Member To Member Support

Winning buyer cancelled the auction after it had ended

This has happened to me a couple of times. Can't believe it? Why is it allow to happen. Never used to be like this, when I used to list my items as an auction. It was difficult to the winning buyer to back out and you were allowed to leave negative f...

Refund issued for to buyer who cancelled - have I repaid the buyer twice?

I have cancelled an order and issued a refund for a sold item believing I was refunding the monies paid by the buyer - but it seems it has been refunded directly from my Ebay balance = did I make an error in issuing the refund directly rather than it...

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

Restriction

Hello my account is restricted from ordering from Hate My Phone Ltd. I don't know the course. I would be grateful if you could review the restriction for me. I buy most of my phones from them. Thank you

EBay’s authentication process is passing good counterfeits

I am writing to express my frustration with eBay's ongoing issues regarding item listings being removed under claims of counterfeiting. It is particularly concerning that these items were purchased from eBay itself and have supposedly passed their au...

Damaged ebay parcel/goods by evri via ebay

I recently sold a rugby shirt for £20 that was shipped by evri to Scotland. Evri stated the parcel was damaged and because of this ebay didn't deliver. I filled in and completed a claim form with evri. Next day I received an email off evri saying the...

Resolved! Need advice on collection only payments

HiIt's been a while since I've sold a collection only item and I seem to remember it had changed to where the buyer has to give the seller a code ... just looked it up on help but still a bit confused ... this is what it says .. Open the eBay app, go...

Over 90 days refund- seller asked for bank dispute

Hi allSo back in October bought a laptop, it developed fault, seller agreed send back and will issue refund. Seller acknowledged receipt of laptop and would issue refund However they stated because item over 90 days they could not issue refund via eB...

Payments on Hold for sales made today

Hello, Not had a problem with payments until now, sold 2 items today & the amounts are not in my Ebay balance as normal.They say pending on both transactions which is odd can I send the items now or must I wait till funds cleared.The Label is availab...

Is this a scam?

I have had 3 sales within an hour (after not selling any for months). All are from accounts created today with no reviews etc. All going to the same area. Is this a possible scam?

Seller overview

ebay have updated my seller overview page. Previously it would say what items were being watched so I would then send the watchers an offer.Anyone know where ebay had moved this to or is it simply they dont display it anymore?

Refund unused postage charges

I purchased 2 items from a seller that used one post label. How do I manage to get a refund.

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

Resolved! Is this the correct action to take on eBay?

Hello everyone, I just had a very interesting experience with a seller on this app. I bought two iPads from this seller, which were listed with the description "Minor Fault". However, when I received both of them, I discovered that they had more issu...

Red flags or worrying over nothing? Opinions please

Hi, I've sold an item (pokemon related £200 value) the buyer, they have zero feedback and their location is down as the united states. Those facts alone don't concern me too much, however when they have paid I've now learnt the item is actually being...

Selling my bike

Hi,I am trying to list and sell my ebike on eBay, it is preventing me from doing so. I started by looking for the same model bike as mine available for sale on eBay,to get a ball park figure of current prices. My bike is UK manufactured and meets all...

I didn't know we can't sell Cake Forks here

Hi, this listing is for Cake Forks, not knives Revise it please Regards Gill Fulford

Listing with variations won’t load

I’m trying to create a listing with variations and every time a click list itcomes back with errors one or more items are below £0.99 and one or more items have no title. this is not true. But when go onto to variations matrix there is a duplicate wi...

Account - Payments - Customer Service

Firstly got my account permanently suspended out of blue!All orders sent, all receipts recorded - 99.6% rating on 300+ orders. Got asked evidence on postage - all provided with no faults, then just account suspended without no explaining. Customer se...

Overcharge.

Blu ray. Advertised as £5.99 buy it now. Added to basket, bought a few more from other sellers then found out I was charged £35.99 and the price on the original listing was increased as well. See attached cpnversation about 'live pricing'. What xan I...

buyer didn't pick up

Hi i'm a seller and a buyer didn't pick up there order over a month ago so was returned back to me now said buyer wants a refund what do i do.

PayPal took payment from my bank account on the 19 jun 2020 £23.94 at 6.27 am. PayPal stradefare.

PayPal took from my bank account £23.94 at 6.27 am 2020 to buy from eBay. I Found it recently the seller never received payment and did not send item. I tried contacting eBay and PayPal. There not been helpful Havant reply thank you

Resolved! Buyer wants to arrange a courier for a Collection Only item

A buyer has said they want to arrange a courier to collect a Collection Only item, but I'm concerned as I need a code from them to prove it's been collected. Is there a way this can work?

Updating bank details = policy violation

My selling account was recently restricted until I updated my bank details ( I was awaiting a new bank card). Ebay ended all my auction listings (144) because of a policy violation? My details have now been updated and and I have had messages from eb...

Resolved! Handling a return with a negative feedback already left?

Good morning. I am in a situation where the item that I sent to the buyer doesn't work and buyer reached out to me after leaving a negative feedback already. I was willing to spend some extra money and send over a replacement but after seeing the fee...

Simple Delivery Message for custom order

I have received a custom order, but I am unable to view the buyer's specific requirements. The messages appear to be blocked or filtered by an automated eBay system, with a note stating the issue is being dealt with due to simple delivery. As this is...

Can I sell on ebay UK a used ebike without used battery as a privite seller?

I have an used , original (not conveerted) e-bike to sell. Due to ebay policy I would not list a used, original battery. Instead , in a discription I would suggest that I will sell the battery on another platform e.g. Gumtree or Nextdoor or even Face...

Item removed from site

Does anybody have any idea why eby has removed my ebike posting from its site stating that used batteries and chargers are not allowed for sale yet there are still hundreds of other ebikes still on there?

Policy Violations

Why does the AI keep removing my listings for legal UK FM CB Radios?

Refunding a deactivated account

I bought an item from a user, but I decided to refund the item before it arrived, because i thought it may have been a scam, since the user was no longer registered. The item has now been arrived and I have also recieved a refund. I cannot contact th...

Data protection

In the last few years I have had a man turn up out of the blue on my doorstep after buying a collection item and ebay giving him my address.I have had a stalker who told me they knew me in real life and sent me unpleasant messages, I don't know who t...

Ebay appeal decision incorrect

I have a policy breach item removed. The item is a Canadian Air force uniform but ebay say i haven't followed police related item policy. I did the appeal but they say I haven't followed policy!Are they actually morons. How can I follow a policy that...

Account restriction

Hi I've been on ebay since 2010 I'm 100% on my reviews the last thing I sold was about 4 months ago which I received a good review for but I've had my account restricted and can't get Intouch with ebay to ask why has anyone else had this issue

Multiple listings

Does eBay ever do anything about multiple listings? I have reported seller who has the same items listed multiple times and heard nothing reported about a month ago.

is it me or are buyers getting more difficult?

jeez!!!! And are ebay getting more tricky also?Anyone else experiencing weird new "rules" on their listings please, or bidders who then cancel once the item has ended its listing, or start asking questions once the item is ready to be dispatched? Ran...

Counterfeit Item

I bought a watch from a reputable seller in August 2025. From February 2026 it started malfunctioning so i took it to an expert to fix it. He told me it is a counterfeit watch. I have tried submitting a report on ebay but it does not let me. I paid t...

Making An Offer And Paying With Klarna

Is it possible to make an offer on an item and have Klarna as the payment option?I've made offers before, but it asks me which bank account to take the money from if the seller accepts, but I don't remember seeing an option for Klarna.Any help apprec...

I don't want emails

as everything comes on an E bay message or on the purchase information I don't want copies sent to me emails address how can I stop the. Emails

Won auction, seller cancelled without explanation — next steps?

Hi all, I’m looking for advice on what to do as a buyer.I won an auction / had my bid accepted for a phone, but the seller cancelled the order without any warning or explanation. I messaged the seller politely to ask why, but they haven’t replied.Cou...

A buyer messaged asking to cancel bid 2 hours before end of auction

Hi All,I just got a message asking if I would cancel a bid of £180 just 2 hours before the end of an auction. They told me the reason was that they had bought something else instead! I said no I wouldn't cancel the bid. Can I have your thoughts on th...

Account suspended for selling fake item

Hello ebay community. I've received an email from ebay AI "police" telling me that an item that I'd listed breaches the selling of fake items policy . The email does not explain what it is in the description, the item details or in the photos that su...

New item sold on eBay with 6 year waranty - how do I make a claim?

Hi everyone, I recently purchased a new carburetter kit for my Stihl blower off of ebay in December 2025. I chose the seller as he offered a 6 year guarantee Unfortunately once I received the item the quality of some of the items was very poor & I se...

Sold heavy item, buyer lives local, can I deliver it myself?

I've sold an item that's heavy/will be difficult to pack and risky to send via royal mail tracked. I can see that the buyer is asking for delivery local to me. It would be easier for me to stick it in the car and deliver it, but I can't see how to do...

STANDARD AI ANSWERS FROM SELLERS

Has anybody been away from ebay for a few years and recently started buying again? I've found that so many sellers now seem to respond with a standard AI generated answer, which more often than not doesn't seem to give you the specific answer you're ...

Team Access users have to have own Ebay account?

Hi, The company I work for has had a business account for years and employees access it using the log in details which are shared. We've just looked into Team Access in the hope that everyone can access seperately now, however this is only possible i...

Sudden drop off in sales

Ok here we go again has anyone experienced a massive drop in sale the last 2 days? A couple of down websites say there are problems but nobody seems to be talking of it.

Ebay Verification Problems HELP?

Hello i am reaching out to this forum about ebays verification i have been trying to get my ID verified all i have done is change address to my new one and it's been a disaster trying to get it passed so i can sell again 'this has been going on for f...

Fraud Phishing Warning

Just a warning to keeping a lookout for a fraudster trying to get refund for a product he did not buy or from me, but using a photo I used to post the item for sale. They are saying the bought the shoe for their son. I told the person to contact Ebay...

Refund from eBay account

I sold an item payment was pending but there was an issue with buyers address and couldn’t issue a prepaid label so had to cancel order and refund but eBay took money out my eBay account for refund and don’t understand why as I hadn’t been paid for i...

Counterfeit policy

Hi. We have had another 6 listing removed yesterday and roughly 20 the week before. We recieved a 7 day ban then a 10 and now another 10. We've appealed all of them and all was rejected. Spoke to an ebay agent and couldn't get an explanation. This ha...

Not letting me get my payout

Hello there, ive recently sold an item and says I can get my funds on the 19th but its not letting me withdraw or saying I have any funds available. Has anyone else had this problem?

Payout Times

Anyone noticed that payouts take much longer? At the start of the year my payout would appear in my bank account within 5 minutes and now it’s taking 3-5 working days. Anyone noticed a change at all?

Resolved! Damage due to shipping

Dear Community,My buyer claims that I have sent them the item not as described, due to finding faults with the item when received. When I asked to inspect the item for physical damage, they provided me images of two components, that fairly looked lik...

Struggling to List a BackPack/Rucksack

I'm trying to write a listing for a Roxy back pack (rucksack) but the listing page keeps insisting it's an item of clothing and won't let me list it until I complete the item specifics e.g. sleeve length - I've tried looking for a bag section (using ...

Create a listing with multiple variations

Hi, i am trying to create a listing with multiple variations of some model toys and despite looking on Youtube and on help i just cant seem to do it. Can anyone help? Thanks

Would you sell to a new ebay user ?

I'm a seller, a new ebay user has registered an account today and bought a £300 item (that had "best offer") - they just clicked the buy now option and paid full price. I have the funds available but I'm worried this is some sort of con. Would you ca...

Contacting an agent

Does anyone know how I can contact an agent? Via a phone call preferably?There is generic information, but no way to get a call back or to type my communication. Thanks

Simple delivery

Hi, A buyer has bought 4 lots of books from myself. There's 19 books in total. Simple delivery has combined the postage to £2.82 for one parcel. Will I get charged for the excess postage costs or do ebay pay it seen as they've put this postage amount...

Resolved! SKU or Item name on postage labels

Is there a way to print the SKU or Item name on postage labels to avoid mixing up labels to a package

Shoes sold as New, are Not according to Ebay if.....

I thought that you may be interested to know that according to the Ebay trainer authentification team today, any trainers which have been tried on prior to sale should not be listed as " New" in box or without box, but should be listed ss " Used". I ...

Seller fraud

Won a ps4 console auction and the description stated in perfect working order now seller is claiming product is defective and has lost a game included in the sale and told me i could cancel it if i didn’t want it which obviously I didn’t anymore. I t...

Buyer returns after a month

Hi everyone,I’m a new seller on eBay and would really appreciate some advice from experienced sellers.I recently sold a Botslab 4-channel dash cam system listed as “brand new (box opened).” The item was complete, unused, and in original condition at ...

Trying to contact an ebay member by user Id

I sold an item many months ago. I have found an accessory for what he bought I think will be useful to him. It is an old sale so only thing that shows is his feedback. Unfortunately the item number as shown in his feedback does not come up in ebay se...

Returned item, seller says damaged

Hi, I returned two radiators, never opened. The seller said they couldn’t find them for the first week, then when I showed proof of return finally located them. Then sent pictures saying one was damaged, (see image) scratched along the bottom. The se...

I think a buyer is in fact just a shoe/foot fetishist and now has photos of my feet!

Hi there Feel free to laugh- you couldn't make this up! I had a message from a buyer last week about a pair of shoes I was selling- wanting to know if I smoke and could I take more photos. It annoyed me as my description said smoke free and I'd taken...

Push daggers

Can anyone one help me with this.As far as I know you're not allowed to sell knives on ebay, I reported an item to ebay saying its a knife and under uk laws being a push daggers (287260260405) it is illegal to own or sell. Ebay response was, it doesn...

Postage has changed somehow from Simple Delivery?

My postage has changed somehow today, like another user has said, and one buyer has selected Evri, and another order is asking me to buy postage and upload tracking etc, instead of my usual Royal Mail only collect-from-home option. Evri don't come to...

Resolved! Messaging a customer who bought something 9 years ago

Can anyone tell me how I can message someone I sold something to 9 years ago? I want to try to buy it back from him. I only have the ebay ID of the person. Can I somehow message him through Ebay messaging?

Vehicle Seller

I have reported a number of fraud advertisements sales from people on Ebay, I have even offered to buy the products / vehicles being "Sold". Ebay has done nothing with my reporting whatsoever, someone will end up losing a lot of money because Ebay do...

I was given a 7-day restriction for no reason.

Hello, I have this situation: I posted a Bape T-shirt on an ad and it was deleted, although the T-shirt is completely original, I am 100% sure of this. Could you please unban me because I was given 7 days of restrictions on ads? This was my last ad, ...

AB Split Testing with different images

Hi,I had a quick question regarding eBay listings. Does eBay allow A/B testing using different main images for the same product? Specifically, I am considering keeping the title and description identical while only changing the primary images to comp...

I want give my ebay account to my brother

Hello possibly we will change country and I would like to give him my ebay account becouse we work together but he is stay in UK. I would like to give gim this ebay account just I will need to close all my banc account and I have plans to give him to...

How does the eBay funded shop promotion work?

eBay sent me an message regarding £200 off promoted shop and as I have never used it before so I'm wondering how does eBay work the saving will I have to pay right now and they refund me after £200 used or I dont get charged till after I cross £200.

Tracking information

Good morning guys hope you're all today, I have bought a budget scooter you know the standard like xiaomi ones, but cheaper. It has been sent but with no tracking number, is this normal and ok? because it was like £135 so I'm sure it would have a tra...

Using address as return address

For over 6 months we’ve been receiving items returned by buyers of items. They are addressed to someone we have no knowledge of. tried to sort with eBay but I’ve now talked to three people and am no further forward. The last return was for a very poo...

delayed delivery

Hello everyone, I have a problem. A customer purchased from us, and the shipment was delayed by a day due to the courier's fault. Now the passenger from us has been charged 2000 for the lost shipment. Has anyone else experienced this? Thanks.

My stolen royal mail parcel has been found on Ebay...

I literally need help with this and will appreciate any....found one of the contents of my stolen royal mail parcel on Ebay...reached out to the seller and expressed that i have made a report to the police and even pleaded for my item to be returned,...

private sellers who are clearly business sellers undercutting prices

I am posting this to see what other people think of private sellers who are clearly business sellers, what is annoying me the most about this is they are clearly under cutting prices on business sellers and are clearly make profit from each sale as I...

Quantity not updating on refunded items.

I have refunded on two listings, but the quantity hasn't updated, it stills shows as sold. Do I update this manually?

Dark mode

I just wondered if the eBay community would like to see a dark mode for the website version of eBay. I know there's a facility for it on the app version but I'd like to see this as a theme setting on the main website version. What do you all think? A...

My US buyer can't purchase, although I chose international postage

I have a US buyer, and my listing says he can buy but when he tries to buy and pay, enters his zip code, it says the item can't be shipped there. I have no idea why, and I cannot find a human being to ask....

Resolved! New to ebay

Hello guys,First of all, thank you for clicking and reading through my text, secondly i am really new to ebay world, i have started 3 weeks ago maybe or less, managed to get few sales but i feel stuck. I have alot of impressions, but conversion is 0,...

How can I contact an operator

Previous selling prices on a particular item

Can they be viewed somewhere?

Item location incorrect

My item location is not at the same address as my account address. I've corrected the postcode in the collection option before posting the listing, however when I view the listing its showing my hone postcode. As people may search listing by location...

Can’t create classified ad

I’m trying to list a vehicle but the pictures aren’t uploading and I don’t have the option of the standard classified advert for £19.99. It just gives me the option of £14.99 but like I say the pictures won’t upload and it also won’t let me put an ad...

Odd display upon starting app

Just started the ebay app and just got this, nothing else... What on earth??.. I guess I could close and restart the app, but never seen anything like this (I know it sayd "Ad") but why would any app start with just this on the screen?

eBay live adverts on home page removal

My desktop homepage is full of these AI generated, strange, random "live" adverts. Its obnoxious and in the way, how can I turn off anything related to this "live" thing?

Order puchased

I purchased an Alienware 18 Area-51 Ultra 9 on eBay. The seller was supposed to send me the receipt within 14 working days after I received the item, but I haven’t heard from him since. I’ve tried contacting him via the email listed on his profile, b...

Seller has asked me to cancel order due to incorrect pricing

Hi,I'm not really comfortable doing this as I don't like the listed options for requesting a cancellation:-Order placed by mistakeWon't arrive on timeFound better priceWrong delivery addressWrong delivery methodWrong payment information I don't want ...

Recommended for you gone

Hi, I’ve noticed that my eBay homepage has recently changed, and I no longer see any “Recommended for you” or personalised items based on my browsing history. Instead, I’m only seeing Live streams and basic categories. I’ve tried logging out, reinsta...

Ebay not listening regarding below standard performance

Hi everyone, i have been an Ebay member for over 20 years, we sell upholstery fabrics, we have 100% feedback, but due to Ebay policies we have been classed as below standard sellers, our defect rate on late refunds is approx 1.9% and this was due to ...

I recently ordered an item on ebay, now I am getting whats app messages

I recently ordered an item on ebay a few days ago and today I have started to get whatsapp messages from unknown people, is there a way I can stop this? I have added a photo to show the conversation, thank you

Contact seller option

The contact seller option has been an issue for a while.. when is eBay gonna fix this? May this point I can’t even contact the seller!? Prior to this it would just got back to my eBay after selecting the “contact buyer” option. There is also a very b...

Invaild access token

Morning.For the past month or so, when I search for items I keep getting a Invaild access token message pop up. I can't access anything on ebay. I can't seem to find any information about what it's for or how to remove/reset it.I've tried the automat...

listing in sellers hub different what is in my shop

Hello when I go in my sellers hub I have a different total of active listings then what is sayes in my shop.Sellers hub says 1012 and by shop sayes search 960 items. Which is right? I don't have any listings with more than one on I don't think why no...

EBAY HAVE £5000 ON HOLD

EBAY HAVE £5000 ON HOLD FOR OVER 4 MONTHS Transaction Holds SR# 1-503950233711 I have been selling on ebay for 20 years with no problems - but ever since I started buying all my postage through ebay alot of the tracking is not getting updated when th...

Even the ebay community is diabolical.

Ebay makes rules as it goes. I can't sell a collectable JD Tin with a 25ml bottle inside because alcohol is against ebay policy....Yet Red wine can be bought by hundreds of bottles? Why them and not me?

Offer on item

If I’m selling an item for £19.99, then someone makes me a best offer of £15.00, why does eBay tell me I would then receive £13.93? Why am I receiving less than the offer?

Contact seller

Anyone else having issues with “ CONTACT SELLER “ ? Reported it weeks ago to eBay and they’ve done nothing.

Disputed buyer return request

I sold an item that was as listed and photographed. I have 100% positive feedback and Ebay rate me as an above average seller. Fifteen days after receiving the item, the (new) buyer asked for her money back. She has not replied to my requests to be t...

No sales

I honestly feel like eBay is dead because even with 12% promotion I’m selling nothing and getting very little views

Wrong address put in while making an account

While making an account i put wrong nationality and address instead of putting m residential address which is Pakisani address i but the Ltd Address as residential address which is of UK now ebay has hold the payouts now how can i correct the address...

chosen courier being changed on all simple delivery items already listed

HiI have a large item over 61cm so can't use royal mail as I would normally do.When starting a new listing I changed the courier to Evri and excluded Royal Mail because they will do larger size parcelsA message comes up"Changes will be applied to all...

How to cancel an order after the 3 day period has ended

I sold an item & the buyer wanted to cancel the order within a few hours. I was away & because I did not cancel the order within the 3 day window Ebay will not allow me to cancel. Because I received no payment & just relisted the item & it sold to an...

Replying to queries

I have problems when it comes to replying to topics not started by me, the problem being that I can't reply to other topics. I am logged in, I can start topics and reply to my topics, but most other topics there is no way to reply. Any ideas?

Really quiet sales

Hi everyone is something going on with eBay, sales are really down!! Never been so quiet!

Very obvious FALSE PRICING ON COINS

How do Ebay let very obvious mega inflated prices for coins , such as £4000 for a £2 coin and more a and very obvious CON get listed. Not only that , but there are literally dozens of these adverts which are putting off buyers looking for the genuine...

request help

To the eBay Community and Customer Appeals Team,I am writing to you today with a humble request for assistance regarding a permanent suspension that has affected my family for many years. We are long-time members of the eBay community, with my origin...

Can’t get a refund

I was miss sold a pair of Jeans. 32 leg was only 26. Seller won’t give a return slip or refund. Feel conned, the automated chat thing states the case is closed, can’t contact EBay direct, what can I do?

Mobile Phone

I bought a brand new phone on eBay which has issues. I've taken the phone to Apple who confirmed there is a hardware fault. I tried to open a dispute and the seller has closed it. Any recommendations would be greatly appreciated.

Buyer cant collet item after paying

The buyer can’t collect after purchasing batteries from myself, the add clearly states collection only as it was large battery, will I get charged if I refund him, as that what it looks look if I go down that route? I’m not very well versed with sell...

Account hacked - what do i do?

My account was used to buy 2 PlayStation points codes. I told my bank and the amounts were removed but I haven’t been able to report anything to eBay because - how on earth do you do it?! The automated responses don’t help at all

Purchased

I bought a guitar, when it arrived the neck had been snapped and re glued, the selection switch was not working, the shoulder have been two pickups on it there is only one, the back plate was badly scratched, I’ve been trying to return it, and asked ...

Listings limit

Hi, I'm fairly new to selling, having only ever sold one item, but due to a bereavement, I will be selling 2 items. which I have listed. To be honest, after selling these items, I will go back to just buying from eBay. A third listing, not live yet, ...

Ebay acknowledged receipt of complaint then ghosted me

I was sold an item on a promise that "it looks unused to me" but when it came it had clearly been used and was a personal care item. Having raised with eBay they sent a message stating "we are looking into it", and helpfully said if I wanted to get i...

Buyer demand refund a she made a mistake but item was sent

I sold an item for £180 this morning . I post it in the morning to then received in the afternoon an email from the seller demanding ta refund her as she made a mistake and doesn’t want it and even left me a negative feedback saying she want a refund...

Can you find a listing date

Does anyone know if it is possible to find the date and item was listed if the item is now sold please

Selling trailer

I'm trying to sell my trailer . I've had an enquiry. Buyer wants to look at it . But ebay blocked my message to him with my adress . So how am I supposed to sell it ? No one is going to pay nearly a thousand pound for something. Without looking at it...

Order Issues

I initially placed an order for a product on 9 March 2026, then later that day, requested a cancellation due to it not being able to arrive on time. In the cancellation email i was told I would receive a response by 13 March 2026.About a few minutes ...

Favourite search emils

For the past 4 days, I have ONLY been receiving Ebay favourite search emails where the number of new items is under 12 (and the items can be shown in that email). For EVERYTHING more than 12 I am NOT receiving anything!! Why? For instance, I have a f...

Transaction defects

I have just noticed i have just got a third, transactional defect. I am due the second one off and have asked several times for the second, to be removed, as it's spent. Or should be, the time it has been on, there. I got this second, because a custo...

Discription

I put a smart watch in spare and prepares with discription saying I've put in spares or repairs as I have no idea If works or not and customer saying Discription is wrong saying it works, what do I do i replied saying I put it in spare and repair

How to send dpf leable on ebyay to my customer who want return leable

hi I have customer who want send back my part and I accepted on ebay but he open despute and I have leable for him just I dont know how to send this. we can send to him messages but there is no option to add picture with leable, there is button to ad...

Ebike selling

Why is Ebay preventing the listing of used Ebikes

Rejected an offer

Hello all, I recently was sent an offer from a buyer that I rejected and sent a counter offer, I’d like to get into contact with said buyer to negotiate, although I don’t see anyway in getting in contact with the buyer that sent me an offer? On there...

Poor qualty products from Shein

Why are ebay allowing sellers to sell cheap poor quality goods from Shein at over inflated prices. The sellers get them delivered directly from Shein.

Private seller feedback policy

I wonder whether eBay leaves automated feedbacks for private sellers, as have not received one for 2 transactions, despite no issues, more than 2 weeks passed and tracked delivery. Does anybody know?

Trying to list but some sort of AI notification

Trying to list a collectable DVD. Ebay suggested using barcode so did. All wrnt well but when asking to list it, weird banner came up, some sort of AI and no way to working out what on earth it means. I have screenshot below. Any ideas?

Can’t list item

Hi everyone im having trouble listening my items. I’ve recently changed phone numbers, I’ve updated my new number in my personal information and verified it. But every time I try and list it wants to send a code to my old number which I no longer hav...

SICK OF EBAY REMOVING LISTINGS IN ERROR, then refusing appeal HELP

eBay keep taking down many of my listings for NO REASONI had an Apple M1 2020 Laptop that I purchased on eBay last November & no longer neededI listed it with photos, description, serial number showing, and they took it down saying it is fake?I calle...

Authentication

Hey, you know when you make an offer on the item which has “authentication guarantee” blue sign on it, so when you offer you have have to commit to buy in the end if seller accepts your offer, however there is no option to add authentication guarante...

CWF1 Form.

Hi All. I've received a letter from HMRC, saying 'thanks for your letter advising you need to register as self employed. I haven't asked them anything about being 'self employed' I am a private seller, not making enough to class myself as a business,...

Still waiting for refund

Hey I'm still waiting for my refund there said there will but I'm still waiting can anyone help me?

Resolved! Evri say parcel was heavier than it actually was and then Ebay deduct money from seller funds

I am a private seller so have to use Simple Delivery. I listed an item as under 1 kg with Royal Mail small parcel dimensions (because it was only 500g, and when packed was 987g and under those dimensions). The buyer chose Evri, and the labels turn up...

I am trying to list an item but ebay won't allow as they claim it is hazardous. Which it definitely

bought item but its failed within warranty period

I purchased an item for a car, specifically choosing that particular seller and item as it was advertised as being in the UK and having a 10 year warranty. now around 15 months after purchase (bought 15th november 2024), the item is failing to do its...

Refund request from time waster.

Hi,I recently accepted an offer on a large item from a buyer. The buyer then advised for a delay in picking up as their car wasn't big enough. Pick up was put off two more times. Now they have advised they can't pick it up and now are request a refun...

Selling

My husband sells on eBay. He’s in hospital for the foreseeable future. Is there any way I can contact his buyers to let them know and ask them to wait or request a refund

cannot reply to posts

Hello,I can obviously create a new post like this one, but apart from replies to my own posts, I cannot see any way of replying to someone else's post here. tried different PCs, the phone app, different browsers. There just isn't a Reply button anymo...

My Listings have dropped in visablity

I was on in top 4 or 5 positions on page 1 very high converting since September. On 28th all gone from top, having to scroll and scroll to find them. Gone from selling 30 items a day to Zero

Inpost

My 1st time using InPost and the buyer failed to collect their parcel on time so it is now on it's way back to me which is fine but how do I issue a refund, also, the buyer has left positive feedback ?Thank you in advance for your help

Best category for used LEGO incomplete sets?

I have some incomplete LEGO sets to sell and the categories are1. Complete sets and packs.2. Bricks, pieces and parts I see some people put the set is the complete category but put in heading "Not complete".Can I do this and make it clear in descript...

Seller didnt pay postage

I bought an item which said free delivery,but today I got card from royal mail stating the seller only paid part postage and ive had to pay £1.50 for royal mail to deliver the product....its only £1.50 but its the principal...ive tried contacting sel...

Counterfit dyson product

I bought a dyson air hair straightener in November for Christmas. The item was fine for about two uses. It then stopped working completely, my wife contacted dyson to sort a repair. Dyson had the item collected to investigate it. They then messaged h...

seller prformance

I have a query about seller performance. I was hospitalised in Nov. and had a heart operation. I had no choice but to cancel 8 sales as I was not able to send them, made refunds immediately and explained to the buyers who understood completely. As th...

Account Below Standard for 3 Months – Need Advice

Hi everyone,My eBay account has been Below Standard for the past 3 months, and I’m really struggling to understand what more I can do to improve it. Since the restriction was lifted, I have been dispatching orders on time and resolving any issues pro...

Tax

I live in uk, our selling limit is £1,000.00 a year on Ebay before we have to give our details for tax purposes. Can somebody tell me when this applies? Is it January to January or April to April. I dont have a business but do sell off some of my pri...

S

Hi I wonder why can I not sell sex toys

Seeking Guidance: How to get approval for the Vaping/E-cigarettes category?

Hello everyone,I am looking for some guidance on how to get category approval for selling Vaping and Electronic Cigarette products on eBay UK.

WHY HAVE I RECEIVED A POLICY VIOLATION ?

Hello. Today I listed some vintage cutlery items including dinner knives. Shortly after listing they were purchased as a ' BUY IT NOW '. I offer free postage and made sure I entered ROYAL MAIL TRACKED WITH AGE VERIFICATION. I received message from eB...

Listing an item

I'm trying to list some business books for sale here in the UK and I received this error message: Attention: To further enhance a safe trading environment, we require users who registered on overseas ebay sites or who modify their registration inform...

Hi. I have an unathorised payment taken frm my bank

I have found a withdrawal payment taken this morning from my bank .. not related to any purchases pls advise

Account Suspended

Hello everyone,My eBay account has been suspended since July 2025, and I’m trying to understand what steps I need to take to reactivate it.I did not fully understand the reason for the suspension, and I would really appreciate any guidance from exper...

When a buyer wants to cancel their order

Hello All.This must be annoying for any seller, more so a private seller. I listed an item for the auction for 7 days. I had 3 bidders. The winner has made their bid even higher on top of their own bid hoping to win. They did win and 1 hour later the...

Complaints

Is the only way to make a complaint against EBay through a letter? I have had countless issues with eBay over the past few months and am likely going to stop selling with eBay as a result. Today they took money from me because a buyer's item hadn't a...

Demands from ebay collection

Hi everyone last November I posted an item, the buyer opened a dispute as it did not arrive. On Christmas Day! I had an email saying it was found in my favour as Evri had given a time and day of the delivery.A couple of weeks later I had another disp...

Resolved! community chats

How can I stop all the emails from community chat please? I am getting so many and hardly any are relevant to me, I was hoping to just get replies to my question. I cant find where to cancel this, can anyone advise me please?

Clearing out a man-shed

A friend has passed away unexpectedly, leaving his wife with a shed full of tools and electrical equipment, all in good condition, which she wants to clear. Is there an agent or professional seller who could help her? We live near Oxford UK.

Listings erroneously removed in the sexual wellness category

Hi - I am a business seller and I've been approved for selling sex toys in the sexual wellness category for many years.Over the last 2 months I have had 20+ items removed for so-called policy violations.I've been so busy recently so I only just got a...

AI Automated Detection of Counterfeit items

In the last two weeks I have had a large volume of items hidden/de-listed by eBay on the basis of AI automated detection identifying the items (football shirts) as counterfeit. This has applied to a wide range of shirts with no seeming link between t...

Resolved! misinformation in location on listings

If I select UK only on a search, and the seller states in their listings the item is in the UK, and then tracking proves it's actually in china, is this a breach of ebays rules/policy?

How can I find a purchase from 2006 ?

Bid recieved on item

Bid recieved on item below reserv which I wish to accept

Authenticating Items Overseas

Hi everyone, I’m looking at some designer items listed from overseas sellers but they don’t show any authentication guarantee. When items are sold in the UK they seem to come with authentication. Does anyone know if it’s possible to add verification ...

Phishing?

New to ebay. Just had this message sent to me New message from: verify-7806 (0)Complete account verіfication Your aссount [lD 9980215] has been flаgged for routine verіfication. To vеrify your account, please go to next official page for your account...

2 unpaid items under my account stopping me buying

2 items I've purchased in the last few month have been marked as "cancelled" on my account and Cancellation reasonBuyer hasn't paid I collected these items, and paid the sellers cash. I was happy with them and was unaware there was a problem.I am now...

Resolved! return of ring under authentication programme

Hi I have had an authentication failure/item returned because it didn't match description.I mistakingly declared that it was hallmarked rather than stamped 750. what is the best way forward, the buyer is still interested if relisted with correct info

Purchased item sold but not by me

Hi, I checked out a buy it now item via PayPal. It said I was paying for it. Next thing I know item already sold and I can't understand what happened? Nothing seems to have gone out of PayPal and nothing in my purchase history. Does this mean someone...

Can I sell AI Artwork?

Here's the thing I have a collection of Yu-Gi-Oh of AI artwork. I made If I put it in print it off, and put it in a frame, can i sell it?

Help with item stuck on Dispatched when delivered

Hello, I need some advice on what to do. I have listed 4 items for sale. Someone bought 1 of them. Later that day, they then bought the other 3 together. This shows as my amount as 2 transactions. As it was to the same person and address. I put all 4...

Sales plummeted since National Insurance Request

After years of selling items on eBay i received out of the blue a while back a request for my UK national insurance number. Obviously i submitted this information and just waited for the next stage.Since then my sales have dropped dramatically month ...

Contact

I want to accept a offer that’s expired just before I seen it now I can’t even get in touch with them and don’t want to loose the sale

pre paid

E BAY are insisting I use pre paid labels which I do not want to do Any Advice?

Account Details to customers

Do customers view our personal info(name, DoB and Address) on their Dash while searching for Products or just user names of sellers?

Counterfeit goods sold to me

I have been sold a counterfeit JBL speaker that stopped working after about 6 weeks. I found out that it was a copy whilst taking it to try to get an estimate on a repair. The seller isn't replying to me and just offered me a £10 discount in the begi...

Seeking clarity and a solution regarding new seller account restriction

Hello eBay moderators and experienced sellers,I got my eBay account agh-deals for which I’m seeking guidance regarding a restriction that was applied shortly after the account was created. The account was set up using the valid UK LTD company details...

Contact Potential Buyer ?

Someone left an offer on an item I have for sale, that had I seen it would have accepted. I would like to albeit belatedly, get in touch and if they are still interested offer the item to them, but cant find a way to locate them.....anyone know if th...

Age Verification Listing & Posting a Private Sellers Guide

This is what I found that works:When listing a bladed item, chose a category that has the word knife, saw, scythe etc. in its title, this seems to remove "Simple Delivery" allowing you to select age verification postage.Be aware that ebay only offers...

selling

i have no sales for about 6 weeks now no one seams to looking at my items ?

posting items under £20 in value

hi i sell lots of small items under £20 in value and free post so i want to remove the option for the new simple delivery as the cheapest postal cost on there is more than the cost for mr to send them large letterI have searched everywhere and cant f...

Payment Dispute - Didn’t Recognise Transaction, No Tracking

Hi I’ve tried to find some answers to this here and maybe I’m looking in the wrong places! I’ve had a buyer open a payment dispute for “Didn’t Recognise Transaction “ a week after placing the order. The item isn’t expensive under £10 and is advertise...

Buyer cancelled purchase, I had to pay for the refund before I received the funds

A buyer accepted an offer I sent her and paid. Five minutes later she said she’d purchased in error and requested a cancellation.I agreed to the cancellation.It transpires that I have to refund the non buyer prior to receiving her payment. The money ...

Toxic plastics

Morning, I recently purchased Tupperware items from eBay. After looking into this product, I have found the following info: Potential dangers of Tupperware and plastic containers include the leaching of endocrine-disrupting chemicals like BPA and pht...

Auction confusion

Hello. I placed a bid for a console table. The auction ended and it said that I had been outbit and the amount was 4.58 while my bid was 5 pounds. How is it that I was outbid?

Postsge

If I click on issue a full refund. The refund only shows the amount I got for the item and not the postage cost. Will eBay refund the postage? I've not used a postage label. I'm just wondering why it doesn't show a full refund including postage and f...

Resolved! Selling a carving set

I recently had a listing declined as it contained a restricted item (a carving knife). It is a vintage or maybe even antique set, and I had selected an appropriate carriage method and cost - recognising carriers can be wary of such itemsEbay would no...

ARCHIVED MESSAGES

My message replies are apparently archived so how do I get to view these ? Thanks in advance.

Buyer c

I have tried to contact my buyer to ask him the size he requires have messaged 6 time with no response can anyone help

Return case closed

The item i received is not as described so i contacted the seller they dillied and dallied i couldn’t find the link to open a case then suddenly ebay said return closed no explanation, what’s going on?

Withdrawels

I have a balance in my account from an item that was delivered over 2 weeks ago. When I try to withdraw it to my linked bank account the withdraw now button remains greyed out and I am unable to make the withdrawal.

Seller account restricted due to BBE

Hi everyone, I’m a seller based in Denmark, and my account has recently been restricted due to BBE (Below Standard Buyer Experience) related to order cancellations.The issue is that I had to cancel some orders because buyers from South Korea provided...

Counterfeit seller

Hi, ive looked through a couple of other posts about counterfeit items, but what if the seller has a whole load of counterfeit items that can be evidenced? I recently bought a pair of ghd straighteners, under the description of authentic. They arrive...

Blocked by seller after opening a case for an item not recieved

Hi, The seller blocked me due to a misunderstanding about an item not received. I’d like to resolve it amicably. I have purchased from seller on multiple times. He blocked me because I opened a case for an item not received. It may be fault of postal...

missuse of mypersonal information

you give my personal information to the unknown person on ebay Why?

Resolved! Cancellation

Hi. I had a buyer request a cancellation as soon as I had accepted his offer. I obliged by agreeing to cancel and relist but it doesn’t seem to do anything and the tab to submit still seems to be there but can’t seem to see any notification that I ha...

Seller not responding to my messages .

I bought a sofa . I have tried contacting the seller and they aren't responding. So I asked for a refund. No answer after a week . I then asked to cancel my order as I can't collect if they won't respond with a date and address to collect. I reported...

DIGITAL SALES REPORT.

just had this message from ebay this morning. does anyone know why this report is running from jan-dec rather than a more useful apr-apr financial year?

No collect c

Hello buyer paid for item but I posted instead of collecting they were very communicative but now have gone incommunicado and I can’t close the case unless I have collection code what do I do

Slippers removed for violating rules. Why?

Really confused as to why 2 items I listed were removed by eBay for violating rules! The listed slippers had been worn but were like new & too wide for my feet. I posted some pictures of the slippers and one with them on my feet. I’ve seen loads & lo...