Member To Member Support

simple delivery Vanished?

has Simple Delivery ended, because i have listed 2 different items today, and have listed the same items just this week and Simple Delivery is not an option anymore.

3rd Party Postage and refunds - Unable to contact Support since 3rd Jan

Hi I've mentioned this before and starting to get annoyed with this now. I'm unable to contact support to make them aware as the chat is grayed out. I've spoke to admins on the forums before and still no luck. Due to the size of the multiple items (a...

Delivery Change

Item sold where option was collection only but I want to change it so I can mail it . Thanks

royal mail collect 3 January who put a label on the box but not showing on ebay

Royal mail collected my simple delivery parcel and applied a label in my presence, but it is not showing on my ebay account as dispatched - what can I do/

Easypost

Hi,I've just sold an item that requires the courier to get age verification. eBay has selected a UPS service, which is way to expensive. If I don't purchase a label from UPS and instead choose Royal Mail Tracked 48 with age verification, can I use Ro...

Insurance

Im worried about selling fine jewellrey on the site now eBay controls all the postage

DHL heavy delivery option not showing

I have a heavy, 49kg, and large item listed but can't find how I add DHL postage. It just suggests £4 or similar - I don't think so!

eBay estimated delivery times unrealistic

Ebay says if a buyer purchases my £5.50 item today Thursday 11.14am 2nd class it could be with them on Saturday! This is not possible for 2nd class post! It does not arrive in 24 hours, especially when eBay says I have until the following Monday to p...

Two Parcels lost in transit and trying to contact Ebay is problematic at best

Two recent purchases have gone missing with their respective couriers..German purchase using UPS, lost in their system from 15th January and UPS will not mark the parcel lost despite agreeing its probably lost in an email chasing them. Seller appears...

Sold an item and it's heavier than I thought - simple delivery label is for 2kg but item is 3kg

HiEvri - simple delivery.Made a mistake when I listed the item, I put the weight as up to 2kg, but now it's packaged up it's nearly 3kg.I thought I read somewhere that this might not matter, but I can't find anything in the support pages.I'm happy to...

I have sold an item recieved pament ith QR code and address label .now customer wants me to send to

I have sold item received payment and QR code label sent. Now customer wants me to send to a new address. What do I need to do regarding the QR code first sent please. Not done this before.

Age verification dlivery

I am trying to list a presentation set of 6 teaspoons, a jam spoon and a butter knife. The listing keeps getting rejected because I haven't selected an age verified delivery option. It would seem that this option is not available to me. I understand ...

Combined postage problem

Hi, I’m a private seller and someone has purchased 2 items. I’m happy to combine postage but this simple delivery system hasn’t calculated it. Ive refunded the buyer the additional postage but because both items have separate postage labels I can’t m...

multipliable postage charges

When I create my listing and choose the postage option, depending on the quantity which is purchased, how do I ensure the cost I show for delivery is multipliable? e.g. I show £35 for delivery based on a pallet network, which works if they purchase l...

where is my depatch tab as i only send 1st class not tracked

Incorrect postage

The post office has put the incorrect postage stickers on the wrong items and buyers have got incorrect items

Getting buyer's money back for unused Simple Delivery labels

Hi - How do I reclaim my unused Simple Delivery postage money back from Ebay, please? I bought three items from one seller, over two days, on Simple Delivery. There was a delay in posting but the seller then posted them all in one box, using one of E...

Resolved! insufficient postage by seller on replacement

I bought a small bottle of mineral oil (from a business seller), on 29th December; on arrival on Saturday Jan 3rd the bottle was leaking. The seller said they would replace on the Monday. They posted much later than that. And with insufficient postag...

Postage preferences

resisting an item, but will not accept any postage preference from the drop down box, & also says simple delivery will override whatever I choose, it doesn't make senseAny help would be much appreciated

Simple Delivery not used.

Hi folks, After some help. I am a returning private seller after 5+years break. I sold an item for £35 but was confused by the whole simple delivery thing, I didnt realise I had to use this and use the label provided. Instead I have just taken it to ...

Resolved! Buyer asked for a video before they would pay

Hi,I received an offer from an ebay member, they asked for a video of the item to be sent to their email address before they would pay for the item. I find this a bit odd.Is it a scam?

Postage Rates

I'm trying to enter a postage option for an item I'm selling but it's not giving me a choice, what can I do? TIA

Incorrect label created - how do I change the label to a different weight/size after?

Post office size issue

I sold an item and the default for the item is a 'large letter'. Buyer has paid. At the post office they say the item is too big. Can I amend to small package or is it too late. What are my options? I have a QR code which is useless now.

Combined postage refund

Hi i have sold 9 separate items to the same person they all have this new simple selling prepaid labels because all of the items fitted in to a small parcel i have saved the customer £16.00 I haven posted out the parcel leaving 8 listing's ready to b...

Click and Collect not an option

I am selling a camera (£300), but I have been advised by eBay that Click and Collect is not available as an option for this. The eBay agent did not give a valid answer. Help required. item number 147100908126 Thanks

Need new delivery label

I clicked the wrong option, no easy way to change, says get in touch with customer service, cant actually see any option that helps resolve the issue. Guidance needed.

Refund of postage issue

Sold item on 29/11/25. Buyer chose DHL as courier with collection booked for Monday 1/12/25. Waited in all day with no collection attempted? Spoke to one of your representatives and was told "normally in simple delivery, if the prepaid by buyer label...

Selling an item from here in the UK, and shipping to Puerto Rico? How do I get paid?

Hi Everyone, We have a business account and based in the United Kingdom. I have an item for sale that someone is interested in buying from Puerto Rico. The buyer would like an estimate on the postage costs. Question I have is, if I sell him the item,...

postage

Can I turn off 'Simple Postage' as that system is not giving me proper cover. I want to pay for the delivery and therefore have more control

Ebay paid a partial refund to buyer and are refusing to acknowledge this.

We recently checked our ebay account and have noticed 2 partial refunds that ebay have given to 2 separate buyers. 1st was in Oct and buyer was refunded postage costs, we didn't even notice until recently, the buyer only bought that 1 item so it wasn...

buyer wants to collect after paying postage

Sold a item with either postal or pick locally. Buyer messaged said can I pick up i agreed but they have bought it as delivering, does this need changing to pick up as I am not sure if it will give them a code for me to scan etc

Postage poliy

Hi there. Trying to relist an item. Keeps asking for postage policy. I have followed the instructions on the selling page, I have selected royal mail & evry. It is showing simple delivery @ £3.38. Wont let me change postage policy. Cant see an edit b...

Royal Mail Simple Delivery 48 hours with ParcelShop Drop off always delayed!!

I thought this was a christmas issue but it seems something bigger. I have been going between Evri and Royal Mail Simple delivery due to item compensation. But i noticed that Royal mail parcels i drop off at my local shop either dont get picked up fo...

Customer makes postage query

Hi, My customer wants to buy 2 personalised keyrings, she is asking if it's possible for her to pay for the postage of the 2 items in one packet rather than having to pay for 2 separate packets. She asks how to do that, what to click on in postage to...

Why can I not mark as dispatched on one of my sales???

I have sold five items to one overseas buyer. They put five items in their basket and paid for them, so showing as one sale.The system is not letting me 'mark as dispatched' or add a tracking number.It now shows up as 'dispatch overdue'. I have never...

DHL Large parcel option

Hello,Does anybody know what has happened to the DHL large parcel option. Comments on other forums indicate that the service has been suspended.Simple Delivery does not appear to allow the use of Parcel Force and there is no option to opt out.Does an...

Buyer has messaged to say he's still got an old address on his account

HiShould I trust when someone has messaged through ebay to say they have a new address. Just about to post the item.Thanks

Resolved! Not Used Simple Delivery Label

Hopefully this is an easy answer! I was selling some A3 sized posters in tubes, which were listed as small parcels as the tubes were 5cm in diameter. For some reason ebay changed some (but not all) of them to Simple Delivery and, without my realising...

Simple Delivery, Address is a freight company who ship to Zambia??

Hi All, I have a been trying to sell a PS4 and every time I've listed it, it get purchased by a buyer in Zambia using a different air freight company in the UK. Listed 3 times, (after cancelling the first 2 sales) all different buyers, but all from Z...

Large item Sold, can’t post

Hello, I’ve sold a large item, I listed it as a large parcel. The buyer has paid and now postage is for small item, any ideas how can I change it please?

how to enable nternational shipment.

The buyer from EU country don't have option to post items to the country from UK. I believe I enable international shipment on listing but it still a problem with posting. Can you help to understand what is needed to be done the buyer from EU could p...

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

Refund issued to buyer but postage was not included

I refunded a buyer for a phone they purchased because I noticed a fault during while doing a factory reset. The buyer paid for the postage through Ebay's simple delivery. The only refund option available was for the sale price of the phone, which did...

Unable to list an item due to continual postage error messages

I keep trying to list an item but I get an error message relating to postage - "If you wish to offer either flat or calculated postage, then you must select at least one domestic postage service, other than or in addition to Collection in Person." I ...

Simple dlivery postage labels

Trying to post an article but keep getting this message - 36 hours now - any ideasThis error message comes up when I press the "print postage label" We're still processing your payment for this label.Please try again later. Any ideas - obviously can'...

UK postage issue care needed / a problem

In the past couple of weeks I asked Support how to handle situations when a Buyer won and paid for 2 separate listings, which in turn generated 2 postage labels when the goods would fit into one parcel ok. The reply was "use one label, and complete t...

Postage Labels

HI, i have a buyer who has purchased 3 items and i have combined them into one parcel, how do i make a shipping label for this parcel when i have the listing as free postage ? Any help is much appreciated Thanks

order despatched via evri but mix up at shop it ended up going via royalmail

order dispatched via evri but mix up at drop of point it ended going via royalmail who have contacted customer saying they want paying to deliver as this happened toanyone else and what should the next steps be i have tried to askfor the origanal qr ...

Postage discrepancy

I've sold an item for 99p, the postage should be £1.55 - 2nd class large letter. The label to print will cost £2.59 via Yodel. So I'll actually be losing money if I send it. How on earth does this work?

Delivery

Hi I've had to use royal mail as DHL did not turn up As such tracking on here doesn't show I've sent it how does the person buying report it's delivered

Resolved! Posting deadline NOW help!

I just sold something half an hour ago and I am supposed to post it now, what is going on with far from simple delivery? Is there a way to speak to ebay please?

Collection not posted

I sold a item , buyer collected item but e bay are saying I have until Tues to post the item , how do I let e bay know the item has been collected and I don’t need to post it

How to sell stocked items in UK while being abroad myself.

I own a stock at a fellow's office in the UK. Though I am not based in the UK, I want to sell these items on eBay in the UK market. Is it fine to do so, or is it against eBay's item location policy?

how to sell dining cutlery with age verification

I am trying to sell a dining cutlery canteen set.Ebay has noted I need to sell with age verification. I have set up at Age verification by UPS. BUT I am unable to remove the simple delivery.I am unable to sell a family heirloom on eBay! Help please!

How do I change Simple Delivery to Collection only on live listing?

Selling a job lot of nearly 100 pieces of pottery. No way am I going to courier this! Ebay will not allow me set up Collection Only insisting that it must be posted band not offering the collection option. How do I amend this?

Getting postage costs

How do I claim back postage costs from eBay for a service not used? Stores that deal with Yodel refused my parcel due to size

Postage

Hi I have taken a parcel to the shop and they scanned and I thought item was on way hit a call to say the parcel is to big and Royal Mail not taking it I can’t sent another way as it’s still saying posted even though I gave parcel here what do I do

Evri

Does anyone know how you select delivery option for using evri lockers bar code did not scan so had to take to drop off place much further away. Never used to be issue could do on evri website. Cant seem to get anything except ebay simple delivery no...

buyer paid postage then ebay charged me postage

good morningsold item buyer paid postage then ebay charged me postage how do i get postage back.thanks

Resolved! postage cost.

trying to list but ebay not recognising my postage options. Showing zero postage cost instead.

Click and collect

Hi all, how can I cancel Click and Collect? I have it disabled in the preferences, but it is still showing on my listings! The chat with customer service does not work now. Thanks, Krista

Buyer impatient refund

I’ve had a terrible experience with an impatient seller. He was aware it was 2nd class post which is not rapid as they’ve cut down how often they deliver. I think I sent it on the 7th after work which is a reasonable turnaround my end. He can see whe...

Create new qr code , after buyer paid

HiI sold something on eBay and had postage as 2kg. Buyer paid I generated the qr codeThe package is actually 10KgIm happy to pick up the extra postage, ( my fault)I just can't work out want to do.I have a qr code for 2kg. I'm in the UK.Can I go to po...

Resolved! Different address

The buyer has bid on an item and paid for it. I have had a message to say he has recently moved house and has asked me to send to a different address. We now have to buy postage through eBay to get buyer protection, full tracking etc. I have asked th...

Resolved! Sending packages to the UK Shipping Centre

I am considering selling items internationally via the Global Shipping Programme. Looking at the FAQs they all reference postage labels when sending packages to the UK Shipping Centre. I've been using the QR codes previously for the items I sell with...

Vintage Cooking Utensils - Prestige

has anyone else had cooking utensils removed for a knive policy violation even though no knives are present on the listing ?? You need to add age verification for postage which is very expensive There are 100s of these listed and it seems the AI bot ...

Change to postage

I have just sold a large heavy item which I want to be collected from my home address but I have selected drop off by mistake and I'm now unable to cancel the pre-paid postage label. Does anyone know how I now amend this to arrange collection instead...

Postage

I have posted an item directly to the purchaser. eBay has automatically populated the tracing details with details it has created. In doing so I am being charged for the eBay postage label and the system will not allow me to cancel, despite saying th...

Delivered

Hi the item has arrived I am pay to say received. But it was not done via eBay post so no option to mark as delivered. I did review but still not showing delivered. Can you help (item is 317751050833). Lego stare wars. Gary

Resolved! Confirming delivery of two packages sent 'outside eBay'

Hi. I've recently sold three items listed successfully. The buyer and I agreed for me to repackage them for postage into 2 lots. The three items had postage options associated with them (and collection) which the buyer will have selected. I then repa...

Sending to Northern Ireland

How do I add postage to Northern Ireland when using simple delivery which won't allow me to send an invoice to the buyer with added postage

Resolved! Parcel

Hi I want to sell hiking staffs , so the parcel is 2k and 130 cms long I can’t get past medium parcel at 60 cms

incorrect options whn purchasing labels through ebay

ebay is setting default international post to large letter when it isnt therefore to much postage is being charged by ebay to what is advertised on the listing so therefore it is costing me way to much to purchase labels through ebay. ive manually ch...

InPost delivery selected but buyers can't select delivery

Hi all, I have recently selected only InPost for all items I am selling on Ebay, but buyers can't select delivery somehow? they get an automated message at checkout saying 'Unfortunately this seller won't send your items to xx location, you can try:-...

Change from collection in person to posting afterr it has been sold

I have sold an item that was advertised as collection in person. The buyer missed this and I have posted the item to her following her arranging the postage. I cannot change this on the listing to show the change of delivery option. How can I do this...

cant change postage amount to be charged

Hello,i just went to the post office & they confirmed that it would cost £1.55 to post something, but i cant change thepostage on the ad to £1.55, the lowest i can get it is £2.72 which is twice as much.how do i change it to £1.55 ?it will be posted ...

DPD failed collection

Using simple delivery DPD sent an e-mail with a collection time. No collection was made. I tred to reply to DPD but my bitdefender claimed the web site was faulty. Ignoring bitdefender's protection I got through to DPD and sent an e-mail. I have had ...

How do I cancel a business postage policy from all my 780 listings please?

With the help of an eBay agent I set up a business postage policy, which I now need to get rid of from all my 780 listings. It seems to be allowing buyers to select which postage they would like to pay. They are selecting large letter rate for small ...

how do i stop buyers changing the postage i charge

How to put one postage price for any amount bought in variation listing

Hi There, I want to list some ribbon with different colours and have just the one postage cost for how many they buy. Can someone guide me how to do this please.. in simple terms please... New to all this and not computer savvy!Thanks!

The label won't print - it says invalid postcode in the "Ship To" address.

The post code for the buyer is correct but, when I try to print a label, I receive a message saying the postcode is invalid. I have checked it and it isn't. I can't get beyond that point. Any suggestions?

No postage size above medium available.

I need to post something around 80cm long and quite large in all the other dimensions too. Ive been able to select parcel force before when selling a monitor but as im now selling a large toy it doesn't have the option to go above medium in the force...

How to choose First Class Royal Mail to sell a postcard - not Simple Delivery

I'm sure I saw that eBay had decided to allow small items to be sent via Royal Mail 'letter' post rather than 'large letter' as Simple Delivery, meaning I can set postage at £1.70 for the sale of a postcard, not their price of £3.35? I can't find how...

Does anyone know how I can stop eBay from combining purchases when using simple delivery

When I list multiple items I quote a size/weight for the individual item that I am selling. If the same buyer purchases a lot of them, eBay combines the order which then exceeds the size/weight limit for the parcel. For example I sell two items each ...

Problem with postage policy defaulting to another

when I am creating a listing I select the policy I want to use from my list but before I get to the submit button the policy has defaulted to another from my list I have even tried revising but the same issue occursIts driving me mad!!Can anyone help...

postage

Trying to list an item, no option for oversized package

Unable to print postage label saying an error

Unable to post postage label. EBay message send to cancel order and let the buyer know. The buyer says they have never had an issue before. Please can you advise how this issue is resolved. What does the buyer need to do to their label and how can th...

combined postage

Hello - just wanted to clarify combined postage - after looking at the ebay help on this they seem to suggest it's still possible to combine postage as it was done prior to the simple delivery - is this the case? I'm so confused with all the changes ...

Can’t send parcel because Royal Mail didn’t pick up

Hi I’m hoping someone can help me. I booked a Royal Mail pick up for my parcel (I’m the seller) twice, twice they didn’t turn up. 3rd time I left the parcel outside to be picked up and they said no-one was in so cancelled the pick up and I don’t get ...

Not used prepaid label

I have sent an order out without using prepaid label. The buyer has received but I haven’t got my money

DHL agreement not in place?

Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have a...

Large parcels

I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...

Cant find a saved qr code

I saved a qr code to take to post an item I sold and now i cant find it and it says the label has been generated

I accidentally posted an item to a previous buyer

I posted an item to a previous buyer - I accidentally used the wrong QR code. I have messaged the person who has received it but not heard anything. I have been unable to contact e-bay. I have refunded the buyer but he still wants the item but I now ...

Resolved! Combined Postage.

I am combining postage for 7 items that have been bought and want to know if the difference in the postage gets paid directly to the buyer or do I need to send it seperately?

Delivery in person

I want to deliver a sold item locally. eBay's help bot is predictably useless on the subject. How do I make the delivery in such a way that I get paid by eBay? Thanks

Two seperate orders shipped together, how to mark both as dispatched

I recieved two orders from the same customer within minutes of each other, as the selected postage for one was 2kg, i was able to ship both items together, but im unsure how to mark the other order as dispatched, as only the one delivery QR code was ...

Parcel dimensions on pre-paid label incorrect

I am trying to post an item but the pre-paid label is for an Evri medium parcel with a maximum size of 61 x 46 x 46cm but the item is actually 86 x 20 x 20cm. I cannot change the parcel size an option, is it the sum of overall dimensions that is impo...

Custom Postage - I am not getting the option!!!

How to select Custom Postage for DVDs? I am using the following category: Collectables / Transportation Collectables / Railwayana / DVDs & Videos This is perfect for what I want to sell but, I am not offered the option despite showing cost at £10

Postage with stamps

I wish to sell items and use stamps as postage but can’t see an option to do this only lets you print using labels

Postage

I have used the prepay label paid by the buyer in the event of the buyer not paying the right amount of postage what happens?

New bug - Bulk postage page no longer automatically selecting correct postage service

I offer different postage options, from 2nd class up to special delivery, across a range of postage policies. Standard items go as 2nd Class, with upgrades to 1st Class, Special Delivery and International Tracked. Items over £20 have their own postag...

New qr code

My printer packed in and qr code has packed in tried to contact buyer for address but will not reply

Blank Royal Mail labels are being generated when trying to print from eBay.

Blank Royal Mail labels are being generated when trying to print from eBay. Never had an issue before. Is anyone else experiencing a problem today?

Postage, I want to get rid of the simple postage for items that I want to send special delivery

How do I get rid of simple delivery or overide it to put in special delivery via 1pm next day, can't seem to do it or find any details to do it. Please can you help Thank you, pulling hair out at present, had to pay for label, but also took it to pos...

No confirmation when booking a Royal Mail collection

I'm not getting any email or other confirmation when book a Royal Mail collection through simple delivery. How do I know this is has been booked OK?

Resolved! Evri parcel size limits quoted by eBay not honoured by courier

I sold an item that exceeded the Royal Mail medium parcel limits by a few centimetres and selected Evri as the carrier because the Simple Delivery description for Evri says:For an Evri parcel shop drop-off – up to 15kg, no side exceeding 120 cm in le...

Posting DVD's outside imple Delivery

How do you access the exemption to reduce postage costs for DVD's by NOT using Simple Delivery

Click and collect addresses for buyers

Do click and collect addresses get updated? Last week as a buyer, I used one which, this week is not available, even when I search for it via the postcode. The address has vanished. Can sellers remove certain click and collect addresses? Thanks.

Does EBay use EVRI for their postal delivery service?

Hello, with Global Shipping, does Ebay use EVRI as their courier? I want to avoid having EVRI as the delivery service

Ebay charges wrong postage

Ebay got postage charges single time and deduct double from what I earned. Why Ebay cut postage charged me and buyer also?

Wrong postage being charged by simple delivery

Most of my items fit in an ordinary envelope and I listed them with free postage by Royal Mail.I now find that my selected postage options have been changed so that I will be charged by simple delivery at large letter or small parcel prices which are...

How do i mark an item as dispatched

Buyer bought an item with a listed postage fee of £1.55. When I went to get eBay’s online label it said that I would need to pay over £3 for postage. Obviously I’m not going to be out of pocket for this so I took the item down to the post office and ...

Resolved! buyer paid for collection only items and wants them posted

I advertised 30 Fire Logs for sale with Collection Only due to the weight and cost. An EBayer has paid and is asking for them to be posted. My advert clearly says Collection Only several times. What can I do to sort this out?In Advert COLLECTION ONLY...

Tracking with Simple Delivery

I have a buyer who has bought 3 items - 2 paid together other, and other paid separatly and combine postage. I contacted eBay to ask about this was told to contact and they would be able to change tracking - messaged today and they now can’t do this ...

Auctiva & simple delivery

Hi, I list my items through Auctiva but I would like simple delivery as my postage option. Currently I select my own postage option and pay but I would like to use Simple delivery as I feel I would have better protection. Can anyone advise if this is...

Blocked Countries are still bidding??

Hi, tonight i have had 2 items sold and 1 being bid on from Poland. This country is on my blocked list, so how come the buyers are still getting through? Kins regards Marvo71

Parcel too big

I went to the post office to send a parcel to my buyer but they said it was too big … will it be me who selected the wrong postage option , how does I find out ? Its now going to cost me to post with a carrier .. I’m sort of new to eBay so not sure h...

combined postage buyer has already paid for 2 items separately

combined postage buyer has already paid for 2 separate items , but i have 2 postage labels how do i sort this as he is asking me for a refund and this will incur me loosing out of £2.27 simple delivery ,can someone help

Simple Delivery over-riding original postage arrangements

Hi, I have sold an item originally listed before the implementation of Simple Delivery.Simple Delivery has overwritten my original postage charge and method with the Royal Mail Medium Parcel service, which will not accept an item of this size. There ...

Sending from EU to USA

I have sold an item to buyer in USA, now when i go to post office in Estonia they said i got to pay USA import tax in order to ship the item.Under some new rules Its not a buyer pay's taxes when getting package its sender pays the US taxes before sen...

Item I sent with Parcelforce/Royal Mail arrived damaged

I had to ship a fairly heavy item (12kg) so I chose to use Parcelforce Express 24 outwith the Simple Delivery system. I chose collection which was made by the regular postie's van rather than Parcelforce as it used to be done. The item was supposed t...

Using my own stamps to send an item

Up until now people selling low value small items which could fit into a 2nd class envelope were excepted from using simple delivery - has this changed and is someone now expected to pay over £2.00 to deliver something that can be sent for a 2nd clas...

sending jeans to israel without global shipping

sending jeans to israel

Combined postage

Hi, can anyone advise ? I'm a private seller. I want to now offer combined postage for buyers if they buy more than one item. I have looked into it and I have managed to set up a flat rate discount which amends postage costs for the buyer.But I need ...

postage

why can Ebay not allow me or buyers to use letter post to send ? Why do Ebay penalise buyers and sellers by using expensive large letter at inflated costs? if an item is worth less than £20 why do we need to use £75 cover?

Simple ( Or not So Simple) Delivery

It appears that eBay no longer want private sellers to use them. I have a number of items -due to clearing a relatives house - that are over all the Simple Delivery options.Despite much enquiry and wasted time I am not able to find a solution. How th...

Change shipping to international during auction?

Is there a way to change shipping to international during the auction so international buyers can bid?

Invoice

Hi I listed an item as collection only. The buyer wants me to post. How do I send an invoice to include postage. Thank you

collected already but status dispatched

Hi I met the buyer yesterday, he paid for delivery but collected items where we met. Order is stuck on dispatched and not sure how to amend Have asked him to see if he can complete order but he is not answering Thanks

POSTING LARGER ITEMS

wHY DOESN'T 'SIMPLE DELIVERY' ALLOW ME TO CHOOSE A RATE FOR LARGE ITEMS. TRYING TO LIST AN ITEM WHICH EXCEEDS THE MEDIUM PARCEL DIMENSIONS. SO VERY FRUSTRATING!!

Package tracking not moving for almost one month

Hi everyone,I bought something from the US, I am based in the EU. Paid on 8th of December, last tracking update was on the 19th of December saying it was on its way to the ePost Global Processing Center. No movement since then. I understand it was pr...

Resolved! Buyer requested later delivery

My buyer has requested later delivery as they are on holiday, but it looks like I’m late on delivery and eBay may cancel the item

Postage

Hi i had to generate a label but have posted it with another courier. How can i get rid of thr generated label i have not used and input the tracking info for the package? Thanks in advance john

Resolved! Postage

Hi I refunded a customer in full. I offer free postage and hadn’t purchased a postage label as I gave the refund before I sent the item . I have now been charged for the postal label that I didn’t purchase

post labels

why are my postage labels so high was 87 pence im now been charged £2.70 for a £5 item which will be a large letter 2nd class

Getting arrange collection notices cancelled when an item as been hand delivered by the sellera

What is the best way to get the "arrange collection" notifications cancelled if, as the seller, you have hand delivered the item to a local purchaser?

Marking a package as delivered

I sent a package by Royal Mail Tracked. Having marked it as dispatched, I could not find a way of adding the tracking details. The buyer has received the items and left feedback but eBay still shows Awaiting delivery?How can I change the status to de...

simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled

simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...

postage

i get charged for postage even the buyer already paid for the postage ,,that's strange

International shipping options on label creation page

Im trying to ship something to Europe, and have charged the appropriate amount for tracked. Ive always been given the options for standard or tracked Royal Mail shipping in the drop down list. But since yesterday, Im only getting the option to select...

Resolved! Cancel postage

Wint let me cancel but No technical issues reported

Posted order wrongly

I’ve some how managed to post a order using a old qr code to a previous customer who has already received there order , is there anyway I can sort this out or any advice on how to deal with it would be greatly appreciated

Downloading a packaging label downloads with the invoice attached

Hello, When downloading packaging label to print on my label printer it downloads as a A4 pdf with the label on 1 half and the invoice on the other half of the page. 2 files on 1 page. 2 files are being appended into 1 pdf, instead it should be seper...

Filtering Out Items from searches with postal charges disproportionate to item price

As a vinyl record collector there seems to be an increasing number of items on E Bay UK from USA. Where,for example, you could have Item £10 (VAT of 20% may apply) and then postage of £25. Is there a way you can filter out postage in excess of specif...

Expired Labels

Hi, Sold some stuff last week, but then the heavy snow has completed shut down the local Royal Mail - no collections, local post office is not accepting anything, just nothing is working. Of course that means I have labels expiring in a couple of day...

Hi does anyone know how to put an extension on posting items im snowed in here for the last 4 days

Hi does anyone know how to put an extension on posting out items as we have been snowed in for 4 days and snow is just getting worse and help would be most grateful thanks in advance

Postage Costs

Am I correct in my assumption that I can no longer select Royal Mail as a preferred carrier for low value items? I list several magazines at £1 with a postage cost of £1.15 to cover postage & packing. I have listed a magazine earlier today & the only...

Postage box dimension size

I want to send a large parcel - 81cm x 62cm x 42cm. What are the options for door to door collection and delivery?

Items requiring postage by age verified service

Several times now, I have sold a bladed item on Ebay and the buyer has failed to purchase an age verified service, despite the fact that I have selected that postage service in my listing. I am dealing with one ATM and all I seem to be able to do is ...

Resolved! Simple Delivery supplied label for too small package

Good Day All.Just wondering whether I have a leg to stand on.Small plastic item, 3cm long and just too big to fit the 2.5 cm large letter limit, which ebay assessed it to be within. I sent it in a small box, well within the small packet category.5 we...

What happened to all the postage options???

I havent used ebay in nearly a year after all those threats about HMRC (which annoyed me as everything was sold at loss). Its been a massive pain as I couldnt continue my clear-out as planned. I come back and seems the site is all AI now, no human su...

parcel reported by Evri to be damaged beyond repair and not delivered

parcel reported by Evri to be damaged beyond repair and not delivered. so i issued a refund to the buyer as i didnt know they could open a case and say item damaged etc. will i still be able to get my money back. it happened to two of my items and th...

Incorrect package length for courier

I've just sold an item and was going to print off the label, but noticed that the package that I want to send is longer than the stated measurements 61 x 46 x 46cm (my package is 180cm x 15 x 15 cm). When originally listing the item eBay 'calculated'...

Package lost in transit

I recently bought an item from eBay uk. Seller shipped using EVRI and it was supposed to be delivered the next day. Since 29th-Dec-25 that it entered the EVRI's network, my parcel has been stuck. Up till 6th Jan-26, nothing. I contacted EVRI and was ...

Bad feedback because courier lost the parcel !

Got bad feedback because the courier lost the parcel. was posted either the same day or day after payment. ebay will not remove the feedback, say they cannot confirm when the item was posted but they can see as the date tracking was picked up will sh...

Postage size & weight.

I have a parcel 53cm x 50cm x 44cm and weighs 18kg and its collection only.eBay offer Medium parcel 61cm x 46cm x 46cm up to 20kg for £7.21 it isn't to far away in size and under weight.How do I contact eBay to see if they will accept.On Evri website...

Postage

I didn't get postage label for the item that I sold..

How to select Click & Collect on offers

Hello, I’m going around in circles with the automated chat and cannot get connected to an agent. Can anyone help, please? I want to make an offer on an item and use Click & Collect but it states that if the offer is accepted it’s processed automatica...

Sending long items - over 120cm - within the UK

I am trying to figure out how to send long items - fishing rods - within the UK. None of the eBay defined couriers seem to offer a service from parcels longer than 120cm. My parcels would be 190cm, long tubes, weighing about 2kg.Any suggestions?

Buyer and seller paid for postage

I have recently sold something on eBay where buyer paid for postage (around £13). When creating the label, it has prompted me to log into PayPal and pay for the label (charged the same as what buyer has paid for postage). I’m not sure why? I have sen...

Delaying postage

Hello the buyer has requested i delay postage by 5 days as they are away. Im happy to do that but will it affect my rating as a seller as ebay asked me to post in the next two working days

Posting to northen Ireland

Hi all, ive just sold an item to someone in northern Ireland, it's going with royal mail, do I need a customs label .

Please help. You are only hope.

Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...

Can't post to Northern Ireland

Hi,I listed an item for sale and selected the Ebay recommended option of Yodel tracked delivery. A buyer in Northern Ireland now wants to buy the item but is being advised it's not possible to post to NI. I've checked on Google and Yodel do deliver t...

Need a get a call back from an agent

Need to get call back from an agent

Delivery of packages that exceed couriers maximum dimensions

I sold a pair of cross-country skis & specified free collection. It turns out the buyer is in Scotland so they need to be sent but, being skis, exceed the maximum dimensions for postage or couriers! What do I do?

Pre paid

How do I recover an expired pre paid postage label which has expired

Buyer received the item I sold but still shows awaiting delivery on eBay

Buyer received the item two days ago but still shows awaiting delivery on eBay and so I cannot get my money. Buyer asked me to deliver via Evri even though I had a prepaid label from Royal Mail. I paid more postage using Evri but I wanted to help. No...

Delivery address

Hi All i have purchased an order money has gone to the seller, but they can not print off my delivery address and said i had to conntact ebay which i cannot seem to do. can someone advise me on what to do

Dhl collection

Hello! Any advice on how to change a dhl collection date, I've tried calling them but just get automated responses.

Simple delivery

I have sold 3 items to the same seller, how do I only charge them 1 set of postage

Postage to Northern Ireland

Can I post a small package to Northern Ireland? The address has a postcode. The buyer says my listing says I do not post to NI but I have done before. Can I send via eBay’s simple delivery via Evri?

data entry clear books making tax digital individual transactions or weekly summary?

looking at using clear books for MTD but if I connect it to my bank then it imports the ebay payouts (which have already had the fees/ postage labels deducted) . At the moment I do monthly print outs from ebay and record my gross sales then deduct fe...

Simple Delivery really doesn't live up to it's name

So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...

posting items

how do i choose what postage i want ebay is just doing it for me automatically i don't even get to see how much im paying

policy violation

eBay item number:157534170528 which is a Video-2-pc DIY Video Capture Kit. for Windows 11, 10 8.1 8 and 7 which had a buyer but i mistakenly put in a wrong postal option and asked buyer to cancel to correct it. next thing i was issued with a policy v...

Resolved! UK Shipping specified but International buyer purchased

Hi there, I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They enquired if I would change to international and before I could answer they have purchased and specified a ...

Resolved! Glendale Illinois: Item stuck?

I placed an order for a parcel to come from the US to Europe.The parcel tracking say this has been delivered at Glendale, which I believe is the international hub. Has anyone else had an item stuck there? And how long on average does it take for the ...

Buyer has requested I delay sending an item by a month

I have sold an item via Simple delivery and just received a request from the buyer to delay posting for a month as they will be out of the country. I have tried to contact Ebay for advice as I would imagine I would be breaching the terms of the simpl...

Item couldn’t be delivered so need to resend. What are my next steps?

I posted an item via yodel store last week the item couldn’t be delivered. There seemed to be some confusion with the seller changing it from an InPost locker (it’s too big to fit) to another address. Anyway it couldn’t be delivered and was sent back...

Item collected not posted

A buyer purchased two items, one was collection only the second they opted for postage. However both items were collected and now my account still says I need to post the item. How can I get this flagged item to say it’s been completed. I have receiv...

SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES

HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...

Posting large items

I would like to sell a large item but with simply delivery it only goes up to medium When will this change ?

Postage

A buyer has bought an item I was selling and when I went to go retrieve the postage label it says ‘No service is available’. Pack link is no help either? The buyer has paid for postage and the item and that’s all fine but I can’t actually get the pos...

postage

I want to sell an item and I chose option buyer pays the postage. After that I have done preview and there is free postage, I don't know why and I can't change it. I don't offer free postage I want buyer to pay for it. What should I do?.thanks for he...

Didn't send item using Evri as requested because I didn't want it to go missing.

Hi all - I didn't want to use Evri as the buyer requested as I knew it would go missing, so I used Royal Mail and now I can't show as Sent. Any help is appreciated as I can't get my money.

Hi can I ask something about refunding labels as a seller after it has been bought for more 30 days?

I’m selling a preorder item and I have sold about 70 of these items 26 of them were sold more than a month ago therefore I just found out that the label couldn’t be generated at all and I as a seller who spent 90 pounds on these labels has been sugge...

Buyer did not collect from Argos in time and the item was returned

Firstly, Happy new year everyone! Another first for me, I have an item that been returned as the buyer did not collect from their chosen Argos collection point in time. (No message from them and is a brand new account) How do I stand in regards to re...

Resolved! Payment

Ive sent off an item via special delivery i did not use the pre paid postage actually cost me more and got delivered in less than 24 hours as it was a pricey item so wanted to make sure all ok. Now the item has been delivered but i cannot say sent an...

How to combine postage with inpost

Resolved! Courier cancelled prepaid label

Hi, my buyer has bought a prepaid label but the courier has cancelled it and I don't know what to do. Do I buy my own label?

Received an eBay package that isn’t for me

Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...

Resolved! evri

Hi everyone, I’m hoping someone here can give me some guidance. My eBay Simple Delivery package has been stuck with Evri for more than a month, and I have no idea what else I can do. The tracking hasn’t updated in weeks, and Evri hasn’t replied to an...

Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..

I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...

Postage Label

I have sold an item whereby postage was to be paid by purchaser. However, when parcelling the package, I have had to print and pay for a Royal Mail 48 Tracked at £2.75.Why should I have to pay?

Posting by Special Delivery

Can anyone tell me please how to select Royal Mail Special Delivery as an option for sending sold items? I use Simple Delivery usually but would like to use Special Delivery for some items and can't work out how to do it! I have tried to request help...

Postage

On simple delivery can you still sent Royal Mail Next Day Special Delivery or would it just be tracked and signed

Postage

The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted