Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
seller had the wrong address so the return came back to me the seller, now I cant get another return
07-13406-08348 Please can someone help with the return of this above item, the first return went to the wrong adress and came back to me, now I cant do another return. Please can you call me to help
Buyer only returning 1 part of 2 but requested full refund
Hi I’ve listed and sold 2 items together the buyer has said one of the items is not as described and damaged , , eBay automated a return because of this reason which is definitely not true it was in perfect condition I have a 14 day return so no need...
Purchase history 2023
Can't see any purchase history for 2023
My order delivered to wrong address. Seller not giving refund and Ebay not stepping in to resolve
I placed an order on 16 August. I received an email on 20 August with tracking number and message saying "the seller marked your order as dispatched". I clicked on the tracking link in the email and it showed that the package was delivered on 18 Augu...
Item delivered but not ordered
I had a parcel delivered by Evri that I hadn't ordered. There is no return address or sender on label only a reference number. What do I do with it. Any suggestions?
Listing was removed
I listed a product on Ebay, the bots had removed it saying it was a counterfeit product. I have made other listings similar to this one but they are good. I made an appeal but still have nothing come back. Do you know when they'll respond and how thi...
Lazy AI listing descriptions
Though it may be very helpful to have AI generated descriptions available it is extremely frustrating that it has caused a increasing laziness to put essential details in the listings.For example, condition report and sizes.I've been trying to find a...
Hoilday Mode
Hello.I am away on holiday from 29th August to 16th September.1. Should I show my items with this hoilday mode showing.or 2. Should I hide my listings.If I choose number 2 and it is reflected in feedback from a customer, will eBay remove if received ...
Resolved! New Watch Listing
Hello, I advertised a watch with eBay yesterday and have received 2 separate offers. I accepted the second offer however I am concerned the buyer has no ebay history and this me be a scam as now my watch is no longer listed for sale and I am missing ...
Refund
Hello i bought a product from a seller called and in a years time we encountered a problem with the product, with the one year warranty on the product the seller advised us to send the item back to them in which we did, Then they told us that they co...
Adding postage options that aren't 'Simple Delivery'
Hey everyone, I'm trying to list a bike frame for sale. I don't want to use Simple Delivery as I don't want to wait in all day for DHL. Is there a workaround to list ParcelForce as a shipping option?
Pay the agreed reduced price
I agreed a lower price with a seller, how do I make that new lower payment
Resolved! Simple Delivery isn't so simple - tell me how to cancel a label and get a new one.
Sold an item, got a prepaid label. Parcel wasn't accepted at the post office as it's a bit too heavy and too big to be a Small Parcel. So I need to cancel that label and print a new one. Was super-simple to do so before the so called 'simple delivery...
Buying from the USA
16-05-2025 2:33 PM I am trying to purchase the following item on eBay UK: 257077437032. The seller has many other items that show up on ebay.co.uk but this one doesn't. Looking on ebay.com the shipping info on this item says 'may not ship to the Uni...
collection
buyer says ebay have not sent him QR code for me to scan
Resolved! Buyer defrauded by a buyer
Hi! Please help me with this problem! I found a product on Merket please and I want to buy it, but the person in question can neither bring it nor let me pick it up because it is in a place where it is impossible to enter and asked for my name and ad...
Buyer won't pay!
I recently sold an item but it had a missing part. I advertised this fact and it was sold. Everyone was happy. Then a week or two later, I found the missing part and contacted the original buyer - I told them them I'd found it and did they want to ad...
Safest delivery high value
Just a bit worried about a High value peice of jewellery that is wanted by a member and they want it re-directing to the post office rather than their ebay listed home address!! Or asked to send via royal mail to home but not next day I said I will o...
Nectar points not awarded for purchases
I have been noticing that despite logging in to Nectar and following their links to eBay prior to making a purchase that some points, especially on higher value items are not being allocated. Today, (26 August 2025), I decided to contact Nectar. Thei...
Seller not responding
Hi, I purchased some TPMs sensors in April and they are starting to fail! No response from the seller! How do I raise a dispute with eBay?
Combining postage when it’s mixed
A buyer has bought 4 different items and postage is Simple Deliver on 2 items and the other 2 will be posted via the traditional ‘pay at the Post Office’ method. The site is preventing me from combining postage which isn’t fair on the buyer. The buye...
guarantee on faulty item
i tried to contact seller on several occasion's with no luck. so chatted to an ebay rep. they ran through things with me and said they would contact seller. they had no luck so said they would instruct seller to make a full refund. my problem is now ...
Item failed inspection and sale cancelled with 'item cannot be exported'
I purchased a vintage HP65 calculator from a US seller to be shipped to my address in the UK. I have purchased several vintage calculators through eBay from the US without any issues previously.The item was shipped via eBay's global fulfilment servic...
Item not arrived, EBay need to raise a claim against Evri?
Hi everyone, seeking some help and a human at eBay not the chat bot that doesn’t help. I sold an item recently, buyer didn’t receive. Evri have confirmed they have lost the item. I have refunded the buyer m. After 2 weeks evri have said that they don...
Removing an item from my selling list that has been hidden by eBay for an advertising violation
I have had an item within my selling list hidden by eBay for an advertising violation (Iphone 12 accidently listed in the category of an IPhone 14). I accept this was wrong and a mistake. I changed the catagory to the correct one as eBay asked and ha...
Classified ad not working
I am listing my car for sale on classified ads.2 days I have tried to list it but it says location missing,but there is no location tab on the listing page to fill in ?
Why is eBay Failing to Fix Their Postage Issues?
Yesterday I reduced the price on 44 active Buy It Now listings. eBay's computers, of their own accord, then proceeded to change postage liability for UK customers from "Seller Pays" to "Buyer Pays". When I complain to eBay some of the agents say it's...
Selling
Hi. I sold an item and sent the item tracked.when I went to upload the tracking number I couldn't find it.i endid up getting the pre-paid label by mistake which added it's own tracking number. Now I can't add the tracking number I have.i messaged the...
item from China? Or London
Why does this site allow companies to advertise goods that are from London (in my case), then you wait forever for the delivery, and you find out that they are dispatched from China? I'm sure it's a law for misrepresentation, or maybe is a money-maki...
SIMPLE DISPATCH
I HAVE JUST DISPATCHED A BOOK -115 GMS, LARGE LETTER - THAT WAS LISTED BEFORE THE SIMPLE DISPATCH SCHEME AT £6.99 - (4.99 + 2.00 POSTAGE) . BEING FORCED TO SEND IT SIMPLE DISPATCH HAS COST ME £2,72 AND AN EIGHT MILE ROUND TRIP TO THE POST OFFICE - WE...
Double postage cost, only one label for both items.
Hello, I have sold two items to the same buyer. eBay have charged double postage which was £5.54, but only allowed me to print one label. It would only cost £2.75 to post both items in the same box, so the buyer has paid £5.54 for postage when £2.75 ...
Buyer changes their mind having bid for product and accepted terms of sale
Hi Can someone help me on this please?We clearly set out our terms for sale as a collection only item. The buyer bid and paid the monies and then made every excuse not to collect (so evidently changed their mind) and then appealed that we had not dis...
Location not listed
Im trying to list an item but it says problem with location, it gives me no option to add my location, i have never had this problem before with other listings
buyer got a full refund but did not return the item
I sold a thule caravan bike rack, the buyer was happy to take the item but noticed that there was some brackets missing. I gave a partial refund and the buyer was more than happy to take the item away. Subsequently the buyer lodged a complaint and eb...
From Business seller back to Private seller
I'm no longer a business seller and haven't been for many years. I'm selling my campervan on Ebay and just realisedIt states I will accept returns within 14 days! Im trying to change my account back to personal account from business account - is this...
Location issue
I’m trying to list a van for sale. Every time I go to complete and list the item it keeps saying I have a location problem and I must show the location of the van. I’ve looked everywhere and I can’t see where I enter the item location. Has anyone any...
item location problem
im trying to list a car and it keeps telling me i have a item location problem . having searched all over and made the relevant updates it still will not list and still get the same error "Looks like something is missing or invalid. Please fix any is...
Sold an item that goes over the small parcel threshold after packaging.
I sold an item that I thought was under 2kg. However, after packaging, it's about 100g over so no longer eligible as a small parcel. I have tried cancelling the postage label through ebay but it won't let me. Is my only option to cancel the whole ord...
Scammer Allowed to Leave Negative Feedback
HiI had a return today where the buyer had swapped out good parts for bad I actioned a call back and explained that I would refund but need to report this to Ebay the call back agent said he would open a case against the buyer, I asked the agent for ...
click and collect
I purchased an item for click and collect at a collection point I have been using in the past. The business has changed owners and the click and collect service is not so well run.I gave them the barcode for them to scan but it seems as if the transa...
Please help. I want to send an invoice to my buyer to add postage.
The instructions are to go to Orders-Actions- select invoice. But in Actions it only says Edit. Please can someone help. Or can someone tell me how to contact eBay, not the AI chat which is rubbish. Thanks
Simple Delivery Charge If They Get It Wrong !
HiI really don't understand simple delivery! Ebay tell you what the postage should be and if we alter what they recommend you could get a charge.. But now it states as you go to print your label it must not exceed the option selected, so if they get ...
Unable to list cooker
Hi, I’m attempting to list a cooker but it’s not letting me as the manufacturer (Stoves) had recalled a few models a couple of years ago. My cooker isn’t one of the affected models, yet I’m still unable to list it. There’s a few very similar cookers ...
Buyer no feedback
I always check buyers before sending and I note this buyer says been on Ebay since 2021 but on checking feedback there is nothing - no positive, no negative. Just felt it seems a bit off as the buyer says she has bought things? Am I right to be suspi...
Variations and simple delivery
In the good old days before Simple Delivery I could list multiple items as variations on a single item and set the postage so that postage was only paid on the first item bought. The automatic changes ebay has made to my listings seem to have removed...
Scammed fraud
Account was hacked payment card removed and goods worth £275 reduced to a fiver he as£5at my end it stated your item as sold for £255 so I duly posted expecting payment of £255 to follow and waited than a payment arrived for £5 .? I contacted the buy...
Make a offer
Trying to make a offer get taken to paypal then get taken out of paypal with no offer made
Shipping costs
Hi, I bought two different items (BD discs) (I have won two auctions) at the same time from one ebay seller and he charged me double for shipping cost. How can I get a refund of one shipping cost? Please, reply, help. Thank you.
Error
Every time I try to update my info I get this and can’t do anything with my eBay. Sorry, something went wrong. Please try again later.
Feedback
Is anyone else missing Feedback comments, I have sold a few items, and my feedback number has gone up, but the comments are not in the feedback profile, someone left me feedback yesterday, as my number changed from 905 to 906, but there is no comment...
Combined postage on simple delivery on buy it now goods
I am private seller. I have just had a buyer asking the cost of five items if sent altogether. This used to be easy but last week I had a buyer who bought seven items. Ebay grouped four of them as combined, then two of them, and then one. How can I e...
Problem with a "purchase"
Ive just had a complaint from a person who had an item in her basket but when she decided to complete the transaction someone else had taken the buy it now option and completed the deal.This person is now blaming me for her not getting the item.How d...
return canceld item
a item i orderedthat i canceled within 24hrs of ordering as soon as i noticed the delivery time.the seller refused to cancel as they said it had been dispatched. it has now been delivered i have asked for a prepaid postage label the seller is not rep...
Feedback useless
So feedback is useless ..! Recently left negative feedback for seller (only the second ever) it never went onto his account and has now disappeared , so WHAT is the point of feedback ..?
Posting an item I have sold
I am trying to post an item I have sold but when trying to get the postage label it is coming up with “The delivery address contains invalid or missing fields. Please amend this and buy your label.” How do I resolve this?
excisting listing of forks blocked from taking and offer as it is restricted due to bladed items ...
i know this frequently does people's head in when they try listing an item that has no blade but still gets blocked due to this . i have one better now , an excisting listing of a set of forks with no mention of a knife or blade anywhere near gets it...
Hi all l have just sent 12 items to one customer who bought them separately but paid one group posta
I have just sent 12 items to one customer who bought them separately but paid one group postage . But ebay have only put 5 down as dispatched and it won't let me mark the others as dispatched what can l do
Home post office pickup but item is displayed as “dispatched”
Hi there! thanks for the help!I have just sold an item and have chose to have the Royal Mail delivery collect from my home. However, now my EBay app says that my item is already dispatched but the postman isn’t due to pick up the delivery until tomor...
Currency.
I'm registered in the UK. I've sold things on here for £££. I'm trying to sell something else but the pricing is now shown in US$. I've tried to see how to change the currency marker but all the AI bot tells me is that currency is determined by your ...
Postage
I have a buy that has purchased 5 items, all on simple delivery, why can they not be posted together? simply delivery puts them in 2 separate baskets. Why has ebay changed this? it's causing too many problems! I'm thinking of ditching ebay for other ...
Item unavailable
I recently made a purchase. The seller marked item as dispatched. And provided tracking details. I then recieved a message today saying the item is not avaliable, and would I like to look at substitute items. I replied saying no thanks I want a refun...
I need to verify my ID and age.
I need to verify my ID and age. I don’t have a credit card. I DO have passport, birth certificate and photo driving license.
Selling
Hi, how can I get to items I didn’t sell in March 2025 to re list them again please ?
Cancelling an order after seller rejected it once
Hi all, I recently bought an item (a trading card) but then requested a cancellation. The seller agreed to cancel, but by mistake clicked the dispatch button and now neither of us can cancel it — we’re both getting the same “can’t cancel” message. Th...
Looks like something is missing or invalid. Please fix any issues and try again. Location
Hi, just wondering if someone could help me please. I am trying to list my car for sale. My listing is complete, however when I try to post the advert im getting the following message "Looks like something is missing or invalid. Please fix any issues...
inaccurate signing in location
Having changed my password, as prompted, I received an email from Ebay stating a new sign in was noticed. Clearly this was me, but the said email gives the wrong location each time, despite my account details being accurate. Help!!
Should I buy from/trust this seller?
Hi there - I am wondering if any kind ebay member would give me some advice. I am interested in buying a new Lego figure that costs £31.88 plus £3.71 standard tracking (it's the lowest price for that particular figure (new) on ebay). The seller accep...
Dispatch and dispatch time
I was contacted by Ebay on 22nd August to tell me that my Item had been sold. It had to be dispatched by Royal Mail within 3 working days - by Monday 25th August. As there are no parcel collections by RM on Saturdays and Monday 25th is a Bank Holiday...
descriptions on listings have got very poor
i buy and sell on eBay but the descriptions on the condition or items has got very poor. it seams sellers are happy giving you a potted history about Susie Cooper , and saying what it once may have been used for ? but they miss any details of the ite...
Overseas customers paying VAT ?
Hi, Everyone,haven't been able to get my head round this.As a UK seller who is not registered for VAT and will never achieve in excess of £85k Why is it that when I sell my postcards overseas eBay are charging VAT ?Can this be avoided ?RegardsGraham
Again...and again
I have posted twice on this thing and people are suggesting things I've already done.... But I can't reply to anyone.... there's no option to do this. Or at least I haven't found it , which is another problem. Why oh why have a help community when it...
Problems listing a car
Trying to create a new listing to sell a car. Everything is entered but when try to publish it says location is missing. Nowhere to enter. The payment options shows "cash on collection " as the only option and no location box. Tried using help bot bu...
Listing problem, my Ebay says my Payoneer isn't ready
Hello! I'm new to all this stuff and I have been trying to sell vintage shoes. I haaf opened a Payoneer account, it was the only option Evay gave me. Payoneer sent me a letter that my Payoneer account isn't ready ready and verified. Ebay doesn't acce...
Ebay is different
Why has ebay changed. My user name is different, and according to them i have no previous purchases ( although i been on ebay over 10 years) and they are asking me to add a new card before a purchase can be done. Whats wrong with the card thats regis...
Seller admits losing item
Looking for help, I think it's unfair that a seller can create a postage label and mark it as dispatched, when it hasn't. Recently brought an item and the seller provided a tracking number, and marked as dispatched. I then receive a private message f...
Coral jewellery is not live animals
I do not sell live animals but ebay has removed my coral jewellery. How does that work? The coral is not alive, it is dead coral made into jewellery. Can't even make contact with ebay, just goes round in circles. How can this be sorted please?
Increase the item quantity in my basket
Dear Team; I have been struggling on how to increase quantity in my basket for an item. Can someone show me ?
eBay's Computer Continues to Revise Postage of its own accord!
I have just revised 44 But It Now listings, changing the prices. And now eBay's computer has changed who is liable for postage from Seller to Buyer. Why? They said this would never happen again! I am not happy. I will now have to spend a considerable...
Postage
I have posted and item sold on Ebay, the day of the purchase. I have the tracking info. I used the post office as the prepaid label would not work and I wasn't getting anywhere with Ebay support. Frustratingly I can't update to say the item has been ...
Quoted wrong postage
I have made a mistake with the postage on an auction item and someone has bid on it. I am trying to get in touch with the bidder to tell them and give them the opportunity to retract their bid if they are unwilling to pay the correct postage. When I ...
Right catagory
I want to list my riser recliner chair,but when asked what i am selling when i put riser recliner chair it says no matches found. Can anyone tell me how to find the right catagory to list my riser/recliner ?. I did list it when it said continue witho...
Disappointed
I am beyond disappointed.... After asking a question about a problem I'm having listing an item I have not had any constructive help. One person said it was a glitch at the moment in the system, another suggested I need to update everything in my acc...
Query re Ebay dictating the price of an item.
Hi. I am trying to create a listing and put the item at £79.00. But eBay is automatically changing the price to £183 based on other items, BUT the items are not similar. Every time I put the £79 in, it takes it out! Any suggestions on how to tackle t...
BROKEN GLASS
I bought a relatiuvely expensive vase that arrived courtesy of ebay shipping in 100 pieces, I have the return slip and the seller is aware but doesn't want the itewm back, they have video and photographic evidence, so I still need to ship back a bag ...
humans
are there any actual humans operating Ebay ??? Been trying to list an item for sale for an hour now and keeps coming back"Looks like something is missing or invalid. Please fix any issues and try again."Item location Tried and tried again but nothing...
Shipping via ebay
Customer messaged me after paying for item asking me to ship by Royal mail. When i clicked get shipping label it only gave me option of Evri so i told the buyer that. She said change or she will take action against me with eBay. Just wondering can yo...
Posting
My buyer has requested I send Royal Mail but I have evri set up as simple deliveryhow do I then mark as despatched and upload tracking once I have posted the item?
Refund for seller fees
I've reposted the same ad 3 times because the collection address was incorrect despite the fact I'd updated my account address. I didn't want to leave the ad live with the incorrect collection address so ended the listing early twice. The collection ...
Relisting period
My items wanted relisting and I just did what I usually do but they are ending after 7 days and I’m having to relist again. They always relisted for longer and I’ve searched all weekend how to fix this. Can anyone help please
Reporting prohibited items
When trying to report prohibited items the instructions say "Click on the question mark on the listing".There is no such symbol anywhere on the page.What happened to the simple "Report this item" icon thingy they used to have?Another ebay glitch...
Voucher CODE 8%
Hello all, I was provided an 8% voucher code for being apart of the NHS, the request is to make a purchase over £20. Every item I have attempted to purchase for the past couple months the code shows up as either invalid or "this looks like that's the...
Why do ebay allow so many counterfeit goods to be sold on their platform
It's irresponsible and surely against the law,There are many reasons for NOT selling fakes... quality and safety of goods, legally ebay should be made to take responsibility.
Change collection address
I'm trying to post a listing but everytime I do the collection address is incorrect. How do I change it??
Credit card required for 75 yo to buy a hand saw.
I have been a member of Ebay since 2003 and have 100% feedback. I am 75 years old, trying to make a living doing odd jobs. I tried to buy a Bahco handsaw but was asked for a credit card to prove I was 18! I don't use a credit card. I have 2 debit car...
Rejected to pay
The item I'm trying to buy is advertised as it would post to many countries via GSP. Among many others, the list also includes Hungary. However, when I wanted to pay, I got the following system message: "Unfortunately, this seller won't send this ite...
two accounts
Some how over the years I ended two accounts and now wish to close one of them
airsoft policy does not cover vertical or angled grips, ok to sell?
as the title suggests I'm wondering if its ok to sell picatinny angled or vertical grips, my items are 3d printed so probably wouldn't cope with the usage of a real firearm. Ive attached an image of the item I wish to sell along with the fittings ill...
Selling problems
I have sold plenty of stuff including vehicles,trying to sell this for my brother in law. Filled in everything, can't see anything missing and every time I try to list I get this message.Tap "item location " and it takes me to a plain white screen
Enter location error when listing a car
Im trying to list a car but can only get as far as drafts. When try to list it says error, enter location, but there is no where to enter it. I've tried on phone app and laptop page. Looks to be an eBay issue
Suspicious Sellers - iPhone 16
I am in the market for an iPhone 16 pro max and whenever I look at the seller, there is like a 90% chance the account is a new ebayer with 0 feedback score rating. I think there is a new scam going on because seeing at least 20+ accounts over 2 weeks...
Pay outs on hold
Hi I have a blue banner saying payouts on hold to verify my new bank account that I recently added. But I haven’t added a new band account and it’s the same one I have always used showing in my sellers account. I have only been selling for a few mont...
Buyer stating product faulty
I have a buyer contacting me stating that the sandals I sold her were not just faulty but not genuine. They became damaged while being used by her and she has apparently thrown them away. I have offered her a partial refund but not interested. Any su...
ebay contact us error
whenever i try to contact with agent and in chat box only text is seeing from last 3 days and its also not editable
Free additional item postage on simple delivery is broken
Can anyone help with this problem, I have a multi item, multi variation listing that was free shipping on additional items everything worked as expected prior to simple delivery. Now everything is setup the same but simple delivery refuses to apply t...
Delivery and payment
I used a different delivery service to the one booked through ebay as the post office told me yodel wiuld not take the parcel so i sent it dpd at extra cost to me and it still arrived on time. Can they still sign off the deluvery and releade my payme...
Seller sold me a defective item, not as described. Accepted my return but return case was cancelled
I bought an item from a seller.An open-box ROG ALLY X - handheld gaming computer. It arrived not as described and damaged. I don’t know if it was damaged in shipping or not but it doesn’t look like it happened during shipping as there were no impact ...
Combined postage
One of the reasons I stopped using ebay was because the opportunity to send invoices with reduced postage for multiple purchases option disappeared. Most of my listings qualify as items that are OK for normal postage not simple delivery and have low ...
Refund
Hello there the buyer receive my package however is been broken But I packed well But they came broken to the buyer am I understanding correctly that this is not my fault but the fault of who delivered
Barcode
eBay didn't send me a barcode to pick up an item at a collection point. I received an email saying it arrived with the carrier. But eBay didn't send me a barcode to pick it up. What can I do?
Keychains, Phoncase with Labubu monsters images
Hi Anyone can share ideas for items Labubu likes on eBay. Exclude Vinyl face Plush. Think of items like phone cases, keychains, bags, and clothes. What are the rules for these? Thanks!
simple delivery
I've just been listing an item and reached the postage section. I was told 'Simple Delivery is unavailable for this item'. It's a pair of trainers. Over the last few ?weeks I've been drafting listings and Simple Delivery is the only option. Has anyon...
Resolved! If a buyer doesn't return item do i have to refund ive already paid postage for it to be sent back.
Buyer insists she's posted item back, accusing me of it being delivered but not wanting to pay back. I've checked on delivery still says accepted at their post office 8.08.25 but no other delivery status. I've tried getting ebay involved but not much...
Item Location not available
Hi I cant seem to list an item as its asking for an item location, however the option to add a location is not available in the preferences section before listing.I have done everything possible now except for contacting ebay.
Posting Golf Clubs as a private seller with Simple Delivery
Hi I am trying to sell some gol;f clubs that are surplus to my needs. When I go to the postage section it only seems to be the DHL "bulky, up to 20kg@ option which is about £15. Is this correct? Is there a better way as the club(s) plus box are nowhe...
Making offers
Hi, I wish watchers of an item would respond when you make them an offer, very annoying.thanks
I need to connect to Shopify but this message appears to me
Sehr geehrtes eBay-Team,ich versuche, mein eBay-Konto mit einer externen Anwendung (LitCommerce/Shopify) zu verbinden.Dabei erhalte ich folgende Fehlermeldung auf der eBay-Anmeldeseite:"Due to restrictions on your account, this service isn’t availabl...
Pay Pal
Hello, I have had an E-Bay account in my maiden name for many years and used to sell. However I now only use it to purchase. I would like to sell some items again, but my Pay Pal account is in my maiden name and my bank accounts are in my married nam...
Resolved! Ebay status screen on another monitor ?
Hi,I'd like to have an ebay status screen showing number of orders to dispatch etc on a small 2nd screen attached to my PC (I have the display already setup) . Something quite basic but easy to see. Is there a way to do this and have it auto update e...
I have tried to purchase from ebay.com in the USA.
The Global Shipping Program on the USA ebay.com does not ship to the UK. Has anyone found a way around this? I chatted online with an ebay.com agent and they have no answer. The only way I know is if the seller will state postage, but I have found it...
Unable to list as location missing
I'm trying to list my car. When I got to post the listing a message I red appears saying information about item location is missing. I can see nowhere to add location and my address is correct on my account settings. Any help would be appreciated as ...
Resolved! customer asked for later delivery
Hi , sold an item to a customer who was on holiday,, customer asked for delay on posting until 20th of this month , son i packed it and bought label, waited and posted it on agreed date,, no issue with customer but ebay have given me a defect for lat...
Simple Delivery
Hi, I'm currently working on a Draft for an Auction for a Trading card over £10. As it's over £10, the only option I have is to send it via Simple Delivery. However, in the drop down menu, I'm only offered Large Letter, Small Parcel & Medium Parcel o...
No option for larger parcel size
I'm trying to relist a large and heavy train set today (I've listed before, but no bids).Trouble is, it's switched to Simple Delivery and I can't find an option larger than Medium Parcel. This item is way bigger.Until today, my large items gave me th...
Can ebay let me have my draft listings back that were deleted after 75 days
Due to the ebay changes earlier this year it was no longer viable to sell my wares on ebay. I put my unsold item listings onto draft listings so I could pick them up again later rather than start again if that changed. Some of the recent changes coul...
Cancellation request denied
I recently bought something off eBay but didn’t realise it was collection only at the time. I put a cancellation request in for the seller and attempted to contact them but so far the 3 day cancellation request period has passed and the seller has no...
Simple Delivery
Hi AllI was just wondering why Ebay has changed all my postage costs on my listings to Simple Delivery ??Many thanks
Warning: it appears that eBay/EVRI can't be trusted.
When you buy EVRI postage through eBay ("Your package will be tracked and fully protected in case of loss or damage in transit") and the contents of the package are not in the package when it arrives: 1. EVRI says eBay is responsible for compensation...
Chinese seller copying my listings descriptiotn and photos
HiI keep getting sellers from china copying my descriptions and photos. Some of these photos were even sent in from customers and they have copied the lot! Its so annoying as I spent time sorting them out and asking permission to use them. Also the t...
selling
i cannot find my listed item
PRINTING A LABEL HELP
I tried to save the QR CODE for an item but it seems to have disappeared. I have been trying to access it again or to print the label but it seems impossible. The automated ‘assistant’ just keeps telling me the same thing which isn’t helpful. How do ...
Postage Charges
Why has my buyer been charged postage and then I have been charged postage aswell at nearly double the price. Transaction looks like seller has paid £2.90 for postage and I have had £5.40 deducted also?
I am restricted from selling
My account is restricted from selling, every time I try and upload an item I get the {URL0} message saying I can still buy but not sell, all my details seem to be verified and I don’t seem to owe money or have any messages explaining this, does anyon...
Resolved! Buyer saying INAD but it’s not the item I sent
Good morning, I list items on behalf of a small hospice charity. I listed a Ralph Lauren Cotton Oxford Shirt for £15 & a buyer bought it (although he did make a fuss about the postage price, which I reduced). The shirt was in lovely condition & was s...
Negative feedback removed by seller
How can a seller sell an item then cancel saying it was a friends although easy to see it was something they bought the week before -then they are also able to have the factual negative feedback I left removed .Where are the buyers rights ?
item location missing
hi im trying to list a motorcycle but it wont allow me to list it until i enter location trouble is there is no location available tried all normal routs but just going around in circles
My refund not refunded until now
My two dumbells are cancelled from August 3 2025 but my refund is until now not refunded, please give me an action to this
return label wont work and eBay don't help
I'm trying to return an item from the UK to the US, ebay provided a shipping label to send via DHL but I can't print it, a search said I could do labelless drop off at a locker so I took it and tried using the label on my phone but none of the barcod...
buyer saying item arrived damaged
hi buyer sent message saying item arrived damaged but the photos attached do not match item soldasked buyer to send photo of full kitchen door showing damage rather than close up of corner but not had reply,what can i do about this?this is not first ...
Trying to list a vehicle - no location error
Hi, I get an error coming up saying I haven’t entered my location….but there is no field in which to enter location. Is anyone else having the same issue? I’ve spoken to eBay customer service twice and both times I’ve been told it’s an error at their...
Resolved! USED RETURNS
I have a buyer returning a new item that was not as described, however, the buyer has used this item which they admit to doing so. How much can i deduct from the refund as i now can not relist this item as new and will have to sell it as used, therfo...
Seller claiming to be UK seller but located in China
Why is it that I keep coming across sellers that claim to be UK sellers but are in fact based in China ?? I feel that this is misleading information and misleading buyers. Is Ebay ever going to do something about this or is it a case of "we don't car...
warranty
Hi there , I bought a tap last year with 3 years warranty. Unfortunately tap started to leak from the handle, I contacted the seller for exchange but the seller is not replying. I have sent thrm 4 messages and nothing.. what can I do ? Thank you
weighing a large parcel that's to return to seller
HOW IS IT POSSIBLE TO WEIGH A LARGE PARCEL
Updating account with ni number
Hi I've sold sold 4 of my used dji drones, totalling £2000, i don't have any more items to sell and I'm not planning to, but I've got a red banner on my selling page saying to update my account with my national insurance number, what do i do? Do i ha...
Age verify
trying to buy jigsawebay says verify age, with credit card details.do not have a credit card.how do i verify my age,am over 60 ?
Resolved! Suspension of my listing while negotiating
I have a listing for a hot tub. It is a simple sale but the buyer needs to arrange a crane andHGV transport as well as arrange for the electrical power to be extended into his garden. Until he has everything lined up and contracted for, he is relucta...
Money taken
When posting a parcel with Evri and scanning label, it then shows on my bank account two large sums of money taken, from where I did drop off. anybody else had this?
TAX limits
Hello, with the new tax rules, eBay and any other e-commerces report taxes once you reach 30 sales, correct?This year I have sold brand new CD's from my personal collection to 29 buyers (so that's 29 transactions)But one of the buyers bought 2 itemsS...
Is it not possible to enter a link to a manual on a manufacturer's website?
I have a listing for a couple of radios but it got shut down because it "was selling off eBay" but the only external link was to the manufacturer's website for the manual for the radios (they need a manual to use them because they are not straightfor...
Wrong item sent
How do I get a refund , I have had a delivery of a parcel that's not mine , but now it's stating my parcel has been delivered it clearly hasn't the parcel delivered had a different address on it . What can I do now
Contact with a human being ??
I have a problem with my account, and cannot get anything other than an automated suggestion, not a solution. Does anyone know how to contact Ebay ?
Shoes
I need some advice on a situation. I’ve sent off some platforms shoes. The customer then messages me that the shoes was small even though they were 5 and those are size 6. The shoes are now damaged. Do I refund the customer fully or do a partial refu...
Simple delivery
No longer selling on ebay due to stupid postage
cancel an item i put up to sell - 4 days to go - bidding
Can anyone tell me how I can cancel my item for sale.It is up for bid, has 5 bids, but I've changed my mind and don't want to sell it after all.It has 4 days to go
Buyer wanted a different service to simple delivery service and I can’t mark the item as dispatched
Himy buyer wanted a different service to simple delivery ( which was Evri) as they don’t deliver to her address, so I sent it via Royal Mail tracked. Now it’s asking me to dispatch the item and I already have but not via simple delivery
Resolved! Seller asking to cancel a return request and re-open with a different reason
Hi, I opened an "item not as described". (Item received in a much worse state than the listing photos) The seller has messaged asking me to close my return request and open a new one with "problem with delivery" as the reason.(They mentioned it must ...
Purchase of a caravan..
Good afternnon... Last Friday i contacted the seller of a caravan about the item,sweet elder Lady and Gent,that e bay advertised to contact seller,to which i did.They shower me picrures of the caravan,to which i was happy,they then said due to a prev...
Is there a Direct link address to my ebay shop, eg. ebay.co.uk/ seahillshop ?
Can I get my customers to go straight to my ebay shop, with a linked ebay.co.uk address? This is for flyers and my own website.Thanks
Negative feedback and blocked and eBay offers to help ME CLOSE my account
So normal sale.Delivery notification comes through.Check later and I have negative feedback.My first one, so obviously my world falls apart (sarcasm).Ahh buyer doesn't understand that the little trays are tucked into the side of the case - womble !I ...
listing fees
First ever listing, thought it was free for motorcycles, received loads of emails wanting a payment, I thought these were scam emails so ignored them. I've now paid the insertion fee after finding out I have to pay, not a problem and have paid, have ...
changing personal details on Ebay
I want to change my email address and house address in ' my account'The edit button will not workany idea's anyone ?
delivery problem
Sorry I forgot to add my room number on the address. today I received delivery message said they ca. Deliver it and will return the items to the seller. I tried to contact the seller but he didn't response at all. What can I do now? or i only can can...
Decrease in payment.
I sold a pair of boots for £15 but only received £14.65 in my eBay pot. I am a UK private seller and it was free listing & buyer pays postage. When I have just re listed something for free the money had gone down to £14.30. Can someone explain?
How to deal with threats.
I would like to thank all that helped with my previous questions regarding a buyer that attempted to try and get a 50% refund on an expensive item but refused to return.Ebay has found this in my favour as I did exactly as advised.However the buyer ha...
Buyer hasn't received their parcel and the tracking shows it is still at the parcel Wearhouse.
My Buyer hasn't received their parcel and the tracking shows it is still at the parcel Wearhouse. How can I get this sorted? The buyer hasn't opened a item not received request. I am the one who is trying to get this sorted out. Obviously when I refu...
simple delivery
I think evertbody who is affected by this ridiculous simple delivery system should repeatedley complain to ebay, sellers should have the right to send parcels as they wish to, I personally wouldn't trust evri to deliver parcels to their own address n...
Stop
Hi, I want to stop my bid, because I bought it in somewhere else. Thank You
Missing best offer page
Yes, it IS an annoying thing that you can't put in a best offer. This is a recurring problem. I was speaking to an agent who said a significant number are affected. I tried to get through again this morning but the assistants just hit a reply and don...
multi listing quantity
when multi listing I have handmade Christmas tags I want to sell as groups of 10 , I have 13 groups so 130tagsin the quantity box do I put 13 or 130
Add / Change Paypal ?
Anyone else had issues adding or changing their papal account ? I need it for some Parcelforce payment options and I cant add a paypal account ? Have searched online and seen ppl having the same issue as far back as 2023
Where can i find buyers addtess after postage ?
I posted an item to customer but he also wanted a wood unit that I couldn't post l. I was going to take it to tip as id reduced it all the way down to £10 but being dark oak nobody wanted it not even charity shop ! he is elderly and no mobile phone i...
Resolved! Pre paid postage labels
i have recently started selling but Pre-paid postage lavels eat into my profits. As i am also dropshipping it does not make sense to get charged for a psotage label, is there any way to avoid being charged for a postage label?
Return address China
Been given a return address in China, what can I do ?
Item not collected
I ordered an item to be delivered by Evri to my local post office, I was away so planned on collecting 3 days after it was delivered there. Whilst I was away I received an email confirming collection of my parcel - I obviously hadn’t collected it.Pos...
I ordered as a guest but can't figure out how to request a refund. Is there an ebay email address
First time in ages using ebay and can't figure out how to return an item. Seller says they do not accept and item has arrived damaged and dirty
Simple delivery
From 1 September sellers who opt-in to send items via Royal Mail only for the Simple Delivery programme will see prices increase.For an item sold up to £100 and 1kg new price will be £5.15 and for over £100 new cost will be £6.16So this is 24hour tra...
not using the prepaid postage label
i sold a gpu. i clicked the prepay label thing but had trouble printing it and generally understanding it. so i just paid the postage myself the next day and sent it to the buyer. he has acknoledged he's recieved it but ebay still think it's not been...
eBay is showing 'This seller won't send this item to United Kingdom' but I'm in the UK and want to?
eBay is showing 'This seller won't send this item to United Kingdom' but I'm in the UK and want to? I need to know what changes I need to make in settings as have 3 buyers all waiting to purchase. I feel I've tried everything including turning on Wor...
no service available- what does this mean
Someone has made a purchase. Trying to get label and get message ‘no service available’ problem with address?
offers to buyers not working
Hello i have `send offers to buyers` enabled on all listings. However, when attempting to use the option, as an example send an offer above the minimum 5% reduction, the option does noteven appear on screen Allthat occurs is when clicked a new box op...
Warranty
I purchased a crankshaft pulley for a bmw 5 series in may it had 1 year warranty the pulley has failed been messaging the seller sent picture asked for an email to send a video of the failed pulley no reply how can i contact ebay to get a replacement...
Refund
Hello I recently buy Ford fiesta side mirror and I pay first instalment £20 on Klarna first instalment but I pay £20 by mistake I don’t know how to take refund
thinking of closing my account after many years
Feel to lower costs due to buyer protection and offers are around same as as what my figure was... plus returns i don't want enforced and pay back postage and then postage to return at my loss, selling items cheap isn't worth while items going down t...
Custom Wishlist
I have a custom wish list named 'Clothes', and it shows as empty when I go to it. I know it has many items saved in there, but, its showing up as empty . I can add new items and they get added but not showing up. It says it's empty, but, it's not. Al...
Order total higher than winning bid
I won an auction for £140, but when i go to checkout the total is £173.56 (£166.79 + buyer protection & postage).
My watch list is not working
I have tried to add items to my watch list by clicking on the button provided, for several different items, over a period of several weeks. No luck. when I go to my watch list it tells me I am not watching any items. I have refreshed, and cleared the...
Resolved! Delivered but showing overdue postage
Hi, I used Royal Mail to send a small package instead of eBay’s new prepaid labels but there was nowhere to add tracking as before. I have proof the package has been delivered but it’s showing as ‘overdue for posting’ still on my account. There’s lit...
sold a car
I sold a car 2 days ago and no contact from buyer, what can I do now
How to delete my feedback?
I want to delete my feedback how can I do please help me
Would ebay help me if my recently purchased mobile phone ends up blocked?
I recently purchased an expensive mobile phone and I should be receiving it early next week. The private seller mentioned to me that he recently got it from Samsung and used their trade in option to achieve a healthy discount and thus selling it to m...
Resolved! mark order as dispatched without buying a prepaid label
Hi hope everyone is well, I was wondering if anyone had some advice as I am trying to mark a sold item as dispatched however the only option I have is to buy a prepaid postage label? I have just noticed these past few days that it will only let me ch...
Bidding for an item
I receive this message but I can purchase items but not bid for any items -You've reached a temporary buying restriction.You can only buy items where you can pay immediately at checkout. To continue, find an item with an immediate payment method and ...
Hi I have an item sat on my selling list
I have an item flagged as policy violation 2-194901640166 which has been there months , how do I get rid of it ? When I press "resolve" everything is greyed out
Posting
Hi, not a big ebayer so might be missing something obvious. Does anybody know how I can update a current listing I have so that I can make it available to international bidders, I.e change the posting option so my item could go abroad? Many thanks
Selling
Hi , I sell the product and got the money , can I transfer to my bank account?
Item not as described it was gold plated
I purchased a 9 carat gold ring apparently vintage Hallmark. Been wearing it for a couple of months and I noticed it started to fade so I took it to a jeweller and they confirmed that it was a gold plated on top of 925 Sterling silver. It’s past the ...
My payment is stuck
Hello I'm new to selling stuff on eBay and got an order for 50£ everything got done but I shipped the order through DHL instead of Evri and Now the Customer have received the parcel and I had him confirming to ebay that he had received the parcel now...
Counteroffer
The seller has come back with a counter offer. I still want the item but I'm not willing to increase my offer. There doesn't seem to be facility to do this. What do I do to put my position across?
Defunct washing machine
Hi Guys I bought a washing machine back in March 2024 and it has completely stopped working, i have contacted the retailer and they sympathise but under the sale of goods act surely they should either replace or repair.Do you think I have a case to a...
Age verification ???
I have been buying off ebay for over 10 years. Today I went to buy a couple of pairs of medical shears and ebay have decided that I'm not old enough and need to take my credit card details to prove my age.I don't leave my card details on any site, bu...
Featured Posts
