Seller Central

Item tracked as delivered, but label attached to someone else's post, my item lost.

Hi All, N.B. I’ve left out some details to keep this shorter.• I’ve spoken to the buyer numerous times• I’ve spoken to eBay 4 times.• I’ve spoken to Royal Mail customer service once.• I’m currently waiting several more days before making a claim.• I ...

Resolved! Why does Ebay use Paypal & not my available balance?

According to eBay's guidelines I should be able to do this: "Royal Mail postage label purchases can be paid with PayPal and can now also be paid using any available funds on your eBay account"However, they always use Paypal even though I have set my ...

Buyer claiming item damaged but the box was not damaged

Hi all,I have sold a graphics card (PC parts) packing with very durable graphic card box and internal sponge, but the buyer claimed that the GPU was damaged, he sent me this photo.The thing strange to me is that the box on the photo looks not damaged...

Buyer claimed parcel hasn't arrived, although got photo proof of delivery

As titled, I have never had this issue. He or she seems to text very directly like 'Find my parcel, where is it?' Etc,, I have tracking and there is proof of delivery along with picture. He or she that when I showed the screenshot is not them I don't...

Evri damaged a buyers parcel & not delivered

Hello, I have sold a low value item of £20 and dispatched via evri by purchasing a label via ebay. The buyer messaged to say it has not been received and for to investigate. On the tracking it states;Evri reported the following about your package: He...

All Private Accounts to be Forced to 'Upgrade' to Business Accounts

So, I sold one item last week, and I think the only item in the last year. My account was recently suspended, with the reason being I must upgrade to a business account. I contacted CS last week, to be advised my request would be looked into, and I s...

Do we now need to block France, even before GSPR kicks in?

https://community.ebay.co.uk/t5/Announcements/How-to-comply-with-French-EPR-on-eBay-a-quick-guide-to-uploading/ba-p/7686589 This just looks like too much hassle. Unique Identification Numers for my packaging?? Don't think so. Bye Bye France.

Account restricted for no reason

Was trying to sell something which I didn’t do since 2009, realised that my account was restricted to sell since 2012, talked to the agent, they didn’t give me a reason why it was restricted (some reason they said cannot be disclosed) and it’s perman...

Royal Mail parcel returned to sender - could not deliver to GSP hub.

Hi, I sent a parcel through the GSP and it was scanned today by Royal Mail as "Recipient not at address. Returned to sender. " I printed the label through ebay, so there were no manual address changes. My buyer has reached out to me as they are conce...

Resolved! Item Left in Safe Place Now Missing

Hi everyone. I've had a buyer message today saying their item was delivered yesterday and the tracking says it was left in a safe place but they do not have a safeplace. I pulled up the tracking and it showed the right address and it took a few messa...

Link new bank account for eBay payouts

Hi, I've recently switched bank and I need to link my new bank account for eBay payouts. What's the best way to do this? Is it safe to use 'Log into my bank'? Are Trustly safe? Thanks Paul

Simple Delivery-Who Pays?

I was just wondering if the buyer pays for this new delivery option or do we have to factor the cost in to the listing price?

What happened to international sales

I'm selling collectables and used to sell most of the items from UK to USA and EU. After 1st October I have had just one sale to USA and otherwise just UK. Has ebay turned to be like amazon, where UK resident can't buy from other than co.uk website, ...

Listed an item as postage only, But want to personally deliver or have it collected?

Hi, Just sold an item and didn't realise i had it set to postage only! its not too far from me to deliver personally and would be easier as its a fragile item etc. But its expecting an update to postage and confirmation of delivery etc? Even generate...

Reply message to buyer greyed out

Hello, I'm trying to refine a message in reply to a buyer with the size of the item I'm trying to sell, and asking for payment so we can arrange collection etc., In my previous message I had asked him to make payment and then contact me on my number ...

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Forum Posts

Item tracked as delivered, but label attached to someone else's post, my item lost.

Resolved! Why does Ebay use Paypal & not my available balance?

Buyer claiming item damaged but the box was not damaged

Buyer claimed parcel hasn't arrived, although got photo proof of delivery

Evri damaged a buyers parcel & not delivered

All Private Accounts to be Forced to 'Upgrade' to Business Accounts

Do we now need to block France, even before GSPR kicks in?

Account restricted for no reason

Royal Mail parcel returned to sender - could not deliver to GSP hub.

Resolved! Item Left in Safe Place Now Missing

Link new bank account for eBay payouts

Simple Delivery-Who Pays?

What happened to international sales

Listed an item as postage only, But want to personally deliver or have it collected?

Reply message to buyer greyed out

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