Member To Member Support

Needing a customer service phone number please

Im wanting to return a large item of furniture but need Ebays customer service phone nummber please i cannot see it anywhere

Tracking number

Hi, could someone please help me change a tracking number on an item that’s already been delivered? I sent item but did not use the prepaid label as I paid for postage myself so item would be delivered next day. The item lhas been confirmed as delive...

Item details: 366131204965 - NEW Luggage Scale Portable Digital Weight Scale for Travel Suitcase

I have just recieved this product, followed by an email from EBay stating that they have been informed from AU authorities that these scales pose a hazard. They state harmful to users. How do I find out waht this actually means?

Only half my order recieved but showing as 'Delivered'

I purchased 2 listings of Fortisip drinks from the same seller, one of 36pots and one of 48 . They chose to wrap both together in a black plastic bin bag when posting. Of the 84, I received only 35 pots as the parcel and contents, not surprisingly wa...

Unable to pay off old balance

I have an outstanding balance to pay off so that I can either sell again or Leave Ebay. Ive been told to click on a variety of links and wait 3 full working days and have done all of that and still got nothing. Ebays System cannot handle the paying o...

Wrong Address

The buyer is using some kind of pre print labels but it's giving him an old address. I've updated my address, again, but the bot is saying I need to cancel the order and buy again. How do we do this?!

hello

need to soak on fone dyslexia help pleased

Posting a USED item

Hi, I’m trying to sell a used item and have done many times before. However today it gives me three options, all NEW items, with or without labels attached etc and NO mention of a Used option!

bought a jacket

I bought a Moncler jacket about 4 days ago , paid for it , it was supposed to be sent to the Authenticity Guarantee , Seller then sends me a shady message about the jacket being a 1-1 replica , i said cancel it then . Think i 4 days down no customer ...

Ebay expecting an 85 year old woman with mobility problems to find a DHL depot and walk. Cannot do

I made an arrangement to return a wig that I had purchased from the USA for a now deceased person. Seller had already dispatched the wig when I attempted to cancel the transaction, but stated that they would take the wig back back and refund. I start...

selling through the Global Shipping Program

I sold an item through the Global Shipping Program and it didn't arrive, how do I ask Ebay to make sure the claim is handled by the GSP team

Sale of diamond ring to the US

Hi, I recently sold a gold diamond and sapphire ring and sent it through GSP to the US, but it was seized by Customs for being in the "restricted item category" without further explanation. I then heard back from the buyer saying that apparently I ne...

Change return please

Post office won't take my return can I change toCollect please as need to return item back to retailer for refund

If I end a listing early to the highest bidder, who pays the buyers protection?

If I end a listing early to the highest bidder, who pays the buyers protection? If I go to the option to end the listing I get two options, "sell to highest bidder for xxx" or "end listing early and cancel all bids" In the example below does the bidd...

How do you limit the posting services to age verified?!?!?!?!?

This site is rubbish! It can ban your listing for having knives and a non age verified option for postage, but it doesn't give you the ability to remove non-age verified options 臘‍ I've spent ages trying to sort this to sell a tea set! How? How is th...

Ebay shows imaginary multipack product

Hi, I have been an ebay seller for many years. I have noticed that eBay seems to incorrectly create multipack offers for some of my products. For example, I have a product listed here: https://www.ebay.co.uk/itm/143664092518 VIta Coco 330ml As you ca...

Can a private seller sell food?

I have seen private sellers listing boxes of chocolates, and the food policy says business users have to be registered to sell food. Are private sellers allowed to sell food such as chocolates and coffee which are within date?

Negative feedback

Why can’t I leave negative feedback back , page won’t proceed so now I can’t leave the feedback they deserve .

Why am I not able to select DHL as a carrier?

I need to send a parcel larger than the other Simple Delivery options. When I try to select DHL there is no slider showing to enable

Ebay's gone wrong ?.3 failed sales & I'm banned from selling, other's cancel 100's with no penalty

After around 20 years buying and selling on Ebay it's just one problem after another.November 2025 - Like most traders I list on multiple sites. The same buyer bought the same item from me on two different sites . Ebay sale cancelled.Thanks to Ebay's...

100 extra listings

I pay £19.99 a month for an extra 100 listings on Ebay.Today I was refused when I asked for refund as I had not used any of the listings in the period Jan 1 2026 to Jan 31 2026.Why I asked for refund is because I am suspended and can't list anything....

PayPal payment successful but eBay say it failed

Hi all, I won an auction for a PC - the total was £152 including postage. On Saturday morning, I paid on the eBay app with my £12.18 eBay balance and the rest from PayPal pay in 3. I got confirmation from PayPal that the payment was successful and an...

Changing a business account to personal

I'm sure this has been asked a million times before but is it still the case you need to forfeit all of your feedback and open a new account rather than be able to change a business account back to individual?

an item taken down as considered fake!

I have been told a bag listed by me for over a year could be counterfeit, yet this bag was purchased and authenticated by ebay originally!!!!!! any help please as I am frustrated with responses coming from AI.

Token code

Can anyone help i carnt seem to buy anything or look at anything on my account say no token code. Can anyone help thank you 栗‍

Following

How can I see who is following my account

Resolved! Faster payout criteria reset to zero

I was so close to hitting the criteria. No cases, well over 10 orders and about £135/£150 of total sales last time I checked. But yesterday everything reset back to zero. Has anyone else had this? I've had my account since 2002 but only really starte...

I cant view all the items that I have listed

I have just been checking some of my listings as general activity has dropped. If I search in my listings for a particular type of product, I can see I have 49 listings. Then when I go into ebay and I search for these products and arrange them by pri...

To cancle a sale.

I have put an item for sale but unfortunately dropped and damaged it ,the item is now unsaleable, how do

Resolved! Listings not auto renewing

Hifor the past few weeks, after the first 7 days have passed on a new listing, they are no longer automatically renewing. All items seem to go into the unsold category and I have to manually relist.Thanks

Refund

How do I return an item after the seller rejected my request and I’m contacting the seller and he doesn’t answer and I can’t get help from eBay customer support directly what to do thanks

Accidentally re-used a Global shipping Programme address. Can I get my parcel back?

I sold an item via GSP. The buyer said there was an issue with the item, so I sent a replacement to the same address. Sadly, this was using the GSP code in the address, and that code was for the previous parcel. I'm guessing they won't forward the se...

How do I change courier after an item has been sold?

The package is 9cm too long for Royal Mail. I can't seem to alter the courier now. Does anyone know how to do it? Or how to contact eBay, bypassing that ridiculously annoying and pointless chat bot? Thank you.

the customer near me

A customer who lives near me purchased the item online and came to pick it up himself, even though he paid the shipping costs. How should I report it? I still have the sale pending because I can't ship the item the customer has already picked up.

Offer price from seller not being carried forward when attempting to check out

Hi A seller for this item Brand New ~ ECO115AGM NUMAX AGM BATTERY ( Start Stop) | eBay UK has sent me a reduced price offer as I was watching the item (which i get in "messages" and an email i received . The offer is still valid from a time perspecti...

Invalid Postage Policy

"Looks like something is missing or invalid. Please fix any issues and try again." I had this issue when trying to "sell similar" previously with other users reporting the same error, now this message is appearing when I try to sell an item from scra...

Seller performance

In November 2025, I received a performance-related email following two negative and one neutral feedback. In my opinion that's one side how its handle and seller penalised, despite requesting buyer to reconsider the review. 1. One buyer raised a conc...

Reducing item im sellin

I try to revise price by reducing item but get error becase of pending offers

Selling

I am trying to relist Two cosmetics (foundation) that I bought of eBay to resell as they are the wrong shade for me but eBay have removed themthey are genuine and are new it was ok for me to buy them but not to sell this seem unfair

Help

Hi, I bought a pickup item and thought she could ship it to me, the price was good. After I paid, she told me she couldn't ship the package to me, claiming she didn't know how. We agreed to cancel the order, but more than 4 days have passed, and she ...

I need help paying for an international return

so this is my first time having to return internationally. I sold some blu-rays using the global shipping program so I didn't get the buyers address. just the shipping hub. but on the item I didn't realize or see that the item was for just British Is...

Sale destinations

Hi - I have an item listed for sale in UAE which someone wants to buy in UAE. However, eBay is showing the item as ineligible for sale in UAE. WHY?

M&S Floral print HIGH NECK LONG SLEEVE DRESS SIZE 12

I bought a dress based on the photograph which showed the length of the dress on the model as a midi. When the dress arrived it was a maxi length to my ankles, even though I am a tall person. The purchase was covered by eBay price refund. I started a...

labels

do ebay charge you for a postage label when an item is sold even if you dont use the label.thank you.

relist

Why dont my items automatically relist any more?

I get SCAM

Hello everyone, I really need some advice.I was scammed: instead of a phone, I received an empty envelope with only some papers inside.I immediately opened a ticket with Lloyds Bank, and they refunded the money the next day. Unfortunately, I didn’t n...

Troublesome buyer

Heloooo everyone, need to vent lolBeen on eBay for over 20 years, 800+ positive 100% feedback, equal between selling and buying.Sold a customer ...0 feedback a product on 17 Dec last year promising I'd try and get it to her by Xmas.It arrived Christm...

DPD QR Code Scanned Twice

Hi, looking for advice if anyone can help?Really stressing about this situation. I had two parcels for the same eBay order, same buyer, same address. I bought two separate Packlink (DPD) labels, each with its own QR code.However, at the parcel shop t...

Buyer didn't receive my gooda. Ebay issued refund but how do I get a refund from Evri?

I sent a Tee shirt with Evri but the item was apparently lost and Ebay issued a refund. I was a bit miffed that I didn't find this out until the refund had been given, although Evri still have it marked as ready for delivery. It does seem that the it...

Can not Create A listing

The system says, go to messages, but there is nothing there

Royal Mail Tracked 24 postage option states 2-3 days delivery on my listings?

Hi there, just wondering if anyone knows why this is happening for this postage option? My handling time is same day dispatch yet on the postage options, standard Royal Mail, Tracked 48 and Tracked 24, the system tells the buyer that all methods take...

Deleted items

EBay in their wisdom decided to delete over 100 items from my page, the reason? Because I couldn’t upload my identity documents through their portal. It wasn’t for lack of trying it was due to their portal not accepting it and rejecting it every sing...

Anybody having problems uploading photos from their Phone onto the Ebay App?

HiAnybody else having problems loading up their Photos onto their New Listings. I always set up my New Listings on my Lap Top and then I go to my Ebay App on my phone to upload the Photos for my New Listing from the stored photos on my Phone. Never h...

Cancel automatic payments

How can you cancel automatic payments. It's only happened recently that payment is automatic without logging in to PayPal account??

Unethical Seller

Posting this to document what happened today and to warn other buyers to protect themselves. I purchased an item because the original listing clearly stated it was unopened. That description was the sole reason for my purchase. When the shaver replac...

Paying

I have changed my Monza card and thought I have added the correct one but bought something it says paid but money hasn’t come out the account?

Seller issues - payment processing

hello all, seller here! I sold a two items after accepting offers. Both offers were from the same buyer. one item has been processed and should received payment after collection.HOWEVER, the second item is still showing as ‘active’ when I access acti...

Sent someting by Royal Mail specail Delivery and it wont let me say I have sent it?

Help said a minute been waiting 15 now last time I used one of ebay carrier and I lost over £300 so sent this by Specail delivery but now cant say I have sent it any suggestions?

Cancelling an order

Item sold to me marked as collection because seller could not work out postage through eBay. in fact seller said they would post the item themselves and the purchase price covered this. however they refused to post until I sent the collection QR code...

Sold item still showing in Orders

Hi,I sold an item which has been dispatched and delivered on 8th Jan. Buyer has paid and i've received the payment. Buyer has also left positive feedback. However it's still showing as within "Orders" within my selling summary. It does show up in my ...

Simple Delivery Postage Label Mix Up

I had 2 orders on the weekend. A lipstick & a satellite cable. I packed them ready and booked the postie to bring the labels. The buyer of the lipstick then requested cancellation Sunday teatime, I agreed & eBay sent me an email saying all was cancel...

Verify bank

I’ve been an eBay member for 24 years and returned to selling a year ago after a long break. Out of the blue yesterday I was asked to verify my bank account despite multiple payments being made to it every month. The link opened in the eBay app and I...

Invalid Shipping Package

Hello,I have this issue too.marco@ebay Thank you

Cannot contact seller??

Hi all, I recently purchased a speaker on here. It was refurbished, dodgy charging but just charged it at a certain angle. Now, it will not charge at all, and has essentially been faulty from the get go. I've tried to contact the seller, but when I t...

Called dishonest

After selling and buyer for 23 years I recently was called dishonest by a buyer as I had to cancel and refund an item as I could not find it.The buyer had recently tried to get a reduction by sending me a private message,also a rude message about whe...

Invalid Shipping Package

I am getting a warning message of "Invalid " when trying to edit the quantity of some of my products. This only applies to a select few products, not all.There appears to be no error in the item description so was wondering if anyone else has experie...

Delivered item stolen

Hi I sold an item which was sent and delivered to the buyer . I received the message to so item delivered but the buyer is saying that the delivery driver left it in a bush at her house and it was stolen and that I need to chase the delivery company ...

buying

where on eBay can i find business sellers section

Changing postage costs & sizes

Hi, I am new to business selling on eBay (been a private seller for years) I am trying to list a new item and cannot find how to change from small parcel to large letter. I don't want to list it because eBay will charge £3.55 for postage instead of t...

Collecting a paid for item by courier

Have sold a sofa which has been paid for via paypal and buyer arranging to collect via a delivery service. I believe they have to show me a scan / code on collection as proof. Can anyone advise how this works?

Buyers with no feedback ruining auctions

I have listed an item twice in the last few weeks only to be won buy a buyer with little or no feedback with absolutely no intention of buying the item. They bid last minute to rob genuine buyers of an item.I remember this happening years ago, I can ...

vintage manicure set

How do I list a manicure set on e-bay ? Every time I try to list I get message I am violating knife rules etc.

item and delivery query

There is an item I want and he will include delivery after chatting, in the ad and adjusted price accordingly (item £99 and delivery £100). Anyway hes done it but nowhere does it say include delivery apart from messaging , am i covered if i buy?

Swithcing items in orders

Hi, I ordered two 40cm deep 100% cotton sheets via ebay. They sent two microfibre sheets that I do not want and will not use. After much haggling, they have issued a refund for one sheet so still owe me a further £10.99 for the second. I cannot get a...

Vat charrged

Vat incorrectly charged on an item. Ebay just keep sending me the tax policy.

[phone number redacted]

I opened my item to fid this nl iside is mos shockin i need refund asap

Faulty 4 in 1 charging cable purchased, how to return undelivered item

Morning, Some advice please. I purchased a 4 in 1 charging cable Sun 18th, which has interchangeable ends for USBC, USBCA and lightning. Item listed as delivery by Free Royal Mail 2nd Class. Received yesterday which looks like from the label it was v...

Unclaimed Item

I sold and sent an item over a month ago.An attempt to deliver was made and then taken to a collection office.As it wasn't collected by the buyer for several weeks, it has now been returned to me.I have had no response from the buyer since I sent it....

Unused eBay SD postage

I sell using custom postage, works fine for me, but recently an item I sold was done so using SD ( I must have not changed it when listing). This was sold to a buyer who purchased 3 lots in total, so I put them in 1 package, refunded one lot of posta...

Discounts unlocked after winning bid

So I unlocked discounts after winning an auction although after getting through the payment process I go back to the won auction tab and they had disappeared and nowhere to be seen in the app ?

"Active Offer" on listing, but no offers in "Manage Offers".

Is it common for an active listing to be flagged as having an "Active Offer" notification on the listing, but there's no offers in the "Manage Offers" section?I'm hoping it's just a glitch and not an offer I'm missing.Thanks in advance.

Impossible to contact Ebay with problem

I purchased goods from a vendor as vendor offered Royal Mail carriage. Vendor despatched by EVRI, which is a breach of distance selling law. I complained to vendor, vendor apologised and promised a 50% refund as compensation once I received the goods...

Seller refusing refund

Hello. A seller is refusing to refund me although they’ve admitted liability but they keep going on about they’re awaiting a response from the factory for the last month and trying to find a way to contact eBay customer services on the app is impossi...

cosmetic violation of policy-do not understand why

HiI posted this item which I have had on sale before without issues. However I relisted it as a new ad and I got a message frrm ebay saying it is violating a cosmetic policy and I don't understand why. I have removed it.There are other items the same...

seller charged for UPS label but buyer already paid for the age-verified RM

Item listed as buyer pays.Buyer selected postage service as Royal Mail Tracked 48 with Age Verification and paid £6.43Ebay only made UPS available. They charged seller £11.06 although buyer had already paid charged £6.43 for RM.How can seller request...

Discount coupons and best offers

how do you apply a discount coupon when you make a best offer if payment is taken immediately the offer is accepted?

Simple Delivery postage label does not cover weight of parcel

I selected the recommended postage label with simple delivery when I listed the item. Now it is ready for posting, I have discovered it is 250g over the accepted weight. Can I still use the label provided by Ebay? Will I be charged extra postage cost...

How do i get large option on pootage

Need large option on postage but all it gives me a medium which is not big enough. It's not heavy it's light but the parcel is bigger than the medium dimensions

partial refund on sold item - presumably postage

ive just reviewed a few orders that were sold before xmas and seen a partial refund issued on an item. I know i had a number of items that were sold, through ebays new simply postage or whatever its called. I then had an issue with my printer so post...

VIEWING AN ITEM

How can I let a buyer view an item before buying - give him my address?

Phone scam

Can any one help me how do I stop being scammed buying a iPhone I understand that eBay have a 30 day money back guarantee but what’s if the seller reports the phone as stolen after 30 days selling it to you your phone gets shut down by someone else c...

Multiple accounts on ebay

Does ebay allow to have more than one active accounts ? I have one account that i use normally for buying and sometimes also list items on it for selling. Now i want to have a separate account solely for the purpose of selling. Is it allowed to run t...

A buyer can’t buy my item

A buyer is trying buy my item I resisted to allow international shipping and now they say the item is appearing on my items listed

How did packlink get involved in my sale.

HiI have recently sent a ceramic moneybox, which arrived broken. When I claimed through ebay it would appear I had sent through packlink, which I vowed to avoid some years ago. No idea who this has happened I either use my own custom postage or simpl...

combined orders plus postage to the US

I have a buyer in the US who wants to buy 2 items. We have agreed postage plus US customs tax. I thought I could invoice her but I can't see how to do this. Where is the invoice button?Also I also have a bid on one item. Can I cancel this without get...

Promot

Hi, I have a question about Genral Promote.As you can see in the pictures I have two campaigns and I also have 7 items I divided into these 2 campaigns. and items promote range from 15% to 25%.Why one of the campaign reach more viewers Like the other...

Unable to promote listing

Need to improve seller performance but everything on my page is up to date. I can no longer promote listings due to this. How do I get my account back how it was previously?

Unable to meet return date for an item, as away on holiday

Hi, I bought a pair of Levi jeans, which didn’t fit properly so I started the return process. Unfortunately I didn’t receive the returns label until the day after I went on holiday and they have given me a final date to return it, which is unfortunat...

Posting a bicycle using the "Oversized Package" option

I'm selling a Road Bike and have a buyer interested. He's in Northern Ireland and I'm in England so it will have to go by ferry as well as road to get there. On the listing I chose the option "Oversized" which states "Above 20kg or 61 x 46 x 46cm" I'...

Item sold but I am going to deliver it, as opposed to collection by buyer or ebay postage

How do I or Ebay change a sold item that Ebay shows the item is for delivery and asks you to print off the postage document, when I am going to deliver it to the buyer? Clearly would then need QR code to verify it with buyer.

Resolved! I rejected a return request and Ebay still paid out

I sold a low value item to a buyer with a zero rating. The listing had full details and photos of the item and was listed as no returns. When the buyer received the item they messaged me saying they wanted to return the item as it didn't fit there eq...

Log in alert

Hi when I logged in the other night it said someone from the North East of England had logged in, when I live hundreds of miles away from that location. I changed my password, and logged in tonight but I received the same email. Is it something I sho...

No item sent and ebay no longer enable me to question the purchase

In August 2025 I purchased an item listed as 1-left, after payment I was told it was out of stock and then the seller kept me updated with reasons for the slow shiping etc and then 2 or 3 times excuses for non arrival.He also stated that he did not g...

Postage Label

I mistakenly created a simple postage label but it wasn't used and ebay already charged me for the label, is it possible to request for a refund please.

Resolved! Feedback from buyers

Please can someone help me. I have been left negative feedback from a buyer who did not actually buy something from me. The order was cancelled as he did not want to pay for the import fees as he was overseas. We agreed to cancel the order and it was...

I live in the UK but my selling item in us dollars. How do I change it to £

I live in the UK and my account details and address are for the UK. But my listing has come up with US dollars instead of £s.

Eero

I bought 3 Eero Pro 6E routers from a seller on EBay. They worked for a few weeks and have now stopped working. They have been blocked by the ISP that originally supplied them. The seller will not respond to my messages and requests for help. Anybody...

Is anybody else being asked to verify their account via a message from 'the supportys3891503

Is anyone else being asked to verify their account by clicking on a link that then allows them to check your browser?

when I kick the keyword "Contact seller"

I get this message, why ?{"error":"auth_required","reason_code":"role_upgrade_required","signin_url":"https://signup.ebay.co.uk/fpa/upgrade?ru=https%3A%2F%2Fwww.ebay.co.uk%2Fcnt%2FViewMessage%2FgetConversation%3Freference_id%3D389530626264%26other_us...

Resolved! Will postage labels 100% be refunded if uused and you submitted the form as a seller?

Hi I'm a seller and I recently bought 8 labels from royal mail using eBay simple delivery but the post by date will be before my dispatch time so I refunded the 8 of them and still haven't bought any alternative labels outside of eBay yet since I wil...

just a little annoying

Why have I got an order to dispatch stuck in my seller hub when the item was collected, and shows collected.

bike box posting uk

HelloI have sold a bike through eBay (UK) and the purchaser chose the simple delivery option.I have downloaded the label, but I now realise that I didn't edit the delivery options before the listing so as to accomodate the large dimensions of the box...

Resolved! Listing oversize item postage costs

What is the process of processing oversize item costs from listing to dispatch? Would it be:1. Determine postage cost from carrier website or Post Office?2. Enter postage cost on to the listing?3. Last time I had to pay ebay for a label when the item...

Authentication process

Have you sold any designer stuff recently on Ebay? I'd be very surprised if Ebay is selling much because their authentication process is just based on one person's opinion!Recently a Chanel top was passed as GENUINE Chanel but that one person's opini...

Customer buyer after 5 months want full refund or another turbocharger for free

Customer aftre 5 months send me turbo for investigation and turbo was hitted by the carbon from the engine we sended pictures and customer confirmed and was agree on the phone that we will accept mu godwill gesture and we can repair this turbo for fr...

Combined Postage requested but no response from Seller

I have committed to buy 5 small very lightweight items from the same Seller. I have asked for a new invoice 3 times without response... they quote the P&P for each item as over £4, meaning I would have to pay over £20 for items that would constitute ...

Dispatch - My Choice Not an Option

Not used Ebay for over a year to sell anything. Sold an item for £20. Got paid so packed item promptly and took to Post Office - walking distance. Paid £3.50 cost. Only when I returned and tried to Update Order Status to Dispatched that I found I had...

Refund

Hi Would appreciate any advice. I purchased a signed photo - it arrived damaged and the seller acknowledged that the item had been damaged before sending. I opened a return request and ebay sent a label for me to return it. I then received a message ...

Suspect fraud

Helloive had 30 emails from Evri saying ‘Thanks for dropping off your eBay Seller parcel on Monday 26 January at 12:14.’ All with different tracking numbers. They were dropped off in Southport. However I have not sold any items on EBay recently or dr...

Insufficient funds bank charge and sale funds used

There were insufficient funds for selling fees so bank was charged.It seems the sale funds were also used. Can anyone shed a light please.Free to sell but not informed of subtitle costs. Very disappointing.

Ebay reported for breaching privacy laws and obtaining my friends number illegally

I have been a customer of ebay for some time and have used my friends phone on order to purchase items. His phone is automatically set up to private and has never been given to ebay. So why is it they were able to obtain his number to call back? .. T...

Offer

If I try to put an offer in for a will not let me send it to the seller

HOW TO BLOCK seller offers from items just being watched

Invasive spamming of items in watch list being offered to buy this isn't a auction its forcing you to decline offers that were not set up this needs to be banned

My products being flagged as drugs (They definitely arent!)

Ive listed a Creatine Monohydrate supplement and a Hydration formula for sale and It keep being flagged as drugs. I got an email saying it was removed "We had to remove one or more of your listings for not following our Prescription drugs, supplement...

Counterfeit Goods

Hi I have made a couple of purchase and BOTH items are counterfeit.............confirmed by the actual Brand. Seller doesn't respond and I am finding it difficult to contact eBay. From what I can see eBay doesn't really do anything about counterfeit ...

Incompetence

I recently bought a 2nd hand mobile phone at around £700. I paid extra for express delivery and waited for the item to arrive. I started receiving tracking information from the Royal Mail and on the day had an email saying delivery was between 9:33 a...

Asked to cancel order, no reply to my email and now sending order to me, have been charged

I wrote 2 emails to the seller (spring bulbs) no reply to my email, I had to have a hospital admission and was told no gardening, any chaos. this order was coming in 3+ weeks but suddenly today, email said sending order (expected delivery from 13.2.2...

Fake product

I bought some perfume for a Xmas gift for my wife. She used it for the first time yesterday and, as she is very familiar with that perfume, is convinced it is a fake as the fragrance is both weak and totally different. I feel ripped off and wonder ho...

Resolved! Item damaged on arrival

I sold table mats which the buyer has messaged to say they arrived damaged. I have seen photos and there is visible damage but they say non to any of the outer packaging. Then proceed to tell me it wasn't great as the corners were not protected. Item...

Anyone having trouble transferring funds ?

Can’t seem to send sales of funds to my bank account, is anyone having this problem ?

Parc

I am a seller and have just sold an item - all paid.. Used simple delivery and was assigned royal mail. My parcel is too long for royal mail postage. What are my options? I have tried the bot - no help. Thx

Partial refund

I sent 2 identical items to a buyer. I have agreed a resolution. I am replacing one item for free and want to issa 50% refund. But how do I do it?

Selling

Hi,New to selling in eBay. Got what I thought was first sale. Buyer seems to believe they have paid. Even sent a screenshot that seems to confirm. But nothing showing in my account. Payouts on hold because I needed to add new bank account and card fo...

Help

So I have a customer who has asked for a refund/ return request as they are stating there Havent received the good that they purchased, as I seller I record all my packing process What steps do I need to take to sort this issue out ?

Evri postage labels are not very Good. (Centralize Print Template,)

Dear EbaySort it out please Centralize Print Template,two thirds of print missing on labels wasting expensive ink/and time

Item bought and now eBay have struck off the seller but item not delivered

HI People,I bought an item that was due for delivery lay week. When it didn't arrive I discovered an email from eBay saying they had removed the seller due to some undisclosed discrepancy but that I cold still receive my item and that I was subject t...

postage

Hi,The advice tells me to click on my sold item for postage labels. But there is no tab for this that I can see.?

Simple delivery - prepaid label doesn't cover cost

I sold 2 of an item and the Simple Deliery prepaid label covers only the cost of sending 1 item. The small parcel weight has been exceeded. Does eBay covers the surcharge? Thanks

Resolved! should I cancel return request ?

I have opened a return request and the seller has offered a full refund without me returning the item and now says he can not give me the refund with the return request open - he does NOT want the item back and says he will give me a full refund anyw...

Buyer returning a personalised item

Hi, we sell car number plates (UK) which are obviously made to order with the buyers registration. We delivered an order to a buyer on 27th December 2025 who subsequently left us POSITIVE FEEDBACK a few days later. On 21st January 2026 he opened a re...

Customer support

How can I contact customer support?

Resolved! A seller.

Bought a liverpool top at 17.22 and never sent it messaged him about ten times and cant request a refund cause wasnt signed in at time was on as guest so great haha dont buy from the fella hes a stroke ive reported him ive messaged about 10 15 times ...

Invoice value incorrect

Hello I am trying to buy a motorbike bike screen from Italy. I am based in UK and need this to be delivered to UK. I sent an offer to seller and he accepted. Screen cost 127 euros Shipping 40 euros Total 167 euros. The invoice came through as being 2...

verifiy my age

hallo can someone help me im trying to buy a pruning saw but i have to verify my age but i will not accept debit card details how else can i verify

Resolved! Postage Policy Missing or Invalid

When I try to revise one of my listings or press "sell similar", it then comes up with the message "Looks like something is missing or invalid. Please fix any issues and try again". I'm very confused as my postage policy works fine when I sell an ite...

Cancel postage

I recently sold some items with postage included. However, after the items were sold and due to the fact the items were large and the buyer lived locally, I decided to deliver myself. How can I show that the items have been sent in eBay? At present i...

Simple Delivery Postage Refund After Cancelled Order

I sold an item, then the buyer asked to cancel immediately. I pay for postage with free postage to the buyer.I cancelled, but the Simple Delivery cost had already been taken by eBay, so I didn't have enough funds in my account to refund the full amou...

Selling.

Hi why can't I get on my selling overview it keeps coming up network error but I can see everything else. Thanks

Simple Delivery Cost On Cancelled Order

My listings are all free postage for the buyer. I use Simple Delivery. if a buyer asks to cancel immediately after buying, I have to pay some of the refund with my credit card, because eBay takes the Simple Delivery postage cost from the amount of my...

Do not use Evri

Don't ever use Evri. Parcels lost says they was delivered the pictures is not my location THE seller didn't even respond at all then ebay vlosrd the case after nearly 20 years with eBay beware they are ripping you off I am stillout of pocket and no g...

Trying to list item

Hi All, I keep trying to list something for the first time to sell and it keeps telling me I need to complete the registration. I have already filled that it in and then the page appears as “we’ve encountered an error on our side thanks for your pati...

How to swap or change Simple Dlivery to Click & Collect

I won/baugth an item and paying by mistake I paid Simpe Delivery instead Click & Collect. My neighbours once collectected a delivery when a courier arrived without warning. Never maind. A seller gave me a time till Tuesday to solve problem: is there ...

Regarding my refund.

Hello eBay, I'm still waiting for my refund.

Asked to complete a survey in exchange for £15 - did not receive the £15

On the 6th January I received an email from eBay asking me to complete a survey about my experience with buying handbags and/or watches in exchange for £15. I fully completed the survey but now, 20 days later, almost 3 weeks, I still haven't received...

EBay deductions

How do you get through to eBay support? I’ve had a buyer cancel an order that they hadn’t paid for yet and eBay have deducted the value and sent to the buyer!!!

Resolved! Posting multiople items

Hi I have sold two items to the same person but I put them in two seperate envelopes when I printed the label to post them I only had one label how can I get another one for the second envelope? When I trued to print a second label eBay tells me to c...

Prepaid ebay label has wrong postage. Help!

I received a prepaid label for an order with multiple items for the same order but only charged 85p, postage should be over £7. How can i correct this? I originally selected evri as the courier but ebay has chosen royal mail. How can i correct this?

Ebay paid a partial refund to buyer and are refusing to acknowledge this.

We recently checked our ebay account and have noticed 2 partial refunds that ebay have given to 2 separate buyers. 1st was in Oct and buyer was refunded postage costs, we didn't even notice until recently, the buyer only bought that 1 item so it wasn...

Resolved! Won auction but paying maximum bid.

I just won an auction for £27.21 and my max bid was £29. I am being charged £29 and on top of that the postage has increased after i won the auction.

Sorting by lowest price +p&p doesn;t show all items

Noticed this loads of times but think its worth a discussion.I have a list of 17 items when sorting by ending soonest, or newly listed.If I change the sort to lowest price +p&p, the results go down to 12 only.Despite all items having either a price f...

Question regarding the new rules

Hi i have just started selling on here again after a year, and had to give my national insurance number for the new rules. I understand the selling limits etc but Id like to know if I use my ebay credit from selling items to then buy other items, doe...

exploding battery

HiI bought a 6V motorcycle battery back in October, the battery doesn't come chargedI filled the battery with acid to the required levels, some days later the battery had lost some of its chargeI put the battery on a slow charge.Within minutes the si...

Life time warranty

I need to get in touch with dayplus to claim on lifetime warranty

Buyer in Northern Ireland prevented from buying now

Have selected evri who definitely ship to Northern Ireland What is the problem . Ebay on line help is useless

Resolved! Cancel shows as buyer requested

Hi Confused by something that’s never happened to me on eBay before. won an auction on Thursday. Didn’t see the notification till late Friday night that payment was due. Also had a message from seller checking ‘if I still wanted it’. attempted to pay...

Server unavailable

Why my ebay says server unavailable and it doesn't letting me do nothing

Simple Delivery too small for oversized parcels (70cm) - what do sellers do?

⠀ Hi all. I’m looking for advice from other UK sellers on what you actually do when an item is too large for eBay Simple Delivery. ⠀ I sold a boxed Lima HO train set. Final packed size was 70 x 44 x 9 cm and under 3 kg. ⠀ Simple Delivery only gives p...

GSP Purchase - UNDELIVERABLE - RETURNED TO SENDER

Hi All, Had a search for a solution to this issue & cant find one , so I wonder if anybody can offer some advice. I purchased a lot of old game carts from a private seller in the U.S. (using the global shipping program) They were dispatched in good t...

Help please with a odd mix-up

I was wondering if anyone could help with a problem I sent a item on the 13th of January using a generated qr code. Then the next day I posted another item but somehow it's generated the same qr code and ive not found out until the second buyer has s...

Getting authentication when not sold with it

I have bought a bag that would qualify for authentication but didn’t have it as part of the original listing. Seller is fine to send it there but can’t see how to do it - only option is to send direct to me. I’m happy to arrange or even receive the i...

Wrong item sent be seller

Seller send me a message saying he posted the wrong item and wanted me to accept it,he will post the right one soon and not to reportwhat should i do?scared of scammers

I have brought an item and the buyer said it was sold month ago but i hage no refund

I have brought an dress but the buyer has sold the dress months ago and still taken my money. I have asked for a cancellation but I am hoping she will send the money back. Can you please help me.

Returning items

Hey, I ordered a pack of pens the other day and they arrived at my house and were entirely defective. I sent a return request on this item but accidentally cancelled the request and now I am unable to create a new one. It was truly a human error and ...

LInking to printify

Does anyone know if you can link account to printify and if so, how?

partial return

How can I send a partial refund which has been agreed between myself and buyer?

Seller Not responding

Seller is not responding . I have tried to contact the seller he not responding i ordered product and straight away cancel it .

unable to list an item

im unable to list an item, it says my account is restricted and guides me to messages. there is nothing in there to resolve this matter. im going around in circles. any help please

Only partial refund issued

I recieved only partial refund on two items identical that weren't delivered. I was only refunded for one item.Ebay have declared the case refunded and therefore closed.Now I am failing to contact ebay. I go around in circles clicking on all the offe...

Resolved! Buyer changed mind and wants item to be posted, not collection in person

I offered both free postage and collect in person on an item. The buyer has selected collection in person, but has now contacted me and asked me to post the item. I have no objection to doing this (we live in completely different areas of the country...

Resolved! buying

a seller is asking for my address after i bought an item ive been buying on ebay for three years and never had anyone ask before so is it a scam.

Resolved! Feedback of items purchased only not visible

Hi I have noticed other eBay profiles hide what item they have sold or brought on the feedback page.I understand feedback needs to be visible to sell but how do you hide item won or sold ?

scam

There's a group on eBay that's trying to scam refunds. We investigated the last shipment with Royal Mail and discovered that scammers are printing eBay labels that should have your address, but Royal Mail determined the box was a fake address, so the...

iShop Zambia

Has anyone had any dealing with sending to iShop Zambia forwarding address? I havent used eBay in a while, and had restricted everything to UK buyers only, as last time I used eBay (the reason I stopped) was due to the volume of scams from people abr...

Refunds

I posted an item which arrived broken. I’m happy to refund. Does the buyer have to open a request to refund or can I just refund it? Also I don’t want the item back… is that ok? I’m a business seller if that makes any difference.

Missing parts

I bought a dual monitor for my son for xmas, there were so many parts missing most if all the vesa plates to attach the monitors to the arms...i sent a full list of everything that was missing..they offered me £10 max I refused they are now ignoring ...

nude slide and negatives

anyone know why ebay takes down slides and negatives for policy violations when all my items are in the place where ebay said they have to be put. Ive had non nude images removed for policy viaolation.

report scam

Hi how do I contact ebay to report scam ?Seller changed user name etc every week for last three weeks.selling same items every time. I was interested in an item and tried to contact for unresponsive contact number. saw same item for sale days later t...

Fraud

Sold an item- AirPods on eBay. Listed them as not working and placed them in the parts category. Buyer then contacted me complaining that they did not work. I explained to them that that’s why they were put in the not working for parts category. They...

OMG WHAT DO I HAVE TO DO TO GET/FIND A PHONE NUMBER TO CALL EBAY UK???????

Refund undocumented issue

I got a refund 2 refund acceptions, 1 for 197.00 and the other 160.00 but they weighed over 25kg so the barcode l was given were under 25kg, and eBay has no contact number or email address to resolve this matter.

Unable to contact seller to arrange local pick up

I purchased an item on 10/07/2025 and emailed the seller on eBay to say that I was not able to pick an item up straight away due to work commitments. I received a reply to say that it was okay and to email again when in the local area. I have since s...

new personal ebay user, but experienced "temporary buying restriction".

Dear all, I have just registered an ebay personal account. And trying to buy an item, to pay with PayPal, no matter "buy it now" or "add to basket", after processing with PayPal, it shows:=========================================You’ve reached a temp...

Not received item

Evri have supposedly delivered my item to my address, only they haven’t!They have updated the tracking as potentially fraudulent.The seller is telling me to go to EBay.spoke to someone at EBay today, they aren’t interested, because the item is marked...

Linking accounts

Hi, Does anyone have a Busines Account and is also a private seller ?If so how are these accounts linked ?For example could you move a listing from one to the other.Or do they have no other purpose than to show you have two accounts.Thanks

Listing items alphabetically

Hi I was wondering if you could list items on eBay in alphabetical order if anyone can help

Contact with Seller

I bought an item on Thursday and the seller asked when would I like to collect it?I said Saturday or Sunday.They replied and asked if Saturday 12.30pm would be okay.I agreed and they said they would send me the address first thing Saturday morning. A...

Fees

Hi can anyone one tell me why i keep getting measages that I owe money for something iv sold but I havnt sold anything in a long time is this a scam cheers barry

How to mark an item sent

Hi I’ve just sent an item tracked mail 48 hours in uk but didn’t use the simple service. I’ve advised the seller when to expect but I need to mark the item dispatched - how do I do that without using simple service

Refund mone

I bought nitem after I bought customer Brooke something and replied me . Now I don't want to buy but not getting eBay Custer service no. EBay said I cannot cancel. I want to speak how can I please any one have idea

Technical Assistance for malfunctioning listings

How does one get practical help from an actual person, rather than AI which misconstrues? There is an issue with my listings where the Item Description is simply not shown when the item is listed in real time. Please avoid answers like "sell similar ...