Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Will a buyer get a refund on postage on simple delivery if they buy two of my items at the same ti
A buyer has purchased two of my items at the same time, they have chosen simple delivery so will they get a refund of one postage if I parcel the two items together?
Technical issue affecting Simple Delivery Evri Ship-to-Store labels.
Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread). I have just been to a parcel shop to drop off two parcels however upon scanning the...
refunds
Hi there ladies and gentlemenWas wondering whether anyone of you fantastic people can help me?I recently cancelled two orders that sold never purchased label downloaded etc yet ebay have taken money from my account.Contacted customer services and the...
Click and collect delivery ETA is insane?
On my last few purchases over the weekend I chose to opt for click and collect. Considering I drop off parcels almost every day it would make sense for me to pick up parcels at the same time, rather than wait at home or have someone wait in for me. I...
Simple ebay rip off!!! - Is this even legal?
The other day I received an order and requested a postage label as I had been doing since 'Simple delivery' came in. However, after purchase I happened to notice that the postage cost was significantly more than I expected. After checking Royal mail ...
Simple delivery overcharging
The simple delivery is a joke, I don't know why edit the let us edit the postage size if they get it wrong. I have some items listed and a ebay buyer has bought 4 items and whether it was 1 item or 4 items they all fit into a small Royal Mail Parcel ...
Cancelling a buyers order after the postage label has been paid for on simple delivery
Just sold some Xmas light this afternoon and it was by Simple delivery.I’ve already paid for the Royal Mail label and it will be picked up from my address tomorrow morning.she paid for small parcel but I paid extra for medium parcel.after an hour she...
Evri Tracking mysteries - Seller dropped off item on Friday, but On Monday dropped off again
I am seeing the tracking of Evri for the item I bought.The tracking shows clearly the seller has dropped off the item to parcelshop on Friday afternoon.And then it shows, it is being sorted in sender's depot. Saturday and Sunday has passed without an...
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
Dhl collection selling an item
When will dhl turn up?
RETURN LABEL
I purchased a new phone from China - SAMSUNG FOLD 4 - OVER £500 and the front screen didn't work. Ebay have issued a refund but the seller has asked me to return it via ROYAL MAIL and they will refund the return postage when they recieve the phone. T...
oversized parcels - NO delivery service with Simple Delivery
Ebay forgot abut sellers with oversized parcels! i can't select any other service than Royal Mail and Evri but both are not taken oversized parcels at their shops! so how do i can book any other courier through ebay or how do i can setup Custom posta...
so-called 'simple' delivery is the exact opposite for buyers
I recently bought several things adding a note at time of purchase, begging vendors to please NOT use Evri/Hermes who flatly refuse to deliver to me. Evri always claim to have attempted when I am in. Only after three so-called "attempts" can I claim ...
How to claim parcel loss following ebay simple delivery full value protection
Following the latest ebay simple delivery changes, ebay claims that the full value of the item is protected "if the item is lost or damaged from the point the item is scanned into the carrier's delivery network and until it's marked as delivered" whi...
Postage
I was reading the order details for an item I sold.See below When I print a postage label I have to pay for it out of the earnings.So this means ebay gets the money the buyer paid for postage and also the money I pay for postage.Is this what is happe...
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