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The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
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Invalid access code

I had an account running just fine untill I started posting an item to sell. My account just keeps saying you are offline! My internet works great and all other apps work fine. I then reinstalled the eBay app thinking this would resolve the issue. I ...

Evri parcel not trackable

Hi this is a new one on me. I dropped a evri parcel at my local shop. I dropped two actually at the same time. I went to track them today. One of them on its route. The other one says it hasn’t even been dropped there even though she scanned it at th...

Resolved! How long do private seller have to post?

Hi, I've realised I've bought from a new seller. I'm a bit apprehensive if it will get sent out or if they're even recently active as it was a BIN listing that last a monthHow long do private sellers get to post out before I can cancel for that reaso...

Problem with refund

Cześć, mam problem ze sprzedawcą, który wysłał mi zły przedmiot, który zamówiłem, a następnie poprosił mnie o zdjęcie przedmiotu i opakowania, w którym przyszedł, a następnie przyjął mój zwrot, a gdy poprosiłem go o etykietę zwrotną, skontaktował się...

Unacceptable adult content promoted

Hi ppl I hope you can help. I have for the very first time put some things up for sale. They are tshirts with zombies on them. I checked how they looked on the listing and was flabbergasted to see pictures of naked women PROMOTED as a suggestion on m...

Delivery issues

Can you tell me if an item has been delivered ,via contact to buyer , but not marked on your account even with tracking code , how long before you get your payment .. I have had a few issues with postal service …..

Wrong email

Iv just bought an item but the confirmation email has been sent to an email address I cannot access! I have an order number but that's it. No contact for the seller etc. The main problem here is I have ordered the wrong size 﫠 so contacting the selle...

Pending funds

Hi there,After many years of buying and selling on EBay my account has recently changed and I now have to wait 2 weeks for ‘pending’ funds to clear before receiving payments for sold items. This used to take 1/2 days and I’m confused why it’s now cha...

Resolved! Return to China confusion

Have to return an item to and seller has messaged me :"I'm sorry Shipping labels cannot be purchased in China Please tell me your PayPal I'll reimburse you for the freight thank you."Is that normal? How do I get the label for printing?Would appreciat...

Resolved! Payment Pending

I see I'm not the only one having problems with payment days after the item was delivered, and positive feedback received from the buyer, item was sent tracked but doesn't show up as delivered on ebay unless you click the link again. I don't sell ver...

3 times unpaid

I have a strange one, as I’ve not experienced it before, but wonder if there is an increase of Bots, or fake buyers for unknown reasons. I’m selling a watch. It’s a Michael Kors watch, nothing fancy, nothing super expensive at all. Ive listed it now ...

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  • 3 replies
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Updating bank details for payouts

EBay keep asking me to update my bank details for payouts. I’ve tried to enter the details on line but get no response or acknowledgment it’s been done. The account name is always greyed out. Can’t get any help on line or by phone.

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Resolved! Return Closed on item that wasn't as described

I purchased a Monitor stand for a slightly bigger monitor than I have, in the title it had a list of monitor sizes leading me to think it would fit those sizes. When it arrived yesterday, I soon found out it doesn't fit, I requested a return wrongful...

eBay item number

I reported this to ebay. They decided to do NOTHING. The entire advert is one huge lie. Its a cap from the 1970's/80's/90's. The red badge is for an Artificer Apprentice. Theres NO gold stitching. Its NOT even close to a WW" 2 era. The badge itself i...

Sold to two buyers

What happens if two people buy my goods? I'm sending to the person who bought first, but is there anything else I need to do?

User avatar by Contributor
  • 226 Views
  • 2 replies
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Help

I have been receiving messages saying that an item that I sold a year ago and was collected has not been delivered. “We didn’t receive valid proof of delivery from you. Sellers must provide tracking information showing the item was delivered to the a...

Cant

Hi I win a bid . N go to buy now n I won't let me puy. N I can't seem to babel to put my money into my ebay account?(((

Shipping Label Change

Hello, Sold an item, generated and printed off the Ebay postage label, went to Post Office to find the label was inadequate to send the product. Couldn't cancel the label on the system. Used another courier and sent items. As my courier is not on the...

Website problems

Am able to create a listing on website. I entered simple postage or collect, expected postage to be charged to customer. I switched to App and it seems that postage is charged to me, the seller. Any ideas ?

What’s happened to Ssarch?!

Hi everyone, What’s happened to the search function? It used to be really accurate. I have about 50 saved searches for things which only flagged if something relevant became listed. Now I get literally dozens of really poor, false matches for search ...

Cannot relist item, error 402?

Hello,I am having some trouble relisting an item after the buyer was wanting me to send an item outside of the global shipping service. I decided to cancel as they were starting to pester me about it. I tried to relist the item after but it’s showing...

Collect in person by courier.

I sold 6 chairs, for collection, buyer chose to send a courier and has received the items but is unhappy with the condition. They were sold as in need of restoration. Do I need to offer a refund/return?

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  • 10 replies
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New Private Seller Rules Are A Disgrace

I dare say there will be dozens if not hundreds of posts similar to this but I’m adding mine so eBay (if monitoring this community) can see they’ve alienated another customer. The new payment rules are shocking. Having to wait for payment until after...

New ebay rules.

I agree with previous posts. I now have reduced items for sale on ebay to a minimum due to the new fee which is inflating my base price to sellers. I wonder if it is worth continuing with ebay at all given that they are also keeping MY money from sal...

BUYER PROTECTION FEE

I think that this buyers protection fee is the replacement for listing fees, why do buyers need PROTECTING FROM ME, selling low priced items like £1.99 which are now £2.79 will stop dead my sales, i have been with e bay for over 20 years and i think ...

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  • 228 Views
  • 1 replies
  • 2 kudos

Restricted Account

Okay approximately weeks ago i was suddenly taken very seriously ill and hospitalised with Pneumonia . I have informed eBay of this four times now; I actually almost lost my life! However as a result of suddenly getting very ill and hospitalised for ...

Lichfield Hub GSP

I am not sure if I am on the right forum as this is my first attempt!I would like to make sellers aware of sending via Global Shipping which I have used for many years but now have a problem sending that way.I always, like many others, get my label v...

feedback removed

my negative feedback has been removed against a seller who provided a nightmare experieice, nothing personal was stated and nothing othere than i had a bad experience with this seller, he has left negative commet on my feedback which hasnt been touch...

Bad Seller

Seller as ripped me off, failed to deliver order, stuck with courier, refused to sort out, now time expired, as even had bad feedback removed, but never refunded, eBay just as bad. Been ripped off need to stay away from them  

Purchase not shown

I purchased 2 things off of eBay for £189 (1 was £10 the other £179). Both of them say “paid” on the eBay app but when I checked my online bank app it only says -£10 has been taken out? I’m confused if my order will still come as i apparently haven’t...

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  • 254 Views
  • 3 replies
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Resolved! activity

I have listed items 7 hours ago and when i check they are on 0 views and when i check my seller profile from another ebay account my items are not shown

Trouble returning

2 items were sent but arrived separately, the first one was returned as didn't work on the returns section of ebay. The second one arrived and didn't work but can't refund as ebay says it has been returned but it has only refunded 1 of the items. Sel...

Evri postage

I'm a seller on eBay and would like to offer the buyer the posting option of EVRI to deliver their parcel. However I don't have a printer to print a label. Is there an EVRI QR option available instesd ?

Resolved! Seller refused my return

Seller refused to accept a return, for an item that the seller agreed did not match the description, which has now been returned back to me. Unable to instigate any follow-up with eBay, who's automated system says that "OK, I see the seller hasn't re...

User avatar by Contributor
  • 215 Views
  • 6 replies
  • 0 kudos

Selling blades

Hi I sell lawnmowers. They have a cutting blade to cut grass. Can I get an exemption to the new age related delivery rules?

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  • 330 Views
  • 2 replies
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New payment system is awful in UK

I Had ro ring e bay as so many of my items were down on ebay as Pending awaiting arrival when they had actually been delivered days ago . I still have some other payments to chase up as they are delivered days ago . Seems if you find a cheaper servic...

Unable to contact supplier.

I have a problem with an item that has been recalled due to a safety issue, I have tried to contact the supplier yunlai-617 but can’t find an email address, the one I have obtained is yunlai-617@163.com but this comes back as “Demon fail: email not l...

Sold items in unsold - possible fix?

Like several others I had some of my sold items appear as unsold this evening, but not all of them. One was moved to sold after speaking to Ebay about 3 hours ago but 3 remained. I therefore went to the items, looked at the bids to see who was the wi...

Resolved! Return not fulfilled

I bought two car covers of different sizes on separate listings and they were both poor quality. Torn easily at the area where the securing straps are attached.I raised a return and the buyer offered me discounts but I insisted I wanted a refund. Sel...

Resolved! Packaging

An item of mine has been sold. I go to post the parcel at the post office, the magazine fits in the A4 jiffy envelope but the package does not fit through the letter box device. I went to choose a bigger jiffy envelope but the person at the check out...

Resolved! Seller instantly cancelled item I won on bid

I won an item on bid, which I’d say was on the low end. The seller instantly cancels the purchase and I can’t even leave feedback because I hadn’t paid. From what I’ve seen this is a regular occurrence on bids that are lower than sellers expectations...

Used wrong postage

Hi all, I have sold an item and posted it out to the seller. I didn't realise that the item was listed with tracked royal mail delivery. I then posted the item via normal royal mail delivery to the buyer and marked it as posted on eBay. However becau...

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  • 3 replies
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returned item

customer wanted to return item has hes saying its the wrong item and wanted large watch buttons in my listing its got varied sizes, so he returned item but only half he returned, so looks like he kept other half, have i still got to refund

Payment Issue

Hi, I bought an item (a coin) on ebay 15th of Feb. The coin arrived, it was fine, I gave positive feedback. However when I look at it, it appears to be still out for delivery, and the seller (who was very helpful) has yet to be paid by ebay. What wou...

Fraudulent seller

Hello so frustrated with the contact options with eBay. Purchased an item , couple of days later seller emails saying they have a faulty batch and can’t send it out . I agree to wait a week until we stock comes in , they’ve been fibbing me off saying...

New Buyer Protection does not help honest sellers!

As other private sellers have stated on here this new Buyer Protection system falls short of assisting sellers! We are totally reliant on the couriers updating their delivery information which does not always happen. I sent an item Royal Mail 48hr tr...

Postage

Hi it’s been awhile since I sold anything on eBay and I used the simple delivery for a sale and it shows a charge of £7.19 which seems a little excessive is this usual as I can’t see any other sales that have that amount thanks for help

delivery details !!

I'm making a listing and am told "For complete seller protection, choose postage with tracking and purchase the postage label through eBay." There is now nowhere to choose from and no way of finding out if there is compensation protection for the sel...

Had refund now seller saying item sent and can pick up. And they want no money for item...

Bought item over 1 month ago and let eBay step in because I didn't receive item. Got a full refund... Now seller has sent me a msg saying there aware I have refund and item is available to pick up from a pick up point and they don't want any money fo...

Payments

I,ve sold some things ,recieved feedback but funds still pending waiting delivery what's going on

EBay collection code

Hello, the last item I purchased a week ago I will be needing the collection code for it as it’s been delivered to Argos but they will not give me the parcel unless I give them the eBay collection code

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  • 1 replies
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Resolved! Buyer Protection Fee

I stopped selling a few weeks cos of the ridiculous new changes but decided to sell one item to see exactly how it impacts me. The auction ended yesterday and buyer paid this morning.I then noticed that not only have they paid the BFP but I have as w...

Account locked - NEED HELP PLEASE

My account has been locked because I changed the phone number from my uk sim to my Dubai Sim as I live here now. But eBay thought my account has been hacked. It says I need to reset my password in order to unlock my account, but to change password th...

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  • 1 replies
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Technical issues

Put some items on last Friday to automatically re list 8 times and tonight I have had to pay 35p per item..items I have ended in the week, have suddenly appeared again to be re listed?if I sell something for say £24.98 I’m getting £22.63. Sellers sho...