Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Resolved! Advise on item returned as buyer was not at address
Hi there i sold a item...well it was 2 items but 1 order and shipped in a box together. The buyers address was at their workplace a university, they eventually messaged me saying tracking (48hr tracked) showed delivered but that its not there and tra...
Return damaged due to poor packaging
I recently sold a laptop. Upon delivery, the seller requested a return, which I agreed to.However, I've just received it back and despite reusing the box that I sent it in, they didn't pack it properly, and there's a whole load of damage to one of th...
Cannot list my item - location error
I keep getting 'Location error' when I try to list an item. I have checked this forum and followed the suggestions but I am still getting the problem. My postcode is there. The address is per the postal system address. I cannot work out why this is s...
HMRC Situation, For older accounts?
Heya so i like to sell some stuff on enay for the last 2-3 years and ive always gone over the 30 sales mark, and might look like im trading when im not. With the HMRC thing being announced, and alot of missinformation being spread etc. As i am an old...
Fake fragrance
Hi there. I don’t know if I’m the right place to complain about t my complain. I bought a fragrance but it’s fake so I opened a return but the seller just closed the case. Can eBay help me get the money back? Is there any way to call eBay and speak t...
Postage labels
With this new managed post, some questions.1. How do you get labels? I have no printer?2. Most of my listings are £1, they don’t need tracking, tracked post will make them unsaleable. 3. I refuse to use anyone but Royal Mail, will they be forcing us ...
New payment and delivery terms.
So what happens if the courier or Royal Mail don't scan your sale upon delivery, and the buyer says they didn't receive it? Are sellers covered for this at all?
How to initiate payouts from the website?
From today, the apps are now unusable for me on both iOS and android. However, going to “payments” on the website, I’m unable to initiate a payout — clicking on “manage seller preferences” at the bottom of the “payments” page does nothing. The “link”...
4 Feb - International Orders & Getting Proof of Delivery to be Able to Get Paid.
I am a private seller (by choice) who does a small amount of business abroad, maybe one item a month. I normally avoid using Ebay’s Global Shipping Programme as I find it more expensive than it needs to be and slow at getting to the customer. I norma...
Manage payments
As of today ebay funds will be available two days after item delivered - does anyone know what happens if the item shows as dispatched and not delivered for ages how long before the funds are released to the seller
Scammed me TWICE! Buyer scammer has more protection than me.
Scammer bought from me before: Yellow Snowdrop Midas. He complained it's not the same one. His digital proof show all the three vital yellow bits MISSING (conveniently). He said the slugs had them. Slugs with penchant for yellow bits of the snowdrop?...
Buyer protection fee will only apply to electronics from tomorrow
As the title suggests, please read below. Starting from 4 February, Buyer Protection will be live to give buyers more peace of mind when shopping on ebay.co.uk. To minimise any potential disruption on our platform, the Buyer Protection fee will be gr...
Accepting returns
I've had a request from a buyer to return an item after charger stopped working after 3 days and no longer need tablet as a result will I need to accept as I normally never take back returns
Resolved! Dispute opened with payment provider
Buyer purchased very expensive fragrance from me. I have it clarified from the manufacturer it's authentic. She set up eBay account and purchased same day. No feedback for me but a month later has opened dispute directly with payment provider 'item n...
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