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Seller News: December 2025

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Scammed (I think)

This is going to sound so silly but i bought a rather expensive item back in 2024 may, and it never arrived, a lot has happened since then and i honestly forgot about it but i just now stumbled on the old confirmation emails and the seller no longer ...

Selling

Hellowhy all of a sudden am I getting so many chances to offers on many itemsout of 75 listed I get over 40 Almost every offer I send is knocked back and I don’t make a salewhat your computer is up to I can’t decideyesterday I reduced 3 or 4 models s...

DHL agreement not in place?

Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have a...

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Buyer protection options for international purchase damaged in transit

Hi guys, wondering if I have any options other than return for a refund?: I bought several model horses from a US seller and one had a damaged box (sold as mint) and another a broken leg. These clearly happened on the journey somewhere as outer packi...

Refund

I ordered a framed painting for a Christmas present. It hadn't arrived by the due date and the seller said it was in a backlog at evri and asked me to wait few more days. I did this 3 times but eventually thought it wasn't going to arrive so eBay gav...

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  • 135 Views
  • 9 replies
  • 0 kudos

Large parcels

I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...

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  • 161 Views
  • 4 replies
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Sold an item illegally

A seller sold me an item illegally which I only found out when the manufacturer blocked the device remotely and informed me the seller hadn't paid for the item, therefore wasn't theirs to sell. I was only made aware of this after the return period pa...

Cancelled return

I tried to return an item, I started the return process, got Post Office QR code, took item to Post Office but refused to take as item was too large. I cancelled the return process. Now I need to return using other option Parcel Force. But the option...

Item not as described

I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...

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Resolved! I'm going round in circles

Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay ...

Colour

Hi, i want to search for a plain black dress. But the search shows me every dress that has black and other colours in it. I just want to see plain black. Is there an easy way to do this search please.

Resolved! Seller fraud - wrong model of eReader

I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...

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combined postage

Hello - just wanted to clarify combined postage - after looking at the ebay help on this they seem to suggest it's still possible to combine postage as it was done prior to the simple delivery - is this the case? I'm so confused with all the changes ...

Item shipped to local collection point

Hi Guys. I had an item shipped to my local collection point Argos. The item has been delivered there but I have no ready for collection email from Ebay with a barrcode for argos to scan. The seller says he has done everything he needs to do but when ...

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  • 2 replies
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Click and collext code

Hi i have bought an item and i had it delivered to argos click and collect. Tracking by royal mail shows the item as delivered to the collection point. I have not recieved an email to say its ready for collection or the six digit code that lets me co...

Resolved! Hi im selling a coin £2000 but buying is asking me to buy an apple gift card

Hi im selling coin £2000 and the seller has asked me to buy them an apple gift card of £250 also and they will send the money with the £2000 for the coin so she said she will add the £250 onto the coin price - £2250 plus £20 for any inconvenience ? I...

DPD germany missing parcels

I purchased a tyre from germamy on Sunday, it was picked up by dpd yesterday in germany, and was delivered to an address in germany this morning. I am in the UK, it has not been delivered, DPD have made it disappear. How do I get a refund when EBay c...

Resolved! Combined Postage.

I am combining postage for 7 items that have been bought and want to know if the difference in the postage gets paid directly to the buyer or do I need to send it seperately?

Account Restricted,

Ive have recivied a message from eBay, stating my account is restricted, im selling tobacco plant seeds for flowers and leaves etc, all grown in the UK and shipped from the UK. Im at a loss as to why this has happened, and is now effecting my busines...

Delivery in person

I want to deliver a sold item locally. eBay's help bot is predictably useless on the subject. How do I make the delivery in such a way that I get paid by eBay? Thanks

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Wrong delivery

HiI placed an order for three servings of Japanese green tea. I only received one. I've already paid a lot of import duties on it. How can I get the other two packages without paying the import duties again, since this was an incorrect delivery? Than...

Wrong user name after login.

I have been unable to access my true account. I can log in but then the username is totally different, the feedback is zero and no listings. I can log in via google, if i try just using my password it tries to send a code to my old number, ive tried ...

Missing item

I recently opened a return as 2 items missing from my order the seller says they have posted these out to me again but want me to close return now it means I have no way back if I don’t receive them what should I do

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

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Broken hoover

I bought the hoover 6 months ago £119 and the engine has went. But i am unable to contact ebay about it. Because it only brings up recent orders. How do i get this sorted. I did contact seller. But got no response it was a new hetty hoover it should ...

Selling

Hi, i am trying to accept offers but when i click accept, a white screen comes up saying null so i can't accept,does anyone have any clue why?

Parcel stolen

I live on high st dhl left parcel on doorstep and didnt ring bell my parcel was stolen and ebay class it as delivered any ideas as ebay wont talk to me

Missing Evri Delivery

I recently posted an item to a buyer that went through Evri on Simple Post. The parcel was delivered but the items were missing. Full tracking available but the picture the Evri Courier posted is completely blurred. The picture the buyer has sent me ...

Sold treadmill for collection only, buyer now says they will pick up via parcel for – what to do?

Hello all,I just sold a foldable treadmill for collection only from my address, and a buyer accepted my offer. Throughout our messages the buyer gave the impression they will be coming in person for pick up, but today they let me know they will arran...

sent incorrect item, 90 days+, how can report seller (repeat offender) and obtain refund

Ordered 4 Oct, received incorrect item 17 Oct. Immediately contacted seller to advise, was told correct item would be resent. Ongoing saga of me chasing it up and seller telling me it was on its way. Notice seller has form for this exact approach in ...

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Fleece jacket/ coat blue 16/18

Good evening I sent a offer out customer for a jacket was on for £12.00 sent a offer to then for £10.00, they accepted offer they have paid full amount of £12.00 .Why has this happened.

Buying Chisels in UK from US

Hi, I’m in Edinburgh, Scotland and trying to buy a set of chisels from a seller in the US. He thinks he has set it to be available for international delivery but I’m getting a “not available to purchase” in your location. This may be because they are...

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Turn off "ready to Re-sell"

Dear All (Including E-Bay management)How can the newly rolled out ready to re-sell feature be turned off. I have never, and as far as I can see never will wish to re-sell something I have bought. The fact that supposedly hidden purchases are now bein...

Postage

I have used the prepay label paid by the buyer in the event of the buyer not paying the right amount of postage what happens?

Postage

I have posted an item directly to the purchaser. eBay has automatically populated the tracing details with details it has created. In doing so I am being charged for the eBay postage label and the system will not allow me to cancel, despite saying th...

Buyer Protection Fee - Showing Wrong Price

Hi,Need some help, I have recently listed a non digital product for £260.00 and on the listing page it shows the buyer protection fee should be £271.10 (Attached Screen shot 1), But after the item is listed the price shows as a whopping £323.10, and ...

Resolved! Address by message

A potential buyer wishes to view my item for sale but eBay won’t let me send my address.The item is listed as both postage and collection.Can anyone advise how to overcome this, thanks?

New bug - Bulk postage page no longer automatically selecting correct postage service

I offer different postage options, from 2nd class up to special delivery, across a range of postage policies. Standard items go as 2nd Class, with upgrades to 1st Class, Special Delivery and International Tracked. Items over £20 have their own postag...

Payment pending

Payment was attempted to be taken out of an account that had no funds. Now the item I put on offer on that was accepted by the seller just says pending. How can I make the payment? Do I have to wait for the pending message to dissappear or can somebo...

Address my items are sent from is wrong

I moved 3 months ago from Bristol to Brighton. I changed my address. My account reflects my new address. However, books sold from my account are stated as coming from Bristol. Although EBay tells us about the importance of having the correct "from" a...

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Buyer's address

I have received a message of a sold item where do I find the buyer's address ? And when contacting the automated assistant how to delete last conversation?

Authenticator

A Mulberry leather bag I listed has been verified by the authenticator as genuine but is being returned to me as according to the authenticator it did not match the listing as it had an external odour. This is total nonsense as it has been in my ward...

Coupon

Hi,I've recently purchased an item from a company, and an Ebay coupon for £75.00 was taken off the total amount. The company sent me an invoice for the full amount, which excluded the Ebay coupon discount.Due to the discrepancy in the invoice and the...

How do I raise invoice for shipping after buyer has paid in full for collection only item ?

My buyer has paid in full for an item that was sold as Collection Only. He now wants me to send it, which I can do, but I can't see how I can raise an invoice for 'shipping only' on an item that is already paid for. The Ebay chatbot has been less tha...

Guest check out issue

I made a purchase using guest checkout last week, the item I have received is incorrect. I have contacted the seller who say they cant find my order. The link ebay sent brings up an error, something along the lines of.... order not found. Please refr...

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  • 7 replies
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Missing item

Can someone help me with ebay customer service contact to call. I am a seller and i have sent two of my products which the buyers havent received it yet. The delivery company cant find my parcels and i need to soort it out quickly.

Postage, I want to get rid of the simple postage for items that I want to send special delivery

How do I get rid of simple delivery or overide it to put in special delivery via 1pm next day, can't seem to do it or find any details to do it. Please can you help Thank you, pulling hair out at present, had to pay for label, but also took it to pos...

Fraud on eBay

I recently purchased from eBay a Nest thermostat for £182 - Being stupid i didn't check the reviews and it turned out it was faulty W5 error and they had sold this to a number of users already. I tried to request a return, but they refused. I asked e...

Resolved! Item selling limit

I have 2 items i want to sell. Both take me over the arbitrary £500 limit I have imposed on me,so I am restricted to listing one. I wasn't allowed to increase the limit (no idea why) and I cannot get through to a live agent (the AI is useless). No ex...

Resolved! Refunded listing

Hi, I recently had my first listing sell, but due to confusion over it being collection only they requested a refund. I completed the refund but I was wondering how long it takes for the listing to be accessible by me again?

Seller - (shilling)

I recently bid on several items, and didn't win any of them. It was strange because there was only 1 other person bidding and they had bid days earlier, so I expected to get at least momentary win. Having failed to win anything, I pretty much gave up...

Refund taken out of my account.

I sold an item for around £15 in september of last year and sent it untracked 2nd class letter. The buyer contacted soon after to say they hadn't received it and after a conversation we agreed they would give it a bit longer and if it didn't arrive w...

Fraudulent seller

Message to Ebay: Can you please investigate this fraudulent activity. I ordered a Wind Turbine on 03 Nov 2025. On 13 Nov 2025 I received a message from Ebay to say that the Wind Turbine had been delivered. What I received was not a Wind Turbine but a...

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Does anyone know how I can stop eBay from combining purchases when using simple delivery

When I list multiple items I quote a size/weight for the individual item that I am selling. If the same buyer purchases a lot of them, eBay combines the order which then exceeds the size/weight limit for the parcel. For example I sell two items each ...

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Payment for a collected item

I have sold an item. The buyer has collected the item instead of it being posted. The payment is on hold until the item is posted with the automatic generated postage label. The item is never going to show as posted. So how does the payment clear to ...

Resolved! Refund request

Hi, I'm new to selling. My first sale happened but they contacted me about getting it posted (I had listed collection only because of health issues. I'm had communication with the buyer and have said I will send them. But a few hours later I got a me...

Click and collect addresses for buyers

Do click and collect addresses get updated? Last week as a buyer, I used one which, this week is not available, even when I search for it via the postcode. The address has vanished. Can sellers remove certain click and collect addresses? Thanks.

Item is

Item purchased on EBay via Klarna is not inn my purchase history. I want to return it and it’s not possible because of that. Previously bought items via Klarna are on Purchase history on EBay. it’s impossible to contact EBay.. no options???

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  • 168 Views
  • 1 replies
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Wrong item

Hello I bought an item and what I was sent was a similar item. But the one I purchased had a part in it that I needed to fit to my car. I contacted the seller and asked to send the item back to get the original one. Put the seller closed the refund a...

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  • 221 Views
  • 3 replies
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How do i mark an item as dispatched

Buyer bought an item with a listed postage fee of £1.55. When I went to get eBay’s online label it said that I would need to pay over £3 for postage. Obviously I’m not going to be out of pocket for this so I took the item down to the post office and ...

Tracking with Simple Delivery

I have a buyer who has bought 3 items - 2 paid together other, and other paid separatly and combine postage. I contacted eBay to ask about this was told to contact and they would be able to change tracking - messaged today and they now can’t do this ...

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  • 197 Views
  • 2 replies
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3 colour wire missing

Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks

Seller not despatched item

Received this from a seller i ordered from, originally said despatched 27th dec, then promised it would be here this week nothing arrived so started a case with ebay asking for refund and had this-Dear customer delivery is booked for Wednesday 14th a...

Ebay failed to combine postage on my international shipping programme orders

I have 4 orders from one buyer. Ebay has failed to combine postage on these items and the buyer is waiting for combined postage prior to payment. The auctions finished a few days apart.The purchases are on the international shipping program I think. ...

Auctiva & simple delivery

Hi, I list my items through Auctiva but I would like simple delivery as my postage option. Currently I select my own postage option and pay but I would like to use Simple delivery as I feel I would have better protection. Can anyone advise if this is...

Selling

Have an item for sale via auction and buy it now. Have received a bid, but have been contacted by another buyer who wants to purchase at the buy it now price. They’ve asked me to cancel auction and relist so the can buy it… is this allowed

Resolved! Sellers payment

HiDo sellers receive their payment as soon as the buyers pay, or do they have to wait for successful tracked delivery confirmation?The reason I ask is because I’ve had 2 items recently that the seller has only provided a tracking number which only sa...

Listing problems

When am listing an Item and I put it up for sale I don't see it getting any Views on it it's like I don't post the item right or something can someone help me with the problem pls I beg and thanks oh and some more thing I list it and post it and see ...

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Help

I purchased an item from seller on 26th December, I have received no update re: delivery so sent message for an update. Still nothing, so I requested cancellation of order. However l, under reason why, I have made an error and marked won't arrive in ...

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Resolved! Cancel

Tried to cancel a listing of two bikes I sold last year, and have received payment, but it insists I can not cancel an active listing because it thinks I’ve only sold one……..keep getting messages to buy….what can Ido

Ebay

Why is eBay taking a payment of £2.75 by direct debit on the 10th of each month?

I

Hi team, I am in the uk. I ordered an item from Italy in July 2025 for over £400, but the parts never arrived. The seller is refusing to issue a refund despite my many attempts to ask for one. Please help - I don’t understand what the issue is. I can...

Resolved! Refund issue

I had someone buy something from me, and asked for a refund instantly because their address was listed wrong. I issued the refund, but it came out of my eBay funds. Will that come back because I never actually got the money from the buyer, or did I j...

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A scammer seller

I paid for a camera 600£ and the seller sent me a message a few hours later saying that he "accidentally" refunded me with 300£ and he wants me to send the 300£ back to him. It sounds very fishy and also because he's new to ebay and never sold anythi...

I got scammed

I recently sold a Nvidia RTX Geforce 3080ti graphics card in perfect working conditionThe buyer claimed it did not work and wanted me to accept the returns label asapEbay asked me to try and solve this issue via messages firstI did this and the buyer...

Scams with delivery firms

I think this needs to be put to the group. Situation You order a parcel which contains two items, it gets sent. Many weeks later it arrives but has been tampered with, someone has taken an item from the package and neither the delivery company or eba...

Is it worth reporting a seller who is evidentially a motor trader but claims to be 'private'?

Hi. As subject heading - is it worth reporting a seller who is evidentially a motor trader but claims to be 'private'?Clearly there are many on eBay! In most cases it doesn't bother me, but if it's coupled with evasive answers when they are trying to...

Parcel too big

I went to the post office to send a parcel to my buyer but they said it was too big … will it be me who selected the wrong postage option , how does I find out ? Its now going to cost me to post with a carrier .. I’m sort of new to eBay so not sure h...

Seller postage refund for undelivered item

Sold an item on 20th December. Postage bought on Packlink via Ebay. Item was not delivered and returned back to me (claiming 'unable to access to property at 11.30a.m) despite it being delivered to a Sainsburys store. Having difficulty claiming my or...

Resolved! Moved from Australia to UK

Can anyone help please? I used to live in Australia but I've moved back to the UK. My location still says Australia although I have updated my details to my UK address. I want to sell some items but I'm worried that it will appear I'm in Australia. D...

Returns and refunds

I sold an item (a calendar) via the Global Shipping Programme. The buyer has a parcel that he claims he has received the wrong item. The photos show bone china Royal Albert which I did not send. The sender address on his parcel is not mine. How do I ...

Buyer broke item and asking for refund

I sold a smart plug and the buyer is saying it doesn’t work and asked to return it, the photo looked like it had been damaged and on receiving the item back it has clearly been pulled apart and now is unusable. I am wondering if the buyer has opened ...

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Faulty item

bought a hoover replacement battery 8 weeks ago and now hoover won't charge buyer says its because i don't use it enough (only once or twice a week) and won't refund said he guarantees his parts for 30 days should I take this further ??

Return

Please help ,, seller baned from e bay and can’t return item as case closed ,, adviser told me last week 2nd January she passed case up to management,, rang today as ain’t herd anything,, was told case closed and all what u was told last week was pac...

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  • 242 Views
  • 6 replies
  • 0 kudos

Returns and refunds:

2 items i sold were mixed up and sent to wrong buyers, then returned to me. Buyers still wanted items so I re posted original items to correct buyers who have received them, but it's still showing on my sales as I still need to refund the buyers even...

high value bid from a bidder with 0 feedback

HiI would like to receive comments re an item i have for sale that has a bid of £450 from a bidder that has been a "member" Dec 25 with 0 feedback. I feel uncomfortable re this and would be please to hear your comments and adviceJohn S

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  • 240 Views
  • 3 replies
  • 0 kudos

Item not received

Bought an item as a guest before Xmas, Evri have managed to lose it somehow. Can't raise a dispute as its "not in my history" .seller not being much help. Any help much appreciated.

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  • 172 Views
  • 2 replies
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Buyer beware

I recently raised a 'Return Item' case because the technical spec of a purchase was not as advertised. The seller emailed me (via ebay) and begged me to close the Return case as this would affect their eBay rating and that they would deal with my ref...

Ebay

I need Ebay to contact me. Their automated ai listing removal tool has failed, the appeal has failed, as the agent obviously didn't understand the listing. There's a few listing's that are for circuit breakers, showing the positive and negative being...

Simple Delivery refunds and returns

Why do Ebay refund the buyer and say that they have handled the return, but you don't actually get the items back. I have now lost three items due to this, worse still is they give no reason for the refund. Does this loophole mean that the buyer gets...

seller account

on 6th of Jan E/bay transfered all my funds from sales to my bank. thank you. however I have sold several items since then and the balance does not show in my sellers account. where is the money?

Fake Nike Tech fleece

I have bought some Nike Tech Fleece sets from various eBay sellers.I have started to sell them on StockX, however, they have failed authenticity checks, I have been fined for each failure and my account has been suspended.I have more orders from eBay...

I need help with order 01-14046-14086.

Hello, I need help with order 01-xxxxx-14086. The item is marked as collected, but I never collected or received the item. The seller confirmed by phone that the item was damaged and advised me not to collect it. I opened a return, but I cannot send ...

Delivery

Mu buyer lives very close to me. He has opted for courier delivery. The item is a vinyl record. It would be logical for me to deliver by hand if buyer agrees. Will this create any issues with seller/buyer protection? Thanks.

Refund for item removed for policy violation

I paid for an item later removed for a policy violation. Not being sure what to do (as I have not recieved the product) I logged a cancellation. Later I found that help said to log an 'item not recieved' but because I have logged a cancellation the s...

Refund for item not received

Appreciate this sort of question has no doubt been asked previously but rather than scroll through looking can I ask a quick question please As a seller I sold an item on New Years Day and posted RM tracked 48 hours on the 2nd Jan 2 days later the tr...

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Lost item by courier, buyer gets a refund, what about compensation for the seller?

I sold an item during Christmas and posted it, well packaged using Ebay's supplied label and money back guarantee .The item was lost by the courier Evri (or too damaged to deliver, take your choice) After deliberating for a week the buyer got a refun...

Shipping Dilemma for a road bike.

I've just seen a road bike that I'm interested in, but I feel the shipping rate is a bit low at £5.88 with Yodel. The seller has three positive reviews at 100%, but I still seem wary in case it's a scam.Is my thinking reasonable? Any advice would be ...

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  • 183 Views
  • 1 replies
  • 0 kudos

Global shipping to usa

What the hell has happened to ebays global shipping program to the usa its gone from non existent to ridiculously high charges I recently had an enquiry on a small item to the usa whereby an offer was about to made but they were quoted £83 via ups wi...

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  • 167 Views
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listing issues

morning all trying to list a few items that are for collection only but the listings show a click and collect price and a P&P charge how can we remove these it does say in the listing that it is for collection only tried to get an agent to contact me...

VAT invoice for customer

A customer has requested I send a VAT invoice, but when I select the invoice there is no VAT. I have updated my business registration number, but this has not rectified the situation. I have a business account. Thanks.

Change reason for return

I want to return an item. I clicked on the 'item does not match description' box, and the next screen is 'Anything else to share?', requesting further details. I do not want to do all of this, so I want to change the reason for return to something el...

Item in basket

Hi, an item I'm selling has shown "in 1 basket" for a number of days now. Can anyone advise me what that means as the item hasn't sold. Does it mean the item appears sold to other interested buyers? Thanks

S

I never received an item though evri said it was delivered I gave all the details to eBay who opened and closed the case in my favour and gave me a full refund . It’s nearly midnight now and yesterday evening upon getting home I had a small white env...

Payment

Since it’s impossible to actually speak to anyone at eBay, I thought I’d ask the question here. I sold a laptop six days ago and posted it and itarrived at the buyers houseunfortunately the amount of postage wasn’t sufficient so at the post office I ...

Billing

Does anyone know of why my Canadian account that I have changed to a uk delivery with a uk mobile # defaults back to “item cannot be delivered to Canada” very frustrated!

item did not purchase bu arrived

hell all, i recently was browsing ebay for an item few days ago, i recieved item did not purchase, find it very strange (1) item that size would be click/collect, (2) would have to buy it now, then clarify before final payment, had to notify the bank...

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Resolved! Paid for new item recived a used item

I paid for a new battery for a samsung phone, however the one I recieved is clearly used, and it has a manufacture date of 2020.02.11 this is clearly NOT a new battery, and the glue patch on the back has clearly been attached to a phone, and the foil...

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