Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Hi there, I sold a high value item to a buyer and they made a false claim that the item was damaged and returned the wrong item. Ebay are currently telling me they are investigating. what can I do about this?? Ive already reported the buyer and made ...
I'm wondering where I stand on this. When looking at the return request, eBay says I don't have to accept it but I'm wondering what will happen with regard to potentally bad feedback if I decline, or what happens with return postage costs if I accept...
Hi I have been mugged off by the buyer and lied to by every single agent I’ve spoken to. I sold the item on November 17th Delivered on November 24th Buyer left positive feedback and that was that or so I thought… They buyer opened an ‘item not as des...
Back in 2020 I sold some items to a buyer in the US. Upon receiving them they then requested a refund & return due to alleged small defects in the paint job, even though these were mostly visible in the photos or mentioned in the description. I fough...
So I sold off a second hand action figure and it was intact when I shipped it. It was shipped in its original packaging and the box was robust. however the buyer messaged me that after fiddling with it, a piece broke off. This was a pin joint into cl...
SR 1-472-372553961 I just wanted to warn sellers because i Have just been robbed of £33 by a buyer and ebay wouldn't step in. I remember in the days when Paypal handled payments, and if fraud was shown to be involved to the bank by Paypal, a seller c...
Sold a fully functional GPU on ebay just before Christmas, securely packaged and sent to buyer. Buyer then leaves positive feedback and I think nothing of it. Fast forward almost a month later the buyer opens a return case saying that the item does n...
I have clear tracking showing item delivered but buyer claims not - have received claim for refund - not sure what to do
I sold an item on Christmas Day and the buyer got it on the 3rd Jan. Today he has requested a return claiming he got it for a birthday gift but changed his mind. Fact is as soon as he got it, he put it up for sale on his account for £50 (I sold it to...
My buyer wants to return an item because it is slightly discoloured on the underside of it. It's a cymbal. How do I appeal about it please
Quick question. I have looked at other posts, but they seem to be offering conflicting advice. I have an INR on the go at the moment. I have tracking, and the item was stuck in USA customs for about three weeks over Christmas. Checking the tracking t...
I sold an item to a buyer in the US on the 28th Dec and sent it via a Royal Mail tracked international, the buyer has opened a return a few days ago for return reason as 'doesn't fit' which means they have to pay for returns postage so I didnt really...
Hi all, I'm new to selling on EBay and sold an EV charger, I've not received the money as it's showing as on hold but the buyer just messaged me to say it's charging for a few seconds and then stops. He won't answer if he has registered the charger w...
I sold an item and was asked if the item could be returned as it was bought with a stolen credit card. I said I would accept return and they opened a case and i agreed to return, I have received the item back in good condition but I dont really want ...
Hi i sent a item special delivery as the buyer said they would be In not apparently there saying they was away for 2 weeks and it's now being sent back to sender which is me due to the christmas rush I forgot to put my return address as the buyer sai...
