Can’t generate prepaid postage label. HELP!

[iandjarrold1978]

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;

"It was not possible to generate the label. Something is wrong. Please try again later."

Can somebody at eBay resolve this please? 

[iandjarrold1978]

I can find the buyer’s address but if I send it myself without using the prepaid labels, eBay will not register delivery and that means I won’t get paid.

How can I resolve this? 

[**peaseblossom** · Accepted solution]

It's a Royal Mail issue.   I would hang on and hope they resolve it.   If you send it yourself you will have to pay the extra postage.    Without tracking you would get paid after 14 days.

[iandjarrold1978]

Thanks for the reply - I appreciate it! But what’s strange is that I seem to be able to buy postage on the Royal Mail App. Is it definitely a Royal Mail issue? 

[iv211]

I have the same issue. Waiting until Monday now, and then will need to call eBay. Never happened before. They have removed the option to "mark as dispatched" now too, so essentially unable to post until service resumes.

[iandjarrold1978]

So frustrating. What is the uk phone number for eBay please? 

[tressygirl]

---

@iandjarrold1978 wrote:

Thanks for the reply - I appreciate it! But what’s strange is that I seem to be able to buy postage on the Royal Mail App. Is it definitely a Royal Mail issue? 

---

No need to contact eBay Customer Services nothing they can do.

Perhaps this can explain the situation a little better :

Someone has just posted this helpful information see below,  perhaps this is the reason why you and so many others are in the same predicament?

The business Click and Drop website is down since sometime last night. I assume this is related and eBay's RM labels are generated from the same domain.

RM Click and Drop business domain is different to the retail site. The retail site is still working.

I assume eBay gets their labels generated via the business domain.

RM own C+D service checker claims the site is working correctly, but the website page shows it as down.

Royal Mail have also issued this statement:

We’re experiencing technical issues across some of our systems due to a global IT issue.

@iandjarrold1978 

[tressygirl]

No need to contact eBay it's an RM issue,  please see my fuller answer to your post,  above.

@iandjarrold1978 

[knittingelsie]

same prob for me too.  Not inclined to pay for the postage myself when buyers have prepaid. I've messaged the buyers to explain that it seems to be a system "issue" and apologise.  B*****y annoying as its inconvenient for me to drop off on next week.....

[deals4u_uk]

Issues at Royal Mail are now resolved.

I'm able to print labels again.

Go Go Go..!

[lauwailap]

It's now working as of 1pm 19th July 2025