Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
£1500 gone. Missing parcel.
I ordered a camera for £1500 and never received it. In a nutshell, Parcelforce first marked it as delivered, but the proof photo was taken in some random place. The next day they updated the proof photo to actually show my door, but when I got back f...
Resolved! Something went wrong and we were not able to generate the label
Hi, I am trying to purchase royal mail postage through eBay but when I click purchase postage label I get this message "Something went wrong and we were not able to generate the label" is there a problem or am I doing something wrong?
Yodel have lost a parcel and buyer wants a refund
I sent a plant via Yodel and used Custom postage as I needed a specific combination of box size and weight. Yodel appear to have lost the parcel with no tracking updates for 6 days (last update was depatched from depot). I have raised a loss claim wi...
Has anyone else experienced this? Seller sent me a blank A4 paper after refund
Hi everyone, I had a very strange experience with a seller. I opened a dispute because my item was delayed. The seller eventually refunded me. However, I later received an envelope via Evri from the seller that only contained a blank A4 sheet of pape...
Postage
I've posted the item but went old school as I haven't used the prepaid method before. How do I record its been posted without using the sqr code?
Delivery
Hello I am very confused at the moment with delivery. It seems to be QR codes and print labels. I have always entered my items as buy it now and pay at the post office. Please can someone advise or are there instructions I can follow. Thank you
Evri website tracking and eBay Evri tracking showing different delivery status, no delivery attempt
In a nutshell as an eBay buyer I was due to have something delivered last Saturday between 14:00 - 16:00 and no-one from Evri came to deliver, we have a doorbell cam and I was in all day - on the Evri tracking I got the 'We're Sorry, w're not able to...
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
Shipping and returns to the EU since Brexit – how are you dealing with it?
Hi everyone,since Brexit many sellers have restricted or completely stopped shipping to EU countries. The reasons are well known: customs procedures have become more complicated, shipping costs are higher and, most importantly, handling returns from ...
Simple delivery is rubbish
I have spent the morning trying to post an item I have sold. I have no printer and am unable to use the new eBay app on my phone as the phone is to old! So I cycled to the local village post office to be told that they are not accepting eBay parcels....
Post Office staff complain about earning less from pre-paid postage - anyone else had this?
My local post office manager always whinges when I take in ebay items with pre-paid postage because he says he earns less than if postage was bought at the PO. He never refuses to take any parcels but it's irritating nonetheless. I just tell him that...
How to claim parcel loss following ebay simple delivery full value protection
Following the latest ebay simple delivery changes, ebay claims that the full value of the item is protected "if the item is lost or damaged from the point the item is scanned into the carrier's delivery network and until it's marked as delivered" whi...
eBay wrongly showing tariffs to be paid by the buyer on delivery
eBay are showing on all of our listings for the US market that the new tariff in place has to be paid by them (the buyer) on delivery, their exact wording is - "Due to US policies, import fees for this item will need to be paid to customs or the ship...
How to opt out of Simple Delivery
Simple delivery cannot possibly suit everyone and everything sold on eBay despite management’s wishful thinking. Here’s how to opt out (at least until they change it again). Below ‘DELIVERY DETAILS’ is ‘Package Size’. Clicking in the box brings a pop...
Resolved! Simple Delivery rip-off
Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...
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