Unwanted authentication

[kaydarling0000]

I bought a KM top, received the Pay Now notification and quickly paid for it, not realising that eBay must have set up a default authentication option.  The top was only £8.50, which was doubled to pay for authentication which I did not want, did not select (I’ve never heard of it).  I only noticed this after I queried why it was taking so long to be delivered, tracked it to Ruislip, the authentication depot !  The option must have been set as a default as I haven’t selected it.  I’m furious !  Why would I want that service for an £8.50 top ???  So angry.  I’ve been purchasing off eBay very regularly for well over 20 years and never had this happen.  

[john1297576]

I suggest you read this as zi can only assume that you have set up something by mistake.

https://www.ebay.co.uk/help/sr?query=optional+authentication&origin=1&aiSummary=true

[kaydarling0000]

Hi John, sorry but the link takes me to the Help page, not to anything in particular.  You mentioned my settings, but I’ve never changed my settings, not for years anyway.  

[kaydarling0000]

Hi John. The link didn’t work, but I think it would only take me to the article about authentication which I have already read.   The article didn’t help really, which is why I thought someone on Community could help me.  I haven’t touched settings in a long time.  Also, when I came to pay, it must have automatically defaulted at that option as I didn’t select anything.  Any ideas ?  

[kaydarling0000]

John, on reading more,  it’s an option that can be added on at checkout on certain brands under £200.  But.  I didn’t select that, why would I ?   So I think what is happening is that it’s defaulting with that additional cost and you have to deselect it, which is very wrong in my opinion.   I can’t think of anything else it could be.   What do you think ?