Damaged item sent on EBay Global Shipping Program

[posh271]

I sent an item via the GSP to America. The buyer has now received the item and it is smashed. He understandably now wishes to return it. Why am I being held liable for this when EBay GSP is responsible for damage.

Can anyone offer me any assistance in relation to this please.

[plpmr]

You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself. Global is responsible for the refund, not you.

Your buyer needs to open a case for not as described 'damaged in transit' and you respond and you cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.

[posh271]

Thanks for response. We appear to have worked things through, very grateful for your observations and input.

Best Wishes
Paul