Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Not so 'Simple Delivery'
Does anyone know why eBay are so obsessed with trying to FORCE sellers to use EVRI? Have they acquired this courier or have they accepted a monster 'brown envelope'? What is the rational behind forcing this courier on people? I want my items DELIVERE...
How long does it take to refund unused postage label
I was able to send two items in one parcel so one of the labels was unused.I completed the "request a refund" document and confirmed this on the phone as I requested to know how the second item could be shown as sent.The customer service agent checke...
Postage
I've just sold items with 87p royal mail cost to deliver. Why now am I getting charged £2:68 yodel?I put on my item that it's a royal mail delivery so now half the money I made has gone on delivery chargers
BEWARE: eBay Postage Label defaults to Small Parcel for Large Letter items
The eBay postage label system is now defaulting to Small Parcel for small, low cost items which were listed and sold with Large Letter postage. In order to get Large Letter to appear as an option, I had to click on another parcel size and then click ...
Yodel increased the price
HiI sold an item a fine chain the package was the size of an a5 envelope, when I went to print the postage label I had difficultly Eventually I got it printed and seen that yodel had added and extra amount to the delivery cost. Can anyone explain why...
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
Ebay not releasing funds
Hi,as a car part seller, not always we are able to send the parcels with your traditional courier. Some engines, doors, bonnets etc. are being posted with a tracked pallet delivery. Tracking is available, also a signed POD is available. Ebay IGNORES ...
Postage rates
I sell fabric by the metre. Postage on one metre is VERY different to postage on many metres, both in weight AND package size, but with Simple Postage I cannot list different rates? and I cannot increase the postage once the customer has paid. It tak...
Postage
HiI am just checking my listing since simple delivery came into force so some things I have listed that are large letters is overpriced.Example a childs t-shirt would either be 1.55 or 1.80 depending on weight Ebay have calculated 2.70 and I don't se...
Where has Custom Postage gone? Item should be exempt from Simple Delivery.
TL;DR - Is there currently a known issue with the Custom Postage option not appearing when it should? I've been away from the boards for a while (giving us all a break!), so am out of touch with the current state of play. I'm trying to revise a listi...
Resolved! Guidance on Refunds for Missing Evri Shipments
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
Avoiding Simple Delivery
Hello people some one has found the opt out for SD on listing page go down to eBay new Sd click advanced settings and there will be a pop up. Click custom postage another pop up click on then all are couriers will be there as they were before this al...
Resolved! Simple Delivery compensation
Just to say that I only used once, so far so good. However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.After double checking with eBay's CS, I was told that:*Royal Mail Special Delivery isn't p...
Disputed delivery item collected at a Customer Service Point
Royal Mail has reported a refunded item as being collected at a Customer Service Point!! Please advise me as to the next step please.
Deliveries
I sold an item to a customer, but he failed to tell me he was going in holiday. I sent the item and parcel force made 3 failed attempts to deliver, then returned the item to me. Am I obliged to refund the item, even though he made no reasonable attem...
