Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Hello everyone, how are you doing? There has been a downward trend in our sales from start of last week . We have a business account and everything has been normal up unitil last week. We are slowly going away from ebay platform due to fees structure...
So usually when I sell multiple items to a buyer I send them an invoice and adjust the postage accordingly - there is no such option there at the moment - there is a link to combine items so I click on that and then try and collate them there and get...
£100’s worth of surcharges on invoices for unreadable barcodes. Some weekly invoices have no surcharges, others have a tonne. Labels are applied meticulously, flat, and scannable - we’ve even taken parcel by parcel photos before they have been picked...
Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about. I h...
I have only just noticed that since August my invoices are going out without my name and address on, but instead shows the delivery and registration address of the buyer (both). Surely it is a legal requirement that invoices issued show the name and ...
I have read previous threads about not being able to raise an invoice and combine postage for multiple purchases from the same buyer. The latest of these was March 2025. Has there been any update? I've just tried and it's telling me I can't combine p...
Somebody sent me a message offering a price for 2 items I have listed as buy it now. I can't seem to find any way to send them a price to accept for the 2 items. The only way seems to be if they message me independently about both items, I can then s...
SENT INVOICE FOR SIX LOTS AS COMBINED, SAME CUSTOMER AS BEFORE HE RECEIVED THE INVOICE NO PROBLEM , THEN TOLD HE COULD NOT THE MAKE PAYMENT AS PROBLEM WITH THE INVIOCE, WHEN I CONTACTED EBAY ON THE PHONE, THE GUY WAS NO HELP TOLD ME I HAD SENT AN INV...
I have found how to invoice with combined postage. Go into postage preferences and check the "allow invoice requests" and if it is turned off (mine was) turn it back on. This only worked before on a computer not the app so i presume that is still the...
When i try generate an invoice/packing document which includes the VAT breakdown, the customer states that the value does not match that of their sale. On closer inspection, the price they have paid includes a discount from a Coupon. How then does th...
