URGENT Something went wrong and we were not able to generate the label.

[mathematiques_modernes]

When I try to generate a Simple Delivery I get the following:

Something went wrong and we were not able to generate the label.

I have reported to Customer Services x 2 but still no fix.

I now have 3 orders that I can not ship that will potentially have to be cancelled.

HELP!!

[ed_58611]

Having searched for a previously used workable solution I found none, so just the usual suggestions to try changing your browser, updating the app, clearing cookie caches and browser history.

If none of the above solves the problem then I can only suggest that you buy postage labels with tracking and upload the numbers manually.

[mathematiques_modernes]

that's not a solution as I've not received any money for postage.

[marco@ebay]

Hi mathematiques_modernes, thanks for your post.

Is this still happening to you? If so, do you have a screenshot of the error you are getting, so we can take a further look for you? Also, if you could confirm the item number, I'd highly appreciate it.

Thank you,

Marco

[mathematiques_modernes]

Hi, item numbers:

297492564196

297047061598

297463495663

[mathematiques_modernes]

Here is a screen shot of the error.

 

[marco@ebay]

Thanks for your reply, mathematiques_modernes.

I can see you've contacted customer service about this issue, and they've escalated this from their end, and from what I can see they will email you the label as well. So, there are no further actions I could take from my end, if you would like to follow this up, I'd suggest contacting them again, so they can provide you with an update.

Thank you,

Marco

[mathematiques_modernes]

I have not received any labels.

[mathematiques_modernes]

Appears to be fixed.