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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Seller protection - Signature confirmation policy - eBay will not accept DPD tracking

We recently had a payment dispute for an expensive item - The buyer claimed they didn't recognise the transaction. We disputed the claim but after several weeks the payment provider decided in favour of the buyer. We are part of eBay’s managed paymen...

Cancellation and non payment

Last month I was selling my mobile phone, somebody bid for it then almost immediately cancelled. I just accepted it and thought I'd wait and relist the phone which I did a couple of weeks ago. There were several bids but the wining bidder was the sam...

Resolved! Buyer has defrauded me by returning a wrong item

Hi there, I sold a high value item to a buyer and they made a false claim that the item was damaged and returned the wrong item. Ebay are currently telling me they are investigating. what can I do about this?? Ive already reported the buyer and made ...

attributes

i can't add my own attributes for variations. so when i create my own and type in what i want i can't press enter to move it across

VAT deregister

Hi, we have just deregistered from VAT and wondered if anyone knew the correct way to have Ebay remove this for us. Thank you

Speak to someone at ebay

Hi, used to be able to request call back from ebay but eveyrhing I try and I can't see that function. It was so easy and they would call back quickly. But it just comes up with automated or something else. How do I speak to someone. Thanks

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Resolved! GSP return request. Reason "Don't like it"

I'm wondering where I stand on this. When looking at the return request, eBay says I don't have to accept it but I'm wondering what will happen with regard to potentally bad feedback if I decline, or what happens with return postage costs if I accept...

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Feedback

One can only have negative feedback from a buyer removed if the feedback breaks the rules set by eBay.However, if a buyer tells a pack of lies in his feedback and the seller can prove it providing the buyer does not break any of the other eBay rules ...

Buyer requesting 80% refund

Hi I recently sold eight vintage cameras: Kodaks, Polaroids, etc. for £15 (+ £7 postage). I used up all my photos and stated that I was "unsure if they still work" and "may be of interest to camera enthusiasts". My buyer has said that he is unhappy w...

I can't add multibuy on anything this weekend. However have done before in September...

HiI have some variations of kids clothes which were accidentally over ordered. They aren't mine but a friends. They've had them for years and years. I was thinking of doing a charity thing with them but also wanted to try sell a few before I do next ...

sellers notes

Hi, ive noticed on orders there is an option to Add/Eddit a notes in the sellers hub. Are these notes visible to the customer or are they just for me to add notes to the order for myself?

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