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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
  • 235 Views
  • 0 replies
  • 1 kudos

Resolved! Simple Delivery rip-off

Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...

User avatar by • Engager
  • 5157 Views
  • 112 replies
  • 21 kudos

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...

Lost eBay parcels posted with Royal Mail

I have a lost eBay parcel which I am trying to claim for through Royal Mail .. I don’t have a valid email address for the buyer .. how do I fill in the form ????

User avatar by • Contributor
  • 274 Views
  • 6 replies
  • 0 kudos

Reduced postage options for sellers

I have recently started using the app on an iPhone 12, from an 8. I have found that when adding a custom postage service for a 2nd class large letter, the only option is up to 100g which is £1.55. I sell cds which fit into the up to 250g category for...

Simple label refund

Spoke to CS, said I need to fill out form to get a refund on simple label refund Filled out form, submit, says there is an issue with my order id. Anyone else getting this error?

Unable to collect item from collection point as havent recieved SMS/Email containing Barcode

Two of my parcels have been marked as delivered to the collection point. I went there to collect and they said I needed the barcode sent to me (but i havent been sent a barcode). They wouldnt accept my ID and said i needed the barcode etc (which i do...

Two Simple Delivery Questions

I am having problems with Simple Delivery. Can anyone assist here?: 1. I have been waiting over two weeks for a simple delivery refund after submitting the relevant refund form. Is this normal? 2. I sold an item today (not free delivery). I have not ...

Royal Mail and Ebay

Hi, I seem to be having a situation here with Ebay and Royal Mail. This is what happens: Someone buys something, I go to the postage options and click on "Collect Parcel" and get a pop up thing saying Royal Mail will collect on such a day. Happy with...

Im being charged twice for postage as buyer

Buyer bought 2 of my items on a multiple listing and was charged 1 x postage but I am being charged 2 x postage to buy/create the label???? Went back through past sales and just realised this happened before when buyer bought 3 x items, was charged f...

User avatar by • Contributor
  • 40 Views
  • 1 replies
  • 0 kudos

Posting via R.Mail "free" collection

I have tried to get a "free" collection from Royal Mail when buying postage through S.D. No Way Jose!! Anyone find out, in simple instructions please, for a dinosaur user, as to how one gets a "free" pick up.BTW at least the cost for books over 750 g...

Has ebay changed its policy or is it me missing something?!

I have been a seller /buyer on ebay for 23 years but have never had a week like this week. It started with a buyer contacting me to find out if I had more than one bra for sale . We agreed to her buying 3 bras for £30 with £3.35 postage . She was the...

User avatar by • Contributor
  • 129 Views
  • 3 replies
  • 0 kudos

Was ment to post but buyer asked to collect

I recently sold an item through eBay. The buyer paid and I got the item ready to post. Before I could purchase the prepaid postage label, the buyer emailed saying they were local, asking if they could collect the item as it was needed urgently. I agr...

Parcel heavier than Simple Delivery small parcel

My parcel weighs 2.5kg so should be medium parcel and not 2kg small parcel as per my listing using Simple Delivery. What is the best action to take? Do I just use the label anyway and Ebay bill me the difference and I believe a £1 admin fee? (Am I bi...

Simple Delivery

Is anyone else fed up with the change to Simple Delivery? This is not "simple", it is impractical and can end up with either losing out on incorrect postage or if you go up to the next level of postage it could be more than you would have charged had...

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