Member To Member Support

Global sales decrease

We're a small charity based in South Cumbria, UK who have been selling on eBay for over 15 years. Recently we have noticed a decrease in international sales via GSP. We assumed this was due to the instability of US sales recently as well as the EU GP...

GSP and opting out of other countries

Hi All I have GSP enabled on my listings. Do I need to opt out of all other countries as well or does GSP override this option? I only want to send via GSP. TIA

Charge on account after buyer not wanting to purchase vehicle

Hello Ebay why have I now been charged for selling a vehicle that I have not sold. The buyer sent an offer which I accepted only for 12 hours later them to say it was a mistake and no longer wanted. Why is it the seller (me) now has to pay a final se...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

How to check if a listing has GSP for overseas postage

Wanted to check if a listing has GSP on the listing but I don’t know where to look for it once the listing is live

Postage to Germany

Hi, I’ve just had a message from someone in Germany asking about postage, I am part of the Global shipping so how can I let them know the cost of an item to Germany

usa to uk shipping

Hi - been trying to buy a small used item from usa but ebay prevemtinf global shipping - anyon got any idea when this might be rectified?

Resolved! GSP not allowing me to send to Poland

Always have GSP enabled. Buyer in Poland cannot pay as needs shipping costs to pay. Message he gets is that This buyer does not ship to Poland...but I will - indeed before SD never a problem. Any ideas welcome! G

Any fees for private seller when selling via ebay global shipping and accepting an offer?

Had a reasonable offer on one of my listings for £160, but its via ebay global shipping.Now firstly I have no idea if this £160 is before or after the "buyer protection fee". In addition, I swear there were still sellers fees when selling internation...

GSP

An item does not include GSP for Portugal on the list with item for sale, have contacted seller and they said that the problem is with ebay as they included Portugal, can anyone advise please

Posting UK → US as a Business Seller without using the Global Shipping Programme

Hi all! Given the situation with the US tariffs, I've had to stop sending items to the US using my own carrier (Royal Mail) because of the 10%+ charges. Does anybody know if there is a way to show a higher price to US customers which incorporates thi...

Resolved! Postage to USA listed as option, but not allowing buyer to pay?

Currently sold an item to a USA buyer. I have listed on the item that I do post to USA. When the buyer has come to pay it is telling them that I don't ship to the USA. It now won't let me invoice them

Rejected to pay

The item I'm trying to buy is advertised as it would post to many countries via GSP. Among many others, the list also includes Hungary. However, when I wanted to pay, I got the following system message: "Unfortunately, this seller won't send this ite...

Issue with Restricted Item Under Global Shipping Programme – Need Clarification

Hello eBay Community,I recently encountered an issue where an item I sold was flagged as restricted under eBay's Global Shipping Programme (GSP). I received a notification stating that the item could not be delivered, and the buyer was refunded autom...

The GSP appears not to work for uk sellers - it just defaults to 'contact the seller' every time

I posted about this under a different title a couple of days ago: https://community.ebay.co.uk/t5/Member-To-Member-Support/I-have-an-offer-from-an-overseas-customer-How-can-I-check-it/td-p/7913313/jump-to/first-unread-message I am reposting it with a...

I have an offer from an overseas customer. How can I check it will be sent via GSP before I accept?

I have a 'Buy it now' offer from an overseas customer.I believe I selected the GSP in my listing, but he has messaged me asking for the postage costs to sent to Korea.I don't know, obviously, I would just send the item to Litchfield and eBay handle t...

Global Shipping

Help, I have sent a few items to the USA with great success through GSP. In the past i just send the item to a UK sorting hub and Ebay charge the customer and sort out the custom charges. For a while i could not send to the USA but now we seem to be ...

Invoice to Poland and GSP

A buyer from Poland has recently bid and won an item from me and as a member of GSP I expected EBay to sort out the postage costs, but the invoice is asking me to add postage costs and choices, I haven’t a clue about the charges. Please advise.

Damaged item sent on EBay Global Shipping Program

I sent an item via the GSP to America. The buyer has now received the item and it is smashed. He understandably now wishes to return it. Why am I being held liable for this when EBay GSP is responsible for damage.Can anyone offer me any assistance in...

Global shipping programme - August 2025

Good morning all, There are several posts prior to this but I'm looking for an update. Previously, Ebay had restricted sales from the UK to USA as part of the GSP. There was an inconsistent message from CS that this was a technical issue or it was du...

Global Shipping Programme GSP Not showing Germany Sweden and others Turn Off?

Hi all, Has anyone got information on the global shipping programme not showing for Germany or Sweden on items? they seem to have been removed from the list with no indication or notice, much like the USA was in recent months, that was due to the tra...

SELLING AND SHIPPING TO USA

Please has anyone have any further information regarding selling and shipping to USA, since this problem arose i have not sold or been able to ship via Global Shipping Program, I have lost quite a lot of sales thanks to this problem.I have always use...

NO GLOBAL SHIPPING SERVICE TO THE USA … AGAIN!!

I have just discovered by chance that the USA has been removed from global shipping AGAIN!Customer service tell me this is a disrupted service due to the customs and tariff situation and they have absolutely no idea when this may return … just like l...

Global Shipping Programme

Does anyone know if eBay has rectified the issue with the GSP? Buyer in Germany wants to purchase something from me but it’s still not showing international shipping costs because of an eBay IT issue (so I was told on Tuesday) Thanks

GSP current outage, Important To log it with eBay customer support. GSP is not working properly

the last few days I’ve had a couple people from different countries telling me our GSP says their country is not included. First time I had to use international postage and again this morning a different country had the same issue. I contact eBay thi...

Global shipping issues

Hi, Is anyone else having issues with their items being available for sale through global shipping? We usually sell approx 5 items a week through global shipping, however this has reduced dramatically. I am receiving messages from overseas ebay membe...

GSP and VAT

I have recently re-joined the GSP program and understand eBay provide us with the sales proceeds with VAT removed. I know this but my question is: How do I identify these sales when I report my VAT due so I don't report these sales as VAT collected. ...

GSP tab keeps turning off

Hi,Looking for help with this please.I know GSP is turned off for the US and Canada atm but should still work for other countries.I've turned it on, but when I go back to look or revise an item the tab is in the off position.Postage says - posts to t...

Problem with Global Shipping

I've got four customers this evening (3 from Germany, 1 from Canada) who are unable to pay for the items they won as Ebay suddenly won't ship to them. I've got Global Shipping switched on and all the listings said they ship to these countries, but no...

Global Shipping Programme

I got an email from Ebay that I have been enrolled in GSP. I did not do anything till now. On 1st Aug, I got an order from Lebanon. When I click on Get Postage Label, there is a banner on top which says Dispatch by Sun 3rd August to our domestic hub....

GSP TO THE USA?

Good Morning One and all, Does anyone know the latest update regarding the GSP to America please?I have a buyer wanting to purchase an item from America, but keeps getting refused this has been going on now for weeks and weeks it's just so annoying! ...

Resolved! UK Private Seller Global Shipping UK Cost

Hello, I have read the Global Shipping Program and looked on the forums but cant find the answer to my particular question. I have some items that I only sell in the UK but are around £6-7. The postage I charge is £2.99 but if someone buys more than ...

Global Shipping Programme

Morning community Before I accept an offer on my item I wanted clarity on when I will get paid when shipping via GSP and if there’s anything else I should know. thank you

Global Shipping Programme on UK private account Hi all, I have just had an order on my private UK ac

Hi all, I have just had an order on my private UK account to be shipped to Norway. I am enrolled in The global Shipping Programme and have Simple Delivery option for all my UK sales. When I check help it states to just select "send to UK Shipping Cen...

Is Global Shipping Programme to USA still suspended?

Just had a potential buyer from the USA making an offer on one of my items. I replied explaining that GSP was suspended. However the fact that this buyer was able to make an offer leaves me uncertain as to the current status of GSP to the USA. Advice...

International customers unable to purchase.

I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...

Has Global Shipping Programme been suspended?

An Ebay member in Sweden wants to purchase an item from e but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me.

Resolved! Under £10 Item Not Eligible for GSP?

I'm opted in to the GPS programme and have had no problems shipping abroad. However a buyer from Poland has contacted me asking if I can make an item available to send to Poland. The item is £5.39 and I'm not seeing any option to opt this into GSP. I...

Contact eBay regarding item not received using GSP

Does anyone know how to contact eBay about a item not received case opened for a sale using the Global Shipping Program?

GLOBAL SHIPPING FAILED CUSTOMS

I sent a Nissan Micra door handle to the Republic of Ireland in June. Tracking says that the parcel was under investigation and eventually failed customs and was returned to the retailer. However nothing has been returned to me. I would like to now w...

Global Shipping Programme refuses to give shipping quotes

I am going absolutely stir crazy over this. I have Global Shipping Programme applied to my listings. A couple of weeks ago I sold two items using GSP, one to Denmark and one to Germany. Now I have a buyer in Australia for a similar item. It says I sh...

Resolved! Item arrived damaged using the GSP

Hi. I sent a jacket to a buyer in France using the GSP. Item 277210056851They have shown me photos of the jacket where the seams have been pulled apart.It wasn't like that when I sent it, I sent it with plenty of packaging.Understandably he wants a p...

Global Shipping Program to the USA

Does anyone know if or when the Global Shipping Program service to the USA will be resumed?

Resolved! GSP and SIMPLE DELIVERY

I sold a vinyl item today going to the US ,looked at the list of postal options and there was nothing about LITCHFIELD at all only options for me to post direct to the US .I cancelled the order and this evening wasted an hour or with Ebay help,round ...

Can i sell to USA from UK using GPS

Can I sell to the USA from the UK using GPS

Paying money to the seller

I bought a bodysuit , but it wasn’t delivered at the time. Later, my money was refunded—but now the package has arrived. I want to pay the seller, but they are not responding to any of my messages. What should I do? Please advise.

USA buyers can tby from me under GSP

Hi AllI am getting lots of people in America saying they cannot buy from me when intl postage is under GSP and it just comes up with error saying they are not in country the GSP handles. is the USA now a problem from the UK due to tariffs or somethin...

Resolved! Claim for damage in transit via GSP

I sent an item to a buyer using the Global Shipping Program. It was well packaged but the box received considerable damage during transit resulting in the item being damaged. I have refunded the buyer but I'd like to claim against GSP as the damage w...

delivery to peruu

Helloa buyer has enquired about a vhs tape i have listed and wants me to send it to peru.on the item gsp it doesnt include peru and i've checked to see whether i had excluded it. ( i hadnt)is it because its a certain item its been excluded or is peru...

Potential Customer in Sweden can't purchase

Hi, I have a potential customer in Sweden wanting to make a purchase. I use eBay's GSP. eBay is telling them the item can't be shipped to Sweden, yet I have no restriction on my account for anywhere in Europe. The item is a small set of antique scale...

Ebay, No response to all our simple delivery, buyer protection, global Shipping Program comcomments

Do Ebay ever read any of seller comments regarding, Simple delivery, Global Shipping Program, buyer protection or payouts.In fact do they ever read ANY comments that we make.I have commented on all of these subjects and not response from Ebay. SIMPLE...

Buying think it’s a scam

Hi can a eBay member call me please

Shipping to San Diego

Hi can anybody tell me please if eBay ships to San Diego through the global shipping program as the USA is missing on my Global Shipping list.

Resolved! Consumer in USA cannot see anything to purchase in our UK Shop

I have had a customer in USA contact advising that they wish to purchase from us - we have GSP enabled. However when I sent them the link to our shop it is stating that there are no items available for them to purchase in their area? I have tested it...

Awaiting call back from Ebay Agent - how to I contact the specific person?

I am trying to speak to an Customer service agent in Ireland who was looking into an issue I have with Ebay Global Shipping.I provided examples of the issue 3 weeks ago and would like an update.I have just spoken to Ebay Customer Service to try to ge...

GSP can I exclude locations?

So I’m trying to list an item and I want use the GSPIn the section marked Preferences there is a drop down box marked ‘Excluded locations (optional)’If I exclude certain locations will that affect the GSP in that buyers in those locations will not se...

Global Shipping Programme - VAT

Has anyone else had any issues with the Global Shipping Programme not charging VAT recently? When we have sold through it before we have always been paid the VAT and then shipped to the usual GSP address but we have had an order through today with no...

Resolved! No GSP anymore to Switzerland?

In the past there were always lots of seller's who shipped to Switzerland via eBay's GSP. Since beginning / mid of May 2025 there have basically been no listings at all. And those they remained don't list any postage. Does anyone know why is this so?...