Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Package delivery size limit
Someone has recently purchased something on Simple Delivery, Paid for Evri. When l hover over ''See Package Size Limit'' it says: '"Avoid extra charges by keeping your package within the size limit selected at listing — up to 1 kg, 45 x 35 x 16 cm.La...
Bladed items new restrictions...
Just need to ask if there are things being put in place to accommodate the changes? The message I got was currently only UPS provides this service and I cannot use UPS. This would mean essentially the main part of my sales will be wiped out meaning I...
ebay tracking says delivered - to Argos parcel shop but parcel not there
I had the parcel delivered to an Argos parcel shop - using Royal mail. I went to the shop with the FM code provided by eBay but the code does not work and the staff can't find the item.eBay won't help or give a refund because they say tracking shows ...
Resolved! Can’t generate prepaid postage label. HELP!
When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."Can somebody at eBay resolve this please?
Simple delivery postage
Trying to sell a postcard. Simple delivery wants to charge £2.72!!!! I usually charge 95p.They say items under £20 do not have to use SD -- how do I opt out???
oversized parcels - NO delivery service with Simple Delivery
Ebay forgot abut sellers with oversized parcels! i can't select any other service than Royal Mail and Evri but both are not taken oversized parcels at their shops! so how do i can book any other courier through ebay or how do i can setup Custom posta...
Resolved! Something went wrong and we were not able to generate the label
Hi, I am trying to purchase royal mail postage through eBay but when I click purchase postage label I get this message "Something went wrong and we were not able to generate the label" is there a problem or am I doing something wrong?
Resolved! Possible lost return
Morning, I am a new business seller and I had my first return request for an item that sold for £650. I posted the item to the buyer with Special Delivery via Royal Mail. The buyer has been good with communications and I believe everything is all abo...
Royal Mail Label Refunds - When Buyer Cancels or Label Printed by Mistake
Hi everyone,I’ve noticed a problem and wanted to see if anyone else is experiencing the same.When we buy a postage label through eBay (Royal Mail), and then the buyer cancels the order or we accidentally print the wrong label, there seems to be no wa...
Resolved! How do I refund postage when 'buyer pays'?
A buyer ordered two different items for me, one was 'simple delivery' and the other was outside of it due to size. We've agreed with the buyer I should ship the smaller item within the larger package, hence one postage.As with eBay's simple delivery ...
Custom Delivery
I always select custom delivery for my sales, however I have noticed today that selecting custom delivery is becoming more difficult, like it was when they started the simple delivery. I had to select custom delivery twice before it would change on t...
Simple Delivery DHL not collecting parcel, then falsifying tracking info
A had a package booked in for collection by DHL using eBay's mandatory Simple Delivery yesterday. After it was logged as to be collected between 8AM and 6PM, nothing was collected - it was sat waiting for them all day, but there was no collection by ...
Beware Royal Mail Parcel Lockers: there's a fatal design flaw and it will waste your time.
Advertised as a convenient way to post items, they have a terrible snag which could result in the system being binned and written off at huge cost to the shareholders: you turn up and find that there are no available lockers for your item. So you hav...
Technical issue affecting Simple Delivery Evri Ship-to-Store labels.
Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread). I have just been to a parcel shop to drop off two parcels however upon scanning the...
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
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