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Seller News: October 2025

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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
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  • 0 replies
  • 1 kudos

Simply post rip off

Simply post nothing but a scam One customer has bought and paid for 10 items Cant combine postage even if you could simply useless couldnt work it outSo boxing it all in one box and hes paying for that and 26 odd quid for simply rubbish as well there...

Technical issue affecting Simple Delivery Evri Ship-to-Store labels.

Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread). I have just been to a parcel shop to drop off two parcels however upon scanning the...

User avatar by • Contributor
  • 3099 Views
  • 72 replies
  • 10 kudos

Returning an item via eBay's shipping labels

Hi all I've bought a brand new iPad on here that is no longer wanted. The seller has accepted the return, however the automated label that comes up only offers me the choice of a Royal Mail Tracked 48 label. My understanding is that Tracked 48 has a ...

Combined postage woes

I am a private seller and struggling with combined postage. As I understand it, items should automatically be combined in a purchaser's basket and I should then be able to send as one parcel. This hasn't happened and purchasers have rightly asked for...

Global Shipping Programme

Hi! Why does it say to the customer I don’t ship to Poland when I have the Global Shipping Programme enabled for all countries on eBay?

Label Interface to Evri

I am having issues with items sent 20th October 2025. I have a drop off invoice from the Post Office which is the Evri collection point, but the tracking has not been updated to confirm the drop off. I have spent hours chasing Ebay and received the m...

User avatar by • Contributor
  • 177 Views
  • 3 replies
  • 2 kudos

Buyer opened “Item Not Received” case but tracking shows delivered to CO-OP pickup store

Hi everyone,I need some advice. I sold an item that was shipped via DPD, and the tracking clearly shows it’s been delivered to the local CO-OP store and is ready for pickup. However, the buyer has opened an “Item Not Received” request and hasn’t repl...

Resolved! Can’t generate prepaid postage label. HELP!

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."Can somebody at eBay resolve this please?

ebay Virtual Tracking Number query

Hi, I've never been quite clear on what - if anything - I need to do with the VTN. I've got an item to post - got a VTN along with the buyer's address in a 'You made the sale' email. I usually write it at the bottom of the package or between the buye...

so-called 'simple' delivery is the exact opposite for buyers

I recently bought several things adding a note at time of purchase, begging vendors to please NOT use Evri/Hermes who flatly refuse to deliver to me. Evri always claim to have attempted when I am in. Only after three so-called "attempts" can I claim ...

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