Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Hi,Buyer purchased item in Sept 2023. Sent international tracked by Royal Mail. Item spent 6 months in customs in destination country! It did have a CN22 customs sticker marked as 'gift'. Delivery attempted; no answer. Six weeks waited; I'm presuming...
Hi, I sold a motherboard on ebay, when the buyer recived the item, he took the cpu out of the motherboard "for inspection". He now claims there are bent pins in the CPU socket and wants to return the motherboard as faulty.So it seems to me for what e...
I recently sold a couple of items, whihc the buyer recieved a week ago, and today they gave negative feedback.They have sent me a message requesting a refund, but I want them to return the items, how do I do this?I don't see an option to start a retu...
Hi there,I have been an eBay user for 20 odd years, and last year set up this account to sell items from my business, that I no longer have any need for. So this account is quite new. Last December I sold an item and after the customer received it, t...
A buyer has claimed an item I sent is not waterproof. Its an outdoor coat but I didn't describe it as waterproof. I have by mistake accepted a return as the button stuck on my laptop. Can you reverse this ?
Hi guys, I have a peculiar situation, warning to sellers perhaps? Buyer refused delivery and immediately opened a return, even put the tracking number from me as his own return tracking. I contacted ebay support as delivery refusal is clearly outline...
I sold a portable stereo using the Global shipping program to Italy. I used a printer box as it was very strong. The item was received and then a return was started saying that they received a printer. They provided a photo of just the closed sealed ...
when a buyer returns an item, with the reason being, I changed my mind, and you are expected to pay the return postage and the sending postage it's ridiculous I've had enough but with up-and-coming increase in fees and eBay favouring the buyer over t...
Hello everyone - this will be a long rant so you might get a cup of tea first ; )I'm a ebay seller for good few years - on most items I use Tracked 24 or SND but on low value items I use 1st class and 1st class signed for. Now in January and February...
Just noticed and had a lengthy conversation with Customer Support regarding delivery estimates now showing incorrectly.It appears that a recent update has now caused Saturday and Sunday to be included as working days!!Therefore an item bought at 22:0...
Hi can someone help me out please I sold an item as new with tags, the item has come back worn marks scuffs and without tags and they are requesting a refund what can I do and where do I go to solve this please as I can no longer sell this item as ne...
Hello, I thought I'd come here for some advice as I have never navigated the returns process before. I sold a graphics card that was subsequently returned to me, I received this return today. I sold the card in its original retail packaging, pictures...
We had a buyer who want to return an item due to change of mind. We are a business seller and therefore accepted the return case automatically.Buyer then closed the case and I heard nothing for a few days so I assume he changed mind again.After 2 day...
Hi, I've unfortunately fallen victim to a scam.I sold a graphics card which the buyer then immediately wanted to return as not working.Predictably the item was returned but was not the item that was sent, or rather part of it was the original item, b...
Hi Everybody,Can you please advise if I can legally do anything against a dishonest buyer?Last week I sent by mistake a game boy game that was supposed to be for a buyer to another buyer.I am not looking for justifications. I sc****d up, because even...
