21-03-2025 9:20 AM
Hi
Hope someone can help! I am a bit unsure. I bought a top at larger than my size and sent it back as it was way too small. The seller said they would accept the return even though there were measurements on it - and I saw when it arrived it had been reduced by a store several times, presumably because it is really small for its size. I understand the seller isn’t really at fault, but I considered I was not either.
they have emphasised strongly (but politely) that eBay will refund me in full including postage and that they would like me to rerun the postage to them as they have only accepted the refund out of kindness. It seems to mean a lot to them
however I see that eBay have deducted the postage from my refund so I have paid it already in my view. I don’t know if the seller revived it.
it is a low value item anyway. Should I refund postage, meaning I pay it twice, and move on with my life? Or refuse out of principle, and still move on with my life?
thank you all
Solved! Go to Solution.
21-03-2025 10:37 AM
If they're a business seller they have to refund the original postase even for "change of mind" returns. If you haven't received it anyway then explain that and leave it there. It would be tricky to repay it anyway. It's not something you can do via ebay.
21-03-2025 10:37 AM
If they're a business seller they have to refund the original postase even for "change of mind" returns. If you haven't received it anyway then explain that and leave it there. It would be tricky to repay it anyway. It's not something you can do via ebay.
22-03-2025 10:50 AM
Thank you 👍