EBay own return label uploading issues

How do you send labels on eBay? I cannot upload the PDF and so do a screenshot of the PDF and add to ebay own label function but everytime my customers end up printing massive A4 label which the couriers struggle scanning.

 

I don't understand why I cannot upload the original PDF file ?

 

Anyone else have this problem and any suggestions.

I don't like asking customers for email address to send a PDF file,  as then I've got to deal with data protection.

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