoping to bid on another later but ha...

bullying member

I sold an item a week ago but it was not deleted I was unable to delete it today I spoke with ebay and it is now deletedan ebay member saw it even though I revised it and put Sold could not deletethe member is very unhappy about this and say they hav...

Auto relist

Hi my items are mainly clothes but they are not auto relisting. I’m not sure why

Buyer can't find the return label

A buyer wants to return an item,but he can't find the return label sent through ebay.

Can't add tracking, server down?

Trying to add tracking to an item through eBay as had to send it special delivery, simple delivery absolute rubbish couldn't change option, now it says server is down when trying to add tracking manually. Any way to report this to eBay to get this so...

Leaving feedback

I want to leave feedback on a buyer. It was a negative experience, but EBay seems to be offering only the 'positive' feedback button.....how do I change that to a negative button?

Trying to contact yodel as my customer has not received their parcel.

Can any one help. My customer has not received their parcel. The label was generated by Ebay. Yodel need a reference number to follow up a claim and I don't have one as it was Ebay who generated the label. The email with it on has been deleted.

Help with tracking number?

Hi can someone please help me.. I’ve sold an item which I have despatched & the tracking number didn’t load, I’ve tried to add manually but it won’t save. I’ve tried this multiple times & ways! has anyone had the same thing & how did you rectify? tha...

Unable to find the correct postage cost using Simple Postage - dimensions offered are too small.

I am trying to list an item. I know that Royal Mail and Evri can deliver what I have to sell as have checked directly, however the only options being offered by Simple Postage have smaller package dimensions. Any ideas what I can do about this? The e...

Tracking and postage

Sold item EBay took postage cost for label. But l can’t excess a Evri depot. So sent item by Royal Mail tracked 48. So need to add track code on buyers details but eBay are not letting me do that cos not used there label . So what do l do l need refu...

Offers to Interested Buyers

Hi all, I've encountered something odd where an offer has been sent from me to an interested buyer when I did not actually make the offer. That said, I had previously made an offer re the same item to interested buyers for a rounded figure (eg £50) w...

how do I contact an Ebay contact agent to request a selling limit increase

Hi. I want to sell a Grand Piano on Ebay. I only have a £500 selling limit at the moment, presumably because I have only sold a small number of low cost items in the past. I want to increase my selling limit for this one item to £2000 in order to sel...

Fees

Can anyone please advise. I’ve had to change to a business account and the seller fees are taking away the little profit I make. (I’m a very small business)if I open an ebay shop will the seller fees be as high? I think they’re about 14% at the minut...

EBay ‘Forgetting’ New Listing Titles

Frequently when I list new items, eBay ‘forgets’ the listing title and reverts to the title in my saved Template. Most details are saved in this Template (Xbox games) so I just enter a few item specifics then SAVE for later (I no longer trust ebay to...

posting

purchased a UPS shipping label. where do i take the parcel

Need to pay a seller extra money for postage

Hi i purchased an item 286643528837 and need to pay the seller extra money for postage. I selected the wrong postage option.

Ebay send offers on eligible items

Anyone else feel it would be helpful to know who your offer is being sent to?? Tony.

Resolved! Refunded buyer, but now they recieved item

We had a buyer who opened an "item not received" claim. We contacted the courier to speed this along but time ran out for us, and we had to refund the buyer. Now the item has been delivered, and no communication from the buyer.Is their a process for ...

Documents

I have uploaded my documents required for pay outs but it keeps notifying me I need to upload again and again

Evri are defunct

Hello, community I am trying to post an item using Evri and in the south of England there are no shops accepting this courier. How can I get round this problem? Can anybody please help?? I need to dispatch before monday. Absolute rubbish this postage...

Resolved! seller not sending purchase, lots of excuses

I bought a coat I really like. The seller has not sent it...I think they expected bidding to go much higher. They use excuses of being on holiday, will send tomorrow, etc. There are quite a few messages back and forward. I bought it 11 days ago. Now ...

IS anyone else having trouble paying sellers fees? All i get is to the authentication then "error"

Ive tried changing payment methods...but literally no way I have tried ends in anything but an endless loading circle or "error we cant do this at the moment"

yomove dog tablets spelt wrong

the dog wont eat them the logo spelt wrong you cant read the instructions unable to get ebay to help

How can I turn off simple delivery?

I want to turn off Simple delivery...how?

Postage slip

I have lost my postage slip and i can’t seem to find it is there any way you guys could send me it

Return issue

Hi allSold a pair of trainers with a fault that was described and pictured. Buyer opened a not as described returned.Not sure what to do about this.Cheers for your help.

Resolved! Need Advice: Relisting High-Value Items After Unexpected Shop Suspension

Hi everyone, I recently set up a basic eBay shop and listed about 47 high-ticket items as classified ads. Shortly after setting it all up, my shop was suspended, but it was reinstated the next day without any explanation. I'm worried about relisting ...

Return and refund

I returned an item but seller has not refunded me and is ignoring my messages. Impossible to talk to anyone at eBay.

Bank account verification

When I withdraw my balance, It says:We’re reviewing your recently added bank accountTo verify that your bank can send and receive funds, we may deposit and withdraw £0.01 into your account. We’ll follow up if there’s anything you need to do. I have c...

Historic listings

I am closing down my business (lighting) and would like to find my historic ebay listings pre - 2023 to enable easy listing of sale items , can anyone assist

Refund

Hi is there sone one who can help me as I sold an item the buyer made an offer which I expected,so I wrapped the item up to send it of,but the buyer asked me a question does the item work,I was not happy about that after I wrapped it up to send the b...

Vero & Brand Rights owner

Can a brand rights owner have a listing removed via vero because a seller uses a particular word but not the actual brand name ?

why can’t other people see my advert

my husband can’t see my advert on app. it says it’s live and it’s had no views. how do i know it’s there if it can’t be seen.

contact a seller

Hello, how can I contact a seller who has purchased an item from me a long time ago. All I have is his eBay user name ' a good trader'

Application Latency / Freezing / Can't login

I’m trying to sell a table on EBay and I just managed to log in and list the item (I think) but now I can’t seem to log in on the app. It keeps freezing. This is what my account looks like: It keeps taking me back to this screen: But when I try to lo...

Selling Laxido powder sachets

Hi is it okay to sell Laxido in a personal capacity? I see that it's being sold on EBay but the sellers appear to be linked to a pharmacy or have some health link.

Need to cancel a sale

I've made a sale but I need to cancel it

I closed a refund as I should have picked not as described..

Hello all,I closed a refund as I thought I should have put the item I received was not as described, silly me not knowing that you can't change it or reopen it. Was it always like this? I thought I had done that before? The upshot of the story is I c...

Feedback

Why can’t I leave negative feedback for the buyer of my car that didn’t pay?

Sent an incorrect item

So I had a few items up for sale. 1 being Apple AirPods and 1 being IPhone 16 plus 256gb. Buyer purchased AirPods and although listing stated postage within 3 days buyer messaged me to post straight away. In error I posted the iPhone which I was unaw...

National Insurance request

So I have received the request for my National Insurance No. after I have just made a sale. I am totally unsure and confused what to do. I am not particularly happy supplying ebay with my NI No. - so I am guessing if I don't, they will hold my funds ...

item is not arrived

hi I hope you’re well I want to know can you check my post I open the request for money back because the tracking number was fake you can check in my account as well please do refund my money because I’m waiting more than one week now

purchases mad on account i didn t make

i was notified of a purchase of two gift cards that were orderd from ebay account that i did not make the money came out of the bank and i contacted the bank telling them the seller i told and ebay i told too disbute was made teh re fund was made bac...

Refund

Hi, I sold an Item and dispatched next day. Delivery was delayed and buyer was very disappointed and asked for refund and opened a case. After he asked for refund he received Item. So what I suppose to do? I messaged him but he ignoring me

Resolved! Seller asked me to close return then ghosted me

I recently ordered an item and received some items in the wrong size. I opened a return then organised a partial refund with the seller on the condition I closed the return. After closing the return the seller has not refunded me and has ignored my m...

Screenshot 2025-06-03 at 17-59-37 My eBay eBay.jpg

No option to download eBay listings

Hi guys,Currently have about 3500 items listed on eBay. I'm trying to download roughly 200 of them to CSV file so I can edit them an then upload them again. However I cannot for the life of me find any option to download certain listings.If I go to m...

Discount code

I downloaded the ebay app just to get the 10 pound off discount. However, I couldn’t find the code( i’ve been searching for whole day, in my message box + trying out code but all expired etc). However, after i purchased smthing over 50 on ebay, and r...

Label

I had a customer order multiple small crafting items , packed and posted in one parcel Royal Mail tracked 48 . I have partial , refunded buyer. For combined postage. Now I can’t dispatch the item or add tracking number as this particular item is on s...

Shipping to San Diego

Hi can anybody tell me please if eBay ships to San Diego through the global shipping program as the USA is missing on my Global Shipping list.

Purchase of luxury watch

Ifi buy a luxury watch , approx £2500, does ebay automatically authenticate it?

I bought an item 7 June, paid immediately. Have had no response from seller despite repeated msgs.

Have cancelled the order as not shipped. Seller has 100 % reviews. Absolutely no comms whatsoever. First time I have ever experienced this. Not sure what to do now.

Sold an item and the buyer wishes to collect it as they live locally.

The item was listed a post plus collect. Ebay wishes to create a postage label. How can I sort so the buyer collects and that the funds are still paid. Are you able to advise?

Sending very large item

I have a very big item to send to a buyer - it’s a pallet - eBay want me to get a label/QR code which is inappropriate. It needs to go by a specialist haulier - what do I do?

Fake seeds

I'v tried to call eBay regarding the ever growing number of people selling fake flower seeds but it's almost impossible to get hold of customer support to report this problem I think it's wrong that eBay doesn't do anything about this. I bought what ...

eBay agreed to refund marketing monies in our last online conversation. eBay owes me £45

eBay agreed to refund marketing monies in our last online conversation. eBay owes me £45 and has not payed it.

How to sell and send items from Poland to users from eBay.co.uk

During verification at eBay.co.uk system ask my address in UK but I live in Poland and send my items from Poland.

payment gone

payment gone through via paypal but not to seller, how do i contact ebay to resolve this

Purchased an item and it was incorrect

I purchased a router. Unfortunately it didn't work. I contact seller to return. He refused. I've tried to appeal with Ebay, however, all i get back is "case resolved". What can I do next?

Unable to edit postage preferences when selling

eBay seems to no longer allow any choice with postal services. Why?

Unable to add Tracking Information

The server has been down all day as photo. Do we know when this will be fixed?

Postage

Hi all I sold an item and didn't realise the postage was wrong, this was a pre paid postage label from ebay. When I tried to post it I was told that the parcel is over the set weight limit. So I decided to pay out my own pocket obviously with a new l...

Image Hosting for dummies

Hi all, I am shortly going to be creating a few hundred listings, and have started completing the upload CSV which I got from seller reports. All makes sense, it's just the image URLs I'm struggling with.I know that they need to be hosted by a 3rd pa...

What is the point of the "sell it yourself" link?

I would have thought the point of that option, was to auto fill in images, description etc. You get the absolute barebones basic. A title, and one of two spec items

Where Have All the Buyers Gone?

Is it just me or has anyone else noticed that since eBay introduced the "Buyer Protection Policy" and started to claw in money from buyers rather than hitting the sellers via listing fees, the buyers seem to be voting with their feet and are no longe...

Value of Sales

Hi I sell around 5K here on E-bay but my sales only shows 10k and has been stuck at this for 6 weeks How do e-bay come to this figureI'm baffled

make an offer

Good afternoon! Please could somebody tell me this please! I made an offer , it was rejected..no problem. as I can buy the same item easily. I dont want two of the same item! So basically, because the seller has rejected my offer, can they later on "...

Postage

Has anyone else had the customise postage tab disappear from the listing page?

cost of packing materials

With Simple Delivery no allowance is made for the cost of packing materials.*bleep*?

BUYER OPENED A NOT RECIEVED CASE

i sell beds and normal couriers like dpd and parcelforce dont deliver things this big so we deliver the items ourselves, i sold one on the 28th may, to someone who lives in norwich, which from us is a good 600 mile round trip, so ive messaged the buy...

package damaged by courier

I was expecting delivery next day service and went on for almost 3 days, i opened a case with seller on ebay for parcel not recived i did track it and found out my parcel was damaged by courier. I informed seller and they seem dont understand, but st...

Order not arrived

Hi everyone,My paid for order did not arrive because eBay removed listing for policy violation, how do I get a refund? The seller is ignoring me and can't get it through to eBay that items been removed so can't report. Been trying through eBay assist...

Start a return - not as described or defective - images refused.

I am getting thoroughly annoyed with eBay now! They want me to upload images in JPG format before returning item. How can I bypass this stage and is there any way to file a case instead? Thanks guys!

Proof of age , I don't have a credit card only a debit card , so how do I do proof of age ?

Proof of age with a credit card I don't have one , only a debit card spo how do I do proof of age . please any one know how to do this please.

simple delivery

please help-i listed some chisels and was forced to use age verification tracked 48 royal mail via the simple delivery service at a price of £6.50 to be paid by the buyer. Now im ready to get the postage for sending them i find there are no options e...

Package size wrong. Item sold

Hello. Post office wouldn't accept package as the paid ebay qr label was for a letter rather then a needed package. How can I change this now? Item has been sold

Stolen/missing parcel DPD

BUY PROTECTION IS A SCAM Ebay amd seller won't give me a refund parcel was delivered to wrong place signed for by someone who wasn't me and they think this okay

Marking listings as posted manually

Hi allsince the new delivery method I am having issues marking items as posted when I am combining more than one listing. for eg. A buyer has just bought 3 listings. I have combined them into one box and marked one listing as sent in order to receive...

Money off coupon on my item imposed - no notification

Just found out my 'buy now' items have a £2.00 off coupon. I wasn't notified this would happen, so no choice in the matter. Does Ebay bear the cost? or do I have to accept that £2.00 comes off the free postage I offer and I bear the cost? Also is the...

Selling

Hi. I want to start selling on eBay. I have started a listing but it won’t let me post. I get this message every time- As part of our review we’ve temporarily placed a selling hold on your account. This hold will prevent you from listing new items. I...

Invalid Postal address

hi there I have sold many times on here and in the past have had issues with invalid addresses. This means I have to write the address myself and take it to the post office and pay the postage. this has just occurred but I have realised that I no lon...

Purchased

I purchased an item and I have just been informed that my item will not arrive until 9 July. The original advert said 16-19 June ..I am very disappointed as the item was part of a project I am doing at the moment. I have told the seller is will be to...

Voucher

Hello. im trying to purchase a pram and I’ve got a £50 voucher to use with it, but when I copy it and add it to the checkout it says it’s the wrong code… any ideas? Thank you

Postage option, when selling

Hello, Why am I not able to list my items all of a sudden with 'advanced postage' I can all of a sudden only list with simple postage option:((((

Potentially Dormant Ebay Seller account

Hello, I have a saved seller that i purchased from a few years ago and all was great.They have 100% feedback as they only really sell one thing and anyone buying would be happy with what they got. I recently decided to purchase from this seller again...

I sold an item but i am unable to ship it as i am abroad

I sold an item but i am unable to ship it as i am abroad.I will return in 10 days. . What can I do? Should I cancel?Thanks

Need help with extra refund

As a seller, I originally listed an item with £3.50 postage which in the end, because the item went for more than I expected, I wanted to insure it to paid myself to have it special delivery. The buyer wasn't happy with the item & requested a refund....

A customer wants to return an item that was sold over 60 Days ago.....

A customer has asked to return an item that he has had for more than 60 days.How do they process the return when they can not see the item that was sold (I cant see the sale either!)

Please help with faulty range cooker!

I bought a refurbished range cooker in February 2024. It came with a six month warranty and there was a fault after three months, which the seller fixed but almost immediately after the warranty expired there was another fault in the same area of the...

Postage

I have posted an item I sold today. I had listed it using Royal Mail. I cannot find how to mark this as posted without printing off a new label. The item has already been posted and I have the receipt. Will my funds be released.

Resolved! Evri Stopped Giving Paper Receipts?

Dropped off some items at a local shop, today, and was promptly told that Evri no longer give paper receipts. They asked me for my email address, but I didn't have my glasses with me, or indeed could remember it. It seems like a really backward step ...

Tracking

Hi have recently shipped 2 items with ups ups tracking says both delivered.but eBay status saying not yet delivered how do you resolve this so I can receive payment

Resolved! Buyer return request allergic to wool

I have a buyer who has requested to return an item because they are allergic to wool and the sleeves are too tight and make their arms "itch". The item was clearly listed as wool as was the size (L). I declined the return and eBay closed the return r...

Simple Delivery item returned undelivered

I posted a simple delivery item on 7th June using a printed label. The label was stuck over an old label on reused packaging. Today the item was delivered to my house. The eBay label was gone and the old label underneath addressed to my husband was l...

Can I ship an Anker 535 PowerHouse (512Wh) via Parcelforce24?

Hi everyone, I’d like to ask if anyone knows whether it’s possible to ship an Anker 535 PowerHouse (512Wh portable battery power station) via Parcelforce24 through eBay. The unit has a 512Wh lithium battery, and I’m aware there are restrictions when ...

simple delivery

Opt out of simple delivery is supposed to be an option for items selling at £ 10 or under but option not available when trying to list?

Did not order

A strange one. We have received an item which we didn’t order.How do I find out the seller?

WAREHOUSE-AGREEMENT-FOR-EBAY-FULFILLMENT

I live in Malta. To advertise on ebayuk using a UK Dropshipper, which is set up, eBay are asking for a warehouse agreement. Reason for this is you cannot have account in certain countries, including Malta, and place ads on ebay UK, otherwise Although...

Released funds

Hi all , I wanted to confirm if a release of funds can be performed when a buyer has purchased a listed item from the Ebay marketplace in support of the seller to obtain and dispatch the buyer's purchase ?

'Im out'

So, it looks like this 'not so simple delivery' has kicked in, so thats me out. It seems far too difficult to use, far too many questions to ask and no one there to offer help at the minute, other than a stupid automated thing, which is just a waste ...

Cancel automatic auction relisting

I have an item which is not attracting interest being automatically relisted. I want to cancel this and split up the goods into separate lots but need to stop the automatic relisting process. How do i do this ?Thanks

postage

today when item is automatically relisted and i try to change the price..its automatically changing to simple delivery and i cant custom delivery anyone worked out how to over ride it ? i tried cancelling listing and it still goes to simple delivery ...

How to get started again !

Any advice on getting started again . I've been using another platform as my Ebay seemed to basically die after I'd kinda neglected it. I now have below standard performance, however how do I change this, cannot promote now because of my performance ...

Order not delivered

I have purchased an item, and stupidly didn't check the feedback reviews before making the purchase. If I had, I would have realised that this seller has let loads of people down already. How is it that Ebay allow this person to sell on their site?? ...

seller not responding and seller closed my return

Hello. I bought 3 products on Ebay. Someone has been delivered, I don't have any problems. However, two products were not delivered. The reason for this is that there is a 30 euro limit on imported products in Turkish customs. Me and the sellers didn...

Getting paid for an item that was collected

I have sold an item, which has subsequently been collected. I didn’t get the collection code. The buyer has since left positive feedback, but I can’t get hold of the funds. I have tried numerous times to get it from the buyer, but she isn’t answering...

Collection Code Miplaced

How can i get a resend of the customer collection code.My customer cannot find the email with their collection code i need to get this resent to them?Thanks

Why is reporting a seller a waste of time?

Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...

Resend Pin so that my parcel can be delivered

Does anyone know how to get eBay to resend the PIN code for DPD so that my parcel can be released? I recently made an order which was considered as a high value parcel in which a PIN was required. The problem is apparently the pin was sent to my old ...

Return states its already shipped, no label??

I recently had a return accepted but when I click on the 'print label' it stated the return has already been initiated, I have not sent the item.

Simple delivery fail!

So I listed and sold an item with simple delivery, but the purchaser requested a faster delivery service, which I agreed to. I then realised after posting and he received it that eBay still thinks I'musing Simple delivery and consequently dies not ac...

Resolved! Suspicious feedback.

I've just received a bid from a buyer whose feedback looks dodgy. They have nearly 200 positive feedback comments from just the last month (out of a total of 6,000+) and their account seems to be 17 years old. Their feedback relates to completely ran...

Returns

I raised a return but soon realised the option offered of royal mail was unsuitable due to the size of the package. I therefore cancelled the return, hoping to start again but chose a different courier. However the option to return has now been remov...

Counterfeit product

I've bought a battery advertised as 'genuine', which Arlo have now confirmed is counterfeit. I've contacted the seller and am currently awaiting their response. Is there a separate process for returning such products? It was bought the end of Jan.

Late delivery rate is 6.78% caused by tracked 48

My late delivery rate is currently 6.78% and has been steadily rising. On looking at my report, all of the late deliveris are tracked 48 pacels, none of my 1st and 2nd class items are "late". Everything is posted same day or next day and I have a 2 d...

Resolved! Why can't I reply to a topic?

As per the title. I can only take part in conversations that I start.

Refund of import fees for returned item?

Hello I have purchased a new item that upon arrival is not as described, I have contacted the seller with photos, they agree with the evidence but have offered only a $10 refund on the item costing £250 & £70 additional import fees and tax. They are ...

Goodbye eBay – After 18 Years of Loyalty, I'm Out.

I've been a proud member of eBay for 18 years. That's nearly two decades of buying, selling, and enjoying everything the platform had to offer. But today, I'm deleting my account – and here's why.eBay has recently changed its age verification policy....

National insurance Number

I’m not selling anymore and will not in the future but have been asked to provide national insurance number. Do you still have to?

Iten not received

I dropped off my parcel at PO for Evri to collect , item was scanned in at the PO and uploaded on system as "dropped off at parcel shop" status has not changed on ebay. Customer has not received the item, item has not been scanned to confirm collecte...

Cant withdraw funds as it says "ran into an error, please try again"

Hello, i recently sold an item on ebay. None of my funds are hold, however ive been trying to withdraw my funds for 2 days now and i just keep getting an error that says "we ran into a problem, please try again later". Any idea how to fix this? Obvio...

Postage

Sold an item, selected oversize package. After the sale, when selecting delivery options, oversized said max 150cm long. My package is 160cm long. How do I send the package now?

About promotion

The app shows ‘Promote your listings’ as a task, but nothing loads when I tap it, and I can’t access promotions manually either.

My active listing is not showing in search results

Hey!I posted a number of listings and none of them are showing in search. I know some time is needed for the indexing but they have been active for about a week now and nothing is showing.Any help will be greatly appreciated.

hi i have sold an armchair

hi i have sold an armchair and now need to send it from stoke on trent to edinburgh . how do i go about this

Error message when listing

What does this mean when I'm trying to list an itemsListing exceeds the maximum number of item compatibilities, -1, for category. Is it me or are Ebay trying to destroy the private listing? What have they done to the postage, can't choose your own co...

Return postage label

Why doesn’t eBay give the option to use a QR code for a not as described item return, they have only issued me with a printer version, why do they assume everyone owns a printer ?

You cannot change an auto listing to a non-auto category.

I am trying to amend a listing which I wrongly listed under Sailing boat, so I have removed the listing and created a new one but it says "You cannot change an auto listing to a non-auto category." which |I don't under stand. Any ideas?

Am I losing the postage plot?!

I continue to use Royal Mail postage as I have done since 2002 with eBay (!), but in my ‘payouts’ I only see the selling price ex-postage going into my bank account. I’m not trying to make a profit out of the p&p, but am confused as to whether I’m ge...

Simple Delivery

Hi, I have a current listing which I want to Post as "RM Special Delivery next day by 1pm". Ebay are not allowing me to provide this option and have "Simple Delivery" as the only option,Can anyone help with a solution to that problem. Is there a way ...

Hello can anyone help? The app is not letting me make bids on items due to my location?

App won’t allow me to bid? States it’s my location that is the issue?

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Return too big to carry

Good evening. I have been sent a faulty headboard and have been sent a returns label. The headboard is too big and heavy for me to take to the post office, I’m disabled and it’s miles away. I have no way of sending the item back unless I get it colle...

I've been sent a package without ordering anything

As the title says 2 packages got sent to my address, despite nobody in the house having an eBay account or having ordered anything within the past few days. The name on the package is not of anyone who currently lives here. Obviously I want to send t...

Resolved! Consumer in USA cannot see anything to purchase in our UK Shop

I have had a customer in USA contact advising that they wish to purchase from us - we have GSP enabled. However when I sent them the link to our shop it is stating that there are no items available for them to purchase in their area? I have tested it...

Unknown charges.

I have a few charges in my credit card but there are no records of purchases on my eBay history

Help with fake Birkenstocks

Hi,Can you tell me how to send a message to ebay NOT through the dumb auto assitant!I bought supposed Birkenstock sandals which are definitely fake and the seller is no longer trading - what a surprise. I can't see how to report this and have money b...

My seller feedback has been deleted....why?

I recently purchased an item. I paid for the item immediately however after a period of 6 days, the item still had not been shipped. I sent several messages to the seller with zero response. I therefore attempted to cancel the order. Don't know if th...

need to report to ebay something concerning me about a sale

A sold an item for £1700.0 recently posted on 9 June £1700.0 sitting waiting to be cleared the item was not deleted by ebay I thought they did thistoday the original purchaser has made a £1400. offer on the same print there is only one printi do not ...

Customer has sent back a different item

I need some help. A customer brought an item for a car off me. They have said the item is faulty even though it is brand new from the manufacture. I asked the customer to return the item and its not the same one, this looks weather, pitted on the met...

How to recognise a potential scammer.

Hi. I've recently put my car up for sale on eBay and I recently received a message from someone who seems interested, they asked for the original licence plate so they can check for insurance quotes (I have a private plate on the car in the pictures ...

Contacting eBay for miss sold items

I have been miss sold an item which I was asked for which vehicle I require them for they are totally wrong now the buyer is saying that’s what you ordered this may be so but on his say so I’m in England he’s in USA so it’s a lot of money for me to r...

payment

I didn't use eBay's postage system and posted item directly to buyer. My payment is now stuck in my seller hub as there's nothing to trigger delivery. How do I get the money?

fees

hope you can help are there any fees for selling a pavement mobility scooter ?

Selling fees

I’ve recently changed to a business account and the selling fees are crippling the little profit I make. 14.9% is a lot to a small business. Thinking it may now not be worth my while.

ebay money

hi i cant pay with my ebay money.only one way i can use it, its make a payout to my bank....when i chose how to pay is no choice eBay money.i don't know why

Delivery and extra costs

This is fyi, for other sellers. there may not be an answer, unless there is. I'm including other information here which wasn't in my other thread which had a misleading "marked as" solution (as in, ebay has made the "accept solution" the same style a...

Unable To List Items Over 20kg or Over 61x46x46cm

I’ve just tried listing something bigger than a medium parcel size, 61x46x46cm and there is now no option. Used to be able to click “looking for heavier or larger package options? Switch to custom postage.”This option isn’t there anymore. I’ve tried ...

Calvin Klein Shorts

The items that I have Purchased were having 3 pairs of the Shorts and they have been Arriving at the house with Only One pair of the Shorts and the Advert is Changed to Only One of them Which is not how it was when I was Purchasing them and Automated...

Resolved! I presume ebay are trying to lose sales/sellers/items

I have an item which brand new is worth £10. It will in reality cost £4 to post. It's a light but bulky gym accessory If I charge the buyer £4 (plus ebays buyer protection -- because chasing up fraud is apparently too much effort for ebay, it's much ...

How to post an item that exceeds 20k weight and dimension?

I'm new to ebay and have an item I want to sell. When I went to set postage I discovered the maximum weight is 20K and the item is slightly longer than dimensions allow. I can't find any information that would allow a way around this so does this mea...

Postage

Just bought a postage label but unfortunately I bought the wrong one how do I cancel it and buy the right one?

Payment request

Buyer paid. I posted item and two weeks later not received so issued a refund. Item has now arrived and he wants to pay me. He has asked me to issue a payment request. I am stumped here. I do not know how to do this. Any help would be appreciated.

Damaged sold item / Used Ebay Simple Delivery / Refund

I sold an item and used Ebay simple delivery and Evri to deliver. The item arrived damaged and I have refunded the buyer. How do I claim the money for damages back from Ebay simple delivery??? Please help

Simple Shipping - unable to cancel after post office rejected

With the new simple shipping I am unable to opt out and send via DPD like I have for years. So Royal mail it is, went with the recommended size and weight. Now Royal mail have rejected it as its 200g over the 2kg. I am unable to cancel the shipping l...

Mobile upload inefficiencies - not broken but process seems to have changed

This is not an issue that is preventing me from listing but it is frustrating when listing many things a day. For some reason when I have started my listings today, when I click the notification to upload photos from mobile, it takes me right to the ...

When i came home parcel was on the door step open by someone and contacted gone

When I came home from the hospital my parcel was on the door step open by someone and contacted gone ref on the box is7544727584 a dinky fire engine i have reported it to the police ref number 965.120625 thanks

Resolved! Can't list an item over 610mm in length.

Simple Delivery, really? 700mm item How do I list it?

Bought something - Seller’s account no longer exists

I bought something, didn’t get it nor a response and I know it takes some time but after logging on today to check my message the account doesn’t exist anymore.

Ebay simple delivery (seller pays) combined postage

I have sold a number of items (all hovering around the £3 each mark). I listed it all with Ebay simple delivery (seller pays), hoping this would make the job much easier. I have multiple buyers who have brought around 2 to 4 items, so need to combine...

Are items insured?

I have sold an item ,which has unfortunately arrived damaged. As the item was sent via Royal mail,which EBay dictated be used, is there any insurance for the damages?

Having printed the pre paid label the buyer requested that I send the item requiring a signature

Sending an item with post office signed for [ request by buyer and paid for by me ! ] will have bypassed the eBay prepaid label, what happens now ?

Return

I want return my purchase but seller did declined my return and I really angry and unhappy with eBay policy

Sold duplicate items

I sold two identical items and the same buyer bought both so packaged into one box, one will never show delivery , what is the process? Do I make sure feedback is left for both items

Account hacked - what I noticed

This is not so much a question, but an account of what I noticed before I recognized that something was not as it should be. I do not know where some *bleep*... got my login details from, but I did notice a few strange things happening. I was getting...

Sold an item. Was described as great condition. Buyer Not Happy. Who is at fault

I put a used statue up for sale. Four photos. Minimal description. I said it was great condition. I avoided excellent condition as there were the odd small defect on it.Buyer never asked for more information on the condition. The buyer sends me reall...

Resolved! New Ebay Layout Is Confusing

Since the new Ebay App update, the new layout is really confusing! The Sku box is missing - is there another way that I can add a sku? Before the change, I use to be able to promote a listing to whatever percentage I want but now if I press promoted ...

eBay Disappointment

I have been a customer of eBay on and off since 1999 and I'm afraid that the level of services has become inadequate over the years I have made in excess of £70k worth of purchases but the level of products that actually work when received is to bad ...

App on android no longer works, update doesn't work

The android app no longer works, demands you update the app, so you update the app, and it still asks you to update the app, so I have to open eBay in an incognito tab to stop the phone taking me to a non functional app or to the store to download a ...

Revising listing information in the app - technical issues

I have a listing that was originally scheduled in advance to go live. I used the App to create itIt went live and has been up for 4 days.I wanted to alter some of the listing description information, and pricing, again, using the App.I opened it up t...

My client brought an item. Tracking says it's arrived & has gone from her doorstep

As the seller it was suggested by eBay to use evri for p&p on a low cost item. The parcel was tracked and the customer was home. There is a photo of the item on the doorstep. But item had gone when they tried to retrieve it.Who is responsible for the...

postage

I am stopping selling on ebay because as a pensioner I can not do the simple postage No printer and can't read the qr code with my phone as i use my laptop and not my phone for all ebay transactions

Buying from USA delivery to UK

Hi can anyone help me figure out why I’m unable to purchase items from the USA to the UK , last week a purchase some parts from USA and the order went through no problem … this week I’ve tried two different items and it says I can’t check out . Is th...

Scam?

I bought an item on ebay and the order was confirmed on June 9th 2025 - with delivery estimated as June 12th - June 17th. They have my full name and address.When I 'Check Status' I find out that The 'courier has the package' and the tracking summary ...

Trying to sell, verify page won't load?

Came back to eBay to try and sell something, it is asking me to verify my details but when I open the link it doesn't load, the link is pay onboardingweb.ebay.co.uk anyone came across this before

Not being able to state colours in my listing

HiWhen I filled out my listing for a 2.5 External Hard Drive Caddy/Rack, I couldn't find anywhere to list the colours my caddy/rack came in, so I added them to the discription. However, looking at a couple of other people's posts, you can see a listi...

how to open multiple business accounts?

Does anyone have any tips or advice on opening multiple business accounts on eBay without having any issues with eBay?The reason I'm asking is that pretty much all of my competitors have 2 or more business accounts with the same business details (lik...

Resolved! Personal delivery

I delivered an item instead of posting it as I was passing buyers address, how do I contact eBay to get it marked as delivered? I have received feedback from the seller.