Member To Member Support

buyer requested to cancel an order after i printed shipping label but i have not handed to courier

hiya as title says buyer has requested to cancel an order after i paid and printed shipping label but i have not handed to courier. i have tried to cancel but it says i cannot do this as the order has shipped. i also cancelled the postage label and n...

Item not ordered

I have recived a package BBQ cover which I havent ordered. What do i do with it. Dont recognise the seller and no return address

How would think rattan garden furniture should last !

I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...

When is a discount not a discount?

I applied a randomly appearing voucher code that removed £5 from a purchase. It said it had been applied.I was in a hurry and paid having no reason to check the amount as I had never had a problem in 21 years of buying.But the voucher was not applied...

Ebay

What is uk customer support number

Resolved! ebay agent based in ireland gave garbage advice so told them to do 1 then payments blocked

ive had numerous garbage advice from agents based in ireland so now ignore there suggestions or any advice as it always turns out false or a financial loss now called last week regarding a case was told i dont have a choice in the matter and are liab...

Ebay is not communicating the exact matter

all was going well I started my new EBAY UK based account, I successfully listed items and on the third day i got 6 orders and after that ebay asked for a verfication to prove identity and I provided his licence no and after that there was no reply a...

I've got a message that one of my listings is in violation of policies but ebay didn't say which ite

I get to see all the rules but not the item listing that needs changing. Most confused

Resolved! Item not showing after advertising

I have created an email 3 day listing advert yesterday to sell my watch (item 267666599689) This is an Oris Williams Chronograph watch and even though the advert is live if you search to find the watch on eBay it isn't listed, which is resulting in n...

contact number

hi is there a contact number please xx

Bidding

I have made an offer for an item twice. I have had no response from the seller

contacting ebay for help

been a member for 20 years never known the site so hard to use ,customer support impossible to contact ? anyone any ideas as support not available ?

Resolved! Suspected counterfeit item

I recently bought an item from Ebay (an electrical tool-so needs to be genuine for safety), which was listed as being shipped from the UK. I then received a tracking message stating that the item was being shipped from China, so alarm bells have star...

Listing Violation

My Listing is suppressed i submit the relevant Documents but eBay did not activate my listing

Resolved! How can I appeal against Ebay's decision not to remove a Buyer's falsified NEGATIVE FEEDBACK?

Hi all,Can someone please advise if I can take any further action to remove falsified NEGATIVE FEEDBACK left by a buyer? The buyer will not remove it, and neither will ebay. I sold a perfume on 1/5/26, which was delivered on time.Buyer unfairly left ...

Cancellation

I accidentally ordered an item so that I have tried to contact the seller but I have not received any response I will kindly requests you to help me with the cancellation please thank you best regards

Knives & Bladed items policy

Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!

ishuben-60

I have not received my order. I have requested a refund they are ghosting.

Faulty Italian charm

Hi wanted some advice I bought an Italian charm off a seller of a Welsh dragon after wearing the charm on the bracelet twice the head came off the dragon. I contacted the seller within the 30 days twice and had no response, I then asked if I could re...

Cannot list - error message all day

Is anyone getting this error message today? I cant list at all, I have loads to upload. I’ve cleared my cache, re-downloaded the app, updated the app, tried online on google & edge. I need to list urgently as I’m losing money, thanks

Tax invoices

There is a new system on eBay to print the tax invoice but the total amount is wrong.Nowhere on the invoices is the total i paid showing. The Net Amount is incorrect and so is the Total amount.An invoice for the client doesn't need to show the buyer ...

Resolved! I need help

I already reported that I didn't receive the item, there's no proof of delivery, I notified the seller but it seems he doesn't want to resolve it or was expecting this and asked me to contact eBay, so I'm here and would like to know what will be done...

Order no 02-14614-67599

Why can't I see my order in purchases

customer service phone number

i need to talk to human from customer service-robot can not help me..how to contact them please?

Completing a listing for sale

A listing appears to be going through but after a few seconds it reverts to list this item.or save for later

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

Top rated seller polices

Hi there,I was wondering if anyone could help with this?Get recognised as an eBay Top-rated SellerAs a Top Rated Seller, you get a badge on your listings when you offer delivery services that support tracking on items that cost more than £20, a free ...

Parasol. Bought last June. Put away September. April 2026opened.

Bought a parasol from out-sunny.June 2025, put it away September2025.opened it back up April 2026. one of the arm snapped at the joining area between arms. It ‘s been more than3 months, they said they can’t do anything about it.I told them I have my ...

Buyer scammed seller and ebay helped the buyer

Guys check out this scam method of clever buyers! I am international seller based in Germany and a buyer from UK purchased on 14th April a listing of GBP519.00. Next day after the order was shipped (15th April). The shipping starts in China and goes ...

I refunded 100 to a buyer and then eBay also give her a refund

I refunded 100 to a buyer and then eBay also give her a refund so I sold item for 100 and now I lost £185 how

FED EX FINE

I have received a fine from fed ex for an item i returned. The label was generated by the seller. They are not responding. it also seems impossible to speak to a human about this at ebay?

subscription

I've cancelled my subscription, but eBay is still trying to charge me for the next month. How can I sort this out straight away?

Overdue oder

My order has not arrived for almost two weeks now and I contacted the seller no response. I contacted ebay to help they were told my the seller that it will arrive and the case was put on hold. My order was a phone, no answer, no updates from the Roy...

Help

Hello, I cant reach customer services, the chat has a permanant error and i dont have a phone number for anyone here in the uk, i need some help which hopefully you may be able to provide. I refused a cancellation request for an item as the buyer was...

Does ebay have customer service team or is it manned entirely by Useless ai bots?

My listings keep getting removed because they apparently “don’t follow out product safety policy”. I’ve read the policy in detail and my listing abides with all 2 of the points that they have for that specific product. There are also several other li...

Buyer doesn’t want the item they brought.

I have sold an item and after a week the buyer decided they didn’t want them anymore. They asked me to cancelbut EBay wanted to charge me fees so I said no and that she needed to sort it out. She has now told eBay that she hasn’t received the item an...

Resolved! Been scammed

I received an item which did not work as described. I contacted the client, they said return it and they would refund it. I did so and the next day they closed the return case. I never got a refund. So now I've no item and no refund, yet eBay says (t...

Invoice doesn't add up

I recently made this puchase (goods arrived today). The price is quite clearly displayed and waht I expected to pay (plus postage I suspect). The invoice appears to be nonsense to me - i.e. doesn't add up and consequently an invalid (probably illegal...

Refund refused.

I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...

Sofa warranty

Hi all, I purchased a brand new sofa in here last August. The seller said it had a one year warranty on the reclining elelctivsl component. The seller is not responding to my messages or emails, as the chair needs to be repaired as the material isn't...

Resolved! Item not as described short-term right to reject Consumer Rights Act refund

A watch arrived 14 Jan. I reported a fault with the watch on 2 Feb; the seller sent a replacement watch after I returned the original. The replacement watch developed an identical fault by 30 April.I live in England and want to reject the goods and r...

Resolved! Faulty Item over 90 Days

Anyone know how to get through to eBay customer services? The seller isn’t taking messages, the AI is going around in circles and I have a £300 wine cooler that’s lasted 10 months. I’ve spent hours going around in circles.

Battery issue

I purchased a battery last year, as it had a good reputation. This has been used last year while camping with a solar system perfectly fine. I have gone to check it out having put it in the garage over the winter and it no longer working. I have trie...

'Make offer' directs me to 'this page cannot be displayed'

I am attempting to make an offer with a seller that we have agreed a price on an item. Every time I attempt to put an offer in, ebay sends me an error message saying that it refused to connect. I have tried to make the offer on both firefox and chrom...

Stuck in Endless Verification Loops Since 2 April - Need Help

I’m hoping someone from eBay or the community may be able to advise because I seem to be stuck in an endless verification loop with no resolution.My account was restricted on 2 April 2026. I immediately uploaded the requested colour copy of my passpo...

email verification requireed

Trying to send a message to a buyer and it keeps asking me for a verified e-mail. But the e-mail in the personal settings on the account info section clearly shows that the email IS verified??Any thoughts?

Can you sell a Metal cosplay sword on eBay?

We are looking to sell a replica / cosplay metal sword and eBay have come back and said it’s a prohibited item (knives / blades) . It’s the vampire day blade, but is not a real sword…more for display or cosplayers?

I posted items

Buyer accidentally selected collection. I posted the items but can’t mark as despatched because it still says collection

Refund for faulty goods

Trousers where zips have broken

URL to my eBay account

I live in the US, and when I sign in to my eBay account, the URL is ebay.co.uk. Is this normal?

Contacting a human agent

Does anyone know how to chat with a human agent on eBay. I’m just in an AI loop. Thanks

eBay purchase history older than 7 years

Hi, Does anyone now how you can request purchase history older than 7 years? I would like to access the descriptions of some old items that I had purchased years ago. Thanks

Making Offers not working

I have seen that a number of Ebayers have been unable to make offers. Is this an issue across Ebay in general? Maybe Ebay could make a statement about this!! I'm fed up with this situation.

Motorbike sale

i put a motorbike up for sale £1800. Ebay notified me it was sold. I presume for the asking price. The listing disappeared off the site. I was asked if I wanted to cancel the order. I pressed "yes" thinking this meant I was happy to proceed with the ...

Restriction on account

Restricted for a month now no one is getting back to me even though they say upto 72 hours all stuff they requested sent to them and can’t take my money out but they are still allowing me to sell which surely can’t be right it’s my moneyanyone else h...

Sell items

Hi, is 1 time i sell something bayer received ithem. He open chase now i cant receive my money or ithem what i need to do costumer service said he contact me till … date but not

Ebike

Hi.i bought a bike in november ,had 250 km with it,broke down,has 1 yr waranty,but seller won't help.what should i do?

eBay has removed a listing

I listed a dulwich jewelry box on my page for sale and eBay have taken it down saying that I am trying to sell it outside of eBay or I have an email or phone number on the listing. I am not trying to sell outside of eBay, no where on the listing does...

How can I request a call from customer service please?

How can I request a call from customer services please?

Resolved! Seller hasn't seen my order, cancellation has gone past 3 business days.

Hello, I bought a preowned laptop (about £400) last week, with ebay saying it would ship within a few days which is what I needed. After 5 days, the seller had shown no sign of acknowledging the order or sending it out to me, so I made a cancellation...

Buyer paid and then requests cancellation after despatched

Hi A buyer has paid for an item. I ran the despatch label and the buyer contacted me to cancel the order as they had entered the wrong delivery address. How do I cancel this despatch please

How does this not constitute a breach of the User Agreement?

Seller listed an item with a few choices, prices starting low for sample-sized options, rising to realistic prices for a viable quantity. However, they also included a "not for sale" entry at 99p. This is, in my mind, straight forward search manipula...

not recieved item and no refund

I recently purchased a dress, the item wasn't posted, so I opened a request to receive the dress, then another week passed so I cancelled the request thinking I could rerequest a refund, but no after a lot of research it won't let me rerequest and no...

Doorbell

I purchased a wireless WiFi video door bell in July 25. I have had so much trouble with the product. I have to keep setting it up at least 3 times a week. I even contacted the customer service but with no help. I have now contacted the seller but the...

Unable to list an item to sell

I have not sold an item for a while, I have tried to list an item but it won't let me saying "it appears that you haven't provided the required information to confirm your identity or financial data. ....etc. I can't find what I now need to do

The seller's lack of credibility

I mistakenly placed two orders, and then immediately cancelled one of them. Now I'm receiving a message saying I can't cancel the order. I don't know w hy. This seller is dishonest. Please investigate.

Buyer charged twice for shipping

Hi. I'm new to buying on ebay and was confused as to why I am being charged twice for shipping for this one specific item.The listing clearly shows the item price (177 USD after seller's offer) and tge shipping cost (roughly 37 USD). Thus I expected ...

Still no refund

I had an item delivered wrongly so requested a refund. The postage label the the seller sent me was invalid so I opened a case with eBay. The seller took so long to send a correct label despite me sending many requests that eBay closed the case even ...

Diabolical service from ebay

I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...

suspect fraud

I bought two light units from eBay light shop .Very poor packing caused one to be broken in to four pieces . Opened a return ,but supplier suggested a replacement well packed . I accepted . Supplier asked to close return as item in post with tracking...

Customer support

Hi, In 2025 I bought a Pokémon multi pack of cards - order number is 07-14079-12318. The I complained to the seller due to waiting way over the initial delivery period to which they replied with the option for a refund, I didn’t see the message which...

How do complain about ebay customer service representative?

Just had a phone call back from a Michael at ebay regarding a request to find out why a promo code wasn't available to use. He asked me if I'd checked the terms but I asked him to check as probably now expired. He basically said he didn't have time a...

Cant revise an item due to not having an EAN+

Hi all, I'm trying to revise a listing/adjust the quantity of an item I have for sale, however I cant revise an item due to not having an EAN + it also says the listing is currently in a 'restricted' state in a second error message. This is a listing...

Does anyone have a way to phone or email eBay please

Hi, I’m trying to pay for seller fees, but my debit card on my account is ineligible for seller fees, even though I’ve set it up to be my preferred seller fees account. I cant therefore pay my seller fees and I keep getting emailed about outstanding ...

Item's ad withdrawal after I purchased it. I want my money back!

Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...

Getting paid I can’t get through

Hi I am having difficulty getting paid. Can I request a call back please

Customer Services

I am trying to retrieve the details of a purchase I made between 2008 - 2018 and was wandering if anyone would know how I would get this.

Selling

Good Morning,i have an item listed that ends this morning. The item has bids so is due to sell. I am having building work on my home and cannot locate the item. l want to cancel the auction to prevent any disappointment to the buyer. ebay will only a...

Noen Pocket Jacquard Dress New with tags size 8 Uk 22-14535-79023

Dear eBay Support,I am contacting you regarding order Dear eBay Support,I am contacting you regarding order 22-14535-79023 . I shipped the package on April 27th to the exact address provided by the buyer.According to the tracking information H05QTA02...

Item lost by courier

Item not delivered Good evening,I sold an item and posted using eBay simple delivery but it appears the item has been lost by the courier.What do I do now I don't want to be out of pocket,regards Victor

accusing me of being a bot

I cant make offers due to it saying technical issues, and when i try to log out and back in its accuses me of being a bot

Buying and customer support

OK service from a high turnover bookseller but the book(s) not only had different covers (as advertised can be) but appeared much older and different editions which in this case had tiny typefaces and tatty covers. So, disappointing. Have bought ther...

Age Verification for Belt Sander

Hello, I want to buy a belt sander. All of a sudden ebay wants to verify my age that I am 18 or more regardless of my same ebay account being over 25 years old. It says need credit card, but I have debit cards. What should I do? I bought many things ...

REF ITEM PURCHASED Burgundy Long Fleece Dressing Gown

Good morning, You (ebay) E mailed me on 15 April 2026 with a tracking number, order no, and seller name. The dressing gown has arrived and was stating size M when originally ordered as shown in the photo but it has arrived as size L and is huge, far ...

Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close

Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn...

Making An Offer And Paying With Klarna

Is it possible to make an offer on an item and have Klarna as the payment option?I've made offers before, but it asks me which bank account to take the money from if the seller accepts, but I don't remember seeing an option for Klarna.Any help apprec...

Transfer of funds by eBay after a sale is completed

I have recently sold an item on eBay. The buyer paid the cost to eBay and has now collected the item from me. I have input the collection code to confirm the collection.Can you please inform me how and when the money paid will be paid into my bank ac...

import tax on returns

hi i recently bought a bag from japan to the uk i paid the import tax and received the item the bag arrived not as described and the seller is telling me that in order for me to return it i’d have to cover the import tax of it going back to japan. I ...

Reasons given for a cancelling an order

Hi, I bought a set of curtains and beanbag from a seller after messaging her to say the prive for postage looked low. She ammended and I bought the item. She then said she wasn't going to post the bean bag, only the outer shell and asked me to cancel...

Ebay silly rules to prove you are above 18!

I'm 43, I have had an ebay account for probably 20 years. I have bought and sold many item on this platform. I have a passport, a driving licence, ... Problem started when i tried to buy some razor blade and was ask to enter my credit card details (i...

seller refuses to cancel order

I bought an item from a seller and wasn't until i paid that I noticed it was collection only. It was a garden ornament. The location was in Cambridge and I am in Scotland so impossible for me to collect. I cancelled immediately and eBay put through t...

I bought watch seller says its been stolen

Hi I bought a watch on ebay at a good price I don't think seller was happy he now says its been stolen he's been payed and I have no watch and I don't believe its been stolen what can I do

Technical Issue Unable to accept Multi User Account Access invitation Accept option not visible

Hi everyone, I am seeking advice regarding a persistent issue with the Multi User Account Access feature on eBay UK.I am an e commerce consultant based in Pakistan assisting a UK based eBay seller. My client sent an invitation for me to manage their ...

Contact number

I need contact number for ebay & can't find anywhere on site

Only debit card so cant buy snips so what have others done.

Is there a way of getting round this discriminatory policy.It's ridiculous.I dont believe in credit cards.How do I contact ebay I just keep going round n round in a loop

Offering to buy or sell outside of eBay policy

I have listed some football programmes for sale but Ebay has suspended the listing because it claims that I was offering to buy or sell outside of eBay policy which I was not. I have checked the listing and I cannot see what I have done wrong and Eba...

This message is locking me out of ebay entirely, Pardon our interruption... As you were browsing eB

This message is locking me out of ebay entirely, Pardon our interruption...As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website...

How do you contact real person, the AI Is worse than useless

How do you contact a real person at ebay. The Ai bot is total waste of time.Item blocked for violation but no violation. appeal is an AI bot & refused appeal in secondsNo other way to appeal as the AI bot takes you for a hr of going in circles.To thi...

Resolved! eBay fault

eBay has decided I'm a bot and will not let me log out!

Account suspended for selling fake item

Hello ebay community. I've received an email from ebay AI "police" telling me that an item that I'd listed breaches the selling of fake items policy . The email does not explain what it is in the description, the item details or in the photos that su...

Ebay has pretty much stopped me sellingg

I have recently been in hospital for many weeks so i turned off my ebay until i was able to get home and recover,ebay has shut me down from over 3000 items to only being able to sell 1 item a minth with a £50 limit i cant reupload my items until i se...

Hi i paid for the item but does not show on my purchase page

Hi i paid for the item now but does not show on my purchase page

Postage mistake

Hi all I’ve just sold 2 figures to the same buyer and without realising I’ve sent both figurines in one box the buyer has reciieved both figurines and has left positive feedback for both but eBay is still asking to generate a label for the second fig...

Partial Refund

Long story short, I bought 4x quantity of an item off someone. They never shipped it and had to sit through the 2 week process of waiting for it to be sorted, to only get a partial refund (Value of 1x) and now I have to chase Ebay up again so I can g...

Mini Milan sports catalytic converter

I Bought this Mini R53 Malian Sports cat the item arrived but not a sports cat It is a Milan Mini cat delete canister/Resinater canister. I have tried to contact the seller he said no returns.. but i feal the product is misrepresentation of the discr...

Less Payouts than expected

Seller here,Made a sale and after all deductions I was expecting a certain amount as payment but ended up with a payout that is £8.45 short. Was supposed to receive £31.42 but received £22.97. Tried reaching out through the chat area but it’s a total...

Resolved! Items being sold on ebay with incorrect information on them

i keep trying to report something about and items that are being sold on ebay where the information is incorrect how do i do that ??

My max bid was more than it sold for

I was bidding on something, my max bid was £15.01 but it sold for £13.97 and said I was out bid and didn’t win it . Got screenshot of my max bid and what it actually went for which was less than. Can I do anything about it ?

why is ebay so hard to complain to or contact

i am trying to download a VAT receipt but for the life of me it is imposable so i tried asking ebay help which tells you to access your purchases view details and down load from there but you cant so i decided to call ebay once again you cant get any...

Proving I’m over 18

I have just tried to purchase a small lawnmower blade . Even though it’s a small barely semi sharp blade , that would be the last choice of weapon for anybody , I was asked roprove im over 18. Im 58 years old . Apparently because I pay with debit , E...

Item removed

I’m listing a screwdriver but it’s getting removed why

Banned fromBidding

Seller in USA was selling goldplated jewellery This was not clear at all from the advert on ebay . I made two bids then cancelled the bids when I found out . I cannot make anymore bids. I am now recorded as as bad bidder . How long will this penalty ...

Broken it

How do you get in touch with eBay about the product I sent arrived broken because of the delivery company

Ebay AI has hidden an auction for "Offering the item for sale outside of Ebay" incorrectly

So...I was listing a number of model kits on Ebay today. They were all from the same range offered by the same manufacturer so after raising the first draft I copied it, changed the title and any relevant details etc until I had about 18 different li...

Sold heavy item, buyer lives local, can I deliver it myself?

I've sold an item that's heavy/will be difficult to pack and risky to send via royal mail tracked. I can see that the buyer is asking for delivery local to me. It would be easier for me to stick it in the car and deliver it, but I can't see how to do...

Selling

The buyer says they didn’t receive a QR code or 6 figure number. The buyer has received the item so how to I complete the sale and receive my money?

all offers are being “auto declined” and I have lost seven firm offices and realised the item

seven days ago I first listed iPhone 15 pro Max. On the last day of that Listing I received numerous firm Office all of which I accepted however I then began getting informed by those people making the office that their offer had been turned down by ...

Ebay help

Does anyone have an email for eBay customer services? I am going round in circles talking to the live chat and getting nowhere!!

Still no refund

I was due a refund 7 working days ago and still nothing. I have also been scammed and they are doing nothing hos do I contact eBay directly?

Resolved! Scam buyer?

Hi, ling time eBay user but first time posting, I am selling a fairly high value item, and a prospective buyer asked for international posting to be added. I have sold lots if item in the UK, and unticked international posting to keep things simple f...

RE

My messages aint working by sending messages to the seller about there brand new item about ps5 or sega game game

Seller declined my winning bid

I was the highest and only bidder on an item. I sent the money and asked when I would be able to collect the item as it was local collection. The seller messaged me to say he was declining my winning bid as it was not high enough. Can he do this ? If...

Ebay account had £224 I can't access it

For some reason my ebay account has been suspended indefinitely I had £223 in the account How do i get the moneyI can't Log In via the Ebay AppThanks

Username

Has anyone else had dealings with ******. Faulty battery tried to contact them but link wouldn’t work, so I left negative feedback which they didn’t like and contacted me, which was the aim ultimately, they said a new battery would be sent if I follo...

Sold items payment didn’t pay the buyers

Hi i we sold the item Toyota Auris someone already bought but the person didn’t pay or no collection no communicate so please readvertand eBay need to permanently burn the person Bcz waste my time please quickly resolve this cases

Feedback

How can remove Negative feedback over 90 days the order cancelled and fully refunded

seller blacklist

I have been blacklisted but have no idea why. Another blqacklisting was by E-bay about an item I had bought on a managed payment through E-bay and Paypal but presumably no-one told E-bay. This has resulted in blackists which have stopped me being abl...

video clips on listings

A short video clip of an interactive doll speaking has been refused. Why would this be?

I have had a stroke, and posting my items to my customers will be late what do i need to do?

I have had a stroke, and posting my items to my customers will be delayed, what do I need to do?

remove a file dispute placed by mistake

i mistaken opened a dispute to my seller how do i remove it

Cancelation not an option despite a 3 week lead time.

I ordered the wrong sized item. Cancelation was not an option given. The site said the item would be delivered in 2 to 3 weeks and was processed. I started a return, but noticed you have 2 weeks to return the item. My item wouldnt be delivered by thi...

Return postage - buyer closed case

I sold an item on eBay clearly stating that the item alone was for sale and that no leads etc were included. On receipt the buyer insisted that the item should have come with the leads as the condition was like new, even though the listing stated it ...

remove one or more of your listings for not following our Knives and bladed items policy

I've just had an item a ladies shaver, removed by eBay as they say it is a knife or bladed item.It's a Voyor ladies shaver/epilator!

buying a knife

i want to buy a knife on ebay .co.uk it wont accept my credit card any ideas?

Selling to get £50 coupon

Ebay email offered £50 coupon if I sold an item, but there was no way to activate or accept the offer. I listed an item will I get the £50 coupon when it sells. Does anyone know, please?

Unable to add variations (colour/quantity) when creating listing

Hi everyone, I’m currently creating a listing for cable holder clips in the category:Computers/Tablets & Networking > Computer Cables & Connectors > Cable Ties & OrganisersHowever, I’m unable to see any option to add variations (such as colour or qua...

ebay says there is an issue without further information

How can I resolve an issue when ebay don't say what it is?

I've been scammed and Ebay won't help. What to do?

Hi all, I could really use some advice because I’m going in circles with eBay support.Back in January I bought an iPhone 17 Pro 256GB on eBay for £851.25 plus shipping. It arrived fine, activated fine, and worked normally for around 2 or 3 months.The...

phone call

how do i get ebay to call me

Not letting me get my payout

Hello there, ive recently sold an item and says I can get my funds on the 19th but its not letting me withdraw or saying I have any funds available. Has anyone else had this problem?

Resolved! reserve not met

when bidding on a reserve listing if I bid $100 and the auction goes of reserve not met at $50 and I am high bidder does the seller see that I was willing to pay $100 ?

I want to withdraw the report against the buyer.

The buyer never bought 18ga, 30 mm/50 stripes brad nails from me, and they returned them to me. THis my mystake.

Something is wrong. Please try again later label print issue

hi So tried booking a collection day/time with Royal mail . Usually I drop off but not long been out of hospital do kind of can't do this. Anyway tried generating the label for a purchase and it said the above - "Something is wrong. Please try again ...

Payout Times

Anyone noticed that payouts take much longer? At the start of the year my payout would appear in my bank account within 5 minutes and now it’s taking 3-5 working days. Anyone noticed a change at all?

partial refund

hi.i bought some glass items as a job lot.when i got the parcel 1 item was damaged.i sent the seller photos but she says she cannot give me a partial refund as she sent it with ebay simple delivery.how true is this,i would like to keep all of the int...

Have I been 'done'?

I ordered from e-Bay MARKETPLACE SELLER. I ordered two packs of MacuShield Eyes medicine capsules. I received one pack of Elastic Cord. I have twice tried to contact the Seller, bur have received no reply. e-Bay automated Customer Services don't wish...

Ebay deducted extra £53.31 from my account, where should i contact for refund the money

Ebay deducted extra £53.31 from my account, where should i contact for refund the money ?

Refund

Half a year ago i ordered a zara suede jacket from an ebay seller. The quality didn’t match the description, so I returned the item straight away. It arrived, but seller didn’t make a refund and stopped replying to my messages. What can I do

Resolved! Book or ebook that is the question !

HiI ordered the cookery book 'Persiana Easy' by Sabrina Ghayour on the 17/04/2026 and promptly received two emails, the first one was confirmation of my order which also stated that the delivery would be by DHL, which was what I was expecting but the...

Click and Collect item stuck at collection point

Hello all, I purchased an item using the click and collect service. The item has been delivered to my collection point, but the shop keeper will not give me the item because I have not been given a bar code for him to scan.The seller will not support...

successful selling

I have two items on auction witch go tomorrow I have very little views and cant find the items by searching as a buyer

Seller not responding to my request

The seller is now ghosting me and not responding to any of my messages. Where do I go from here the scooter is broken. I only got it in November and still I’ve had no response even though they said they would send out a return label

I sold an item and ebay said the fees would be released as soon as it was delivered. However now it

Having sold an item on ebay, i was then told the money for it would be released as soon as the parcel was delivered. However, now it has been delivered that has now changed to the funds will be released on the 20th. Is this how ebay usually treats se...

Seller not responding

bought a PC from an eBay seller, and the item has stopped working within the stated one-year guarantee period. After discovering the fault, I attempted to contact the seller multiple times through eBay messages, but unfortunately, I have not received...

listing not accepted.

Hi all, I am trying to list an item, however Ebay are saying "issue our end, please try again". I keep trying to relist but am unsuccessful. It is not a prohibited item nor does the description have any wording that might be banned.

Resolved! how to give away bits'n'bobs

How to give away a collection of several audio & computer cables and an Apple iPod nano (2006 vintage) etc for free? Maybe someone can use or sell -- better than simply chucking into landfill! I cannot package or post, butI can deliver to any London ...

Resolved! Item Damaged By Courier

Hi,I recently sold an item that was damaged by the courier. It was a large heavy and valuable item that was sent via DHL but outside the eBay postage system. I paid extra for insurance on the item.DHL openned the package on route and damaged it. I ha...

magent

I have had a message from ebay about a safety concerns of a magnet but i have not had a magnet of ebay

Formal Complaint

How do you send a formal complaint letter to ebay ? Anyone know ? I have tried multiple times to find this info using the new (and useless) AI Help & Contact pages. Thanks in advance for any help...

fake book Merrill osmond

Calling all Osmond fans there is a book on Ebay saying Black bear by Merrill osmonds.Its fake do not buy it you will be ripped off Its up to £141.18 now beware tried to tell Ebay but no where to do that.

Below Standard - The Ebay Death Spiral - Does Ebay give a monkeys about its customers?

Hello, Due to an unfortunate series of evants my account will now go into 'Below Standard' on the 20th of this month, and as a result it will make it almost impossible to carry on trading on Ebay. I have been on Ebay on this account for 8 years and t...

How do I make sure I am paid when QR code not available?

I would appreciate some advice, or even help please if that is possible. I have a buyer for an old sailing dinghy and trailer. The sailing dinghy was in need of significant repair so I was giving that away free with the trailer. The buyer collected t...

Refund from the seller due to serious risk of fire

Still trying to get a refund for the recalled item due to risk of fire

What to do next??!

Hi, looking for some advice! I purchased a foldable baby highchair back in February. A few days ago I received a safety recall notice to inform me to stop using this product immediately as there is a concern of a serious injury and to 'destroy' this ...

offers

- i have someone who emaied me with an offer which i accepted and changed the offer price on the item. but even though they have made the offer it has been rejected by the system 3 times before i can respond. i deleted the item this morning and repos...

My account is on hold

When i try to list the item. I got a message on top saying your account is on hold. How can i clear that

E book purchase made in error

How to get the seller to understand you ordered their E Book by error & to refund your money to purchase the REAL PAPER, PAGE TURNING BOOK? Simple mistake or is it just me?? I'm becoming so stressed now after days of back and forth. All the seller se...

think the seller is trying to scam ppl

hi all i got a console for around 150 and then had a message a few days later saying they could not find the item and said they could just send the controller with a 20 pound refund and said if i didn't want it for me to cancel the item witch i was n...

Editor's pick photo that I want to delete

Hi Can someone advise? I want to delete a photo that is an editor's pick that has been attached to an item (DVD) that I have bought. I have cleared it but it is still coming up as part of the payment confirmation. Any help would be gratefully appreci...

Customer service

How do you speak to someone at eBay refund never arrived and the ai is terrible

Charged twice

A charge of £21.59 from eBay to my card,twice,seller says eBay deals with it (simple seller). Bank says contact seller.I bought one item for £21.59 which I want,but how has this happened? And how can I resolve? Just seems so unusual.Thanks for any ad...

Trying to contact seller no reply

Hi allI am trying to contact a seller regarding an in car wireless phone charger that has stopped charging my phone.For 3 days I have left a message but no reply the seller still is active with other items. Also tried to contact Ebay but item isn't s...

Ebay charged me twice saying a payment to them was decline. My bank insists it was NOT!

HII listed a car on ebay and ebay made a charge of £14.99 . A few days later they charged me again the same amount saying that the first one was declined!! I have made a payment to them today for both amounts but I will be getting one back as having ...

Paypal want the link to a ebay purchase thats gone bad

Paypal want the link to my ebay purchase the seller never sent the next day after the purchase he left ebay. Ebay won't refund because I disputed direct with PayPal.Paypal rejected my claim as non fraudulent as I made the payment. Ebay say the transa...

Seller sold and item elsewhere and didn't take the listing down

Seller had a listing for an item which iv purchased but messaged to say they had already sold it else where and now hasn't started the refund process

Buyer has received a completely different order

I sold and sent a pair of jeans to buyer. Royal Mail tried to deliver 3 times, and I had prompted the buyer twice. I received payment on 13.4.26 and today (15.4.26) the buyer has messaged saying she’s received a pair of white trainers and wants to re...

Collection

How do I arrange collection if I am not allowed to give address details to buyer?

How to see my purchase history from over 7 years ago

I need to find a purchased item from over 7 years ago. Is there any way to see further back than ebay allows?

How do I block a Business Seller who breaks eBay Policy by having a space in its name?

How do I block a Business Seller who breaks eBay Policy by having a space in its Username? The space appears to make it impossible to add that Username to my Exclude List.

Account restricted for generated confusing ad

How can I get it unrestricted?

Unable to call customer support for help with something that isnt listed on the help pages.

I have tried phoning customer services a few times at different times of the day & each time the recorded messages saying its out of ebay opening times then the line goes dead.I have an issue with a seller that isnt simple & cant be solved without me...

EBay Collection

Buyer wins auction. Knows me from buying previously. Pops round house, pays and collects goods. But how do I mark item as paid etc?Did not originally offer collection on advert.

Bank verification... still waiting

I am absolutely sick and tired of ebay. 1p has gone in and out and I'm still told to wait and can't withdraw MY MONEY!Is there a formal complaints procedure that I can start? Is there anything we can actually do to stop ebay withholding our money for...

Chat with an assistant

How in blazes do u chat with an assistant on here does anyone know, I'm following the instructions for a closed case to appeal it and it won’t let me….

Refund given to buyer but have not received the item back

I gave a refund to a buyer who said the item I had sold was defective. I asked them to return the item so I could check it. Ebay facilitated the refund and I sent a return label. Since then I have not heard anything and the item has not been returned...

Faulty brake caliper after 4 months UK

I bought a brake caliper in January from perfectautoaccessory and unfortunately didn't realise that the handbrake part was faulty and didn't work at all until it went for an mot which failed because of the caliper. I have contacted the seller and exp...

Misleading information

Hi I bought a Gucci ring for my son in November 2025 for his 21st birthday at the end of January. It was too small so as he is away at University he brought it home at Easter to take to a local jeweller. The ring was listed as the metal being silver....

Ordered a pre order and now the seller is ignoring me

Hi, I Ordered a pre order in mid February and it was supposed to be dispatched at the end of march yet nothing has gone out for delivery. Now the seller is ignoring me and not responding. Any advice on what to do next as the 30 day money back has exp...

Digital downloads

Hi, I am wanting to start selling digital download junk journal kits. I have the license to sell but worried that ebay might just close my account without asking for proof I am allowed to sell them?

Returning an item

I need to return an item as arrived too late but the return address doesn’t make sense, it’s mostly numbers.any idea how to talk to someone at eBay to help?

I can't delete the last 6 oldest items off the purchase 6

I can't delete the last 6 oldest items off the purchase list

Returned item, seller says damaged

Hi, I returned two radiators, never opened. The seller said they couldn’t find them for the first week, then when I showed proof of return finally located them. Then sent pictures saying one was damaged, (see image) scratched along the bottom. The se...

been trying to get faulty goods partion refund for FOUR MONTHS

seller sold me an electric awning 25th october, on arrival it appeared fine, i was unable to get the vehicle in for fitting immediately and fitted it in december. once opened fully the fabric had several holes in it. it was outwith return period so i...

Why there is a difference on listed price and price that I need to pay (free delivery, local seller)

Hello I'm trying to buy an item number 167465396108 its listed for £82.38 with free postage, when I want to finalise the transaction its asking me to pay £98.86 why is the difference? pictures attached. ( there is no apparent reason for price increas...

Contacting sellers who have opted out of messages

I’ve found something I’m really interested in buying but need more info from the seller. However the seller has chosen not to receive messages. It is listed as ‘collection only’ so I would definitely need to contact to arrange to collect! Has anyone ...

No responce from seller after I have paid for the item that needs to be collected

Hi, any idea what I can do now please? I paid the seller their asking price for a bath that needs to be collected but had no responce to any of my messages and it's been 2 weeks now! I asked Ebay for a refund but that was refused? I have tried their ...

Auction

Hiya. I've made an offer of £20 at an auction, for a product which was £31. This offer haven't been rejected. I've waited for the auction to end but the seller doesn't want to give me the product. He asked in private for £5 extra. Nobody offered more...

age verifying but i have been with ebay 19 years

i have been with ebay 19 years so you know were i am coming from.i was looking to buy a cordless heage trimer on buy it know but was refussed because off age verifying.i have a debet card but no c/c and still have paypal but still cant veriee , its l...

Postage has changed somehow from Simple Delivery?

My postage has changed somehow today, like another user has said, and one buyer has selected Evri, and another order is asking me to buy postage and upload tracking etc, instead of my usual Royal Mail only collect-from-home option. Evri don't come to...

Buyer requests a return stating the false reason that item doesn't match description or photo.

Hi, can anyone help me understand why an ebay agent has told me once a buyer states 'the item doesn't match description or photo' then I have no choice but to accept the buyers return request. The item was described accurately and this is clear given...