Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Order details not printing correctly
Since yesterday evening Thursday 18th when we try to print order details they don't fit on the page any more. There is a great gap in the middle, then the price is squashed up into a tiny column at the extreme right, and the order total doesn't print...
Tracked parcel marked delivered to Germany. Customer thinks the item may have been stolen.
I posted an item to Germany by Royal Mail tracked international delivery on the 5th of January. The item was large letter sized. The tracking indicates that the item was delivered on the 9th. The items in the parcel were sold for £75. Tracking has no...
Misuse of image left in feedback
Hello all, We have had negative feedback left on our account after someone messaged us (although for whatever reason we did not actually receive the original message he sent, despite his screenshot?) because of an INR. Because we didn't receive the m...
Buyers Who Give High Amount Of Negative Feedback
I received my first negative feedback in a long time today. It doesn't bother me too much and I don't see the need for removal. However I did look at the feedback that the buyer gives other sellers. They give a large amount of negative feedback which...
Sales Stopped on Friday 15/12/2023- Impressions Views dropped
I wonder if anyone else experienced issues with Sales as of Friday 15/12/2023- Impressions Views dropped
Item I bought has been delivered according to eBay but not DHL
DHL: We are unable to find a match for the shipment number you have entered. We may not yet have received your parcel from your retailer. When we receive your parcel the tracking will be updated and we’ll send a notification to the contact details pr...
Resolved! Estimated Delivery Time and Defects
This is becoming an issue that I find hard to deal with... I have spoken to a few customer service reps over the last few weeks and the issue that I have is I sell a lot of items £10 and under (60%) and 40% 10 and over the cheaper items I send using ...
eBay / RM returns label pricing - how do they determine cost ?
After several months pain-free, I had 2 returns/refund, "SNAD", - 1 genuine, 1 a change of mind but rubber-stamped by Ebay. Hey ho. Both medium sized boxes approx. 6 kg. HOWEVER 1st return 11th Jan, Ebay charged me £3.35 inc VAT, can't complain. 2nd ...
Not relisting ended items just not getting any sales
Hi everybodyI cannot relisting ended items just not getting any sales. I think I have had 3 sales this week. I am worried I am throwing money in to an endless ebay pit. after 22 years selling on Ebay going from £3500 a month to nearly zero. I am not ...
Rip Off Charges and no views on Account Downgrade. Sales are dead.
Hi all. Just been downgraded as a seller as i had 13 cancellations in a 12 month period taking me to 2.54% so as i need to be down to 2% there is not much chance of me escaping the Ebay punishment bandwagon. My fees are now ridiculous and just to add...
Buyer left negative feedback before due dispatch date!
As stated above had a buyer leave a negative feedback before the due dispatch date (which was today). Ebay policy is they cant leave neg feedback for after 7 days after purchase. Negative feedback comment itself was also completely random and made no...
EBAY SHOP DESIGN
HEY ALL Can i get a recommendation for ebay shop design please Thank You
HOW DO COUPONS WORK (yes, I know this has been a thread already!)
I've checked all the blurb about coupons, but nothing there explains how they actually work, so looking for an explanation. Most of my listings are with 'best offer'. I appreciate that its it straightforward to apply the 15% coupon when making paymen...
Multi Buy Discount
Morning all,Just doing some listing maintenance and struggling with the Multi Buy Discount feature.Has is been changed? Is there an eBay update? Checked new and old listings but the Multi Buy seems to have vanished!Thanks,
Pallet deliveries.
We sell bulky building items that are usually delivered on pallets.I cant see how you can calculate delivery costs for the buyer, for such items. They will vary greatly according to weight and delivery address. Each transaction will be different.Does...
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