Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Lost eBay parcels posted with Royal Mail
I have a lost eBay parcel which I am trying to claim for through Royal Mail .. I don’t have a valid email address for the buyer .. how do I fill in the form ????
Royal Mail and Ebay
Hi, I seem to be having a situation here with Ebay and Royal Mail. This is what happens: Someone buys something, I go to the postage options and click on "Collect Parcel" and get a pop up thing saying Royal Mail will collect on such a day. Happy with...
Two Simple Delivery Questions
I am having problems with Simple Delivery. Can anyone assist here?: 1. I have been waiting over two weeks for a simple delivery refund after submitting the relevant refund form. Is this normal? 2. I sold an item today (not free delivery). I have not ...
Im being charged twice for postage as buyer
Buyer bought 2 of my items on a multiple listing and was charged 1 x postage but I am being charged 2 x postage to buy/create the label???? Went back through past sales and just realised this happened before when buyer bought 3 x items, was charged f...
Posting via R.Mail "free" collection
I have tried to get a "free" collection from Royal Mail when buying postage through S.D. No Way Jose!! Anyone find out, in simple instructions please, for a dinosaur user, as to how one gets a "free" pick up.BTW at least the cost for books over 750 g...
Has ebay changed its policy or is it me missing something?!
I have been a seller /buyer on ebay for 23 years but have never had a week like this week. It started with a buyer contacting me to find out if I had more than one bra for sale . We agreed to her buying 3 bras for £30 with £3.35 postage . She was the...
Was ment to post but buyer asked to collect
I recently sold an item through eBay. The buyer paid and I got the item ready to post. Before I could purchase the prepaid postage label, the buyer emailed saying they were local, asking if they could collect the item as it was needed urgently. I agr...
Unable to collect item from collection point as havent recieved SMS/Email containing Barcode
Two of my parcels have been marked as delivered to the collection point. I went there to collect and they said I needed the barcode sent to me (but i havent been sent a barcode). They wouldnt accept my ID and said i needed the barcode etc (which i do...
Parcel heavier than Simple Delivery small parcel
My parcel weighs 2.5kg so should be medium parcel and not 2kg small parcel as per my listing using Simple Delivery. What is the best action to take? Do I just use the label anyway and Ebay bill me the difference and I believe a £1 admin fee? (Am I bi...
Simple Delivery
Is anyone else fed up with the change to Simple Delivery? This is not "simple", it is impractical and can end up with either losing out on incorrect postage or if you go up to the next level of postage it could be more than you would have charged had...
Wrong postal service
I ordered an item from ebay.co.uk a few weeks ago, I went on the tracking option and found out it is currently being held by an Italian postal company in Italy. The address I ordered to is a UK address so I don't understand why my parcel is in Italy....
Simple delivery- postie not collecting
Twice i’ve selected for the postman to bring a label and collect. Twice nothings happened. I cant even find the buyers address to post it myself.i only use a phone and im not buying a printer. It feels like you’re actively sabotaging a once brilliant...
Shipping and returns to the EU since Brexit – how are you dealing with it?
Hi everyone,since Brexit many sellers have restricted or completely stopped shipping to EU countries. The reasons are well known: customs procedures have become more complicated, shipping costs are higher and, most importantly, handling returns from ...
Royal Mail services
I have sold 3 items, a while since I have sold items. Last time I sold an item, I could use 1st or 2nd class, however, this time I did not have that option.It mentioned about a QR code, which I could not find out how to receive, therefore I sent item...
Has anyone else experienced this? Seller sent me a blank A4 paper after refund
Hi everyone, I had a very strange experience with a seller. I opened a dispute because my item was delayed. The seller eventually refunded me. However, I later received an envelope via Evri from the seller that only contained a blank A4 sheet of pape...
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