Help from the Community

Seller sending incorrect car parts on a regular basis over fifty complaints ebay no action pathetic

Bought car parts after supplier and eBay verified they would fit admittedly did not return within specified time but apparently the supplier has done this to over 50 other purchasers and then they prevaricates to avoid and resolve matter totally unac...

turn on automatic listings

trying to find automatic relist button. seem to be directed to 'more actions' button on an active listing but its not there.

where the heck are the actual invoices from ebay to sellers for the shipping they sell?

Hi All;This is making me feel incredibly stupid, but where can i find my invoices for the postage that ebay sells me. i am a registered uk ltd, i dont have third party shipping set up, not with packlink, not with ebay delivery. i buy directly from eb...

Why does my collection area does not match my address location

I recently moved from one County to another; I have updated my address but on my current listing my collection location is my old location. How do I change this

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'I have not excluded Kuwait from destinations. I am not keen on shipping direct so, what options are there ?

Question about billing and shipping addresses

Hi Everyone This is a question to all sellers. I would therefore be very grateful indeed for as many answers from sellers as possible. If a buyer's billing address is different to their shipping address, are you able to see both addresses or just the...

Customer support

Hi, In 2025 I bought a Pokémon multi pack of cards - order number is 07-14079-12318. The I complained to the seller due to waiting way over the initial delivery period to which they replied with the option for a refund, I didn’t see the message which...

Collection of bladed item

How do I list an electric hedge trimmer for collection as it is classed as a bladed item

How do complain about ebay customer service representative?

Just had a phone call back from a Michael at ebay regarding a request to find out why a promo code wasn't available to use. He asked me if I'd checked the terms but I asked him to check as probably now expired. He basically said he didn't have time a...

Refunding a deactivated account

I bought an item from a user, but I decided to refund the item before it arrived, because i thought it may have been a scam, since the user was no longer registered. The item has now been arrived and I have also recieved a refund. I cannot contact th...

No way to contact eBay despite item deliered to wrong place and seller saying they won't do anything

Evri delivered to wrong address, seller said to contact eBay, eBay says it actually violated a policy now when I look at the listing and tells me to wait for it to arrive despite the previous points - what do I do please?

restricted account

My account is restricted and I do not know why . All ebay informations about it were not usefull at all .Im expirienced seller I did not receive any email about and do not know ow to find if they send something either do not know how to remove the re...

Long time no sell, very long time

Can anyone direct me to a link for the best way to make your items visible? Don’t seem to be getting any views on items, have not really bothered much but have loads of small items and magazines I need to move on, when I say a long time I was using t...

Cant revise an item due to not having an EAN+

Hi all, I'm trying to revise a listing/adjust the quantity of an item I have for sale, however I cant revise an item due to not having an EAN + it also says the listing is currently in a 'restricted' state in a second error message. This is a listing...

Resolved! Age verification

I have just been trying to buy an hedge trimmer on ebay when I try to verify my age I only excepts credit card details I only have a debit card so what can I do to buy the item

cutlery sets

i've listed a set of dinner cutlery, they said i have to revise it and include age related postage delivery, which i've done, and still not back on, also 2 sets of teaspoons which they say are bladed items,

Hi is there a way to stop automatic payment methods to your bank when you have sold something

Hi is there a way to stop the automatic payment method to your bank when you have sold something as I would like to save it in the pot for a while until it builds up instead of odd payments is there a way to change this Thanks

Data protection

In the last few years I have had a man turn up out of the blue on my doorstep after buying a collection item and ebay giving him my address.I have had a stalker who told me they knew me in real life and sent me unpleasant messages, I don't know who t...

Return and refunds

I purchased a pair of chairs , but only received 1 of 3 of the parcels. I contacted the seller who had actually sent the other 2 parcels to another buyer . ? I asked for a refund but the seller said they would get the 2 remaining parcels returned to ...

Missing order

How can I chase up an order I placed nearly a year ago ? Have contacted seller twice or even three times - no reply.I have left several reviews saying my order has not yet arrived but heard nothing back

How can i group an order?

Hi, i sold 4 different listings to the same person, how can i group this into one order for shipping?

Viewing Problems

Is anyone else getting an error message when trying to view items? I keep gettingebay co uk sent back an error.Error code: 431 Request Header Fields Too Large Whenever I try to look at an auction Thanks Mark664

Resolved! Simple Delivery For Sellers - Item Not Delivered

I sold an item and posted it using Ebay's Simple Delivery by Royal Mail The buyer didnt receive it and it looks as if it has been delivered to a wrong address. If Ebay decides to refund the buyer do they take the money back from me and, if so, can I ...

Parcel available for pick up at the parcel shop i dropped it off at shouldnt be there

Sent 3 parcels yesterday printed off postage handed them into the parcel shop today ready for pick up in same parcel shop instead of where they were posted to

Refund on Label.

Hi, I recently used InPost for the first time and sent an item free postage (so I paid). The buyer did not collect from the locker, I made him aware it was there waiting and when he was down to 24hrs. The item has come back to me. I contacted ebay an...

How do I see which of my listings is a charity listing?

I received an email from eBay today, asking me to update one of my charity listings.It said Go to your Active Listings in Seller Hub.Choose a charity listing and select Edit, then Revise Listing.But when I look at my Active Listings, there is nothing...

sending an invoice for additional postage after buyer pays

i hate AI chatbots

Does anyone have a way to phone or email eBay please

Hi, I’m trying to pay for seller fees, but my debit card on my account is ineligible for seller fees, even though I’ve set it up to be my preferred seller fees account. I cant therefore pay my seller fees and I keep getting emailed about outstanding ...

Ebay ethunticator

Twice i have bought designer goods which had to be ethenticated once they passed the process they were then sent out to the wrong address, meaning I lost out on the items I really wanted, got a refund but not the point! So they got sent and signed fo...

Ebay

hello people I'm new here I bought a watch on ebay and today the box arrived empty and unopened the postman was a bit suspicious he gave me a phone number where I could make a complaint I called and waited for an hour on the phone after which it hung...

Help with my chosen couriers being changed

Hello, For a couple of sales recently, I have said only Royal Mail is the courier as it's all I have available to me where I live. The buyer clicks on second class Royal Mail, but what it defers to is Yodel (not available in my village) or DPD (also...

Item's ad withdrawal after I purchased it. I want my money back!

Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...

Resolved! Simple delivery overriding my postage policy

So I’ve set up a postage policy for an item I’m selling via “Royal Mail Special Delivery Guaranteed by 1pm” as I need coverage of up to £750 should my item get lost or damaged in transit but my policy is being overridden by simple delivery, how do I ...

Getting paid I can’t get through

Hi I am having difficulty getting paid. Can I request a call back please

Incorrect home address

When I list item to sell my old address location comes up as Australia. I'm in UK and all my address details in eBay account are UK?

Feedback.

I have received contact from eBay regarding leaving feedback for a purchase. Unfortunately, between buying an item and receiving it, the seller has ceased operating. I did try to leave feedback as soon as I received it which is my usual practice. The...

Abusive potential buyer

So I’ve had a potential buyer in my messages being very abusive and racist because he didn’t like the pricing on my item I reported him with all the evidence attached but I’ve just woken up to emails from eBay stating he’s reported me for threats and...

Resolved! Global shipping through ebay item not received

I sold an item on the 25th march . I used a prepaid label through eBay to send to the global shipping hub , it was scanned at my local post office . That was it, I thought eBay covered everything from there .the buyer has still not received the item ...

Issuing a refund

Hi, hope someone can help. I sold an item recently and after the seller had paid for the item and I had dispatched it, eBay held onto the funds and didn't't release them to me. The buyer isn't happy with the item and I am being asked to issue a refun...

Product delivered but not ordered by me

Received a product I did not order. It's not in my order listing but it's addressed to me correctly. I'm puzzled. Any ideas?

Resolved! Where is my Seller Hub?!

I can never find my way around this site, once I find where some advice is, ebay change the layout. I think I have a time waster buyer for my trailer, and would like to cancel their bid and go to the next highest bidder. They promised to message me t...

Sellers putting wrong postal services/courier details

Almost every order I place, the seller keeps putting the wrong courier or postal details. Even the ones that are considered safe to buy from The excuse of large amounts of order isn't an excuse, I even ordered from a seller who is in China, who put i...

Donation to charity

Hi, how do I know if Ebay has sent donation to charity. Money should have been sent but nothing on donation invoiced or pending.

Ebay

Everytime I click on something I've previously looked at..or even look for something on ebay it just keeps saying Reload like there's nothing there?

Ebay appeal decision incorrect

I have a policy breach item removed. The item is a Canadian Air force uniform but ebay say i haven't followed police related item policy. I did the appeal but they say I haven't followed policy!Are they actually morons. How can I follow a policy that...

Customer Services

I am trying to retrieve the details of a purchase I made between 2008 - 2018 and was wandering if anyone would know how I would get this.

Why can't Evri find my house? I have ordered the same item twice, but not received it

I have ordered the same item twice and both times Evri have failed to deliver. I have left detailed extra instructions on the Evri app but still no luck. Every other courier have no issues.....very annoyed!

Selling

Good Morning,i have an item listed that ends this morning. The item has bids so is due to sell. I am having building work on my home and cannot locate the item. l want to cancel the auction to prevent any disappointment to the buyer. ebay will only a...

Recent auction win

I recently won a 'best offer ' auction which the seller accepted. The item was paid for in less than 2 hours and now the seller is asking me to cancel the order. Where do i stand?

Orders - Postage labels - No option to download VAT invoice for RM Special delivery label

Hello to all What's wrong with RM special delivery labels bought on ebay? Why it is no option to download VAT invoice for it?When I buy other RM postage labels the option to download VAT invoice is available so why not for special delivery?Anybody ex...

Account restriction

Hi I've been on ebay since 2010 I'm 100% on my reviews the last thing I sold was about 4 months ago which I received a good review for but I've had my account restricted and can't get Intouch with ebay to ask why has anyone else had this issue

Dishwasher

I bought a table dishwasher last year in August last week it stopped it needs a heating element .ltd still in warranty ..but the customer I got it from is not answering my Tex .what I should do

platna reklama

Witam jestem nowym sprzedawca z kilkoma przedmiotami sprzedanymi .Chcialem uruchomic platne reklamy i system nie chce mnie przepuscic dlaczego.Prosze wyjasnijcie mi to.

Age

Proof of age with out credit card?

Best Offer query

Hi, I have made a best offer and have been told that if accepted payment will be taken automatically. I don't want auto. payment as the postage is £14.95 (for a Roof Rack) or collect in person. I want to collect to save postage. How do I do this with...

Marking items as despatched when you have combined postage and not used all of your simple delivery

A buyer bought 6 items, all listed with simple delivery labels, but paid for each item separately. I split items between 2 parcels so didn’t use the other 4 simple delivery labelsNow it shows as if I haven’t sent 4 of the items and it won’t let me ma...

Labels

My label wasn’t accepted at the post office. Maybe it needs to be changed to a large label. Can this be done ?

I used DPD instead on eBay postal service…

A buyer was due to pick up today but messaged asking if I could post instead. Half their address was missing so I went on ‘print a label’ to see the rest and went off to post via DPD. Now I’m being told to post via the eBay service I’d “chosen” and I...

Deliveries

Why does eBay keep using Evri as a courier they are the worst delivery company in the uk you would expect a company like eBay to ensure couriers

Multiple listings

Does eBay ever do anything about multiple listings? I have reported seller who has the same items listed multiple times and heard nothing reported about a month ago.

Advertising

HICan anyone help? I've phoned custom service and they do not have a clue. (or understand my issue)When I try to make a ad - (Promoted Listings General) on the left hand side it tells you your ad rate, # good, great, poor and so on. mine is not worki...

nuisance notifications

i keep getting annoying notifications when I've got them switched off if continuous i will delete the app you are driving me mad.

Ebay has combined postage into 1 postage label on 9 items, how can i resolve?

Hi, I've been selling some magazines all listed as individual listings , they are around a cm thick and weigh atleast 400g each if not more. i've been using simple delivery which i think was a first class large letter at around £2.50 each or somethin...

students microscope number 2

these are appearing on ebay sometimes with descriptions claiming they are vintage or antique. they are fake items with prices from $5 to $42 please don't be scammed - read the small print.

Seller sold to somebody else before auction end

I bid and won a item on ebay and immediately paid via PayPal. Seller didn't respond to messages for 3 days and then told me he had already sold to someone else before auction end. I then asked eBay to cancel the order but seller didn't authorize canc...

item 205011312768 purchased 25 April 2026

I wish to return this item as it does NOT fit. As it is not listed on my purchase listings I cannot bring it up to contact the seller. I am an elderly person and not very IT literate. Can you please contact the seller on my behalf to send a paid retu...

How do contact Ebay agent

Could someone please tell me how to contact an agent by telephone. My account needs to be unlocked and I don’t know what to do.

Used Beauty Item

HiI sold a New beauty item, the buyer has used it and doesn't like and is insisting on a return. This item I won't be able to sell again as she has used it. How do I proceed?

item not recieved

ive ordered from a seller on here who sent the package via royal mail, royal mail states that the package has been delivered but to the wrong address which they wont provide ofc due to gdpr. ive contacted the seller who seems to be a bit shady and no...

Item location reverts to my registered address and not the item address

I'm selling an item that is not located at my home address. It's a lawn mower so collection only. I list the item with the correct location address, but when I view the listed post, it states the item is located at my home address registered with eBa...

Unused Postage Label refund

I have been requesting an unused postage label for more than 20 days now, but have not received the payment till now. What can I do? How do I contact the human agent

Trying to revise my listing

Anyone know how I can revise my listing that was hidden by eBay due to my accidental policy violation? I've tried asking the chatbot but that was a waste of time.

Seller not complaining

Can’t use internet very well need to speak to a agent please

Cannot mark as despatched or add tracking number

Hi all, a buyer bought 2 items from me together paying 2 postage fees. I sent 1 parcel with both items using simple delivery, however the 2nd item I am unable to mark as despatched as I get a message saying ‘this item is ineligible to mark as despatc...

Noen Pocket Jacquard Dress New with tags size 8 Uk 22-14535-79023

Dear eBay Support,I am contacting you regarding order Dear eBay Support,I am contacting you regarding order 22-14535-79023 . I shipped the package on April 27th to the exact address provided by the buyer.According to the tracking information H05QTA02...

does tracking proves delivery

hi i have a buyer claim they didn't receive their delivery 2 weeks after the tracking information stated delivered collected signed for. so why is ebay doing a investigation?. im not a cynical person but it doesn't seem right . can i get the police i...

iNR

So I tried selling my camera for the first time on eBay and got a label from eBay (the simple delivery) unfortunately Royal Mail has had “we’ve got it” on my tracking history for more than 12 days now and eBay even though they have my tracking number...

Money disappeared from my balance

Hi, I had money in my balance from a purchase. Then, I sold something for which immediately the buyer request a cancellation which I approved as soon as I approved the cancellation of the sold item. The money that was in my balance from previous sale...

super slow ebay freezing up constantly on windows 11

Hi does anyone now if it is all the videos trying to play while browsing ebay stores that makes ebay not usable.Or is it all the tracking and spying they are doing.I have super fast 900mbps speeds and a brand new windows laptop with all cookies and r...

How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an order

buyer bought and item of mineI printed a shipping label (Royal Mail)buyer contacted me and said he's changed his mind, please cancel order for full refund and don't sendI tried cancelling shipping label but ebay just returns a message"you cannot canc...

New AI scam on eBay.

New AI scam on eBay. You buy something like a set of tables. The seller sets up a delivery via DHL etc. It is "delivered" with a picture of some little box sitting in a spot that's not your house. Having been "delivered" you have to wait 2 weeks befo...

Which payment do I receive?

I've just sold a trailer and I know it's something to do with 'buyer protection' but not sure. I see two payments, one for £102.30p and one for £98.44. The buyer is picking it up tomorrow so which price will he give me? thanks.

Postage rate

Hi I have listed some football programmes for sale they weigh less than 100g and fit in an A5 envelope. Ebay have applied a £1.88 charge for delivery this seems expensive to me - is it correct.

Sending a large item

Hi,I am listing a large item for sale, but ebay under simple delivery doesn't give an option for a large item. The package will be bigger than medium, which is the largest size offered. I can't seem to get around simple delivery so I just organise it...

is it me or are buyers getting more difficult?

jeez!!!! And are ebay getting more tricky also?Anyone else experiencing weird new "rules" on their listings please, or bidders who then cancel once the item has ended its listing, or start asking questions once the item is ready to be dispatched? Ran...

Payment dispute

Having sold an item via auction I realised that my product description was incorrect and was indicating an additional item that was not in my sale so I contacted the buyer to ask if he wanted to offer a lower price or refund. He chose refund, but bef...

Courier collection

I am sending a courier to collect a purchased item. How and when should i give seller collection code?

buyer protection fee

I am a private seller on ebay I listed an item at £200 and the buyer paid £200 but I only received £191.63,the buyer protection fee was £8.37, which is the exact amount less I've received. Am I being stupid? as I thought the buyer paid for that. Hope...

Web page & Mobile App sync.

I have a problem that whenever I make a purchase using the mobile app, I cannot see the transaction on my eBay web page. I can see it in the "Awaiting Feedback" page, but once feedback has been left, the transaction disappears from the web page - can...

Collection location in my listing shows incorrectly

Hello When I create a new listing and add my current postcode once published the listing shows my old location. I have reset my delivery address in my account.

Duty paid on valuable items sent out of the UK.

Yesterday I took an item to the post office to be sent to France ‘international tracked and signed’ including additional compensation up to £250. I was expecting as previously and stated in The Royal Mail current pricing brochure to pay £13, a figure...

error message

Any one else getting this?As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScrip...

Resolved! Promotion

List an item . For your chance to win an I phone . What’s that all about .? . That’s shown where normally my 299 listing countdown is ? . Is this a new promotion ?

Remove / STOP all pickup point suggested addresses

Remove all pickup point suggested addresses paying for 24hr delivery and items going to some address i never specified

How to exclude couriers

I had recently an order where the buyer selected InPost, this being the first order that I had with them. I have sent the item on time, all good however the buyer received a yellow dress instead of a tin of waterproofing paint. I have never sold this...

Handling a return with a negative feedback already left?

Good morning. I am in a situation where the item that I sent to the buyer doesn't work and buyer reached out to me after leaving a negative feedback already. I was willing to spend some extra money and send over a replacement but after seeing the fee...

Resolved! Automated reply from ebay and not buyer

Can someone please tell me what this message means, particularly where it says a buyer has "reached out about their order". This message was in response to telling the buyer that I may post the item a day late. It is still currently at time of writi...

Don’t use Evri for the Scottish Highlands!

Learned my lesson now, I offer Evri as it’s cheaper but my goodness delivery takes aaaages! One disgruntled buyer has left some vexatious negative feedback after his parcel was delayed by a few days but never got in touch to tell me (asked for a revi...

Resolved! EBay Money Back Guarantee

I purchased a pair of brand new jeans. They are clearly faulty - about 3-4 sizes smaller than they claim to be. The seller willnot accept a refund - does anyone know if there is any other recourse here for example the eBay money back guarantee? The p...

Linking accounts

I appear to of opened two separate accounts, is it possible to amalgamate them?

Item lost by courier

Item not delivered Good evening,I sold an item and posted using eBay simple delivery but it appears the item has been lost by the courier.What do I do now I don't want to be out of pocket,regards Victor

accusing me of being a bot

I cant make offers due to it saying technical issues, and when i try to log out and back in its accuses me of being a bot

Resolved! eBay USAにアクセスできません

今朝からeBay USAにアクセスできません。何か問題が発生しているのでお願いしますか？

Buyer return

I need to return an item to the seller due to being damaged, the seller only sent me the return address and not a prepaid label, I shouldn't have to pay for this, I don't see any option to dispute this, not sure how to proceed from here!

Resolved! Sold Item has been refunded but has not been returned

I sold a wireless keyboard and some weeks later received a return request on the basis that it would not pair and so was faulty. Maybe I shouldn't have accepted the return but I did so in good faith, refunded the buyer and sent him a return label. Ho...

how to mark items as shipped when this no longer appears as an option without my buying a label

recently I've found I can't any longer mark items as shipped that I've sent out to the buyer. ebay wants me to buy unnecessary labels I don't need.

Resolved! Received a duff battery - return for refund refused

I bought a battery for a Dyson vac. It didn't work properly. I told the seller and they said I could return it. I tried the vac again before returning (it had been on the charger for a couple of days) and it seemed to be working fine now. I decided n...

Selling problem

In the Inventory tab there has been a message saying "Something is wrong. Please try again". It has been there since April 22, and nothing I can do will make it go away. As a result I have not been able to upload any new listings

No views on the listing

Hi there! I’m trying to sell my 3d printer and it’s been a moth since my listing is on the ebay. I’m checking it everyday but it hasn’t got any views since the beginning. Is it something usual or I am doing something wrong. Please let me know as I ne...

Resolved! Seller sent me Aliexpress item

Hello!The AI help has been useless so I will post this here so maybe someone can tell me how to report this properly, I brought a item from a seller in the US, the item shipped from china and when checking the yodel tracking it says that it is coming...

While selling, SimpleDelivery didn't like the address so I paid and posted myself.

Having paid for the postage myself, how do I progress the transaction?I believe that if I just leave it the buyer will get his postage back, which is a shame as I paid for it.

Buyer only paying 90p for postage but it costs me £1.60 !? Why?

So have my settings whem I'm selling set to buyer pays postage and it states buyer pay at least £2.70, for example. But in reality they're paying 90p, and I'm stuck paying the rest. What's going wrong.

A refused returned item. I had a monetary refund

Having received a monetary refund via eBay because of misrepresentation. I sent the item back to seller with appropriate returns label. It has been returned to me by Royal Mail. The Royal Mail label says REFUSED, what that means I have no idea.The ca...

Buying and customer support

OK service from a high turnover bookseller but the book(s) not only had different covers (as advertised can be) but appeared much older and different editions which in this case had tiny typefaces and tatty covers. So, disappointing. Have bought ther...

Refund

Please can somebody tell me how to speak to somebody at eBay about a refund

System wrong

This is a second time the system has automatically declined a buyer s offer on my behalf. I didn't even have time to bread their first massage with the offer before they sent a second one, wondering why I had rejected it, since the price they propose...

Cant find my return label!

I have arranged for a refund for something I bought, but it says it's ready to post and I can't find my postage label anywhere. I've gone through my emails, ai assistant, messages, and I can't find it anywhere. Does anyone have any idea?

Age Verification for Belt Sander

Hello, I want to buy a belt sander. All of a sudden ebay wants to verify my age that I am 18 or more regardless of my same ebay account being over 25 years old. It says need credit card, but I have debit cards. What should I do? I bought many things ...

Hi...is there a phone number i can actually dpeak to someone?

Hi..is there a phone number I can actually speak to someone please

REF ITEM PURCHASED Burgundy Long Fleece Dressing Gown

Good morning, You (ebay) E mailed me on 15 April 2026 with a tracking number, order no, and seller name. The dressing gown has arrived and was stating size M when originally ordered as shown in the photo but it has arrived as size L and is huge, far ...

Counterfeit Item

I bought Tacta as a present. When they opened it to play it was outside the 30 days. However it’s a fake and as we pay for buyer protection and as they have taken the post down EBay know it’s counterfeit so why won’t they give me my money back

Ebay is asking me to refund buyer for item damaged in transit that they paid for

I recently sent out an extra large item via Parcelforce in the UK. When purchasing the postage label, for done reason I had to do this via paypal? However the payment was made to ebay still. Therefore it seems that ebay have paid Parcelforce for the ...

Combining postage on Simple Delivery

I have one person bidding on two of my items. Items haven't ended yet, but I think they'll win both as nobody else is watching and not many views on either. I've got both items set up as buyer pays postage via Simple Delivery. However, it seems fair ...

email address to get to get feedback looked at ?

Hi all, struggling here, an item went missing in the post. Item was posted either the same day as payment or the day after via simple delivery. the buyer did not receive it and was refunded under ebay protection. the buyer then left bad feedback beca...

parcel I sent has not arrived yet, it was sent simple delivery. I have contact the Buyer.

I posted an item and the buyer has not received it yet. it was sent simple delivery and ebay sent a message saying they were working with the buyer to resolve. The buyer will have paid extra to ensure delivery but I also told the buyer royal mail had...

Payment on hold?

Sold an item over a month ago Money is on my eBay account. But i don’t have the option to checkout with my money?!!!

Possible lying buger

The item I sold worked perfectly fine,now they've bought it they're saying it's doesn't work and needs a partial refund for parts. To me, this smells fishy. Any help . I'm new to eBay.

Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close

Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn...

Item not received

Ebay says my parcel has arrived. DPD says my parcel has arrived. But DPD also saying the parcel address does not match my address. Can't seem to report it because it keeps saying it has arrived. Help!

Buyer wants multiple listing items for an offer. How do I do this?

Hi,Bear with me, new to this! I have 3 similar items listed, all at buy it now or best offer. A buyer wants all 3 and has made an offer for all 3, including postage, which I have accepted. Trouble is, I have no idea how to go about this!Any help woul...

Why's ebay being a bleep

Ebay's ai is being an *bleep*, the system is only as good as the operator, I've had messages blocked for allegedly being offensive and threatening, i actually asked a seller if it was still ok to collect my item, ebay saw this as threatening and offe...

Returns policy

I recently received a 'Lime Green' 'wetsuit' that is' true to the worded description' but the picture used to advertise the item is a more supreme and 'Dark Green' costing hundreds of £ more. For some reason I thought I was buying the 'Dark Green' we...

Does anyone know how to follow the instructions to combine two separate orders - already paid for -

Does anyone know how to follow the instructions to combine two separate orders - already paid for - into one Evri label when the buyer has already paid two lots of postage?I have already sent a refund from my own funds to pay the seller, but the inst...

Postage

Hi, ive been charged for poasting an item even though eBay has already charged the buyer

seller is saying that they will refund me if feedback changed to positive from negative.

Bought an item from a seller, which would not work. i sent out a negative feedback as the item was unusable. I was not going to bother posting it back to seller, as it was not worth the hassle, so it was going into the rubbish bin. I was sent a messa...

Counterfeit Item

I bought a watch from a reputable seller in August 2025. From February 2026 it started malfunctioning so i took it to an expert to fix it. He told me it is a counterfeit watch. I have tried submitting a report on ebay but it does not let me. I paid t...

Buyer with no history

Hi - I’m selling an expensive piece of golf equipment on EBay, the buyer has made an offer but wants me to post it to them. It’s listed as collection, I’m happy to post but I want to be sure A) I get my money before posting it B) I’m not liable for a...

Resolved! Cancelling shipping label

Hi apologies if this is not being posted in the correct place. I’ve sold an item and am now being asked to get a prepaid postage label. I don’t want this label as the postage options I required to send the parcel were not available to me. I was unabl...

Something is wrong. Please try again.

I can't list anything since 22 April

Trying to get my refund

Hi there, I'm trying to get a refund for an item that got cancelled by the seller. They keep telling me to send my paypal address and I keep getting a warning alert from ebay about sharing details and I don't want to get a bad mark against my name. T...

Receiving eBay returns to my address

I’ve been receiving a number of eBay returns to my address for the last month, but addressed to somebody else. They all have an eBay returns label, so I’ve been able to drop them off at the post office as a ‘return to sender’. But I’m worried that so...

refund on returned item .

Hi Ebayers , bought two items by mistake from USA from same seller . I returned them within the return period but they were in one package as they went to the same shop . Received refund for one item but not the other . Messaged seller and got no rep...

Unable to use ebay again. Buttons don't work and cannot enlarge or scroll through listing photos.

Here we go again... This happens every few months until ebay realises the number of customers affected and addresses. Logged on today, and once again I can no longer scroll through listing photos, enlarge photos, add to watchlist, add to basket etc. ...

Resolved! Can't use the Simple Delivery label - how do I upload my own label tracking?

Hello,I made a conscious decision after researching online not to use the Simple Delivery label provided by eBay as the sizes they were providing wouldn't fit what I had to send. I tried doing the listing on the app and browser, but it simply wouldn'...

Seller

I recently bought an item through them and want to return it. They don't answer the phone or return emails. Wondering if this has happened to anyone else?

Refunding a buyer

Can someone please let me know how we would go about refunding a buyer for an item that is over 90 days - which is faulty and doesn't need to be returned? Thanks in advance

Making An Offer And Paying With Klarna

Is it possible to make an offer on an item and have Klarna as the payment option?I've made offers before, but it asks me which bank account to take the money from if the seller accepts, but I don't remember seeing an option for Klarna.Any help apprec...

Selling multiple different trading cards on one listing

I am trying to set up a listing with multiple, different, trading cards (from the same set). I've tried following the instructions on the 'Help' link but I cant seem to find some of the the suggested options to select. Any help would be gratefully re...

Cant get QR code for chosen option

My buyer selected Royal Mail tracked 48 ( proof of age) option and paid for item and postage.However my get postage lable option is not producing QR code but taking me to UPS courier option and asking for payment to produce lable

Transfer of funds by eBay after a sale is completed

I have recently sold an item on eBay. The buyer paid the cost to eBay and has now collected the item from me. I have input the collection code to confirm the collection.Can you please inform me how and when the money paid will be paid into my bank ac...

No return, no money

Hi all, I have been left in a situation where Ebay has refunded a buyer, allowed them to keep an item that I sold on the platform, and are now saying the case is closed. Im a new seller and missed sending a return label when a return was requested (b...

I don't want emails

as everything comes on an E bay message or on the purchase information I don't want copies sent to me emails address how can I stop the. Emails

Return Labels

How do i stop ebay providing their own return label? as i want to provide my own. if anyone wants to return a item ebay automatically issues them a label with little to no cover for high ticket items. how can i stop this so i can provide my own

Buyer didn't provide full address

I sold an item today on an Auction and the buyer paid for it. When I went to print out the label I noticed it wasn't a full address, just London and Postcode. Then received a message from buyer saying please can I add a flat number to the address. Th...

Refund but lost voucher

Morning i have an issue , I purchased an item used a £50 off voucher from eBay . The item didn’t turn up or get posted etc after raising claim got refund money back but now I’ve lost my voucher . Surely I should get this to use on another item ? Is t...

Two accounts one I have a negative review but never sold on that one.

Hi, I find I have two accounts. One I have had since 2004 with 100% feedback. I don’t sell often so don’t check all the time. Today I notice that I have two accounts and on one that I have had since 2021? I had a negative feedback to something that n...

A seller has stolen my images

I am an artist and a seller on EBay has stolen images of my artwork from either my Etsy shop or my website. I print my original paintings on to sticker material for sale. I still have my original paintings. I have discovered that this seller has been...

undelivered parcel from EVRI due to being damaged.

HInever has this before. buyer has contacted me today to say that EVRI will not deliver pacel which has been damaged presumely in transit.she wants her money back. not a problem with that. it is a ceramic fish dish. well wrapped up with fragile stick...

Evri failed to deliver Standard Tracked Delivery

Can you please advise process. Do I refund or do I pursue Evri?

postage

I posted a buyers items but did not use ebays postage system as he ordered multiple items instead I just posted them and paid over the counter.. I have tried to use ebays postage on multiple items before but my post office refused the packages as the...

Can I sell Digital Downloads on ebay?

I design Crafting sheets and wondered can I sell them on ebay

Boots in my "FEEDBACK" section that I did not buy

Hello How did a pair of boots that I did NOT BUY get in my "FEEDBACK" section with items I did buy? Did someone use my card number, or did they have the same name as me, or the same account number? so very confusing??? Thanks for your help in solving...

Postage

A buyer chose and paid for Royal Mail but I was routed to UPS. I have had £11 deducted from my sale instead of just over £5. Where can I

Collection code not received

I got a parcel delivered to a collection shop, it arrived almost two weeks ago but ive not had a collection code and the shop will not let me pick up my item without one. No one is helping, eBay don’t care, the couriers are palming me off with pre wr...

Please remove some items from your Watchlist to add more. Click to go to your Watchlist page.

Started today that i'm not able to add to my watchlist from the page where you search specific items and add it via the Heart in the top right of the picture of the item. Its greyed out.You can still add if you click on the item and click on "Add to ...

Cancelled order

Why has e bay charged for insurance + postage when the order was cancelled

Postage. How does ebay known buyer received item if i didn't use postage label

How does ebay know the buyer received item if i didn't use postage label. I put multiple items in one parcel leaving one item looking like it wasn't delivered

import tax on returns

hi i recently bought a bag from japan to the uk i paid the import tax and received the item the bag arrived not as described and the seller is telling me that in order for me to return it i’d have to cover the import tax of it going back to japan. I ...

Weekly Chat with the eBay Community Team - 29.04.26 @2pm

Hi everybody! The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll ...

Collected by an unknown person at parcel drop off

My parcel was collected by an unknown person at the evri parcel drop off point. The shop has looked on their cctv and confirmed that it was their error, not the seller or evri. I cannot access ebay account regarding this as it has been collected. Eba...

My buyer has paid but we didn’t exchange the code when she collected the item

My buyer has paid but we didn’t exchange the code when she collected the item. I have asked her to find the code in her emails and send it to me so the funds are released, but she hasn’t done so yet. I’ve tried the chat bot for advice but it wasn’t a...

High-value item, Royal Mail locker drop-off, no acceptance scan ,possible loophole or just delay?

Hi all,I’m currently dealing with a situation and wanted to get input from experienced buyers/sellers.Bought a high-value item on eBaySeller marked as dispatched quicklyTracking shows:Dropped at Royal Mail locker (Friday)Status stuck at: “Sender advi...

Refund payment issues

Hi - I have recently sold a collection only product. The buyer made the payment and it was on hold in my eBay account pending item collection. The buyer did not collect despite a month of one way communication from me. I issued the refund and cancell...

Unfair, eBay refunding buyer

I sold one of my personalised hearts which was lost in the post.The buyer messaged me about this & I arranged to send out a replacement but then they opened up a case with eBay before the replacement arrived!!After a couple of days eBay refunded her,...

return an item that does not fit the description (car)

Brought roof rack seller had it as correct for the van, it does not fit and now they want me to return it to CHINA at my cost this rubbish

My account details aren't correct

My account has the wrong address and name but there does no seem to be a way of changing them or correcting them. My account history has all gone too.

Won auction, seller cancelled without explanation — next steps?

Hi all, I’m looking for advice on what to do as a buyer.I won an auction / had my bid accepted for a phone, but the seller cancelled the order without any warning or explanation. I messaged the seller politely to ask why, but they haven’t replied.Cou...

Reasons given for a cancelling an order

Hi, I bought a set of curtains and beanbag from a seller after messaging her to say the prive for postage looked low. She ammended and I bought the item. She then said she wasn't going to post the bean bag, only the outer shell and asked me to cancel...

Resolved! Seller limits and 'good till cancelled'

I'm a bit confused and hoping someone can help. I've just had a very confusing chat online with an Ebay customer services rep. I queried why I had been charged £0.35 for an insertion fee on a particular item. The person explained that I had exceeded ...

Listing still not showing after 1 day

Does anyone know why I get this?I posted a listing yesterday and if I search for it by keywords or item no. it does not show in the results (there are only 2 other products like this for sale on ebay so it's easy to tell if it's there or not).If I na...

Ad fees

I had an item on sale for collection only. A customer bought this without reading 'collection only' and then requested cancellation when they realised. In order to accept the cancellation I've been asked to pay a sum from my bank account for the ad f...

Resolved! Simple Delivery

Hi, New to selling here and have recently sold something and used simple delivery, printed label and post office said its too heavy. Now i've had to use a different courier with different tracking but ebay wont let me update the order. I have contact...

Resolved! Completing sold process

I sold a car recently and it was naturally collected in person and paid for by bank transfer. All was OK but I started the process as dispatched on ebay and now can't complete the process.

Buyer claims not received

I have send a tracked item to Brazil at the end of December. I’ve just now had a claim it’s not received and wants a refund. I have not got these tracking details anymore and it’s been 4 months since posting. Can I refuse to refund? How soon does a b...

Two separate sales to two accounts, one name, one address, with no feedback!

I've just sold two wheels, two days apart, to two different accounts: but both accounts have the same name, same address, and no feedback. They have also failed to respond to repeated messages I've sent them. This has all the alarm bells ringing for ...

Ebay silly rules to prove you are above 18!

I'm 43, I have had an ebay account for probably 20 years. I have bought and sold many item on this platform. I have a passport, a driving licence, ... Problem started when i tried to buy some razor blade and was ask to enter my credit card details (i...

anyone tell me why i cant view ebay live

i am trying to view ebay live, the page loads, and then nothing. i have cleared Cache i have tried on laptop and phone. sporadically it worked a bit but back again to no video or sound. it seems to work okay on my partners iphone but not on my andrio...

Return label doesn’t appear

Hii’m trying to return an order but when i click print label it just takes me to the order summary, no label in sight. Is there something I’m missing?

Simple Delivery parcel hasn't arrived, no proof it was sent

Purchased an item from a private seller, who claims to have posted it on the 24th. Tracking still says "We're expecting it", and even with a shoddy outfit like Evri I'd have expected some movement by now. Just wondering what happens now, since there ...

Technical issue

Suddenly, I'm getting all my searches on eBay priced in British pounds/currency. What can I do to switch back to US dollars?

seller refuses to cancel order

I bought an item from a seller and wasn't until i paid that I noticed it was collection only. It was a garden ornament. The location was in Cambridge and I am in Scotland so impossible for me to collect. I cancelled immediately and eBay put through t...

I bought watch seller says its been stolen

Hi I bought a watch on ebay at a good price I don't think seller was happy he now says its been stolen he's been payed and I have no watch and I don't believe its been stolen what can I do

Returns and refunds

Can anyone tell me, when a seller sends totally the wrong item, why I have to sort out the return postage . Surely the seller should supply a return label and take responsibility for the return. Also trying to contact anyone from eBay about this is i...

Site access

Hello. Is anyone experiencing accessing site. Each page is not opening except "my Ebay". Tried to place bid but receive error message. Seller will receive lower price of course.

Technical Issue Unable to accept Multi User Account Access invitation Accept option not visible

Hi everyone, I am seeking advice regarding a persistent issue with the Multi User Account Access feature on eBay UK.I am an e commerce consultant based in Pakistan assisting a UK based eBay seller. My client sent an invitation for me to manage their ...

Changing card for payments

How do I chasnge my card for payments to one already registered on the system?

Hi I bought turbo with two years warranty after half year turbo gone how request for seller warranty

Scam Ebay email invoice

I have just received a scam email invoice from a seller for £78.82. For something I have never purchased and have never dealt with this seller

Resolved! Buyer changed mind after item dispatched.

Sold an item and the buyer messaged me after I’d dispatched the item, saying that had they known it was Evri as the courier, they wouldn’t have purchased. Because they wanted Royal Mail.I dispatched it 2 hours after the purchase was made.They claim E...

I have 3 spare shipping labels for same buyer

Hi everyone, I've sold 4 items to the same buyer on different days last week. Buyer asked for them all to be posted in one package. I used the shipping label yesterday from her first purchase but now have 3 spare printed shipping labels left. Obvious...