Collection only item - seller will not respond

[vfr_anniversary]

I purchased a collection only item.  I sent several messages to the seller to arrange collection but they never responded. 

I then cancelled the order but they rejected the cancellation. The money has now gone from my account and I have nothing. 

I can't get through to anyone at eBay. I used the contact assistant but it just takes me round in circles.

Can anyone help?

[papso22]

If the seller continues not to respond you can open a case for item not received about 7 days after you paid.

[vfr_anniversary]

Thanks for the reply. How do I raise a case?

[61stephenuk · Accepted solution]

Find the item in your purchases then to the right under more actions select i didn't receive it.

[john1297576]

Buyers cannot cancel only ask seller to cancel.

Rather foolish of seller as at least if he had cancelled it would have started the refund. By you having to wait before you can open a case, it has to be after the estimated delivery date, just causes delay.

Suggest you leave negative feedback eventually, but just say “Seller did not honour the sale” and mark down the star ratings. By keeping fb brief you are not going to say anything which would provide seller with a reason to ask ebay to remove feedback.

[vfr_anniversary]

Thanks for the advice. I did raise a case and today they have found in my favour.