Case closed without resolution

[robtn38]

I bought a pair of jeans that did not fit absolutely shocking. There was meant to be Diesel jeans but they’re more like a cheap pair from Asda.

[jckl1957]

If you add more details or ask a question, you will get some advice.

Trying to guess the issue, if you opened a return case giving the reason 'wrong size/didn't fit' and you bought from a private seller, that would be classed as a 'change of mind' return and the seller would be able to refuse the return and the case would close.

[robtn38]

You obviously didn’t read what I said

[papso22]

You said very little!  What actually happened so that the case closed without resolution?

For example, did you open a case using 'does not fit', or one for 'not as described'?

Did your seller have 'no returns' on the listing?

[jckl1957]

I read every word.

If you buy items that are 'not as described' you can open a case and return the item.

You say the case closed 'without resolution' but I don't know what that means.

Does it mean you did not get a refund?

What reason did you choose for returning the jeans?