Customer Service has always been something I consider to be very important. Customers should feel they're listened to, that they're valued and that they'll have reasonable opportunities for redress, in the event of a problem. It's not a lot to expect...
Hi, I sent an item through ebay by evri, it got damaged in transit, I refunded the buyer after they sent me photos of the damage but I didn't want the item returned, I have tried auto chat on ebay & evri and even tried ringing evri but I can't seem t...
Crikey ...... things on here have gone from bad to worse, private sales have almost dried up & disappeared!What is going on here. Look at last year vs this years sales:Year until November 2024 £1471Year until November 2025 £769That's dropped about 50...
I hope someone can advise, please.I am a private seller using eBay for decluttering my home. I now want to sell a few collectable items which are of no special value but happen to be over 100 years old. I would like to use Royal Mail as courier as th...
I sold an item, and posted it out using eBay simple delivery with Evri, who lost the parcel after it was scanned into their network. my buyer instigated a claim and have been refunded from the funds from the sale.I was under the impression that eBay ...
I don’t sell much on eBay at all but my latest one has confused me. It shows me the buyer paid 87p for postage but the cost of the yodel label is £2.70? Why am I about to lose £2 on a £7 item? If it can calculate the cost of the label to me, why isn’...
We sold a sticker sheet to a customer in the US (we are in the UK) and we normally send these via Royal Mail Click and Drop (label generated at home). It seems in the last day or so though there have been some changes whereby you CANNOT generate a CN...
I am looking for a specific DVD and went on to Amazon first to see if it had been released, you can pre order as the release date is February 23rd. So out of interest i looked on here and lo and behold there are many of this particular series already...
We are selling the item at a price of £9.49, however eBay has already charged total fees (including VAT) of £1.86 for this transaction. Despite this, eBay has additionally charged £1.57 as import tax, which is unclear to us.Please advise me what to d...
For some reason a buyer from Ukraine has won my auction. It was supposedto be UK only so no idea how anyone from abroad could have bid. Their feedback shows purchases from the USA and Germany, so they're getting their goods somehow. They haven't paid...
Sold several items yesterday and expected to see funds in my account today but nothing showing? I have had no issues getting payments cleared next day for the past several months, so why now? Is it because of Christmas/Boxing day?. I have stuff in my...
Hi has anyone else noticed the estimated delivery dates as still being extended, i've noticed even special deliver is adding on a few days on ebay today, (and 24/48 services estimating up to friday/saturday) on my own account and looking at other sel...
Ok I know I only sell a handful of things but I'm getting no views and few watchers. Things were much better a year or so ago. Are auctions falling out of favour?
Today I had a message from eBay informing me that there was going to be some “Changes to some of your listings”. They went on to tell me that “Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery.” As I understand it curren...
Is Simple Delivery mandatory now ? used to be able to select custom postage option but it’s not available now. Just tried listing and Simple Delivery is the only option for postage
