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Seller News: June 2026

Your June Seller News is here

We’re Coming to Belfast!

The eBay Business Roadshow is coming to Belfast our last stop on the UK tour.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Can’t buy from US sellers even through GSP

Since yesterday I’ve not been able to purchase from US sellers (I’m in the UK) even ones I’ve bought from previously, I keep getting the same issue asking for a postage quote even though I’ve had sellers confirm to me they ship through the GSP, when ...

Unwanted authentication

I bought a KM top, received the Pay Now notification and quickly paid for it, not realising that eBay must have set up a default authentication option. The top was only £8.50, which was doubled to pay for authentication which I did not want, did not ...

Unable to Watch items, Buy it now or Bid

I have been using the eBay website via Safari for some time as my iPad mini 4 is too old to support the app. Since yesterday, I have been unable to Watch any items, Buy it now on any items or place bids. I have checked my payment details and they are...

Resolved! no Access

I go on my account, it says technical issues, I then see something come up regarding no token( whatever that is ), when I scroll around I get a prompt for password, put it in and then I am asked for a code that will be sent via email, I do not get an...

Resolved! Auto Relisting

I auction all my listings, but I am going to be away for six weeks July/August and I want to stop Auto Relisting, a week before I leave, how do I do that. When I have googled this it tells be to use the 'More Drop Down Box' under Active, but I do not...

Simple DeliveryPLEASE NOTE- If ebay 'OVERIDES' my postage of £4.50 with their "simple delivery" I wi

Simple Delivery is *bleep* - When I try and relist items, ebay 'OVERIDES' my realistic postage of £4.50 with their "simple delivery" so I have cancelled sales because the buyer's FULL POSTAL ADDRESS is not shown AND as I don't have a printer I cannot...

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Fabric distortion on images posted

Sometimes the photos of the shirt fabric are not a clear representation when uploaded onto eBay listing. Yet they are perfectly clear on my phone. If it was the same with every image l would blame my iPhones compatibility with eBay but it only happen...

Cannot order anything

Please could anyone help. My account isn’t working properly. I can’t see anything other than the first photo, buttons for buying and adding to watch list are greyed out abs I cannot choose a size. I have no messages to tell me why and no unpaid items...

Counterfeit policy flagged

Hi everyone, I’m hoping someone can help me with an issue I’m having on eBay.A while back, a couple of my listings were removed because they were flagged under the counterfeit items policy. I followed what I thought was the right step: I completely d...

Account hacked - Need assistance

My account has been compromised and my email address has been changed to that of the fraudster.As such, I can no longer log in nor receive any email about my pending orders. I have tried everything to get assistance from ebay but all I am being told ...

Refund dispute - i am owed £5640 !!

I bought a watch for £5640 on 3rd May and agreed with the seller to return it - it was received by the seller using ebay returns on 11th May who has relisted it for sale.I messaged the seller on the 13th to ask when I would receive a refund only for ...

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Resolved! Refunds - Is there a system bug?

I have just done a refund to a buyer out of courtesy. The item was delivered by Evri to a neighbour and then to my surprise I received the item back.I started a refund and the process is still running although I have had two emails telling me the buy...

My Unbranded Items being taken down from listings for being counterfeit when they have no logos

I've listed some watches recently, generic unbranded watches... no logos or claims to be a brand it clearly states unbranded but ebay keeps removing them for being counterfeit and my appeals are being reviewed by AI which doesn't actually do anything...

Resolved! Offers

I have received an offer but it's not allowing me to accept . I understood that that were some issues before, but that was a few weeks ago.

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Passkey setup

Hi, I have seen mention of people using passkeys for ebay login on here but I can't find any way to set one up, can any one help.For some reason ebay is constantly wanting me to do full login all the time recently.

Resolved! becoming a premium rated seller

hi, i have received the attached email stating that not all of my listings qualify for premium rated seller status but all of my listings offer free postage with 3 days. i also offer an express delivery option too so im confused as to why i have rece...

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Ads unresponsive

I’m a seller & have found that over the last few days my ads are unresponsive.I tried ads from other sellers & found the same.I tried using a different browser & different computer & found the same.Is there a technical issue with eBay at the moment?

Account stuck on time away mode

Hi - I was away over Easter & used the 'time away' option - usually works fine however this time it's caused major problems. While the settings say the away time has finished, when buyers try & pay for items - they get told I am away & are unable to ...

Technical issue

Can’t buy it now, bid, add to watch list, message seller. Blank pictures when I scroll through. The buy it now blue button is a lighter blue. I'm using website safari on a iPhone se 1st generation. I can use eBay on laptop without any problems. I’ve ...

Stock Issue VIA Third Party Application (Mintsoft)

Hi,I’m experiencing an issue with several of my listings where stock is managed via a third-party system (Mintsoft).The listings appear active in the eBay UI (they show time remaining and are not ended), however no stock has been synced to them for s...

Resolved! Faulty/ recalled goods

I received an automated message from ebay telling me that something I purchased - an electrical item - has been recalled as unsafe. I do remember buying it, but when I looked through my purchases I cannot find it to pursue this with the seller. I've ...

How can I avoid being accused of trying to sell outside of eBay on a collection only auction

Hi. I have tried twice to list a bulky item that posting is too troublesome for me to deal with, so a collection-only auction. I have no interest in attempting to sell outside of eBay, but my listings keep being banned for that reason. The AI says I ...

Verify age

HiI have just tried to buy two garden power tools. eBay wants me to verify my age. This is fair enough as I am already verified to buy nicotine vape juice and only had to do that once with my driving licence and have never been asked to verify my age...

Feedback sales number is rising but the feedback and name of buyer is not being added. Why is this?

My last 4 sales buyers have left feedback as number went up by 4 but there is no actual feedback left. I block users who d not leave feedback as i always do deals for people then selfishly they get what they want and cannot throw me a crumb. So i am ...

Resolved! evri integration

I recently moved address and my evri integration stopped working. I went to evri and filled in the integration but it still is not woking. Evri says I have to speak to ebay. This has been going on for 10 days now and I have no idea how to solve it.

Ebay wrongly took down my listing, against their own policy - contact bot no help - help please?!

eBay delisted my dining cutlery / tableware set as it includes a table knife (part of a knife, fork and spoon set) eBay's exact policy wording is: "Dining cutlery sets that include knives used for eating, such as dinner knives, are permitted. I'm goi...

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The buyer asks for the order to be cancelled

Hi, I sold an item yesterday, I messaged the buyer to confirm that I'm away and the order will be sent at the beginning of June, but they said there's no message about me being away (I can see the message clearly on my side) and they want me to cance...

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Log in

Using my password to log in reveals a message that says 'wrong access token'Can someone please advise. Graham

Missing Images

Hi everyone, Can anyone point me in the right direction with an issue I’m having with missing images on my listings?The problem seems to happen randomly when the listing is set up using variations. I have two variations — Model and Design — and when ...

Active listings not found in Search

Active listings are not showing up in the relevant category when I use the filter for sellers based in the UK. I am a UK seller, but cannot find my items despite the fact that my seller listings shows that these items are active.

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Resolved! I can't see my own listing!

I listed a Denison Smock yesterday, 21/05/26, - 236830906682 refers.Had a look for it this morning and could not find it through description or the ebay number. Deleted it, relisted it, and received (another) email from ebay confirming it's listing.....

Overweight parcel help please

I believe the price on eBay with uk small parcels is the same mind is just over 1kg and I would like eBay to adjust the data to allow me to send this also would it be fine anyway? I paid for the parcel (lord of the rings) also I don’t have his full a...

False Policy Strikes

Over the past few days, I have been getting about 10 strikes per day on my listings for policy violations, however, these policy violations are entirely incorrect. I sell collectable (expired) number plates, and I keep getting 'police related item' s...

The Message Reply section is faulty

I have a return request. It's not an issue or rather it's not an issue until I try to reply to the Buyer on my desktop in Chrome whereupon the message reply section is auto-returning the text after only a few words resulting in a scroll bar appearing...

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Google Chrome not working properly with Ebay

Hi, For the past 3–4 weeks, I have been experiencing issues when using eBay on Google Chrome. I have already tried multiple troubleshooting steps, but unfortunately nothing has resolved the problem.I contacted eBay support, however they informed me t...

Call Back

Been an eBay seller for over 20 years, and it gets worse. They do everything to avoid human contact; it is shameful that, to get answers, they pass the buck by asking the community to do their work. Impossible to get any contact; they make it so hard...

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Selling a car

I’m trying to list a car in the Classified ads, but when I put in the price it won’t let me complete the listing and makes me go back to adding the price. Done this 20 times so far, but can’t get past this.Any help appreciated please

Buyers using Ebay.com not seeing ebay.co.uk

Hi I have been told from a buyer in the USA that when they use Ebay.com and find by chance one of my listings when they click on view other sellers items they only are shown 1 item and not the 200 that i have in my ebay shop. Any ideas on how I can r...

EBay Live

I do not get audio or video of the items being sold on one particular stream. Every other stream is fine.I've followed the procedures on Google but nothing worked.Has anyone else had this problem?

Prepaid lable/barcode problem

Hi all, hope someone can help me, im a seller and have been for many years, when I get to the point it says get prepaid label, I press this and then it should send me a bar code and then I save this but now when I press this it just returns to the or...

Custom (temp, research, wish) list access

Can anyone tell me how I access items saved to a 'Custom list' please?I have saved a couple of items in a 'custom list' (found next to the delete item button), but cannot find an access/link to view the list.I've saved to 'temp list' but wonder wheth...

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Resolved! eBay's App, doesn't work on hawed phones & Tablets

The eBay app is probably the only one in the world that doesn't work on Huawei phones and tablets.Even the Amazon app works without any issues. Not to mention other apps from Europe or China.Does anyone have any idea when they’ll fix this problem?I t...

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What is Ebay doing to the code throttling search results to make them load so slowly?

What is Ebay doing to the code, throttling search results to make the pages load so slowly, and blocking any functions while they are doing so? Any search, for any item ... the search results are taking 15 ... 30 seconds to load, while in the meantim...

buying a item that has restrictions

i recently tried to buy a replacement circular saw blade, i was asked to verify my age by providing credit card details, however i do not have a credit card, so i could not buy the item,i have been buying and selling on ebay for some 25 years does th...

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Item with 12 months warranty, seller not responding, issues from 1st month, less than 6 months old

Bought a Impact driver with 2 batteries, contacted the seller after a few weeks telling him batteries only lasted about 1 min then died. He asked for a video to be sent but didnt provide an email address, told him i was away travelling and would sort...

Stick hoover

Hi I bought a stick hoover 9 months ago and it's broken the plastic pipe from the brush has split in two places and it won't suck the muck up now the seller won't respond to my messages can anyone help me what to do

Reporting a seller issue

I have recently bought a fairly expensive item from a seller who has breached one of Ebay's policies. I'm dealing with getting a refund separately, using the usual process (in this case, it hasn't arrived). The seller is still selling on Ebay and con...

About account

Dear, I have completed all the required things. So please, I request you to reopen this account. If anything else is still required, please let me know and I will complete it as well. , the agent told me that my account would be reopened within 5 day...

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Knives & Bladed items policy

Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!

Vendor sent two ladders.

A vendor sent me two ladders instead of one. I have told them, twice. They say they will arrange collection. They have not.At what point can I assume ownership of the second item or charge the vendor a storage fee?

Safety recall help

I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?

Smart Touchscreen Wireless Earbuds

Hello, My listing was removed, and I do not understand the reason. Could you please explain what policy my item violates and what I need to change to list it correctly? Item title: Smart Touchscreen Wireless Earbuds I want to follow eBay rules and re...

Violation of "Battery regulations"

Posted 2 listings today, one for a mountainbike, one for a skateboard. Both were removed within minutes for "violating the Large lithium battery" regulations apparently. Neither contain any form of battery. Can't get any help through the chatbot, bec...

Bladed Policy nonsense

Products that are NOT bladed, sharp, pointy, spikey, jaggedly, constantly being flagged under this incredibly poorly managed policy. I cant even update a quantity now, on so many NOT bladed, sharp, pointy, spikey, jaggedly products its just gone beyo...

Full refund not received

The seller agreed to take the return back- didn’t answer about refund, after I asked. Then finally said he’d refund me. Returned items with confirmation. The refunded amount is not the full refund I paid . I paid: the price listed, plus shipping/hand...

No way of contacting seller

I made an order but received the wrong item. When I look in my purchase history it's not there. When I click the link in my order confirmation email it says 'Sorry can not find order'. All I have is an order number, but no way of viewing it or doing ...

Has anyone else seen this rubbish. After 20 years i can no longer sell cb or ham radios?

 I feel I am being singled out be ebay, I have tried to list my cb radio 3 times and it says it violates ebay policies, as you can not sell anything that transmits and receives, so am I to take it that thousands of radios are not permitted to be sold...

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selling cutlery

I am trying to list a cutlery set but cant list it because there are dinner knifes in it? I am in my 80s so not hot on technology and cant understand Thanks

Warning to me about Seller Fault unfulfilled

Ebay sent me an email about Seller Fault Unfulfilled.They ask me to answer a quiz?I only have 5 sale this year .Yes I have one cancel by me because the German buyer did not understood that he was paying to much shipping cost and i cancel so he coul b...

Seller cannot send address for collection

I bought a set of chairs and have paid by card for the purchase, the details show that the items have been paid for.The seller is saying that he is getting a message saying that he is unable to send address details until the item is paid for.We seem ...

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Resolved! How can I appeal against Ebay's decision not to remove a Buyer's falsified NEGATIVE FEEDBACK?

Hi all,Can someone please advise if I can take any further action to remove falsified NEGATIVE FEEDBACK left by a buyer? The buyer will not remove it, and neither will ebay. I sold a perfume on 1/5/26, which was delivered on time.Buyer unfairly left ...

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

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Cannot list an item

For two days now I have been trying to list an item on this site. It just keeps coming back with an error about the listing tool not working. Can this issue go on for two days? I have tried to contact eBay, but all you get is a Bot that cannot unders...

Charged VAT even though we are both in the UK?

Won an auction on eBay UK, both the seller and I are located in the UK, but when I try to pay I get hit a VAT charge. These are not the pennies they charge on shipping and buyer protection. In my last 100 orders these has never happened. I contacted ...

Listings stuck in drafts

Hi all, Pretty new to the selling game and just use it to get rid of stuff cluttering the house. I've sold a few items recently, however I'm trying to list more and they won't publish. Instead just spins for ages and then ends up in drafts. This cycl...

Resolved! Unable to make best offer on desktop

I have been experiencing this issue for a couple of weeks.When making best offer (as a buyer) using my pc i get an error saying ebay has refused to connect. I have tried chrome browser, firefox and brave, all of which show the same issue.I have disab...

New laptop defunct within 9 months

I purchased purchased a new laptop from a seller. Intially I was happy with it, purchased another for a friend; I then had issues with switching off, then switching on/off, now my laptop bought August 2025 and hardly used is defunct and my friend is ...

Refurbished laptop

Hi,I've just bought a refurbished lenovo thinkpad t480, which arrived today. However, noticed a couple of issues, which I messaged the seller about. 1) There's a fresh copy of windows installed, however, after going through the initial windows 11 set...

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Fire risk - eBay won't help

There's an item for sale that I considered buying, but I checked if there had been any product recalls that specific item with that serial number has been recalled due to fire risk. I've tried to let eBay know but they do not care

Unpaid offer

Buyer made an offer but payment was unable to be processed. The offer remains active and i cannot reduce the price of my item due to restrictions. How can I remove an offer that hasn't been paid?

Unable to access Inventory

When I select Inventory from the Listings menu I get the following message: “Something is wrong, Please try again.” So, I am unable to access Inventory Using the “automated assistant” does not provide any help. Does anybody have any ideas as to what ...

Issues with log in

I cannot login or access my eBay. When I try to log in, a message shows saying "invalid access token". I re-opened the app (on the home page), clicked my profile and the page just shows a message "server unavailable.I'm a bit perplexed, I'm wondering...

Selling with reserve price

Hiim trying to sell via auction/ buy now but with a reserve fee.its not letting me!either it says minimum reserve must be £50 or it says it needs to be £40 or less each one I try it suggests the other! Help please!

email verification requireed

Trying to send a message to a buyer and it keeps asking me for a verified e-mail. But the e-mail in the personal settings on the account info section clearly shows that the email IS verified??Any thoughts?

eBay technical issue

Hi everyone, I hope you’re all doing well. I’m posting to get an update regarding my seller account, which is currently restricted. I recently upgraded my account from personal to business, and all the required tasks on my side have been completed. H...

Simple Delivery not simple

Has anyone else had problems with Simple Delivery not offering correct parcel size options? I knew my parcel was large but Simple Delivery only offers Medium max size to me. I sold my item but have refunded it as the parcel is too big for the despatc...

VIDEO

Last week I could upload videos for my listings but this weekend it just wont do it. Why?

Listing of similar items.

I listed a silver bon bon dish and I had a decent offer and it sold very quickly. Once the buyer had paid I listed its "twin" and the message came up that it cannot be seen by anyone until the first item had a bid on. The first one, of course, had lo...

Ipod pro firmware can't be upgraded

i bought a apple ipod pro 2 ,it had a older version of firmware and i was not able to update to latest firmware so i can't do certain action's ,the seller says that you can't upgrade this Ipod ,it was not mentioned in the selling description that thi...

error message

Any one else getting this?As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScrip...

Trouble listing

Is anyone else having trouble listing keeps buffering then saying i don’t have a postage policy and must use the website instead of the app ive tryed deleting the app and rebooting my phone but still the same

Global Shipping item delivered to Lichfield

Hey guys. An item i shipped for USA has arrived at Lichfield via the Post Office printed QR code. There has been no update since the arrival at Lichfield, April 30. Ebay have not updated the order either. Onky Royal Mail Please advise if possible, as...

Tecnical issue

I’m unable to access both the Selling section and my Inbox/Messages. The eBay app shows “There was a network error”, and the same issue happens when using the browser version. I’ve tried app/browser access and it appears to affect both Selling and Me...

restricted account

My account is restricted and I do not know why . All ebay informations about it were not usefull at all .Im expirienced seller I did not receive any email about and do not know ow to find if they send something either do not know how to remove the re...

cutlery sets

i've listed a set of dinner cutlery, they said i have to revise it and include age related postage delivery, which i've done, and still not back on, also 2 sets of teaspoons which they say are bladed items,

Viewing Problems

Is anyone else getting an error message when trying to view items? I keep gettingebay co uk sent back an error.Error code: 431 Request Header Fields Too Large Whenever I try to look at an auction Thanks Mark664

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Dishwasher

I bought a table dishwasher last year in August last week it stopped it needs a heating element .ltd still in warranty ..but the customer I got it from is not answering my Tex .what I should do

Deliveries

Why does eBay keep using Evri as a courier they are the worst delivery company in the uk you would expect a company like eBay to ensure couriers

Web page & Mobile App sync.

I have a problem that whenever I make a purchase using the mobile app, I cannot see the transaction on my eBay web page. I can see it in the "Awaiting Feedback" page, but once feedback has been left, the transaction disappears from the web page - can...

Selling problem

In the Inventory tab there has been a message saying "Something is wrong. Please try again". It has been there since April 22, and nothing I can do will make it go away. As a result I have not been able to upload any new listings

No views on the listing

Hi there! I’m trying to sell my 3d printer and it’s been a moth since my listing is on the ebay. I’m checking it everyday but it hasn’t got any views since the beginning. Is it something usual or I am doing something wrong. Please let me know as I ne...

System wrong

This is a second time the system has automatically declined a buyer s offer on my behalf. I didn't even have time to bread their first massage with the offer before they sent a second one, wondering why I had rejected it, since the price they propose...

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Unable to use ebay again. Buttons don't work and cannot enlarge or scroll through listing photos.

Here we go again... This happens every few months until ebay realises the number of customers affected and addresses. Logged on today, and once again I can no longer scroll through listing photos, enlarge photos, add to watchlist, add to basket etc. ...

Refund payment issues

Hi - I have recently sold a collection only product. The buyer made the payment and it was on hold in my eBay account pending item collection. The buyer did not collect despite a month of one way communication from me. I issued the refund and cancell...

Resolved! Completing sold process

I sold a car recently and it was naturally collected in person and paid for by bank transfer. All was OK but I started the process as dispatched on ebay and now can't complete the process.

Ebay silly rules to prove you are above 18!

I'm 43, I have had an ebay account for probably 20 years. I have bought and sold many item on this platform. I have a passport, a driving licence, ... Problem started when i tried to buy some razor blade and was ask to enter my credit card details (i...

anyone tell me why i cant view ebay live

i am trying to view ebay live, the page loads, and then nothing. i have cleared Cache i have tried on laptop and phone. sporadically it worked a bit but back again to no video or sound. it seems to work okay on my partners iphone but not on my andrio...

Site access

Hello. Is anyone experiencing accessing site. Each page is not opening except "my Ebay". Tried to place bid but receive error message. Seller will receive lower price of course.

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