Member To Member Support

Major loophole in seller protection

WARNING TO HONEST SELLERSI lost thousands £££ in an “empty box” dispute Despite providing:• police reports• proof of postage weight• evidence of intact delivery• stolen property registration via ImmobiliseMy claim #5379609448 was still closed against...

Spam Notifications

I am fed up with eBay spamming me with junk notifications. If I see a red dot on my eBay icon, it means I have a notification. If I get one, I immediately open the app, login, go to Notifications and see the important messages relating to my account ...

Sellers Guarantee

Hi can anyone inform me about this subject,if a seller offers a five year guarantee with a purchased item, then wont answer your messages when you contact them, what can be done.Also why is a chatbot making decisions on who should talk to a human, au...

item not delivered by post office

a sold item was not delivered by the post office, i was paid by ebay, a refund to purchaser was issued, do i have to comtact post office to claim compensation

Ebay balance

When will my money be available in my ebay balance, I sent my first parcel, it was delivered, it's been 2 days and I still don't have the money and it shows me that the money is available in my ebay balance

Item delivered to the wrong place but I can't speak to ebay about it

I got an email to say my item was delivered, but I haven't got it and the tracking shows that Evri have delivered it to the wrong place. How do I contact ebay about it? Every time I try it says it might still be on its way and I have to wait another ...

How to combine postage

I listed 4 separate items listing appropriate parcel size and weight under Simple delivery. During the 10 days duration of auction a lady bid and won the items. 2 were via the offers option. She paid for each item separately - the two were based on m...

Account banned , eBay holding my money for 11 months now.

Hello, so I have had to make a new account to get in contact, as the previous banned account won't let me get through to anyone for help anymore. So my eBay account was permanently banned last year in June 2025. And eBay has not yet sent my money.Aft...

Hand Delivery

I sold a guitar Amplifier head, after accepting an offer from buyer. I delivered the amp by hand and gave to the buyer. He then wrote on ebay saying he'd received it, was very happy with it and gave me positive feedback. But, because I delivered by h...

Resolved! Spare wheel postage

I have listed a Spare wheel for sale and Yodel offers postage.Two questions; one, would I have to wrap this or just label.And two, if I have to find an alternative courier can I remove this option or is it fixed ?

Algorithms?

I listed 98 items. I sold 7 over three days. Since then 11 days ago, nothing. Very few views and watchers. Are eBay playing with the algorithm to keep me interested whilst drip feeding the idea of paying to get my listings boosted? If I don’t pay I g...

Active listings not found in Search

Active listings are not showing up in the relevant category when I use the filter for sellers based in the UK. I am a UK seller, but cannot find my items despite the fact that my seller listings shows that these items are active.

Return

Put in a return request for a 3 item order and filled in the relevant details. Ebay option was to send them back free of charge by Royal Mail (collection). Used that option, printed label etc to find out that Royal Mail will only accept items up to 2...

Incorrect payout

Hi there.can anyone tell me why I have only been payed out 4.85 for an item where I should be receiving 8.25

Requesting a refund

The item I bought and paid for was not posted so I opened an 'Item Not Received' request. The seller replied, saying that the item had already been sold so I closed the request in order to request a full refund. However, this no longer seems to be po...

Missing Item

I sold an item and I sent it on the 5th May. They have not got it yet and requested a refund, which to be fair I would of done the same. But how do I go about it, I have no item or payment. Trying to get through to someone on ebay but I am struggling...

I can't see my own listing!

I listed a Denison Smock yesterday, 21/05/26, - 236830906682 refers.Had a look for it this morning and could not find it through description or the ebay number. Deleted it, relisted it, and received (another) email from ebay confirming it's listing.....

Anybody else's view nearly non existent

Has anyone else noticed virtually no views lately. Had about 3 views in a week really dire

Concerned that a buyer is a scammer

I’ve sold a fairly expensive watch and I am waiting for a buyer to send the funds however I’m worried that they are trying to commit fraud as their account was made today and they have no reviews. What should I do? I’ve tried reporting the account bu...

Resolved! seller not responding to anything after a whole week of order

i bought a laptop from this seller on the 14th, received no tracking/postage details after the 2 business days, waited until the 20th until putting in a refund request and 2 (out of the 3 given) days later still not so much as even a message explaini...

Received a parcel I didn't order - no return details, no invoice

This afternoon I received an Ebay Simple Delivery parcel with an Evri label.I hadn't ordered the item.There is no invoice, no receipt, no return address.The parcel label was marked as up to 1 kilo.The random item inside was a 3.25 kilo vintage shot p...

Received items i did not purchase

Hi- I have received 3 pairs of crocs in various colours and sizes that have eBay order and id numbers- I have not bought or ordered these. There is no notification of purchase or delivery. They are posted from different seller addresses and all with ...

Human contact

I am in a highly delicate state, and my blood pressure is rising to dangerous levels! Is there any way I can contact a human agent about my advert?

FEED BACK

HI , I had to return an item as it did not work as should , I got a refund but then the seller put positive feed back on me but used it to leave bad feed back , ! this cannot be right the radio did not work and he was not happy I sent it back , I hav...

What is going wrong with Ebay?

I have been dealing on Ebay for many years with no problems and 100% record. In the past month, I have had one item take 22 days to arrive; a car battery charger that left the seller but still hasn't got to me more than three weeks later; a tape deck...

Overweight parcel help please

I believe the price on eBay with uk small parcels is the same mind is just over 1kg and I would like eBay to adjust the data to allow me to send this also would it be fine anyway? I paid for the parcel (lord of the rings) also I don’t have his full a...

Fake memory card

I bought a memory card that is fake the item has now been removed because of a policy issue yet I can't get a refund because its past 30 days .. I was out of the country

eBay cancelled the pre paid label

I've sold an item and eBay have cancelled the pre paid label because it's passed the dispatch date, there's no option for me to put in tracking for if I buy my own label, if I send the item with tracking how do I dispatch it on my end when I send it?

Suspected scam

Suspected scam of a vehicle that is for sale

Bosch Ergomixx blender

Hi, could someone advise me please? I sent this message to the company on the "message to seller" and have had no reply and I am unsure as to whether it actually went as I didn't get a copy in my e mail either. I bought Bosch Ergomixx 800w. Item ID 4...

received an email from eBay that was extremely confusing is it a scam, I am wondering

I received an email from eBay, wondering if it is a scam.i bought an item March. Reported never receivedeBay paid me guaranteed in April.16th May receive email saying delivered my security camera shows door letterbox NO POERSON delivered to me that d...

Ebay Fees to Private Sellers on Promoted Items

This relates to me being a private seller of small items under collectables eg Stamps and postcards.Lately I have promoted them with a modicum of success-But what nobody told me was that if I sell an item for £1 say to an oversees buyer the promotion...

As from today i have not been able to book a collection from royal mail or get a prepaid label.

As from today I've not been able to book a simply delivery collection or get a prepaid label.

Delivery lost after shipment from Royal Mail's Lichfield international hub

As usual, cannot get to speak to a real person at Ebay. A Parcel was lost after despatch from Royal Mail's Lichfield international post hub . Do I refund the buyer or do they, and who should do it first?

Why eBay become so useless… how to cancel the label

I purchased the item and eBay label couldn’t be used cause on the post office they said it’s to big or too heavy so the seller sent it by himself using other courier now the label is paid item arrived but I want to pay back to seller for postage but ...

Ebay Research Zoom Meeting

I got an email Zoom meeting request from eBay User Experience Research team about a survey. Can someone help me as to whether this is genuine or not? I haven't had a reply from spoof@ebay.com (I rarely do) Has anyone else had this email?? Thanks!

Log in

Using my password to log in reveals a message that says 'wrong access token'Can someone please advise. Graham

New Business Seller Account Restricted Permanently

Hello everyone,We are looking for guidance regarding a business account restriction that we believe may have been caused by a verification mismatch during setup. We recently launched a UK educational publishing business called Ethiza Learning Ltd, se...

royamail shipping labels from ebay

hi every one ive been using ebay royal mail shipping labels , and there being delayed by royal mail , as i ship same day or next morning depending on sale time , now im getting late delivery rate issues , is going up fast , sales have now stopped , a...

Request for Assistance with Return Process

I would like to request your assistance with arranging a return for an item I purchased. The seller informed me that the item is now out of stock, and I am currently unable to process the return myself through the eBay app.Could you please help initi...

Selling on Ebay and Listing Restrictions

I have been selling on ebay since 2009 and all of a sudden since Ebay have started to use AI to check listings i am having numerous delisted all the time. Surely ebay this is not good business for you and these listings have been on your system befor...

listing fees for motorcycle

I listed a motorcycle , as a private seller, for 10 days at £14.99, If I want to relist the motorcycle do I have to pay another £14.99 for another 10 day listing

Combined postage

A buyer has bought an item from me & has paid for it. She now wants to purchase another item from me but combine postage. From what I understand as I’m a private seller & she will be doing it in separate transactions the postage won’t be combined. Do...

Resolved! Postage problem

I sent a parcel to the seller and today I ckecked the tracking number. I always check the tracking to see if it arrived.Normally the parcels arrive without problems, I didn't have any problems until now. I got a problem and I don't know what to do.I ...

False Policy Strikes

Over the past few days, I have been getting about 10 strikes per day on my listings for policy violations, however, these policy violations are entirely incorrect. I sell collectable (expired) number plates, and I keep getting 'police related item' s...

Help needed with Large Letter postage and eBay label options

Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...

Tracked 48 Large Letter Rate

On my latest "Our Prices" Royal Mail leaflet, it states that the max weight of a large letter sent UK Tracked is 1 kg. Why, then, do my ebay labels print out with a 100gm limit?

Seller hasnt sent the item and wont respond

I’ve bought an item as a guest (but I do have an account). Seller hadn’t sent item and it’s way past expected deliver date. Seller wont respond. How do I get help. When I try to get help via the chat, it keeps saying it can’t find the order but that’...

Simple delivery Label

What does this mean?I sold 7 items . Six completed fine, printed labels easily.7th one gives me this message.1) There is no option to print a label.2) It claims to have sent one by email but I have received nothing.Where can I find the label it claim...

BUYER RETURN FRAUD ITEM SWAP - NEED HELP!

I sent out a brand new item, factory sealed - it was a high-end toilet seat. I used stock images of the item when listing - I didn't want to break the factory seal for obvious reasons.The buyer requested to return the item with the reasoning *item da...

Item not received

I bought an item for £1000.00,they said item was delivered ,but we didn’t receive the item!!!! The picture of the door where the delivery had taken place wasn’t my door , I contacted the seller, he said it was delivered to the wrong address,he said h...

A buyer requested return

I am selling shinpads and have clearly stated in my description that there will be no size exchange or return available on this item and the buyer has to choose the correct size before placing order. I have clearly mentioned all the things and now on...

Id

Hi can anyone help I've been asked to verify I'd as funds are now on hold. I can't as have damaged passport only have a pic which they won't accept. I have no other photo I'd. They are saying I can upload birth certificate but that is in maiden name ...

Wrong postage label. Can't change i

Hi,I have just sold an item and the buyer has paid for it as well as delivery as stated in the original listing.I selected the default postage suggested by ebay when I listed it. Now when I check the Royal Mail/Parcel Force site, I see that it exceed...

No

This item seems to have been used. The packaging had broken Styrofoam inside(not caused from shipping). The box itself has been opened before, although it was shipped in the mfg box. The pieces inside were all loose and moving around inside the packa...

Help!

I sold a bike power meter recently and the buyer has complained that the crank arm bolts weren't there. It was not advertised as coming with these, and it did not come with them when bought new.The buyer asked for a return, which in retrospect I wish...

Postage Refunds

Hi All Any help appreciated as i can speak to anyone on the phone about this.i sold 3 books to the same buyer (3 seperate listings). They asked for combined postage, i said thats fine. They made offers which i accepted and they went ahead and paid. I...

Resolved! Postage label

I need a postage label but its giving me an error message when trying to view it. The seller said rhey received a refund for it but now i am unable to see rhe barcode for the label or the buyers address. This was for a pre order item

Resolved! Postage ?

Just had an Ebay message saying the item I posted exceeded measurements but Ebay covered extra cost 'this time'.Very nice of them, but I wonder who is actually responsible here. I used the Ebay system where they come up with postage costs, I just cli...

Postal/Delivery Options

Hi, For the first time in a while I attempted to create a listing to sell a small item, unfortunately I cannot get any delivery options, for some reason the listing defaults to collection only. I have tried to enter some size and weight details manua...

Facing problem for refund

The buyer payment is still in my eBay balance and not paid out to my bank, but eBay is asking me to add a payment method to complete the refund. Please explain why the refund cannot be taken directly from the pending funds. And asking me extra money,...

Resolved! Tax Invoice incorrect

I recently bought something from ebay and need to submit an expense claim for it. Unfortunately the downloadable invoice is incorrect (it only shows the buyers fee and VAT paid on it but doesnt include the principle amount in the total). Does anyone ...

Free postage

How do you change to free postage

Avoid at all costs

I had trrrble experience on ebay selling and buying I just deleted all my listing will not be using ebay again block this account I had other accounts suspension has well

Buyer Cancelled Order While I Was Preparing it for Shipping

hi folks,a buyer cancelled their purchase while i was wrapping it up and getting it ready to post however, while i was doing that, the buyer was somehow sent a message that said it was too late to cancel the sale, and that the item was already on its...

Does anyone know how to contact someone senior at Ebay UK?

my account has been "permanently suspended" and i cant find out why? originally i was restricted and advised i needed to provide tracking for all of my orders to confirm delivery. All of my items were shipped using ebay labels (so tracking already on...

Changing feedback

How do I amend feedback?

There are no new notifications flags up and covers my purchase history,

This notification covers my details ( there are no new notifications) and I cannot access, can eBay remove to a place that does not cover my access details. Thank you.

Collection code

Hi, I have an item been delivered to the local shop but no email or message with a collection code to collect? Any ideas, thanks

Revise feedback

hi. A customer has left me negative feedback and now wishes to revise it and has said to send a revision request, but I don’t know how to do it. Please can you action

Faulty i

Hi please can you helpon a faulty radiator that I have purchased has only been on the car 10 months and only covers 1500 miles seller is not responding order number is 08-13025-63408

The Message Reply section is faulty

I have a return request. It's not an issue or rather it's not an issue until I try to reply to the Buyer on my desktop in Chrome whereupon the message reply section is auto-returning the text after only a few words resulting in a scroll bar appearing...

Bought a pre-release item, listing gone, not contact from sell and no item delivered

I ordered some Pokemon Cards that were a pre-release from the Pokemon Centre that someone had obviously ordered and sold on. A lot of people do this, it's very common. I ordered back in December, to be officially released in April. The seller has 100...

Resolved! Having trouble with GSP and a buyer in Hungary

Hi there I have GSP enabled on an item and Hungary is definitely enabled on that but the buyer says they are not able to buy the item - they have message saying from ebay when they tried saying "the seller is not yet ready to ship to Hungary". Does a...

Viewing and item

Someone want to come and view an item I'm selling before bidding ..... How can I send them my address so they can ?

Can't log on

Can't login

Blocking unwanted buyers, how can I block them?

Blocking unwanted buyers, how can I block them?Where can I find this, I'm old and don't know much about computers.He wins the auction, then doesn't pay and you have to start all over again, I want to block him.

Kitchen Anti Splatter Shield Guard Cooking Frying Pan Oil Splash Screen Cover

Месяц назад я заказала чехол для сковороды, чтобы предотвратить разбрызгивание масла. Номер заказа: 23-14524-6307923-14524-63079 , ID запроса: 53790042805379004280, и впоследствии получила поврежденный товар. Я открыла спор. Но продавец простил меня ...

Export Control Organisation via eBay's GPS centre

Hi I sold a VOGUE ITALIA magazine to a US buyer - as usual I posted it via eBay's GPS centre but for some unknown reason Export Control Organisation in the UK rejected it and sent it back to me. eBay won't give me a full-explanation why it was return...

Selling and postage labels desperate help

Hi I made a sale , I accepted an offer from a buyer and didnt think anymore about it. The buyer sent label so all i thought i had to do was attach and send.Upon checking I noticed the label was no use as for 1-2kg and parcel weighed 5kg.So I messaged...

I agreed a return and posted myself but didn't include tracking information

My return was agreed and when it came to sending the item, I personally paid because I wanted insurance. Now I can't find a way to enter the tracking information on the return. Apologies if you don't understand fully, I am severely disabled

Resolved! Waiting to get paid

Hi all, sold some magazines and posted them on 11th May, delivered on 13th (I've checked as it was tracked). Buyer not communicating after three polite messages. When will I get paid? Is my question. Thanks

eBay are cancelling listings for antique forks...

eBay are now pulling listings for blunt old antique forks. I have been selling on this platform since 1999 but I am seriously considering turning my back on eBay due to this madness. This week they also pulled a tablespoon. I challenged the decision ...

Product recall

Hi received an email from eBay saying an item is unsafe to use and has had a product recall. I've contacted the seller but had no response, so I'm unsure of what steps to take next. Tried contacting eBay directly but not having much luck. Thanks

Strange Ebay Buyer Scenario

I sold an item this morning it must have taken only a few minutes to sell, straight after i received a message asking me to cancel the order, so i promptly did and relisted the item. no more than a few moments later i receive another message asking m...

Item delivered to a random post office 50 miles away for collection

Bought a small item from a seller the other day. Got a message from eBay this morning and also from Royal Mail saying that I had an item ready for collection. I was puzzled by this as I hadn't specified anything I've bought recently for collection fr...

"Parcel delivered, but not correctly"

So, I just recieved a mesage from a buyer who has said this: "This has not been delivered correctly to me .Evri picture is fuzzy , it was left inside the ground floor .My address is on the 3rd floor , I was in all day .Extremely disappointed you use ...

Refund not Received

Ordered item as guest. Then email from ebay stating order cancelled and refund within 5 days. No refund and unable to trace seller on Ebay now. Automated system online with ebay not dealing with my problem with fixed reply choices ? Any advice how to...

eBay live

Hi, how do you stop eBay live appearing? Most annoying thing ever. I turned it off in settings.

Buyer requesting total but can't send invoice!

Please help - I have three orders when buyer has requested total before payment (one they have ordered 2 items and want to combine and one where there was option for collection or delivery). In both cases when I click on send invoice action, I get a ...

Google Chrome not working properly with Ebay

Hi, For the past 3–4 weeks, I have been experiencing issues when using eBay on Google Chrome. I have already tried multiple troubleshooting steps, but unfortunately nothing has resolved the problem.I contacted eBay support, however they informed me t...

Adding tracking number instead of the automatic simple delivery supplied one

I sold an item and the buyer wanted it quickly so instead of using simple delivery I sent it by Royal Mail 24, as it was listed as simple delivery eBay automatically assigned a tracking number and I wasn’t able to add my rm24 tracking, the buyer has ...

finding list of countries to post to

anybody on here found the ebay help page no help at all ??

Cancelled a buyers order as it was the wrong item and I got refunded but not the postage

I was asked to cancel an order and eBay refunded for the items but withheld £1.62

refund question

hi help please i printed a tracked 48 label for an item i sold then decided to change the label to DPD Gold so how do i get a refund on the original label? thanks

Fake product sold to me

Hi, one of the seller listed a watch stating its original and authentic but the pusher of the Tag was damaged, went to the boutique of Tag and they returned it with a letter stating its fake, how do I make a compliant with Ebay the bot is not of any ...

Delayed IES

Morning. I purchased an item being posted from the US to the UK. It was sent on May 1st and and still yet to leave the US, taking 18 days to even reach their hub in Illinois, where it's been sat ever since. Another item I purchase on May 12th has pas...

Adult themed fashion dolls

I’ve made several adult themed fashion dolls, the term adult is applied to them being male and ‘anatomically correct’ in every way. They are hand made and many hours have been spent creating things like leather trousers and adult themed props such as...

Failed to buy it after clicking on buy it now

The buyer purchased the item, a car, and it clearly said cash on delivery, he made arrangements to collect it today but didn't show up. He has requested the sale be cancelled but to relist it I am required to pay the fees again. He should not have bo...

I need my money refunded!

I purchased an item on the 8th of May, its today the 21st of May and my item hasn't even arrived, no tracking details, no nothing, I opened a request to wait for this item, but yesterday I thought to just refund my money, but then I closed the case a...

Simple delivery

With simple delivery the postage it charges seems to be less than I would have to pay.I went to the page where you can change it and I changed everything to use Royal Mail and the flat fee of £5but when i continued with my listing it won't change fro...

Fake goods refund through guest checkout

Hi I bought some counterfeit supplements and now have a rash. As I used guest checkout I cannot log in to leave feedback, nor reply to his messages he refuses to deal with me even though I gave him the order number I logged in to that raised a return...

Funds

Hi. Says i will get my money in my ebay balance today but nothing. When will I get it.

Resolved! Seller asked me for my national insurance number

The seller has asked me for my national insurance number? Is this required or am I being scammed?

Wow, I have heard it all now

I had an Ebay agent from the USA tell me Ebay might not be the best platform to do my selling after asking what backup I had from Ebay as a seller, the answer is none. I have had nothing but worry, frustration, time-wasting. I have been on the phone ...

Mis-advertising

I went to buy a drone priced at £20. I was asked to select colour. When I did the price jumped to £50.Listed, as an option, was a totally different item at the advertised price. Is this considered good practice?Should Ebay permit this 'scam'?

Setting up as a business - won’t verify my account

I’ve set up as a business on eBay, but when I try to verify my business account, i have a whirring blue circle that never stops and it never quite gets there has anyone experienced the same thing and how do you get around it?

Global shipping not delivered

hi I’m in the UK and I recently sold an item to a buyer in Italy. The item was sent via the global shipping program. The eBay tracking shows that the courier delivered the item to the global shipping hub but the buyer says it has not been delivered. ...

why is my delivery option (yodel) being ignored and I have to travel to a post office far away

I chose to post using Yodel as around the corner from me. I keep getting labels for Royal Mail and cannot get to a post office easily.Used to be straight forward

Resolved! Order came through but no email

Hello everyone, hopefully someone here can help me.I've sold an item on ebay but I've not had an email come through saying I've sold an item, nor a notification from the app like I normally do. I have the option to get a prepaid label but when I go t...

Adult does

I am registered to sell "Adult" products on ebay, can anyone advise am I allowed to sell brand new ,in original packaging, life-size sex dolls? Many thanks.

Collection

Buyer paid but no contact as to pick up. What do I do

Received order item but it also came with item not ordered.

I have just receiced an item i ordered but also in the package was a pair of sunglasses i did not order, also on the address label was printed 'ALIEXPRESS UK' i did not order from them i ordered from Ebay...I have heard of a scam called 'Brushing' bu...

Collection item shipped after payment

I had a sale recently where the buyer paid for an item and requested shipping afterwards. I agreed and shipped with a tracked service. They have confirmed delivery but have not provided the collection code to me to release payment, despite asking. Al...

Partial refund

Item not received and seller has issued only a partialrefund stating eBay have deducted fees?

Guarantee electrical item

I purchased an item sept last year it has stopped working do I have any rights ?

Faulty item reported. Was informed that it would be replaced. Not received replacement

I bought a watchstrap. It broke after a few days.i reported it to the seller and was informed that I would receive a replacement. I have not received it

damaged in transit

hello i posted a games console & 2 accompanying games via Special Delivery the buyer recieved it and has notified me of damag to the casing of one of the games ,as my listing showed all items were in mint condition prior to packing & posting,not sure...

Creating New Account on UK Leaving US because BBE

HelloI have been a seller at Ebay.us for 22 years, US account, UK sales and shop, 100% feedback, and the got my account blocked permanently, due the infamous "BBE", only because Mr Trump tariffs, caused Portugal postal service to deny USA shippings.I...

Faulty item refund dismissed

I purchased a spice mixer which arrived but worked only few minutes. The seller asked for prove and I agreed to send a video via WhatsApp. He saw the issue and asked me to return the item. He sent a new item. Same problem mixer worked 3 minutes. Moto...

First Negative Feedback

Hi everyone. So I got my first ever negative review recently. I did nothing wrong but when I tried the appeal thing through eBay, they unbelievably upheld the review. Is there any other way I can go about getting this removed? Apart from contacting t...

3 Hour postage window

Why does ebay not allow me to post out items straight away or send me a QR code ?? I just get a message saying " do not send your item / s yet and 3 hours later the QR code comes through.

Buyer wants to arrange a courier for collection only item

My buyer wants to arrange a collection with DHL but it was ment to be collection only is this a scam

Post office wouldn't accept my large parcel and to use parcel force.

Had to pay for the lable for parcel force. Trying to get my money back for ebay! Hard to get though them.. What the best way to get my refund!

Item was never avail to pick up. Ebay instantly rejects claim.

A seller posted a computer system and it was expected to be picked up at the post office.The courier tracker, EVRI, pretty much stayed on the "on the way" status every time I checked but the Ebay tracker eventually showed it was ready to pick up.In r...

Resolved! Issue with item

I bought an Apple Watch from somebody and they haven’t unlinked it from their Apple ID account so at the moment I’m unable to set it upand I’m messaging them to ask them to do it and they’re not responding. Can I get eBay to help. I don’t want to ret...

Cancelling an order.

I rejected a cancellation request by mistake and seem unable to issue it again as it keeps stating that there's a cancellation request open - there isn't. The buyer has money stuck in pending. I'm going round in circles.

Call Back

Been an eBay seller for over 20 years, and it gets worse. They do everything to avoid human contact; it is shameful that, to get answers, they pass the buck by asking the community to do their work. Impossible to get any contact; they make it so hard...

I would not recommend ebay for selling at all

I started selling on ebay very recently I had multiple of issues ebay have not dealt with properly I actually made a lost in sales thanks to ebay. No views on listing multiple errors and technical issues I would not recommend ebay at all not for buyi...

Resolved! Technical issues

I have for the first time created a listing but it dosent seem to be working

Selling a car

I’m trying to list a car in the Classified ads, but when I put in the price it won’t let me complete the listing and makes me go back to adding the price. Done this 20 times so far, but can’t get past this.Any help appreciated please

Contacting eBay to check message logs

How do i get eBay to check a sellers messages to see if he was contacted by a failed bidder after i won an auction. The item disappearance was highly suspicious and i want ebay to check as i think seller just sold it to someone else..

My old address is showing on my pick-up only for sale items

I am losing sales, and having to refund money, because my old address is showing on listing. The map for 350 miles away is not helpful to me.

Resolved! I do not want to sell to a certain bidder if item is won in auction.

I found out one of the bidders on my item is a deceptive seller, scamming other buyers in the process. I do not wish to be involved in anyway and if the user wins the auction I want to refund the sale. I will get penalised and eBay is a machine that ...

Seller refusing VAT receipt

Hi, After requesting a VAT receipt from a VAT registered UK seller for an item. I was told to contact Ebay to source it myself, however it looks like Ebay has not listed this under the order. I pushed back to the seller and said it has not been liste...

Buyers using Ebay.com not seeing ebay.co.uk

Hi I have been told from a buyer in the USA that when they use Ebay.com and find by chance one of my listings when they click on view other sellers items they only are shown 1 item and not the 200 that i have in my ebay shop. Any ideas on how I can r...

ebay seller using Amazon and over charging for items

I purchased some headlights from seller for $239.99 they came to my house in a Amazon box and shipped from Amazon. When I looked on Amazon website the lights were $131.99. He over charged a $100 bucks. Then when I return mind you Amazon has free retu...

Sex Dolls

I am registered to sell "Adult" products on ebay, can anyone advise am I allowed to sell brand new ,in original packaging, life-size sex dolls? Many thanks.

EBay Live

I do not get audio or video of the items being sold on one particular stream. Every other stream is fine.I've followed the procedures on Google but nothing worked.Has anyone else had this problem?

Unauthorised payment to ebay via paypal

How do you get to speak to a real person at ebay?

Can I do more about a return?

I sent an item to a buyer 'Simple Dispatch'.Tracking on the item states that the item was delivered to a neighbour.A few days later the item arrived back with me. The end of the package had been opened.I have messaged the buyer please could they chec...

Policy violation bladed items.

Hi,I sell used garden tools and have had 3 items removed for policy violation has Ebay deem my tools to be bladed items. I have relisted my items using an age verification and setting my own postage costs but still ebay have closed down my items agai...

Inpost item stolen. Locker was empty

My item wasn't present in the locker. Just an empty packet. As I've opened the locker, eBay thinks I have the item. I cannot see how to raise this as an issue with eBay. I've notified Inpost and the seller.

I CANNOT SELL WAHT HAS BEEN SOLD

I SOLD 4 VICTORIAN STYLE TILES IN APRIL. THE DEAL WAS DONE. I AM NOW BEING INFORMED BY EBAY THAT THEY HAVE SOLD AGAIN. NO AI CAN UNDERSTAND THAT. HOW DO I RESOLVE THIS I WOULD DEARLY LOVE TO SPEAK TO A PERSON TO RESOLVE THIS

Resolved! Variations

I've been using variations for a while now with no problems. Drop down menu listing all the books I have to sell.I want to change it slightly. I want a drop down menu with categories e.g. SciFi, horror, thrillers etc and when you choose the category ...

Missing "Postage Policy" means I can't list items

Hi Yesterday I had a nightmare with an oversized parcel and tried to edit my "business policies" for postage (which I didn't even know I had) although that didn't work. In the end I was able to list my item by pretending it was something else in the ...

Redoing a label

I need to alter a label to collection, not send

A buyer has asked me to send by Royal Mail when they have paid for Simpke Delivery and its Evri. Can

As shown, buyer has bought 4 items, combined delivery and simple delivery is Evri but they have asked me not to use it. Can it be changed, either by them or me?

Royal Mail

Hello- I have tried 6-10 times to “book a free collection” with Royal Mail for an order. It goes through successfully with a date and time but the post man never collects. Each time the post man has turned up (on usual rounds) I have asked “are you d...

Prepaid lable/barcode problem

Hi all, hope someone can help me, im a seller and have been for many years, when I get to the point it says get prepaid label, I press this and then it should send me a bar code and then I save this but now when I press this it just returns to the or...

Resolved! I USED MY OWN DELIVERY NOW PAYMENT CANT BE RELEASED

I used my own delivery service in the end so to ebay it looks like my item hasn't been delivered and the money won't be released until this happens. Does anyone know what I need to do?

what to do about a buyer asking for money off

Listed an old phone, it had a cracked screen so was at a lower price - buyer tried haggling and I eventually lowered the price and put it on a BIN. He then replaced the screen and battery so he took it apart - and now 2.5 weeks later is saying that h...

Counterfeit Goods

How do you report sellers of counterfeit medicinal products for pets.

No supply of pick up address and no response

There's no response from the seller and no pick up address supplied. I have paid for it

Payment Errors

I've received offers for several items from the same seller that I want to accept. It comes up with this message: "The item is gone but there's more to seeSome similar items that you can buy right now" The items have got offers against them that I wa...

EBay make it impossible to contact a human being or get refund for faulty goods

After many years of being a n eBay customer I am thinking of closing my account.ebay make it impossible to get a refund you can not speak to a human you just go round in circles with AI . The seller refuses to replace faulty item I want to make a for...

Fake NGK spark plugs

Fake NGK spark plugs, seller has 100% positive feedback from over 1000 reviews. I have received a refund, but they continue to list the item. There is no way that this fake item could perform under duress like a genuine article. When these plugs fail...

Counterfeit perfume

Burberry Perfume sent to me completely scentless. Also, there is a clear difference in the bottle compared to the genuine article and the seller is gaslighting me and saying they can’t see a difference! The cellophane was flimsy- when the real is thi...

5 year warranty

i brought a fuse board for my daughters car we have 4 berlingos all 2009 in our family my daughters fuse board broke but then sorted it self out buy the time the part arrived so i kept it in the cupboard in case we needed it as its a common fault my ...

ALIEXPRESS seller trading as UK seller changing names weeks of waiting no way to contact ebay

Item purchased on the 6th of May. On the 12th seller contacted under name "best-mart6" asked question if the item was posted I was told NO. Today checking the progress item still not posted and seller name changed to "maspgatgetvice" replied whit aut...

Custom (temp, research, wish) list access

Can anyone tell me how I access items saved to a 'Custom list' please?I have saved a couple of items in a 'custom list' (found next to the delete item button), but cannot find an access/link to view the list.I've saved to 'temp list' but wonder wheth...

eBay's App, doesn't work on hawed phones & Tablets

The eBay app is probably the only one in the world that doesn't work on Huawei phones and tablets.Even the Amazon app works without any issues. Not to mention other apps from Europe or China.Does anyone have any idea when they’ll fix this problem?I t...

'Pending Payment' at my Bank for an Item I've Had An Offer Accepted On

I spotted an item I wanted, but the price was a bit high. There was the option to submit an Offer lower than the Buy It Now price. I did this and my offer was accepted. I made the payment. My eBag account shows the purchase as Paid. The seller hasn't...

item return jammed - can't find a way to contact ebay about it

I bought an item that didn't work. the seller agreed to a return but sent me a label that was very small and unclear and no good in print. I'm suspicious the seller did this deliberately to make it difficult for me to return the item so he wouldn't h...

Resolved! Why is this ring a restricted item?

I sold this ring at a knock down price (see pic) and sent it off to the GSP who have refused to ship it on and, as you can see, will not let me have it back. I'm not losing out as I keep my payment, the buyer is sad even though they will be refunded....

Global shipping item sent but stuck in customs in New Zealand...

Global shipping item sent by me but stuck in customs in New Zealand...2 weeks ago I could contact Ebay directly to look at this, but NOW only options I get are...1. contact buyer2. add more tracking3. Give refundI don't want to give refund when I am ...

Item returned and damaged, nothing happened

I sold a meta quest 2, the buyer returned it and said the controller was "cracked & non functional". In reality, the "crack" was a minor scratch that I struggled to physically see with my own eyes. Everything was tested beforehand, it was functional ...

Removed negative feedback

I left negative feedback for a seller. I had bought an expensive item from them, paid immediately, got (automated) positive feedback from them, plus an enthusiastic (automated) ‘You got it!’ message. Two days later, they sent me a message saying the ...

Item went missing in transit. Buyer asked to return item.

I'm a bit lost on what to do in this case. My buyer received my package, but the box had been tampered with in transit and the item was no longer inside the box. He got in touch straight away and provided photos and reported it to ebay. I responed to...

Global shipping programme

I have only ever sold in the UK but would appreciate other folks' views on Global Shipping Program - is it as simple as described? Hoping to sell vintage t-shirts and merchandise which seem to sell better overseas. Thank you.

think ive been scammed

Just had email from ebay saying a buyer has raised a payment dispute looking to get back £300 for pair of Louboutin shoes I sold way back on 15 February saying that they never arrived. Tracking shows shoes were delivered and indeed the buyer left fee...

Not received

Hi,I have bought 2 separate items from the same seller, I have not received, and he has now deleted his ebay account so I have been scammed. Delivery date for the items is the 26th of this month so can’t put a case in until that date. When I know I h...

High heat comb straightener

Why can't I find a item I bought in October 2025 I didn't receive a 12 month guarantee with it

Item delivered but but tracking says it hasnt

I have contacted the buyer and they have confirmed receipt of the goods but the tracking hasnt updated to say delivered . How do I get in touch with ebay to receive the funds?

Sending item back to seller

Hello, I purchased a item that didn't match the description once I received it.The seller agreed to have it back for a full refund but I said I had to open a resolution case to cover myself which they have agreed to.My question is that I have been to...

Technical issue

Hello. How can I contact a human at ebay? There seems to be a restriction on an item I have listed which means a buyer who has contacted me can't bid. Thank you.

Appealin request

I, am writing to you regarding the case number (Order number ***), which has been closed by your company. I strongly disagree with this decision, as the product description does not match its actual quality. I request that you reconsider this decisio...

Looking for advice on eBay dispute – buyer collected item but funds are being held

I’m really hoping for some advice as I’m quite stressed about this situation.I sold an item on eBay and the buyer collected it in person. The circumstances were a bit unusual, but at the time it felt genuine.The buyer was an elderly man who said he d...

Resolved! Incorrect offer retraction - no option to send new offer

I recently had an offer on an item but put the wrong amount on my response so retracted it, but then I could find no way to send the correct value offer.Even tried to contact the buyer but if I put the item number into the option there was no way to ...

Non working body spray

I bought a set of 3 body sprays and one of them is not working meaning the part that releases the spray isnt working therefore nothing is coming out. I have messaged the seller but got no response I only want to return one not the whole set how do I ...

Revising item

On revise and changing price which it’s letting me do. Then when I press continue it coming up with a message that says start date is too early???? And won’t let me progress. Anyone know what to do please? Don’t want to delete and relist again. Thank...

How much is an item covered up to on simple delivery?

I'm trying to find out whether simple delivery will cover collectable coins with a value of £150. The policy seems to say they are not prohibited, but I can't find out what level of compensation there is for loss or damage. I would usually opt out of...

age verification

Hi I'am 56 years old with 2 credit cards try to buy a set of drill bits to drill a hole but i need to verify my age when you submit the card details it says there is a problem and can't proceed Thanks

Fees for a car that didnt sell

Hello there, I recently sold a car on a 30 day advert, I had a auto accept offer of £900, the buyer then started to ask questions and the eventually failed to turn up to collect and pay for the car, I resisted it a few days later but am now being ask...

Childs push bike

Hi, i sell quite a few children's push bikes through Ebay, yet I have one that keeps being removed. It is a childs manual pushbike, yet eBay keep stating it contains lithium batteries. It was listed twice without selling then, the last 4 relistings h...

I am a business seller in the Uk, sold an item to a guy in the UK but ebay have taken the vat

Hello I am a UK VAT registered business based in the UK. I sold an item yesterday to a guy in the UK. Received my payment today but Ebay have deducted the VAT from my payment. Written on the ebay generated invoice it states at the bottom "order total...

Evri has damaged / lost the parcel I sent and are being useless

Hi all Evri lost / damaged the parcel I sent and are being useless. who do o speak to in ebay land about it?

2 factor aithentication

How do I turn off the 2 factor authentication? If I can't turn it off rhen I am going to stop using ebay. It's a damn inconvenience, having to get the landline cordless phone from another room when I do not have whole house coverage & the call drops ...

What is Ebay doing to the code throttling search results to make them load so slowly?

What is Ebay doing to the code, throttling search results to make the pages load so slowly, and blocking any functions while they are doing so? Any search, for any item ... the search results are taking 15 ... 30 seconds to load, while in the meantim...

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

buying a item that has restrictions

i recently tried to buy a replacement circular saw blade, i was asked to verify my age by providing credit card details, however i do not have a credit card, so i could not buy the item,i have been buying and selling on ebay for some 25 years does th...

Simple Delivery - size restrictions

My parcel is 120cm in length (weight under 2kg) but the maximum dimensions on all 'Simple Postage' services only go to 65cm, what do I do?

items that were collected still in orders

I have two bags of jewellery that I was selling, in one order. The buyer came to collect them. She gave me a code that I typed in and the order was changed to collected. This was weeks ago. This order is STILL in my orders list and it says that i nee...

Partial refund scam

International Buyer purchased item, requested return as not as described, Then sent a message asking for a 33% partial refund to close the case !!!!! The member has just joined and already asking for refunds etc. The return process for international ...

Can’t list an item after an inaccurate policy violation

I tried to list an item for sale, but it has been suspended due to a policy violation. The reason is inaccurate and the product doesn’t contain any lithium batteries. But I cannot relist the item directly again with it in an inactive folder. Please c...

Collection only listing not appearing on local map

last week I created a listing for a swimming pool I wish to sell. It is advertised as collection only but when I look at the map under the collections tab with the post code I provided, the item does not appear. Any ideas why that is?

Confused seller cancellation process and aggressive buyer behaviour

I would appreciate some advice regarding a difficult experience I recently had as a seller on eBay UK.I sold a mini fridge, but after the purchase I discovered that the courier services available to me would not accept the item for delivery due to th...

All my previous purchases have disappeared

Resolved! Buyer - Returns help

Hi! I recently made a purchase which contained 2 items, item 1 is a mid layer dog jacket to be worn underneath item 2 which is an outer layer with weather protection. The problem is they're 2 different sizes! So they don't fit my dog. I requested a r...

Item with 12 months warranty, seller not responding, issues from 1st month, less than 6 months old

Bought a Impact driver with 2 batteries, contacted the seller after a few weeks telling him batteries only lasted about 1 min then died. He asked for a video to be sent but didnt provide an email address, told him i was away travelling and would sort...