Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Are there any other sellers out there that are sick of having to pay for return postage labels?It seems that as soon as a buyer states that an item is not as described eBay hold you responsible for the return label cost. This leaves you no other opti...
Hi, Does anyone have any experience in using a third-party outsourced Customer Service Team outside the UK and if so how do you allow them to have access to the ebay account? We have tried to set them up on Multi-User however, when they try to log on...
Hi, I sold an item in the early part of January, a garment, new with tags. Never heard anything from the buyer until today, saying he has been away and just now got the item. He says it's in terrible condition and not new, and sends a rather aggrssiv...
Hi all, need a bit of advice here. I have been a seller for 18 years (an honest one) and have just sold a brand new pair of boots to a lady. I believe they are leather as my brother bought them for me and he never buys anything but leather, but she h...
Hi, Last month I sold an item through the global shipping program to Japan. The buyer paid promptly and I packaged securely and sent my local ebay hub using the postage label I bought through ebay. The item was delivered to the ebay hub and is record...
Seller has told me to return my faulty refurbished laptop as its still under guarantee, who pays the postage?I can't find any info on their site.Thanks for any advice please
Good afternoon all. Hope everyone is well and is having a great week. I had to process my first refund after a dispute was opened with a buyer, who advised the package did not turn up. The refund was processed by me straight away and the case was clo...
Hello everyone. I'm a private seller and I've recently sold a musical instrument which I described (as I thought) honestly and photographed extensively. The seller is now complaining that the instrument is not made of wood, as I said in the listing, ...
Hello. I cannot find this answer and eBay has not responded. I sold my iPhone, I used the service eBay suggested (from options) which was Evri and send the phone. I received payment, then the buyer said they didn't get the phone. I sent tracking info...
Good afternoon and Happy New Year to you all.Before Christmas I had a customer (for ease we will call her Buyer 1) who bought three items. They were all parcelled up together and sent on 18th December. They are based in China and I use the Global Shi...
Having been a seller on ebay for over a decade, I always deal with buyers patiently and politely. In fact almost always goign beyond the call of duty, and am thanked regularly by buyers for this. Something ebay reps have even noted and vocalsed.Howev...
Buyer came to buy a piece of music equipment. On arrival, I had it all set up and working for his inspection. He said "I don't need to test it I trust you, plus we only need it for one family event" Now the seller is inboxing me asking for half of hi...
Hiya, I sold a craft maching that was in perfect working order - I'd used it mayself and it was working fine and they have now asked to return the item as they said the buttons was pushed in and it was not working! The buttons were fine when posted a...
We recently had a payment dispute for an expensive item - The buyer claimed they didn't recognise the transaction. We disputed the claim but after several weeks the payment provider decided in favour of the buyer. We are part of eBay’s managed paymen...
Hi there, I sold a high value item to a buyer and they made a false claim that the item was damaged and returned the wrong item. Ebay are currently telling me they are investigating. what can I do about this?? Ive already reported the buyer and made ...
