Hi - I need some advice please! I sold an item, new and still in manufacturers sealed moulded plastic packaging but the buyer has contacted me this evening to advise part of the chrome surround is scratched. It is not very clear from the pictures the...
Hello, I'm a seller who sold a pair of sneakers through the AG program.I've sold many in the past but this is the first time I had someone issue a return. The listing states no returns but the buyer returns it under the 'Doesn't match description' op...
Hi, I’m looking for advice regarding a return request that I believe may be misuse of the returns process.I sold a pair of AirPods Pro 2 which were tested and functioning before shipment. The buyer initially claimed there was a microphone issue, so I...
ANYONE HAVING PROBLEMS WITH BUYERS THEY BUY THE ITEM RELIST ON THIER OWN SITE AT A HIGHER PRICE AND IF NOT SOLD RETURN IT WITH A EXCUSE ie FOUND ONE AT A BETTER PRICE ETC ITS NOT FAIR YOU CANNOT REALLY DO ANYTHING OR THEY WILL LEAVE NEGITIVE FEEDBACK...
I accepted a return request from a buyer for a wrong (low value item) item sent and refunded them in good faith shortly after, however they still haven't returned the item stating that I need to request a return..I'm sure I saw a message from Ebay at...
By buyer elected for their parcel to go to a dry cleaners pick up point. it arrived. I’m being told eventually that dry cleaners can’t scan labels from “ private Evri couriers” ( ?) only from the Evri ( van? ) couriers. Anyone ever experienced simila...
Hi Guys, I've sold the same rolex to a user twice now. I would like advice on how to deal with dodgy buyer returns. Originally he bought it saying it was a gift etc and how it was urgent and last minute. He then returned it as ebay authentication sho...
First time for me as a seller. My buyer is claiming an action figure I sold is covered in some sticky stuff and has started an INAD case against me. I have it set not to accept returns but I know if a INAD case is initiated and I lose I will have to ...
Hi everyone - Thanks in advance for any comments. I sold an old mirror to an American buyer. It went GSP. Buyer asked and received a reduction in the price prior to sale.I packed well and sent it away.Buyer got in touch to ask me about the mirror. I ...
this is a new one for me , item went to an argos pickup point but the buyer did not pick it up . had a message 4 days ago saying a return had been started and only today has been confirmed as sent back . the only time i had an item come back when it ...
So I sold an item using eBay Inpost label free qr code locker.The buyer collected it 10 days ago. Today I've been messaged to say that I'm a scammer having sent the "wrong" item. This item sent was a large box and he's received a small plastic bag, s...
I sold an almost new used pair of leather shoes I sold a month ago but buyer claims they were dirty inside (I disagree) and heel cap fell off when wearing. Do I owe a refund?
Hi everyone,I'm currently a Below Standard seller and wanted to ask a couple of questions to better understand my situation.Firstly, are Below Standard sellers charged listing fees? I know eBay offers free listings to standard sellers but I wasn't su...
Hi, I recently sold a bumper which had a crack and damage on it and stated in description item is damaged as show. And shown a picture of damaged area which can clearly be seen as a crack, also gave him a huge discount on the bumper anyway and now wa...
Good Morning. Last Night i lost my returns refund case as a seller. Now the buyer was entitled to the refund because the damaged item was sent back. HOWEVER, my argument was the buyer selected the item does not match photos and description,instead of...
