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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
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  • 0 replies
  • 1 kudos

Simple Delivery - Merge Orders?

A buyer placed two orders, both had "Simple Delivery". I sent them together.But now I can't marked the second order as dispatched as I have not downloaded the Simple Delivery label, as I do not need a second label if both orders are sent together. An...

Parcel lost in Spain!

Can anyone advise me please?…. I sent a parcel to Spain at the end of August. Buyer hasn’t received it. Obviously getting irate now as the item has cost him well over £100 inc postage. I do use the GSP but for some reason thjs item slipped the net wh...

Simple delivery overcharging

The simple delivery is a joke, I don't know why edit the let us edit the postage size if they get it wrong. I have some items listed and a ebay buyer has bought 4 items and whether it was 1 item or 4 items they all fit into a small Royal Mail Parcel ...

Royal Mail and Ebay

Hi, I seem to be having a situation here with Ebay and Royal Mail. This is what happens: Someone buys something, I go to the postage options and click on "Collect Parcel" and get a pop up thing saying Royal Mail will collect on such a day. Happy with...

Im being charged twice for postage as buyer

Buyer bought 2 of my items on a multiple listing and was charged 1 x postage but I am being charged 2 x postage to buy/create the label???? Went back through past sales and just realised this happened before when buyer bought 3 x items, was charged f...

User avatar by • Contributor
  • 71 Views
  • 2 replies
  • 0 kudos

Resolved! Simple Delivery rip-off

Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...

User avatar by • Engager
  • 5224 Views
  • 112 replies
  • 21 kudos

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...

Lost eBay parcels posted with Royal Mail

I have a lost eBay parcel which I am trying to claim for through Royal Mail .. I don’t have a valid email address for the buyer .. how do I fill in the form ????

User avatar by • Contributor
  • 275 Views
  • 6 replies
  • 0 kudos

Reduced postage options for sellers

I have recently started using the app on an iPhone 12, from an 8. I have found that when adding a custom postage service for a 2nd class large letter, the only option is up to 100g which is £1.55. I sell cds which fit into the up to 250g category for...

Simple label refund

Spoke to CS, said I need to fill out form to get a refund on simple label refund Filled out form, submit, says there is an issue with my order id. Anyone else getting this error?

Unable to collect item from collection point as havent recieved SMS/Email containing Barcode

Two of my parcels have been marked as delivered to the collection point. I went there to collect and they said I needed the barcode sent to me (but i havent been sent a barcode). They wouldnt accept my ID and said i needed the barcode etc (which i do...

Two Simple Delivery Questions

I am having problems with Simple Delivery. Can anyone assist here?: 1. I have been waiting over two weeks for a simple delivery refund after submitting the relevant refund form. Is this normal? 2. I sold an item today (not free delivery). I have not ...

Posting via R.Mail "free" collection

I have tried to get a "free" collection from Royal Mail when buying postage through S.D. No Way Jose!! Anyone find out, in simple instructions please, for a dinosaur user, as to how one gets a "free" pick up.BTW at least the cost for books over 750 g...

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