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Postage weights

This not the first time this has happened. I ordered a label, checked the box was showing up to 100 g, and downloaded the label. However, it showed a weight of 1g, so I cancelled the label, scrapped the envelope, and tried again. This time the actual...

Postage Refunds

I have refunded postage to a buyer who bought two items and as usual eBay has apportioned the refund taking part from the postage paid and part from the cost of the item. The item was £1, postage was £1.30 and BPF £0.76 making a total of £3.01.I refu...

Posted an item, but ebay fails to update

I posted and item to a buyer recently by royal mail on ebay however it says that i still need to post it, but when i use the tracking number and go on the royal mail website it says that " An update will only be provided when we attempt to deliver yo...

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Resolved! Is there now no option to add tracking if you dont use the forced ebay option ?

Hi I've sold an item and sent it via RM .And I can't seem to find the option to add tracking .The seller seems to have picked a 3/4 day option via hermes and with how the new scam works with eBay holding money until it's delivered I want to get it th...

Resolved! Collection Code not shown.

Buyer didnt show collection code after collecting the item. And they never show it. What am I meant to do?

POSTAGE

I wrongly input FREIGHT for postage on an item I was sellingThe item has sold but I am unable to input an amount for postage The buyer cannot pay for the item as no postage amount is displayed How can I change to normal postage instead order to input...

Cancel order due to wrong address details.

Hi. I can't buy postage label through Ebay as I have an Ebay massage that says 'delivery address contains invalid or missing fields' in address provided by buyer. I have to post it out by tomorrow. Do I receive a defect when I will cancel this order ...

Failed tracking

So sold, got payed, packed, off it goes Royal Mail tracked 48hr. I check tracking and all good until it gets to the buyers area, no more updates, delivered positive feedback received, but no confirmation from Royal Mail that item delivered , SO NOW h...

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Packlink no longer accepting Evri parcels

Just a heads up the Packlink are no longer dealing with Evri parcels. Tried to drop a parcel off at an inpost locker this morning and reference would not be accepted. Contacted Packlink and it seems they dropped Evri from the 26th Feb. Good to let ev...

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