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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Posting a USED item

Hi, I’m trying to sell a used item and have done many times before. However today it gives me three options, all NEW items, with or without labels attached etc and NO mention of a Used option!

Ebay shows imaginary multipack product

Hi, I have been an ebay seller for many years. I have noticed that eBay seems to incorrectly create multipack offers for some of my products. For example, I have a product listed here: https://www.ebay.co.uk/itm/143664092518 VIta Coco 330ml As you ca...

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PayPal payment successful but eBay say it failed

Hi all, I won an auction for a PC - the total was £152 including postage. On Saturday morning, I paid on the eBay app with my £12.18 eBay balance and the rest from PayPal pay in 3. I got confirmation from PayPal that the payment was successful and an...

Resolved! Faster payout criteria reset to zero

I was so close to hitting the criteria. No cases, well over 10 orders and about £135/£150 of total sales last time I checked. But yesterday everything reset back to zero. Has anyone else had this? I've had my account since 2002 but only really starte...

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I cant view all the items that I have listed

I have just been checking some of my listings as general activity has dropped. If I search in my listings for a particular type of product, I can see I have 49 listings. Then when I go into ebay and I search for these products and arrange them by pri...

User avatar by • Contributor
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Resolved! Listings not auto renewing

Hifor the past few weeks, after the first 7 days have passed on a new listing, they are no longer automatically renewing. All items seem to go into the unsold category and I have to manually relist.Thanks

User avatar by • Contributor
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  • 2 replies
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Help

Hi, I bought a pickup item and thought she could ship it to me, the price was good. After I paid, she told me she couldn't ship the package to me, claiming she didn't know how. We agreed to cancel the order, but more than 4 days have passed, and she ...

Deleted items

EBay in their wisdom decided to delete over 100 items from my page, the reason? Because I couldn’t upload my identity documents through their portal. It wasn’t for lack of trying it was due to their portal not accepting it and rejecting it every sing...

Seller issues - payment processing

hello all, seller here! I sold a two items after accepting offers. Both offers were from the same buyer. one item has been processed and should received payment after collection.HOWEVER, the second item is still showing as ‘active’ when I access acti...

Resolved! Postage Policy Missing or Invalid

When I try to revise one of my listings or press "sell similar", it then comes up with the message "Looks like something is missing or invalid. Please fix any issues and try again". I'm very confused as my postage policy works fine when I sell an ite...

User avatar by • Contributor
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Trying to list item

Hi All, I keep trying to list something for the first time to sell and it keeps telling me I need to complete the registration. I have already filled that it in and then the page appears as “we’ve encountered an error on our side thanks for your pati...

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exploding battery

HiI bought a 6V motorcycle battery back in October, the battery doesn't come chargedI filled the battery with acid to the required levels, some days later the battery had lost some of its chargeI put the battery on a slow charge.Within minutes the si...

User avatar by • Member
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  • 2 replies
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Resolved! Cancel shows as buyer requested

Hi Confused by something that’s never happened to me on eBay before. won an auction on Thursday. Didn’t see the notification till late Friday night that payment was due. Also had a message from seller checking ‘if I still wanted it’. attempted to pay...

Help please with a odd mix-up

I was wondering if anyone could help with a problem I sent a item on the 13th of January using a generated qr code. Then the next day I posted another item but somehow it's generated the same qr code and ive not found out until the second buyer has s...

unable to list an item

im unable to list an item, it says my account is restricted and guides me to messages. there is nothing in there to resolve this matter. im going around in circles. any help please

How to mark an item sent

Hi I’ve just sent an item tracked mail 48 hours in uk but didn’t use the simple service. I’ve advised the seller when to expect but I need to mark the item dispatched - how do I do that without using simple service

Technical Assistance for malfunctioning listings

How does one get practical help from an actual person, rather than AI which misconstrues? There is an issue with my listings where the Item Description is simply not shown when the item is listed in real time. Please avoid answers like "sell similar ...

User avatar by • Contributor
  • 417 Views
  • 10 replies
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No email notification on sale

I made a sale on two products last night but didn't receive an email on either to tell me I had made the sale? Only just realised when I saw the "post now" message in my Ebay in boxI have received an email on every sale I have made, have I accidently...

Can't message bidder who made offer

I've received an offer for an item.Before accepting, I want to ask the buyer whether he also wants a separate, related item, for combined reduced price, and to save postage costs.When I try to contact bidder, ebay asks if it's related to an item. I e...

My account is restricted, but I never received a message on how to remove it. Any ideas?

Hello everyone, would really appreciate any solution anyone has on this. My account has been restricted, but I never received a message on why and how to remove it. I've tried everything I can think of to address it - reset my passwork, checked for a...

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Item description disappers from listed item

After carefully crafting my item description in the text section, the entire thing vanished after listing and the section is completely blank. I re-used a prior similar listing and revised the text accordingly as per eBay instructions. I wonder wheth...

User avatar by • Contributor
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Resolved! Commodity Codes

Hi,How do I input a commodity code on my eBay listings and have it applied. I’m selling Collectors coins and eBay buyers in Europe are being charged ~20% VAT. This is WRONG! For collectors coins, the correct rate is ~6%Commodity* Code 39053900 pre-19...

Resolved! Sell a bandsaw

Hello Peeps, I'm hoping someone can help.I'm trying to list a bandsaw (A heavy machine that needs to be plugged into a socket in order to function.) and ebay is panicking in case someone under the age of 18 buys it and runs into town (using a very lo...

HMRC tax information block applied incorrectly to personal seller account – need help

My eBay account has been blocked with a message asking me to “Add your tax information to continue to receive payouts.”I am a private individual, selling my own personal possessions only. I am not a trader and not operating a business. I checked dire...

Postage preferences

resisting an item, but will not accept any postage preference from the drop down box, & also says simple delivery will override whatever I choose, it doesn't make senseAny help would be much appreciated

Resolved! stock levels wont save

I'm trying to update my stock level, which is working, but when I close down, it does not save. I've had a very frustrating 5 mins trying to send information to eBay, but getting nowhere fast. Can anyone help me ?

Problem bidding

When bidding this message comes up unfortunately, this item isn’t available for purchase in your location. it will not let me bid or buy it now any ideas

User avatar by • Member
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Feedback query

How do I retract feedback , bought from a seller , product broke just outside 30 day money back , seller won’t refund eBay won’t help. I want to report seller , so other potential buyers are aware of this we

User avatar by • Member
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eBay call back system is failing

I have spoken to eBay several times over the past few days, including twice yesterday. Today, I used both my mobile and landline numbers, and at least 8 times on three different eBay accounts I've received the same email stating that they attempted t...

Royal Mail Simple Delivery 48 hours with ParcelShop Drop off always delayed!!

I thought this was a christmas issue but it seems something bigger. I have been going between Evri and Royal Mail Simple delivery due to item compensation. But i noticed that Royal mail parcels i drop off at my local shop either dont get picked up fo...

Resolved! Restrictions

I can’t edit my listing it is restricted and I don’t no why. What can I do?

User avatar by • Contributor
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Not able to download shipping label

When clicking "get prepaid label" tab, no label is generated . All is says is "We're still processing your payment for this label. Please try again later."I'm not able to dispatch orders & can't send within timeline.Anyone else having same issue ?

User avatar by • Visitor
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This listing violates our Offering to Sell Outside of eBay Policy. It's hidden until you can fix it.

Hi.I am trying to list an item to sell. It is an electronic musical instrument. I have craeted a listing (added phots & description) but when I try to list the item I get a message "This listing violates our Offering to Buy or Sell Outside of eBay Po...

Memory sticks

I’m having problems buying a reliable memory stick, which has the correct level of memory to what it has stated, even 32mb only allows storage of 19gb or less. Why can’t ebay see the trends and eliminate the sellers from their market place. They may ...

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

User avatar by • Contributor
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Simple dlivery postage labels

Trying to post an article but keep getting this message - 36 hours now - any ideasThis error message comes up when I press the "print postage label" We're still processing your payment for this label.Please try again later. Any ideas - obviously can'...

Bidding glitch?

Wondering if anyone else has experienced this and can explain. I had an item on my watchlist and was planning on putting my maximum bid last moment. In the last 15 minutes or so, it showed as around £50. When it was down to the last minute I bid my m...

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User avatar by • Member
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Shipping Addresses

To all sellersWe are just one purchaser who has had many rejected sales over the last 6 months due to the address. We have asked sellers, they say contact Ebay. Ebay told us to change the address. We have no house number to use instead of the first l...

Packlink over charge with Evri

Hi everyone, i got overcharged by Evri as they say i did not weighted corectly the item!I have sent a 8g product and they say they scaned and it was 1.18kg !]Now they are asking for proof ! how can i send them the proof as long as the parcel is gone?

Product recall

I bought some night lights over 90 days ago. Ebay sent me a message saying there is a product recall due to fire risk. Seller disputes this. The AI help is as much use as a chocolate frying pan and it appears no live agents are available. Any ideas h...

Paying for items from usa

Has anyone else made an offer for an item in the US that has been accepted, but when you go to Pay Now the price reverts back to the original and wont let you pay the lower amount that was accepted by the seller?

User avatar by • Member
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My account has been restricted from most activities, including listing. why? No Email

Hi, Bellow is the massage i have got. "Your account has been restricted from most activities, including listing. For more information, including how to have the restriction removed, see your Messages in My eBay." when I see the massages there is noth...

User avatar by • Contributor
  • 288 Views
  • 3 replies
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Listing not showing on search

I've listed an item and despite it stating it's 'Active' on my selling board, it's not showing on any searches. Been over 24 hours since it was listed. Impossible to get in touch with a Human to try and sort this out!

Unable to check out due to Sanctions

Hi I am an in Scotland and have used eBay for years however today when trying to check out I get the following: In compliance with applicable economic sanctions and trade restrictions eBay is unavailable in your location”. Can anyone help ?

User avatar by • Member
  • 299 Views
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Account restriction

I'm having trouble buying stuff on ebay, every time i go to checkout I get an error message as my account for some reason is restricted. Ebay help says to check my ebay messages and emails for next steps on how to solve the issue, however i have no e...

Resolved! eBay for charity not working today?

Hi. I've just created a new listing (stored in drafts currently) and I usually add a donation to charity to my listings. However, the toggle button to switch on the feature has disappeared, and I can only click on 'more info' and 'done', with no way ...

Listings

System board reports no selling issues, why am I getting the following message = Well, this is embarrassing. We're sorry, the listing tool isn't working right this second. Please try again later.

Find seller

Hi all,I purchased a HP Probook 450 G6 for my granddaughter for collage a few months ago and now the screen has a fault 'Pink with Blue streaks ' i need to find the seller but I deleted the auction from my purchase finder, how can I do this. ThanksDa...

User avatar by • Contributor
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Resolved! "Available funds" not showing up in seller hub.

I can see that i have clear funds, and have even been messaged to say that I have a usable ballance.From a previous sale I have a registered bank account and I am attempting to withdraw my ballance. From sellers hub, I click on payments and expect to...

Sending reminder invoices

I sold an item 2 days ago and still awaiting payment. When I select send invoice I get a message "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice." How can I send a reminder ...

Broken hoover

I bought the hoover 6 months ago £119 and the engine has went. But i am unable to contact ebay about it. Because it only brings up recent orders. How do i get this sorted. I did contact seller. But got no response it was a new hetty hoover it should ...

Selling

Hi, i am trying to accept offers but when i click accept, a white screen comes up saying null so i can't accept,does anyone have any clue why?

Buying Chisels in UK from US

Hi, I’m in Edinburgh, Scotland and trying to buy a set of chisels from a seller in the US. He thinks he has set it to be available for international delivery but I’m getting a “not available to purchase” in your location. This may be because they are...

User avatar by • Member
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New bug - Bulk postage page no longer automatically selecting correct postage service

I offer different postage options, from 2nd class up to special delivery, across a range of postage policies. Standard items go as 2nd Class, with upgrades to 1st Class, Special Delivery and International Tracked. Items over £20 have their own postag...

Address my items are sent from is wrong

I moved 3 months ago from Bristol to Brighton. I changed my address. My account reflects my new address. However, books sold from my account are stated as coming from Bristol. Although EBay tells us about the importance of having the correct "from" a...

User avatar by • Contributor
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Click and collect addresses for buyers

Do click and collect addresses get updated? Last week as a buyer, I used one which, this week is not available, even when I search for it via the postcode. The address has vanished. Can sellers remove certain click and collect addresses? Thanks.

3 colour wire missing

Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks

Resolved! Cancel

Tried to cancel a listing of two bikes I sold last year, and have received payment, but it insists I can not cancel an active listing because it thinks I’ve only sold one……..keep getting messages to buy….what can Ido

Refund for item removed for policy violation

I paid for an item later removed for a policy violation. Not being sure what to do (as I have not recieved the product) I logged a cancellation. Later I found that help said to log an 'item not recieved' but because I have logged a cancellation the s...

listing issues

morning all trying to list a few items that are for collection only but the listings show a click and collect price and a P&P charge how can we remove these it does say in the listing that it is for collection only tried to get an agent to contact me...

S

I never received an item though evri said it was delivered I gave all the details to eBay who opened and closed the case in my favour and gave me a full refund . It’s nearly midnight now and yesterday evening upon getting home I had a small white env...

Billing

Does anyone know of why my Canadian account that I have changed to a uk delivery with a uk mobile # defaults back to “item cannot be delivered to Canada” very frustrated!

Messages

I have been trying to contact a seller regarding a faulty product, which is under guarantee but is 6 months old. When I click on the contact seller it keeps saying ‘ something went wrong, could not load messages’ on a red banner. I have tried contact...

Messed up my Postage settings

I recently accidentally added business/ postage settings to my account… which will not allow me to list as it says there is issues with the postage settings? I’ve tried talking to eBay but all I get is the chat bot going round and round in circles… h...

Listing Video Volume Control

Does anyone have an answer to why ebay has changed it's video player within the listings so you can't turn down the volume without turning it complately off? Now when you hit the video (which they seem to be pushing harder and harder - I counted 19 v...

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File Exchange Gone !!

Now that file exchange is gone how on earth are you meant to bulk manage anything ? Seller hub is limited to 2000 listings and the reports download does not include all the details of each item, just basics, like prices etc. So no more bulk changing ...

User avatar by • Engager
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Account hacked ??

I listed a load of items this morning onto my eBay account, turns out when I've gone in to review them I've posted them under a different profile name - I think a n old account of my partner's. How, I'm not sure, I think potentially I've logged in vi...

Several different answers from agents.

after 14 years of doing business on ebay they banned me from selling.I don't get a clear answer from the agents what I did wrong. One agent said that if I don't get a negative BBE within 60 days my ads will be back. Another agent said that I have a p...

Resolved! Policy violations

I have had some listings ended due to policy violations, which I accept. My problem is that when I try to resolve the issues and close the cases by ending the listings it tells me I can't and to try again later. This is annoying as they are constantl...

'Ready to Resell' on main screen and 'Resell' button on purchases - IS THERE A WAY TO TURN OFF ?

Hello Everyone, Does anyone know if there is a way to turn off the (new) 'ready to resell' box on the main screen and the 'resell' button on the purchase history screen ? I have never sold, nor do I intend to sell, purchases I have made and find the ...

Resolved! Returned item - tracking issues

I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...

notifications and emails

I am receiving emails + notifications saying I have submitted an (counter)offer to the buyer, YET I am NOT notified AT ALL when a buyer pays for my item(s)!! WHY/HOW are the fundamentals of this app so awful? what are they doing?

Problems with a seller and yodel .

I have had a parcel delivered to my designated pick up point. Unfortunately the seller and yodel have not included a ecp code and my pick up point will not allow me the parcel without this. I have mailed the seller who has instructed me to contact yo...

problem uploading photos to listings

I am unable to upload photos and so cannot do listings. I am doing exactly the same as I have always done - it just says upload failed - although I can see the photos. This is using my laptop - this is how I always do listings. I have tried to contac...

Offers disappeared

Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...

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User avatar by • Contributor
  • 233 Views
  • 4 replies
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Unable to search purchase history

I can no longer search my purchase history - whatever I search for, it usually says "No orders were found - please search for another item". I recently bought 2 Nokia phones. If I search for 'Nokia' or 'phone', neither of them come up. I tried search...

User avatar by • Contributor
  • 457 Views
  • 3 replies
  • 1 kudos

I cant refund the buyer

Hi, i sold a dvd and the buyer says it doesn't work. He has asked me to replace it but I dont have a replacement so I tried to refund him the full amount, however Ebay won't let the refund go through, saying that the amount is invalid. What do I do n...

Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..

I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...

User avatar by • Contributor
  • 388 Views
  • 8 replies
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Someone sold me a stolen item

I bought an iPad about 2 years ago, which worked fine up until recently when I reset it and it is now locked to a school. The school told me they can't reset it because they had many iPads stolen around the time when I bought it, and there is a polic...

Vtech Geni Laptop

Bought a genio laptop 21st October for my little girl christmas gift. Charged the laptop and doesnt work . Seller not answering chat ? Unsure if its under warranty really upset as this was a Christmas for my 6 year old and now im £60 down. How do I g...

i am not getting variation options

when i list something, i don't get options like add colors (more than one),or sizes and other specifications like this. Mainly i don't get add variations option for my product. i only get option to add only one color or other specifications.

Payment on hold - Poor ebay customer sevice

I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...

User avatar by • Contributor
  • 251 Views
  • 2 replies
  • 0 kudos

No reply from seller

I bought a impact wrench earlier this year it has broken and has lifetime warranty but the seller refuses to reply to my questions , any idea what I can do next .Thanks

Cancelled order - but buyer being asked to pay

I was selling an item. Someone reached out directly to organise a sale which we agreed. But before I had time to take down the listing on eBay someone else bought it. Which was my mistake for not ending the auction in time. So I cancelled the order b...

User avatar by • Contributor
  • 273 Views
  • 8 replies
  • 0 kudos

Issue with selling on auction site

I am not a business but recently, when listing an item on the auction site I get an ebay message"Looks like something is missing or invalid. Please fix any issues and try again".It then refers to "Immediate Payment. You must specify Buy it now price"...

User avatar by • Member
  • 199 Views
  • 1 replies
  • 0 kudos

Help!

Hi. I listed an expensive watch which then sold but the buyer cancelled after paying but before dispatch. I was then asked by ebay to complete the cancellation which I tried to do but they were asking for £829 from my own personal account as they’d a...

Ebay issue

What to do if order a parcel and the seller sent the parcel to a different address asked eBay for help eBays answer is that I had shipping info case closed  my post code pe301qy  

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User avatar by • Contributor
  • 273 Views
  • 2 replies
  • 0 kudos

Variation listing not working

I am a business seller on eBay and selling pet food and supplies. My variation listing is not working. For example if I want to sell Calming dog bed of different sizes, the variation option is not appearing for me, it is appearing for other sellers t...

Listing denied

I'm trying to create a listing which includes a charity donation.I've been prevented on the basis that a previous charity donation has not been paid.It has!Customer Service provides no assistance.

Short Quantity on Blue Centre Feed Roll

I bought a 12 pack of blue centre feed roll from an eBay seller some months ago which was advertised as being 110m long. Suspicious of this, I recently checked a roll and found it was only 37m long. The other remaining rolls were all the same weight,...

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  • 241 Views
  • 2 replies
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Changing Currency

My Ebay account has been registered in the USA for over 20 years. However, now when I try to create a new listing, it shows the price in £ sterling and not US$ (as gefore). There's nowhere to correct it on the Ebay website or App. I tried contacting ...

User avatar by • Contributor
  • 426 Views
  • 3 replies
  • 0 kudos

I keep being told my listing has a policy violation, for offering to buy or sell outside of eBay.

My listing is no different from any of my other listings but no matter what I do to it I keep getting the same message. There is NO contact information anywhere on the listing but I keep getting this message regardless of what I do. I have double che...

Posting address

HiOn listing an item for sale, the posting from postcode defaults to my previous address despite my new one being inserted on my settings etc.When I delete my old one, and put in my new post code, it shows please add a valid post code. I live in a st...

Speaking to an agent

I need to speak to someone regarding a dangerous item, but the automated system won’t allow me to load up the item I wish to discuss. It won’t allow me to speak with an agent unless I can click on the item

how to create a custom order of buyer to make a purcase based on there requirements ?

how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...

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  • 862 Views
  • 13 replies
  • 0 kudos

SD and Prohibited Items

Hi.I just sold some bottles of rubbing alcohol , though I was aware that normally they cannot be posted by the majority of the courier companies. I still listed them coz:I bought them from Amazon, and they were posted to me via Evri.eBay's CS told me...

Ebay premium service benefits

Hello, I am a UK seller currently trying to get the benefits for the ebay premium service. My listings are 90% clothing with a few other categories thrown in.I have been through my policies and changed them so that they are inline with what is requir...

item received by buyer but not shipped using Evri - not showing as shipped -funds held for how long?

hi- I shipped an item within 30 mins of it being sold, and sent using Royal Mail tracked 24hr. Buyer has confirmed in a message that they received the item, several days ago, but eBay won't let me update the tracking to show the actual Royal Mail tra...

My selling items does not come up in searches

I posted an item and have zero views. When I serch, even with the exact title of my post, other related items come up but mine does not. In other words, in my selling page the item looks live, but I don't think it comes up in searches. How can I fix ...

Blender

I recently purchased a blender, i then received a message from eBay stating the product is not safe, I contacted the seller and they initially said eBay send emails out like that but that I could still use the product, I reminded them regarding the s...

Safety concerns

I had an email from eBay today regarding safety concerns for a mobility scooter charger I purchased, it apparently goes against the safety regulations & has been withdrawn from eBay in the US for this reason. I’ve contacted the seller for a refund bu...

Moving Countries

Ive had an ebay shop for over 10 years. I opened it when I lived in the UK and in 2018 I moved to France. Am now back in the UK and eBay have told me I cannot change my country back to the Uk and I have had to close my shop for now as it says I am lo...

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  • 187 Views
  • 2 replies
  • 0 kudos

Account problem

Hi my account keeps switching to another account, which isn’t anything to do with me ,I try to sign out and sign back into my account, but goes straight back to unknown account ,even changed password ,still no joy

card payments failing suddenly

I have seen a few messages about this problem recently. Suddenly I am unable to pay by card. I tried a halifax credit and Bank of scotland Debit. It's the same on my wife's account. The bank says ebay is doing something wrong with the transaction. If...

reporting to HMRC

HiAm reporting to HMRC for the first time. I have two accounts but cant see if I have to report totals for each account or whether just one . obviously same bank details and NI number. Hope this is clear enough to understand!

User avatar by • Contributor
  • 220 Views
  • 3 replies
  • 0 kudos

Problem with order cancellation

I made an offer on eBay and it was automatically paid from my card. I immediately requested a cancellation and the seller accepted it, but this idiotic service called eBay kept me waiting for three days and then cancelled the cancellation request. No...

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