Member To Member Support

Is it worth using hashtags in my title or description narrative

Views seem to be a bit down on some of my items despite using common and eye catching words in my titles. Does anyone know if adding Instagram style hashtags in the item description could increase views or visibility of a listing? Thanks

Lost Money and Ebay Closed my Case

Purchased I phone but envelope arrived containing only cheap plastic watch.Contacted seller and went through all correct steps with Ebay but they refused to refund me and have now closed my Appeal.The seller's profile shows he has done this to severa...

Accept Offer Button not working

Accept Offer Button does not seem to work

ebay refuse buyer protection and customer support by Item not received!

i haven't receive the item since friday 17.5.24. The ordered item was improperly sent by a dubious delivery person to an unspecified different delivery address. No alternative drop-off location was specified and I did not receive the item. Since I or...

Non - Taxable Charges

Hello, I recently purchased an item on Ebay which was faulty (the seller didn't descrbe the fault) and therefore had to send it back. The item was purchased from German seller. They have re-funded the money for an item, but not UPS Non-Taxable Charge...

Insertion fee charged for vehicle "bought" by a timewaster.

I listed a vehicle and it was bought by a timewaster who made an appointment to view, never turned up, failed to answer messages and disappeared. I cancelled his bid and re listed the car. I have been charged 2 insertion fees of £19.99. How do I go a...

Insufficient postage

Buyer paid postage for a large letter but post office rejected it as insufficient. I can't see how I resolve this, I emailed the buyer but I don't know what she can do now either.

Seller negative feedback

Why is it that Ebay continues to punish Sellers with a good reputation by allowing a customer to give unjustified feedback because its "their right" when sellers are unable to give neagtive fedback on customers who do not pay, make false claims etc e...

Wrong item sent

A seller sent wrong item

Ebay fee

Hi. Is there a problem with ebay system. I can't pay my fees?

Resolved! Wrong Tracking number

Good morning, I have imputted the wrong tracking number onto an item I have sold, is there a way that I can change it. It is causing confision. thanks Andy

Buyer unhappy, used a courier, wants me to pay his courier costs

I hope someone can help. I recently sold an item of furniture. It was a collection in person listing but the buyer used a courier which cost him £95. The buyer is saying the item is not as described but his pictures do not match mine on the listing. ...

I won an item, but it's not showing in my purchases

I've never had this happen in 20 years. When I bid, I get notified in the app and by email that I have won, lost, reserve not met or item withdrawn. I bought a piece of clothing, only cheap....I was the only one to bid, no reserve shown, item is show...

Hi i cant find any of my messages on my account ?

Hi i dont seem to be able to see any of my messages on my account ?

Hi, I’m trying to upload an item and it’s asking me to verify my account but the code never comes th

Hi, I’m trying to upload an item and it’s asking me to verify my account but the code never comes thRough

Being made to pay for items that have been delivered.

Hello can anyone help. I sold two items a little while ago and both items received by the recipient (with proof) however they have both individually raised that items not received (feels like a scam) however now eBay are now suggestion I owe eBay for...

Hi can someone help me? Ebay trying to charge me for selling an item i removed

I had an old ebay account I only used o ce to advertise a disability bed and after 2 weeks had no interest so sold it on Gumtree. I asked for item to be removed and asked for account to be closed . Now ebay say someone tried to buy it and I owe 30 po...

Returns

I'm trying to complete the form for a return of a purchase, but every time it asks for photo. How can I complete the form without a photo?

Resolved! Authentication return

Hello, I sold a necklace which failed the authentication...Basically it has all the Italian stamps not the British hallmarks..It is as stated Real 18ct Gold I've had it laser tested and that's not the issue I'm guessing the issue was it wasn't UK hal...

App on phone down

Anyone else's phone app down?

Changing my perfect eBay history on my old email address to my new email address

I wish to save all my past eBay history to my new email address.

Product Recall

I have an email informing me that a product I purchased may have been recalled or pose a safety hazard. It was a lithium battery but I am not able to identify a date or order number from the ebay email, which refers only to item number.As I have purc...

Lithium battery for strimmer

How to return an item that has stopped workig inside a year . To get a replacement or money back

Resolved! Nectar account probles

Hi. I have recently noticed my nectar account is 'temporarily disabled' with eBay. Reading through previous posts on here, this seems a common issue. How do I rectify this please. Thanks

Paypal. When trying to pay if us saying browser not supported?

When trying to pay at checkout with PayPal it is saying browser not supported?

Seller not aknowldgeing my issue or messages

I have a faulty goods that wuthin UK consumer law the seller has to handle, but the ONLy way to communicate with the seller is ebay and the seller is simply ignoring my request, yest is still a seller on ebay.Such disregard for teh comnsumer is not a...

Suspecting A Major Scam

TLDR; I suspect a top rated seller to be scamming a lot of people and I want to know the steps to combatting the fake tracking number scam.Hi everyone, I'm suspecting a major scam from a top rated seller. I recently made my first purchase on eBay for...

Posting to France

In my selling , I have stated I only post. to UK. The winning bidder is from France. Can I I increase the postage? How do I increase the postage?

iv accidently marked sold item as paid, but iv not been paid for item yet, what can i do , plz help

plz see above and help if u can

Resolved! Incorrect car part, seller refusing to help.

Hi Folks. Looking for help/advice. I have purchased a car part and it is not correct. Before purchase I initially contacted the seller with my vehicle information and the seller confirmed that the part was correct for my vehicle. I ordered it and onc...

Dispatch time included in feedback ratings.

I'm impressed with this new feedback structure that's in place. However, this should ONLY include factors that are only in our control. Once you sold the item, and it goes out of the door it's beyond our control so why should we be potentially penali...

Re-listed authentication guarantee item due to problem with customer address

I sold a ring that was subject to the Authentication Guarantee on Thurs. 16th May. The customer was listed as located in Germany, so i selected an international postage option and waited for an address from ebay to which to send it for authentication...

Private Seller

Hi All, Today, I bought an item which was covered by eBay money back guarantee. The eBay took the money from my account immediately. The item was listed by a private seller and he advertised it as COLLECTION ONLY. All day I kept waiting for seller to...

How to appeal a closed case as a seller

Just wondering how to appeal a case as a seller. The buyer sent incorrect information to eBay about the item they received. This led to eBay refunding the buyer by deducting money from my available funds without consulting me. As well as this the buy...

Cannot ship to my location

Dear all, can you please help as I'm trying to purchase an item from USA but it's telling me that seller cannot ship to my location. The seller is willing to ship to me but he says he cannot change it. I've added to my basket and it keeps reminding m...

Listing an items

Hi spoke to someone on eBay last week about listing items. They told I could list after 48 hours . I'm still on able to list them . I've tried different devices. Still no joy .

Combining Postage

Is it impossible to combine the postage for different items in my shop before a buyer checks out? without them having to request a total (also a button i've never seen at checkout) ? The combined postage works fine for multiple of the same item but n...

Can I pause a listing if I'm going away?

Or do I have to end the listing and reinstate when I get back?

No Courier Scan

Hello,I am seeking Top Seller status and need to get over the 95% loaded on time to achieve this. I therefore religiously add the tracking details however a whole host of items from the last month are showing up as No Courier Scan (which I find very ...

nector points e bay promotion sell over 5 items get up to 3000 ext points

i clicked on a e bay promotion to get extra nector points up to 3000 i brought 140 pounds up to the 30 april but not recived any extra nector points

cannot login

My pc died three weeks ago and i lost all my details,as i wrote it down i was able to enter my ebay user name and password but it wants to send me an additional security code ,the two methods available are text to mobile I dont have oneand email to a...

Messages

Where have all my messages gone? I haven't deleted them but there's nothing there apart from ebay Medstead no member ones

Seller cancelled sale, can't find item.

I won an item last night at a surprisingly low price. I wake up this morning to find that the seller has cancelled the sale saying they can't find the item. I didn't ask to cancel the sale and would rather have waited for them to find the item. Do I ...

Sellers that pretend to ship items then ignore messages

Why are some sellers allowed to carry on selling goods on ebay when they have repeatedly not shipped items then repeatedly chosen to ignore any messages. I bought a mouse form a so called top seller, this seller pretended to ship the item which never...

Hi

How come they won't charge me £130 with out selling anything yet can you please explain why?????

i delivered item myself instead of posting, how do i record it as delivered

I hand delivered an item sold to someone local to me. How do I record it as delivered?

Balance in minus

Hello My balance is minus £3.71 that i owe ebay. I have already paid this and also shows on my bank account however my account still shows me in minus. Does anyone know how i can get in contact with someone

I have sold two items and customer has paid. I would like to combine invoice and refund postage.

I have sold two items and customer has paid. Each item the customer has paid a £3.39 postage charge. I would like to combine invoice and send both items on one postage label and refund the overcharged postage.Thank you for your help.

Resolved! Refund not being issued

I had an unexplained refund for an item I puchased, and although the refund says it has come through on PayPal my balance is still zero. My actual bank balance is also zero and I'm 100% sure I didn't move any money into saving accounts. The item says...

Sold without collection code

Hi everybody! So I've sold an item for cash on pick and buyer already collected it but i haven't scanned collection code but just marked as payment done and now i cannot finish and buyer cannot see collection code as well,for this sell I've got autom...

80% Variable fees activation issue

I am not getting confirmation that the 80% variable fees has been activated. I go through the steps clicking on the link and signing in again but it doesn't take me to the you've activated the offer page. Has anyone else experienced this issue?

Non payers driving me nuts!

I sell in the auctions, mainly clothes, in my description I make it clear to pay within 2 days ,on the 4th day a automatic unpaid item case will open E-bay rules expect people to pay within 4 days However of late I have had a few non payers ,they go ...

Authenticity Guarantee program

Hi everyone,just need some help about this new ebay authenticity guarantee, just want to know who is responsible for posting the item to the buyers address after being sent by the seller to ebay authenticity guarantee team.Many thanks Sergs

Items not eligible for points from nectar,

Recently bought 4 items on the ebay.com site from a seller in china. I am in the UK. I have my nectar card linked so I get points to use as money off vouchers. My nectar summary says thes 4 items are not eligible for points. I have looked on ebay hel...

£1,000

I collected football programmes for many years and stopped collecting about 15 years ago,i know am selling them about 20 a month,and will soon exceed £1000 will i be liable for Tax as i cannot prove i bought them as a hobby and only want to sell now ...

Sent item instead of collection in person

Original listing was for collection in person but I ended up sending it via parcelforce. I didn't change the listing from collection to posting when item sold. The item has been sent via parcelforce, I cannot add tracking number to the item and it sa...

sale refund

If a buyer says the product i sold them was not as described (which i dispute)but to avoid negative feedback I refunded them in full immediately and awaited the return of the goods.Three weeks on I still havent received them back nor is there a proof...

automated feedback

Hi ive just chatted to ebay over the computer with what i thought was a simple question but the person i asked didnt seem to know, can anyone here let me know?Ive switched on my computer, gone into ebay and noticed an extra feedback, feedback says Eb...

Nectar promotion bonus points on 3,4,5 purchases in April

I don't seem to be able to post replies to other peoples posts, but I too have not received my bonus points for the nectar 3,4,5 offer from April. It's now past the date we're supposed to receive bonus points. What's happening?

Report a buyer

Buyer wants me to cancel the order because they only won one item and say the postage costs are now to high What can I do about this ??

Phone number

Has anyone got a customer service phone number please ? can't find one anywhere , and I'm going round in circles here 路‍ how hard is it to actually find a number to talk to a person

Missing sale item

I have 12 items for sale but only 11 appear in the details section, one item a silver tea pot has dissappeared

Resolved! Return label item not as described

Hi I am grying to return an item to a seller that was not as described. They have accepted the return and sent me a link to Royal Mail to obtain the return label. I haven't come across this before and wanted to know if this was correct. http://www.ro...

no extra bonus necter points

the same thing happend to me brought five items in a bonus promtion over a month ago no extra necter points added yet

Calling

Hello how can I ring eBay

Restrictions

Hi how do I speak to a agent by phone? Been trying from yesterday but won't let me ?

asad perfume

i have returned my package "asad perfume" and i have still not gotten my money back ?

Why are my payments on hold

Why are my payments on hold. I can't get a proper answer from eBay ?

Not allowed to reply to a question

I cannot reply to a members question as it thinks I'm trying to share contact information

Seller

Ordered 2 tee shirts on Wednesday and despite several messages, the order has not been sent. My messages go unanswered, but they have taken my money

I can’t complete the purchase, it says that this product cannot be sold in your region

Change Evri to Royal Mail shipping after sale.

HiI have sold an item and after several recent problems with Evri I would rather sand by Royal Mail at an Extra cost to me.Am I ok to do that as item was listed postage by Evri.I was about to revise some of my listings to RM but this sale beat me to ...

formal complain against eBay UK

Where I can send formal complain against eBay UK? Ebay has spoiled my life and made me depressed, specifically eBay's AI

Retracting an offer

Hello all how do I retract an offer on a product which I have subsequently found elsewhere. I have my bank details all set up and if the original offer is accepted I will potentially end up with 2 of the same products.

Item isn't listed

My item for sale listed yesterday hasn't appeared on the site

An item I was selling was successfully bid for and sold however ebay relisted it

An item I was selling was successfully bid for and sold however ebay relisted it. What should I do?

Resolved! Bidder wants to cancel hours before auctions ending

A bidder with no feedback wants to cancel their bid but the auction finishes in a couple of hours. I use an I phone and can't seem to cancel it as when it says select bidder it says 'null' I feel she has ruined my auction and is thinking I'm a scamme...

EBay refusing to remove false negative feedback

I sold an item on eBay a few weeks ago, when the buyer received the item they left poor feedback within 5 minutes of signing for the item. I was shocked as I always hope they will contact myself first with issues and a chance to rectify. They refused...

Watch return

Hi all advice needed. Sold a watch buyer wants a refund I agreed, they have not returned to me. Found my watch for sale with another seller

Help. How the fees works, simple example I sold a item in 3.99 + 3.10 postage

How the fees works, please need to know , I came back from overseas and need a simple explanation.

Resolved! neautral feedback but i feel like the comments made were not true

I make personalised machine embroidered baby items and i had a buyer wanting 2 items exactly the same but with different names. I did them but my machine happened to break just as i finished the item and it never cut all of the threads off. The buyer...

Fraudulent seller

I brought a plate yesterday and within 5 minutes they said it had been shipped. The yodel tracking number doesn't exist. I believe this account to be fraudulent- no feedback either and no response from the seller. Any idea how I can notify eBay and g...

PARCEL TAMPERING - parcel delivered by evri contained different item to what i posted.

Parcel delivered by Evri contained different item to what i sent. either buyer lying and pulling a fast one or somewhere within the Evri chain is a scam happening. parcel was dropped off at Londis, Rochford Square Essex and delivered to Chelford, Che...

Think seller should be reported but dont know how to speak to Ebay anymore

Hi. I brought an item. Delivery tracking kept saying it was running behind. I messaged seller to ask did they actually have it in stock. got no reply. Open request as not received. Sunday morning seller rang. text, watts apps & messaged multiple time...

REFUND

Is there any way I can contact someone at eBay regarding my refund? Returned the wrong parts last week, received and signed for by the seller but heard nothing about refund. Tried contact the seller through eBay messaging no response. Can someone hel...

Debt agency

Hi if anyone can help I have had a email saying that I owe eBay money from a debt agency. The issue is I have had more then 1 email from different companies. does anyone know which company should be contacting me to collect funds or is there a number...

Item bought delivered but not showing in purchase history how to start areturn

Bought items delivered want to return not showing in purchase history. How do I contact e bay

Help

I purchased a bracelet on Ebay and paid for it through Paypal, I have the receipt, order number etc on paypal but nothing appears on Ebay. No record of any purchase! I cannot get any response from ebay as there is no record of purchase and I'm litera...

Freight forwarding services

So a buyer appears to have bought an item from me and had it sent abroad via a forwarding service. I sent it tracked insured to a UK address as per the eBay details. My listing has UK post only.Ten days after delivery I have reviewed a message from t...

Amazon fire hd no update available

Is there another way to update my account, other than through the Amazon app centre? (Playstore) it says update not currently available! I am using a fire hd tablet.

Displaying a cancelled listing

I listed an item. It didn't sell and no longer appears. I want to access it again but cannot see how to do it. Any help greatly appreciated. Thanks

Hello, any idea why i cannot buy software as it says my address is a p.o box and yet my address is n

I am trying to but antivirus which will not be sent physically to me just an email. When I get to pay it says I cannot buy as my address is a p.o box and yet I don't have that?Any help, thank you.

Refund

Why have l only been given 50% refund and told to contact customer service for the remaining 50% and where is customer service

Resolved! Messages Sent: How can I view messages SENT?

Where on earth can I view messages I have sent to a buyer? In messages I can only see messages recvd.Next time I will tick the box to send copy to my private email, but in the meantime, can anyone advise. TIA.

Buyer has not collected a paid item after 30 days. What can I do?

Hi all, I have sold a fridge/freezer a month and a half ago, with the buyer negotiating a deal and paid immediately. We have exchanged many polite messages about collection and I waited patiently for the buyer to arrange his tranport, but this has be...

Trying to sell ladies clothing and item doesn't sell, how can I boost my listing

Hi, I have tried to sell clothing items and I have no luck. What would you say are the focal points to boost the listing to sell successfully? I have clear and informative pictures show casing the pieces. Detailed information etc

Unwanted WebP photo format

WebP photo format.Don't like it, don't want it. Not happy at all.I would prefer a jpeg format option or a reversion to it.

Can business sellers promote there auction listings,

Help with listing info please?Can business sellers promote there auction listings, like private sellers can? and if so where is the setting to do this?All help welcome, asking for a friend that has a business account but is struggling.

Account in Good Standing Permamently Suspended - Watch Sale

Good Morning all, My partner has an eBay account that is in good standing. Purchasing items regularly over the years at various prices points. A cable here, some old minidisk players there, a few Puseeh plushies, old tech etc. His parents very kindly...

Messaging a buyer

Good Morning. A buyer has made me an offer. In the picture there are 4 sets. The description says what is included in one set. How can i contact her to ask which set she is buying.... in case she thinks all 4 sets are for that price in her offer. TIA

Incorrect postage paid

I sold an item but the postal costs are more than the buyer paid (Not his fault) so I gave him a full payment back and now want to send him a new invoice for the correct amount. How do I do that please?Super_Hoops

Cacel

Hey guys I accidentally cancelled an order was I right to message the buyer to say I wanted the order to still be placed??

Resolved! 5 of 526 transactions - Cases closed without seller resolution, techincal issue

5 of 526 transactions - Cases closed without seller resolution which is 0.95% (Below standard) and i need to lower this to 0.30% How do i go about doing this?Do I hope to get more cases to resolve in time?Or do i have to wait for 200+ orders? Its my ...

Magazine Variations

hi I have a listing for magazines with multiple variations for volumes. When I try and update with new stock, I can't seem to be able to relist the variations that have sold out before. they are there in the system, but it won't allow me to select th...

When I touch my buy it now nothing happes

when I try to payitnow the butto doesn’t do it

My trench art vase was removed from sale

My trench art vase was removed from listing under weapons criteria but there are lots of similar items for sale. Why mine?

Sending parcels

Does anyone use Evri to send parcels? I can't find any info on it at all! I know when you list an item Evri comes up as an option but I have no idea how it's done!Help please!

Packaging

Anyone else disgusted with size and packaging for small items?

Hi. I did not received my item tring shows is delivered but I did not receive it.seller ignore re

Hi. I did not receive my item tracking shows that it is delivered but I did not receive it.seller ignore refund eBay closed the case. any help?

Combined postage

A buyer has bought 2 items via global shipping programme,one is free for the buy the other is not,both have the same information number, eBay saying that they are both free for the buyer but I stated in the ad that one is not free postage so if I pos...

Negative feedback

A buyer left negative feedback 3 days after paying saying item was a no show, it was dispatched and tracking showed it was on its way. He paid for standard evri postage. ebay won't remove this which is incredibly unfair?!

Sale £200

Hi, I've sold an item and buyer paid cash but also taken £200 from his bank account. How do I refund him but make it clear that he's had the goods. thank you

Changing business account back to standard account

Hi I am not really using my business account at present and wondering how to revert back to a standard user account. Any tips please on the steps I need to take. Thanks!

Gsp

A buyer has bought 2 items via global shipping programme,can I put them both in the same parcel

Parcel not arrived

I've been waiting for my parcel since 16th may it got delayed by 1 day. The parcel was meant to be collected by the post office. It said "rejected" and now the parcel is going back. And when I clicked to the intern it said "if the seller doesn't answ...

Terapeak slow and laggy

Hi all I've noticed that over the last few weeks Terapeak has been very slow in responding to enquiries, sometimes up to 30 seconds for the results to show up. This is for past sales and current listings prices. It's odd because the first few results...

Mark sold item as collectey

Buyer has collected sold item. How do I mark it as collected

Address unknown

Sent a parcel via eBay on royal mail. Printed okay, collected okay. Now on delivery its coming up as address unknown or can't be found. Parcel being returned to me. What do I need to do? Surely address is down to buyer? Customer hasn't contacted me, ...

Ebay car auction

I put my car in the ebay auction I forgot to put a reserve on it .Im afraid its not going to make the price i want.Can. end the auction without penalty .What can i do?

eBay nor recording all my items put on during the 70% fee promotion

I have put 7 items on eBay to sell during the 70% fee promotion the the chart is not recording them all. 1st time this has appened. Has anyone else found this problem?

I am trying to sell

It appears that you haven’t provided the required information to confirm your identity or financial data. Until we receive that information, your listing and communication activity have been restricted to ensure a safe trading environment for you and...

Using a foreign bank account (french) in the UK

Hello,I am living in Northern Ireland and am moving out of the country soon. I wish to sell an item here, however my bank account is French and ebay won't let me input an account that isn't UK-based for a sale. What do I do, I do not have a UK bank a...

An order from 2year ago

Hi I just need to know if I ordered garden furniture fro eBay about 2years ago.only just opened box due to ill health and just getting back on feet.just need yes or no.if yes need seller adress please thank

Stopped, by eBay, from giving seller feedback

Ebay has added a compulsory star rating for items purchased, in the Feedback.This is blocking me from giving positive feedback to a Seller. I give feedback on the sale and delivery spects, as soon as orders are delivered, unless there is a problem, t...

My buyer requests I refund £1.50 for postage. How do I do this?

I obviously printed out the wrong postage label so my buyer had to pay £1.50. Happy to refund it but can't see what mechanism to us in ebay.

Rip off Sellers

Hi I bought a Xerox C400DN from Ebay 3 months back. When testing the device he'd locked me out from the system. And testing the default 1111 and serial number as the password refuses to log in

eBay want me to refund a lost item sent via the global shipping program?

I started selling some items via the GSP as they say that they take the headache out of sending stuff abroad. I now have had my first parcel go missing. The buyer understandably wants his money back but the post office receipt only tracks the item as...

A blue spot has appeared on my eBay logo on my mobile screen. What does it mean and how do I get r

How do I get rid of a blue spot on my mobile screen above my eBay logo. What does it mean?

Removing duplicate items from my shop and searches

On Friday I received a promotional offer - 'fees reduced by 80%'. To take advantage of this offer - by reducing the amount listed on BIN or best offer - I ended the listing on 7 items (all boots and shoes), I wasn't given the option of giving a reaso...

Authenticity inspection failed

Hello I purchased some sneakers through eBay's authenticity guarantee system some time ago. I ended up re selling as I didn't need them and never wore them. However weirdly it didn't pass the inspection when I was selling. Has anyone else had this ex...

Sort by unit price?

Is it possible to sort by unit price? So to include multiple / pack sales ? any third party websites offer this?

My item has sold but still appears in the listings?

My item has sold but still appears in the listings? Why does my item still appear in my listings even after it has been sold? I have to manually remove it.

Resolved! GSP orders to German

Hi, I have had a GSP order come though. Going to German. I thought, you could no longer send orders to German without a LUCID ID. Due to German's packing lews. I have a business account. I have tryed the catbot and goggle but can not find the answer....

My seller needs a code from me and I can’t find one to send him

My seller needs a code from me the buyer, but I can't find one to send him

The buyer didn’t confirm the order so payments are hold

The buyer should have received the order as I've posted it two weeks ago (I post his/her order at the same time with another buyer's order and that buyer has received it a week ago). I've contact him/her but didn't receive any reply. The payments is ...

Listing days

Hi I want list a car but only have option 7 days or 10 days it dose not show any option for 3 days listing don't know why please if you could kindly help us

selling fees for non paying buyers

I'm new to selling in eBay Ive sold the same item 3 times , every time buyers haven't paid how do I check to see if I've by eBay have charged selling fees

Packlink/ebay/evri

I want to be invited to the customer service meeting for all 3 of these large companies and positively input that making access to real customer service as difficult as possible is taken off the agenda. The fact that eBay have a link to packlink on t...

CREATING VARIATIONS

I've had to create multiple listings for the same item (different styles) as I cannot see the option to create variations. Usually I want them all in one listing as they are the same product essentially just different animations but all same price et...

Buying an item

Im trying to pay foe an item but when i go to pay it keeps coming up saying please check your card payment details. Any ideas how i can fix this

Order cancel

Hello I have to cancel my order. I find out it is wrong item.

Authenticity on the trainers i have sold

Not sure what I do. Do I send them away to be verified.

Selling items is restricted on my account

I'm trying to sell an item and it says I am prohibited from selling items and need to contact help how do I do this

Rolex watch authentication. What is involved?

Rolex authentication process

Resolved! Import tax

EBay have wrongly charged my item buyer £33.20 import tax for a shipment being sent from Kent to Dorset and I am sure that is illegal

Mark as

Hi, i sold a motorbike, sale all went fine and buyer collected all happy. Ebay is asking me to scan a code to mark as collected but i didn't know i had to do that when the buyer came. How doni mark the listing as complete and item collected? Thanks.

cannot contact my buyer

item 202788411750 tried to send my contact number to buyer. Ebay blocked message ...says cant send personal info ?? Now it stops me sending ANYthing to buyer...even though im just now trying to say "collection only" why can i not send contact number ...

Bonus points on 3, 4 or 5 purchases made on the eBay app in April, points will be issued by 16 May

Anyone else sign up for this?Have you received your points yet?Made my 5 purchases to qualify and nothing yet received!!

Payment on hold

I've got £111 of items on hold from 1st May onwards. When I check some of Royal Mail tracking they have been delivered others are not showing delivery although I'm sure the customer would have let me know if missing. Any idea how I get paid if Royal ...

Non-paid item/report buyer

I have not had a non-payer for ages; however, when I went to report for non-payment there is no exact option for this event. Basically, none of the options just state 'they have not paid'. Which option do I click on? Thanks

No refund from seller for battery which did not arrive. Ebay then promised refund but not received.

I have not received a refund from the seller in China for a laptop battery bought in October 2023. This battery was faulty. The seller claims to have sent a second battery but I have not received it. After many excuses for delays, the seller said a r...

eBay App - unable to take landscape pictures

Hi, is anyone having the same problem - using the eBay app on iPhone 15 - suddenly unable to take listing pictures in landscape orientation? Hopefully its not just me! Thanks, Chris

UNABLE TO LIST ANYTHING!

IS ANYONE ELSE HAVING A PROBLEM LISTING NEW ITEMS? I HAVE BEEN TRYING TO LIST FOR THE PAST 2 DAYS BUT IT SIMPLY FREEZES WHEN I GET TO THE POINT OF LISTING AND THEN DROPS OUT. IT WILL LET ME RELIST ITEMS BUT NOTHING NEW. THERE IS NO "CUSTOMER SERVICES...

Changing bank details

Hi does anyone know how to actually get to speak to an agent? I need to change my bank details but don't have the details that are currently attached to my account so can't complete the process as you have to put the existing details in first. I am g...

I have 3 items showing as active but 2 have disappeared

Morning, I am posting as a seller and hoping for some help. I have 3 items showing as active however 2 have disappeared. I've tried everything I can think of. Been 36 hours since they disappeared. Thanks in advance Suzanne

account suspension MC011

I got a mc11 after 13 yearsThen they asked me to confirm the delivery of the orders.This happened.Then they sent order numbers again, I also confirmed the delivery.Then they permanently closed my account without any reasonI am the best seller and hav...

Vat

Hello.Am trying to make a payment (a bidding to be more specific)from outside UK like i always do but i keep getting an email from ebay that on top of the ammount am gonna have to pay extra vat.That eas never the case before since am posting in UK.Wh...

Nectar Bonus Points 3,4,5 purchases

HiHas anyone received their Bonus Points from the above promotion that were due to be credited yesterday 16th May 2024? There does not appear to be any relevant contact details on Ebay and Nectar Chat cut me off.Asking as I have not received after pu...

Have not been awarded bonus points from Aprils Promotion, has anyone else had this problem ?

Aprils promotion for upto 1500 bonus points that should have been added to my necter points on 16th may 24 have not been added.

Confirming identity won’t accept what I send

I have had the banner saying update my details and payments on hold.was told by customer service that I could use birth certificate and utility bill to confirm my identity as don't have any other ID.uploaded and next day banner came back obviously so...

Resolved! Payments

Hello all, Last week I had my payments put on hold, aparently for a periodic review the review completed and the payment was paid out. This week I have sold something else and my payments are on hold again for another periodic review is this normal? ...

Second chance offers

How do you send a second chance offer? Looking at options I do not see it on the "Cancel an order" screen

Damaged Parcel

Hi can anyone help me as I am not sure what to do.I posted lovely skirt in a sturdy box on Monday. Bought Evri tracked postage label via Ebay. Tracking showed as out for delivery. Next update shows Damaged parcel? no further tracking after that from ...

Item arrived broken - how to resolve refund?

Hi We have a frustrating issue regarding an expensive and new camping mat that we sold. It was working fine before it left here, we tested it, but the buyer is saying it leaked as soon as they tried it, and wants a refund. We had avertised as 'collec...

EBay query

Clicked on the email to accept 80% off fees, yet it hasn't been applied

Volume and weight

Hi community, We are thinking about selling on EBAY UK, but one forwarding agent told us our product will be charged 3 to 4 times higher as usual because it is "vlume goods". They say: ".....if your goods are volume goods,the calculation method is le...

EBay charges

EBay keep on invoicing me for £21.42 each week. I am trying to sell a motorbike on eBay but with no success. I believe insertions are free until sold?how can I find out what these charges are for?and how can I stop them. is it possible to talk to som...

Return accidentally cancelled

Incorrectly selected a carrier when processing a return, when i tried to choose another postage the return was logged as cancelled. Am I able to reset the return to start again?

Auto pay

I want to turn off auto pay but have no idea how.

Expired

I ordered for vitamin c on 14 of may and I received the order on Friday which was yesterday but I was disappointed with the order it was few in the container and was expired. I contacted the seller yesterday and today and he as not responding to my m...

Pick up only

How can I provide the seller with the address if an item is pick up only? They have paid for the item and being held in EBay account but when I message them the pick up address I am not sure if EBay is allowing me to pass it on as contact details not...

Fees

Why is it impossible to contact eBay apart from the useless automated system that never answers your question. I listed 2 hats and as they come under clothes it should be free as was another hat I sold. But they have charged me an extortionate £1.32 ...

Counter offers but no offers sent!

Hi, I've been recieving quite a few "counter offers" from buyers, but I don't allow offers on my listings and I haven't sent any offers out, a customer recently insisted I'd sent her an offer (although then said she couldn't find it) and was quite an...

Resolved! No bar code email received

The automated bot help that eBay provide is less than useless. I need to speak to a person and I'm faced with this useless firewall. So rant over.. I have a parcel waiting for me at Argos Click and collect. Royal mail sent me a photo to confirm it's ...

Bidding not allowed in US on UK listing

Hi there. Anyone know how to change the listing so people can bid on it from the US? I'm in the UK. Doesn't seem to be working when I change it. Any advice? thanks! ed

selling

does anyone know why when I messaged a buyer back it came up with ...no longer a registered user...

Label refund

i have paid twice for a postage label. How do i get a refund?

Why can’t I put items in watch list, basket etc.

For the last couple of weeks I can’t put items in my watch list/basket etc. I have tried everything, even clearing my history on my iPad. I am finding this very frustrating & furious that I can’t shop on eBay. You can’t even contact ebay, & ask what ...

Payment

Hi, How do I get EBay to confirm they have received payment before I send item out?

Review

I reviewed a transaction which was expeditiously completed by the seller but was ridiculously delayed by the courier. Accordingly, I gave the experience a neutral listing but in the text made it clear that any criticism was aimed at Yodel NOT in any ...

80% selling fee can’t list me boss brands

On 80% selling fee didn't leave me to list any Boss items.leave me to list but promotions it isn't cover

Other auctions using eBay to advertise.

I'm fed up with browsing classic cars, finding an interesting car at a reasonable price, clicking on and finding out it's another auction company using eBay to advertise their upcoming sale. Surely this isn't what eBay is for. If I wanted to look up ...

You’re all mixed up !!

Does anyone else find it rather annoying that whilst scrolling through eBay, it will come up with, you're all mixed up !! When it's the app that can't keep up to pace ! Very frustrating !!

APRIL BONUS POINTS

As anyone recieved their bonus points for the April 3, 4, or 5 purchases. Suppose to be added by 16 th May. I have not recieved mine yet . I purchased a couple of items this week and the normal points for the items as been added so whats the problem ...

Resolved! VAT on second hand tools

I am bidding on a second hand hammer drill from an alleged private seller who has indicated on my leading bid that 20% VAT will becharged on the winning bid. Is this correct as I've not come across this problem previously?

Seller does not refund my money

I did buy "Brown Kraft Paper SOS Food Carrier Bags With Handles Takeaway" item the item didnt arrive around 2 weeks to my shop.i order new plastic back from another company its arrived And I called the delivery company to take that parcel to back. An...

Book listing with no title OR image - have reported and ebay says no violation

I am a collector and wanted to know the title of a book as they listed the series. I contacted the poster who gave me a copy and pasted response about books - ignoring that I had said there is no TITLE and there are 26 books in that series. Back and ...

Cancel a postage label. UK.

Hi I'm trying to cancel postage labels.The community and the guides tell you to select "postage" or "labels" or some such from the left column in "Selling" but the are no columns or such words. I've followed the link someone provided to the shipping ...

Forgot to confirm pick up

Sold a large item, buyer paid immediately, pick up took several trips and was tricky as came alone and without a van despite advice in the listing. I felt bad for him as he was struggling to dismantle and I couldn't help, and I was embarrassed to ask...

Confused about purchase

I've recently made a purchase(last night) I put an offer in and the seller countered so I accepted and paid,then I get a message from the seller asking if I wanted it shipped (I paid for the postage)I replied shipped please,the seller then asked wher...

Sold a car for 3rd time

Sold my car 3 times via ebay. It sold twice and both sellers did not make contact or complete transaction. Both were cancelled and 3rd time car sold with no issues. Ebay only cancelled fee on one transaction and are charging me twice for selling car ...

Technical issue

Why can I not change the pictures on a listing only get a blue box around the one I am trying look at next, and the same if I press add to watch list.Had this problem for nearly a week now.

Sold Items showing as unsold and not able to invoice buyers

Is anyone else having items today sell, show bids in Green and then finding the listing in Unsold when there are bids and it has sold, but not able to invoice buyer to complete the sale.

Cannot make return/refund form work

I have bought and received an item off Ebay.The item does not work.So I followed the procedure for obtaining a refund, which has worked well in the past.Unfortunately on filling the form properly, I cannot proceed, because the Confirm button is blank...

Unexpected Packlink charge

HiI just received a charge for extra shipping taken through ebay 2.5 months after the item was sold. The item was weighed before the cost was fixed. This seems very unfair as there is no way to rebuff their charge. Any ideas? The weight was nearly 40...

Car buying scam, how to contact ebay?

So yesterday evening 2 men came to view my car and proceeded to try a distraction technique while one of the men then removed breather pipes from the engine and the radiator cap before requesting a test drive. I noticed the scam happening and told th...

Buyer collected and now says item is damaged.

I sold an aquarium and to save the buyer a trip offered to meet halfway as I was on that route anyway. Handed it over, end of... so i thought. The next day he sent a photo of the aquarium with a huge crack in it. This was definitely not there when I ...