IE Seller News: April 2025
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Forum Posts
Nightmare seller Avoid like the plague!
Do not buy anything from the seller They off sub-standard products that are not fit for purpose. When you try and speak to them to resolve problems, they either ignore you or offer partial refunds and broken promises. If they agree to a return they w...
EBay Account
I am a private seller, and want to know if I would be better upgrading to a basic shop, if so how do I do this and what is te cost. I currently have 24 items listed
Item not as described
HiI bought an item which is not as described, it`s shelf extension for vw caddy. The size of the shelf is incorrect, there are gaps on both sides and the depth is wrong (too long), my car is a standard caddy. Seller refuses to accept return, I opened...
item sent
I have dispatched an item to a buyer, but the order status is still requesting that I post the item out . Is there any way to change this to reflect that the item has been sent?
Waiting to get paid
So I've just sold an item which the buyer has paid for. The item I listed was put as collection only. The person who bought the item was supposedly disabled and wasn't able to collect the item. I later found out that the buyer doesn't live anywhere n...
Resolved! How to edit postage when sold an item as buyer wants to pau extra for faster delivery?
I'm unable to edit the postage cost once an item has been purchased. Listed with Yodel then eBay changed this to Evri but the postage cost if the cheaper Yodel price. Firstly, can I use Yodel still?Also, one buyer wants to pay extra for a faster deli...
Refund return from guest account
Ordered through guest account. Received no email confirmation. Took photo of order number as eBay have done this before. Order arrived and it is incorrect. Ebay say I need email to arrange return. I do not have an email. I only have order number. Eba...
Canceled order, cancellation rejected 5 days later
Hello,I purchased 3 items 1 from 1 seller and 2 from the same seller. By complete accident i ordered all 3 forgetting the 2 from the same seller where in my basket. I thought I saved for later but I didn't. These were purchased on the 12th of Decembe...
Resolved! False positive feedback
A seller has left false positive feedback about me what is the best way to get this removed, saying that IAM a scammer that I took ages to pay ( the minute the auction ended I paid)said that when asked for picture of damage I didn't send any but it w...
ebay do not understand delivery time scales
why do ebay not kown or understand delivery times. Ebay give various options for posting but do not understand when an item is lost depending on the service used. Ebay want topemnalise sellers and not allow the appropriate time scale agreed when item...
I haven't received my parcel because the seller held it back and sent it late .
Seller sent my order late and from tomorrow morning I will be leaving the country. I ordered way in advance but the seller held it back now I'm not going to be back for at least ten month's and there is no one able to receive it.
Lost Item
An item has been lost by parcel Force that I bought on ebay and I have paid £12 postage ,does the seller have to refund me this as well as the cost of the item I didn't receive
Resolved! Feedback
Just had my first negative feedback and not quite sure what to make of it. Am not sure if anyone can point me in the right direction to deal with it. Thank you
Security
I have been reporting a seller for selling replica stamps for over 6 months now i have spent over 13 hours on the phone to agents who all agree he is breaking e-bay policy. But every item i report comes back as nothing wrong with the listing i am at ...
Return
Hi Iv bought a part from uk and it’s they have sent the wrong part it’s not the one listed now they say return it for a refund to china but it will cost more than the part cost and it’s them that sent the wrong part what’s the best thing to do seller...
unsolicited offers from sellers
Is it possible to prevent sellers/ebay sending unsolicited offers whenever I have viewed an item?
Cancel my order
I made an order then cancelled it straight away it’s been 3 days and ain’t heard nothing from the seller what shall I do
Withdrawing payments
Hi, I'd like to withdraw the payment received from an item I sold. Please can someone help explain how to do this. I'm a private seller. I've requested payouts before but have forgotten how I did it then. Many thanks.
Label refund
Hi everyone I purchased a label and my printer was not working so I assumed I will get QR code to print at thermal Post in store. Only label was received and there was no QR code. I struggled to figure out what could be done but to no avail. So for m...
Top rated seller listings
Hi, Can anyone help me please?? I'm a top rated seller but apparently only 7 out of my 2.6K listings qualify for the badge. I set the same shipping for everything. Tracked 48 for free and Parcelforce 24 for £9. They all also have 30 day free returns,...
Resolved! Buyer quality gone down
I have been a member for nearly 18 years and buy and sell from Ebay. But this last couple of years and especially this year people who buy are becoming very difficult and downright rude .This new thing of being able to cancel after winning a bid is b...
Java Script
Hi,Can anybody help, ebay have made a lot of my listings unable to view due to Java script, i have followed there instructions to remove it which is very time consuming and the listing still remains with the violation notice on it, it took me a long ...
Seller hasn’t sent my refund!
I purchased three pairs of swim shorts which were too small I have sent them back and requested a refund which still hasn’t been sent, the seller has a poor feedback for this type of issue, how can I get this sorted?
Resolved! Seller repeatedly asking for delivery confirmation
I'm being harassed by seller Even after I left feedback on delivery, they have messed me for the 3rd time asking the same question, even after apologising for doing so the second time when I pointed out that I've already told them the item arrived ok...
Error message
I posted an item for sale yesterday and now I can't do anything on my account. I can't shop or review. It locked.
Seller not received money
I bought an item and paid through PayPal. All went through ok but seller says he has only received the p&p amount, and no payment for the goods? Any help where the money has gone?
returning from below standard
hi on the 20th of november i had some issues that made me below standard and from that day on i was restricted from selling and unable to promote my listinds in any way i used to get 1000s of views a day on my items but now i get less than 100, howev...
A Question
Can anyone please provide a contact telephone number for eBay? TIA to anyone who can assist with this. Tina
saved sellers
Two of my saved sellers have been greyed out on the page, and I cannot access them now.
Order cancelled by Buyer
My order was cancelled without any notice and the seller did not give me any reason. The same product was listed after the cancellation, but no delivery options, only self-collections have been left.
Resolved! dvd does not play, says not permitted on computer screen". Am not able to contact eBay about this.
Am not able to contact eBay about a dvd I bought and will not play. I applied to get a refund or a dvd that plays but cannot send a photo of product because message pops up"safari can't open this page". I cannot contact eBay about this.
I accidentally gave a refund. Oh gosh
First time seller, the buyer claims the item is fake but I have every proof that it isn't. I accidentally sent a refund thinking it would start a return but oh no it didn't. I'm really struggling for money right now and I've already spent the money o...
Return postage
I have returned an item. That had a pre paid return label but I was charged at the post office due to the weight. How do I get the refund for the postage
Sold an item - buyer says they haven’t received the item but tracking shows delivered.
Hi all, I have sold an item a few days ago and posted it using Royal Mail Tracked 48. I have provided a tracking number, sent a photo of the parcel and the post office receipt when I posted it. The buyer opened “The item not received” claim against m...
Let to know customers I’m gonna go away
Evening Everyone, i going on my Christmas break tomorrow and need get a note to potential eBayers about my apsence till 6th of January. I seen a note something like “ .. Seler is away until… and writen date. I need a help, how can adding up this info...
Sold an item but payment withheld.
Apparently I am new but I am not, I have been on ebay for 10years and bought and sold many items with only one negative feedback out of over 1000 transactions. What rubbish is this on ebay?
Selling page keeps freezing
What is going on with ebay selling page?Now taken me half hour to list an item Page keeps freezing and goes unresponding
False advising
What can I do if a seller has falsely advised a pair of trainers that I have brought thinking that I have paid for something in the picture and I have received something completely different from the photos
Unrecognised payment to Ebay?
payment to Ebay appears on credit card but no Ebay purchase history ? no emials received referring to a transaction How can I find out what the payment was for/to ?
Money for a buyers offer for a seller to respond and money was taken from my account without me ac l
Money taken from my account without my permission and or me excepting the seller’s acceptance offer from me
system won't let me list an item
Trying to list an item, but the system keeps telling me I have a problem with "location". I'ver tried my town and/or postcode, but still rejected. I sold something successfully just a few wqeeks ago. Anybody got an idea what the orobme is?
Agent contact
How to contact an agent when my query is not one of the options offered
At Uncle Richie`s
Hi. My shop's turnover has halved. I'm always trying to figure out where the problem is. has purchasing power really decreased that much or am i doing something wrong.
Wrong item sent and seller ignoring me
So I ordered a bumper which was meant to be in good condition to unpack to see it's not the same as photo and there's damage. I paid a lot of money, sent pictures to the seller and explained he told me it wasnt him one of his workers must of sent it ...
Resolved! Postage
I did not receive my purchase in time and the seller asked ebay to resolve. Ebay resolved it in my favour and gave me a refund. I throught the problem was resolved and bought the item (which was a gift for a relative) elsewhere. About a month later t...
Questions to answer on listing screen, yet there are none!
Why does the listing interface keep telling me I have questions to answer, yet when I go to messages there are none. I just spent the last ten minutes clearing these from the listings and not one of them was an actual question.I have mentioned this i...
Buyer paying postage twice
My buyer had to buy the postage label (as normal) which I then used this money to purchase the QR code to ship the item. For my buyer to collect the item, royal mail made the buyer purchase another label. How can I get ebay to refund the buyer for th...
Deposit Being Held
Seller on here had a car advertised, I spoke to him about the car and put a deposit on the car to hold it. We agreed that if the car was not in the condition he said it was in the advert that I would have my deposit returned. I hired a car, got a fri...
Buying as a quest, item did not arrive
I bought an item as a guest although I do have ebay account. Almost three months passed. The item has not arrived. Because I have an account associated with the email I used to buy as a guest, ebay does not think that I bought anything. When I told e...
Ebook issues
Purchased e book set, seller sent link with pdf format which doesn't work (tried various methods), required for birthday present but delayed response and now not replying to message. Listing has since been removed for policy violation. Can anyone hel...
Two RC cars on auction, buyer setup a 'collect' but agreed postage - Courier lost one, what to do?
I purchased two RC cars as a set from a seller. They stated collection only but when messaged before end of the action they agreed they would allow this and sort out a postage cost if I won.I won the auction, the seller added £15 to the invoice reque...
Buyer wishes item to be sent via post after selecting collection
Buyer wishes item to be sent via post after selecting collection is it possible to change and send an invoice for the postage?
Order cancelled and customer refunded without payment being received
How can ebay refund a customer who's payment has not been received yet?
Buyer is returning an item. How will the return label be generated for them?
Buyer is returning an item. How will the return label be generated for them?
Sellers of personalised goods misleading customers
Sellers of personalised goods (especially wallets) are deliberately misleading customers. They advertise a personalised price of £9.99 or less in their main heading but when you view the product the actual price for a personalised wallet starts at £1...
Collection address
Good afternoon I’ve sold an item which needs collecting - but I can’t send my details to the buyer as eBay state I’m not able to share my details ? can anyone help me please ? thanks
Yodel not delivered parcel, refund query
Buyer has requested a return as item hasn't arrived. She said yodel aren't delivering anymore and has done a 2 hour round trip to collect but the queues are too long and wants a refund. Item was posted on 3rd Dec. Will it be returned to me after refu...
Listing expired
Hi I've just bought a fragance from ebay few days ago,but,from unknown reasons when I try to see the listed item with the description it is a message saying the listing is not there ,and ,I cannot see the sellers as well like everything was vanish in...
Non payment
Hellowhy can’t I leave negative feedback for a buyer who doesn’t pay. Thanks
Resolved! Request for national insurance number
Hi everyone, yesterday I got a legitimate request off eBay for my national insurance number because I’ve gone over my digital threshold over a calendar year of selling 30 items or earning £1740. My issue is that on the app I’ve sold 22 items and in r...
Evri drop off - how to
Hi It's my first time using evri to send something I sold on ebay. I purchased a label but then what do I do? I looked up Evri website it says I need to 'book' a locker or drop-off. But throughout the process I had no option to book this within ebay....
Account on hold to verify identity
i have my ebay account last 10 years and now they put on hold with my payment and ask me verify my identity and i just spoke one of Ebay representer about why my account is on hold and asked me to verify my identity with my passport or driving licenc...
Buying options
HiCan I send an announcement on ebay both to sellers and other buyers requesting to buy a specific item?Thank you
delivery
You were send to me items that I do not order but I have order Multivitamin but you were send to me milk thistle which I do not order and still I have not Multivitamins I have order I want give you back Milk Thistle and want to have Multivitamin I wa...
New seller
As a new seller ebay hold my funds for 2 weeks. Can anyway tell me how long this goes on for or is it until i get a certain amount of feedback or a certain amount of money from selling? I've tried to find out on other threads but not found the actual...
Curtain rail
Absolutely fuming return parcel with your lable for a refund of £13...and after running all over to return it you sent me £5..absolutely disgusting supposed to be free . I would have kept it if I'd have known...I want to speak to someone important
Seller
The item was sold 13 of November 14.11.24 was posted have recipet. On 17.12.24 ebay let the buyer open a case so item not delivered but past more 30 days.Now buyer want refund. But item was sent,why I must do a refund if my item gone???????
My eBay not working today
My eBay account not working today
Free Collection
The ebay entry offered a Free Collection option. When l asked him about it, he stated that he does no provide a Free Collection option. Isn't this a Misdescription of Goods or Services?
Selling escooter
Made my ad for my my e scooters sake.Won't let me post untill I place a warning about the legality of riding them ect.Can't ad this warning . Can't even find a waring ti ad
Resolved! Return
Hi I want return the item because not fixing for my car and item is bed condition thank you
Contacting bidder
Does anyone know how to contact someone who’s bidding on an item I’m listing when the listing is still active. I can’t change my reserve price and I can’t contact people who are bidding.
Resolved! User cancelled a buy now order then immediately relisted for higher price.
Hi, I bought and paid for an item December 11th. Late last night, December 17th, the seller cancelled the order claiming the product was damaged. Immediately after cancellation they relisted the same item for a higher price. Naturally I'm now without...
Account on stop
I’ve payed my fees but I’m still on stop
Fake item purchased from EBay
Can anyone help?I have purchased a well known branded item from EBay which has been proven to be fake. Even the seller admits this in our messages and apologises but wants the fake item returned at my expense before he will refund. EBay knows this an...
Address not recognised
I’m trying to update my address on my eBay account. It states address not recognised, the address is on the Royal Mail website. Impossible to talk to an actual person at eBay!
Item not in the box
Hi advice needed please, purchased a hammer, seller sent, box got split and the hammer was lost but my son didn’t realise when he took the parcel in as he wasn’t aware what should have been in there. I contacted Royal Mail who said I can’t claim yet!...
Parcel left at my Front Door in the morning, but not there when I returned home in the evening.
I arrived home at 6pm to find an email stating the item had been delivered at 12pm. They sent a photo showing a package was left at my front door, which is only a few metres from a busy footpath. I searched around my property, but could not find a pa...
Resolved! order ready for collection
what happens if I don't collect?
Resolved! Return
Hi I have item for return I need help please
Postage cost refund
Hi. I purchased a parcel force cable for an item I sold. But postoffices did not accept the item saying it was too big. So I sent it on a pallet on different company. How can I get refund for the parcel force lable which I purchased?
Contact number for eBay or link to get them to call me back
Please can I get the link to eBay to call me back or a contact number please
Resolved! Need a refund for a faulty item but seller is no longer registered
I bought a new, shrink wrapped, box set of Better Call Saul. Listing was no refunds, which I was fine with. What I am not fine with, however, is that disks 1 and 3 will not play. Disk 2 does play, which shows that my laptop is working. There are 19 d...
Price change
I listed a sea grass stool on eBay for £25 plus postage. Item no 305295831871I have just been advised by eBay that this item has been sold for £10 plus postageHow can this be, when I have not authorised the discounted price?
MESSAGE FROM EBAY, WARNING ME ABOUT AN ELECTRICAL PRODUCT I HAVE BOUGHT
I have received a message warning me that an electrical item i bought may be faulty and catch fire! but it doesn't tell me which one and i have bought a few
Resolved! Item received not as described.
I ordered 6 kg of coffee but received only 4 kg. I see it as a mistake. I contacted seller to sort this issue and have reply back to send pictures of posting label. Which I did. In case if this issue will not go as I expect, how much time I have to s...
Item location
When I press list fix "item location" comes up as error. No matter what I enter it won't accept.
Returning an item
The return address is gibberish I’ve asked seller for address two days ago but I’ve not yet received it, what do I do?
Unexplained fees
I have had unexplained fees deducted for item 176714146386 net proceeds where £15.44 but I received £8.60. The fee for promotion was £1.85 there is no explanation for what the other deduction is, it simply displays a reduced balance.I did not use the...
sales increase advice.
Hi Everyone,I’m an eBay seller focusing on shisha-related products, including charcoal, filter tips. Electric Burners Etc. While I’ve seen steady sales, I’ve hit a bit of a plateau and can’t seem to increase my monthly sales beyond a certain point. i...
Please stop AI descriptions! It just causes laziness!
An awful decision on eBay's part. An AI description has no helpfulness. I don't need to read a product advertisement. All we all need to know is a first hand account of condition. It's just making sellers lazy and leading to even more returns.
Refund
Hi I need to refund my buyer but her moneys on hold in my account and will not let me refund her, how do I do this ? thank you
Dispute
Hi i contact you regarding a recent order i will like to make a dispute the buyer refuse to pay for shipping cost ,his parcel none of the local post office or dropp off shop would havr take it he had 11 boxes total of 140 kg wich cost 122£ and i had ...
Retuns
I've returned an item the seller agreed now he won't refund me
Feedback not current
My feedback never shows recent feedback until I click show all feedback. I have clicked sort to show recent instead of relevant and it just reverts back. The first feedback showing is months old and really annoying. This is on the iPad app.
Cancelled Sales
Hi, I am trying to sell my car. I've had the car sold on two occassions but each time the buyer has cancelled for flimsy reasons. Unfortunately every time I relist the car, I am charged another listing fee. Can't Ebay waive further listing fees as th...
Money taken from basket
I left 2items in my basket which I did not pay for overnight & next day when I checked, PayPal had taken the money without me purchasing the items leaving my PayPal account in dept, when I rang them they told me to contact ebay, but can't seem to fin...
Buying several items at once
A buyer wants to buy three seperately listed items and we have agreed a price for the lot. How do I send an invoice for all three items what do we do to finish the sale so I can proint a postage label etc.
Ebay accusing me of selling counterfeit products which isnt true! HELP!
I would like to sell 2 airpod pro 2 which are real with a model and serial number but Ebay keeps taking them down. What should I do?
Query.
I have received a message regarding an order from momax. I don't even know what it is,let alone ordering from it. Can any one advice please.
Haven't over priced. Looking to move items on in wonderful condition - sales slow.,
Very grateful for the sale of the items I have sold can anyone give me some good advise that will help with my sales? I am to say a little disappointed, Perhaps I am listing the wrong items. Not sure where I am going wrong....
Money
Hi my seller cancelled an order so he has refunded me my money but I have not received my refund which is going over 10 days now
Resolved! Does this smell like a scam?
I ordered an item from China early this morning and it was recently marked as shipped. The sellers page is now gone on Ebay. To me this 99% smells kinda scammy (also why is their not an easy to find Customer Support email instead of playing 'guess th...
Item not recieved
Hi I order a tv stand £28.00 the tracking still says not delivered. I bought it as a surprise for someone I then forgot about it after looking back on my account I realised they had not mentioned the item had been recieved, (which it has not been rec...
Case closed by Ebay - courier said item was "delivered" but never received
I wonder if anyone could help. My husband bought a book (cost around £28.00) in November. He opened a case at the end of November but the seller provided a tracking number which said that it had been delivered. So we presume that it has been delivere...
Resolved! Seller - item lost by inPost
HiI recently sold my old motherboard packed it securely and purchased my postage label via Ebay with added protection to the cost of the the sale of the auction. I dropped it of at an Inpost locker on the 4th December but nothing else has happend It’...
Restricted account challenge
I’ve had my account restricted for apparently selling counterfeit items or possibly fraudulent software. I was just selling personalised USBs but was restricted. how do I challenge eBays decision?
Ebay simple delivery weight
HiI've sold an item and printed the eBay simple delivery label. It's automatically printed as 1kg, but the parcel is actually 4.5kg. Royal mail won't accept it. What can I do? Thanks for any assistance.
Remove item from basket.
I clicked on an item by mistake and it went into my basket. THere is no remove icon next to the item and I don't know how to remove it.
ebay message about unsafe item
hi , I have been messaged by eBay stating an item I have purchased has been deemed unsafe / dangerous !! but there is no item specified in the message . how do I find out which item is under question ?? thanks
Sellers delivery options
Can anyone tell me if it’s ok for sellers to list Royal Mail and parcel force as delivery when in fact they use evri delivery company. I wasn’t happy been as I paid £3.99 for parcel force next day delivery and the seller sent it with evri next day de...
Coldplay tickets for sale for Wembley
As per headline.. the tickets are from a ebayer in Italy though.. how would i fare off if they were not genuine/it was a scam? Would be paying via paypal through ebay..
Bought an item then seller told me it was incorrectly advertised
I saw a DJI Mini 4 Pro and bought it as below for £255 Inc postage.Thought I'd git a bargain only to get a message from the seller saying he'd incorrectly advertised it. Should have been a dji 4k model. But photos on listing show its a mini 4 pro?Wha...
Faulty fridge freezer
Hello thanks for supplying this fridge freezer I notice the 12 month guarantee has not been forwarded to me . The unit is working ok except it makes a loud rattle like a cow bell now and then and feel this isn’t right please advise me on how this pro...
Change address of delivery request from seller
Hi there a seller told me to send an item to a different address eBay seems to think I already posted the item is it fine if i send to the different address than the label sent by eBay on my email ? the seller changed his mind and I maybe by mistake ...
Suspended for giving my phone number to buyer
Haven’t sold for over 2 years. Sold item as collection only on Saturday. Contacted the buyer and gave him my phone number to arrange collection. EBay have disabled me from contacting buyer again. Was told that I am suspended. Have not received any in...
Messages arent going through. Anyone have an idea why?
My messages to a. Buyer aren't going through. Anyone know why?
Yodel - my parcel is missing
My sold item was accepted by Yodel at the end in November -not received by the buyer. i have been on to Yodel for the third time and need eBay to get in touch with them - how do I do this ?
Opened a dispute on paypal closed my ebay dispute
I am a buyer who was likely scammed by a seller. I contacted them today after receiving an empty box full of cardboard rubbish instead of an iphone 15 pro max, but they said i cannot prove i do not have the phone stashed somewhere and it is likely so...
goods not arrived
I have been refused a refund from buyer and eBay for goods not received. Been in touch with the courier today they have said they never had a parcel for me at my address. So the seller just did not send anything out to me, but is refusing to even com...
eBay are removing Feedback.
I received my Baofeng RM-5 2 Way Radio/Walkie-Talkie that was not as described as it was described as New but was Faulty, I left a Negative Feedback review for the sellers misinformation about the product I purchased, All I said "Had to Return as the...
Banned
Hi my account was banned many years ago because my ex tried to sell an item not knowing it was counterfeit, can you over turn this does anyone know please.
Resolved! unresponsive seller
I made a mistaken purchase of a new iphone from a seller who does not accept returns but nevertheless i quickly messaged him to ask for a refund.The listing stated that it would be dispatched within two days but it is still waiting for dispatch five ...
Not happy with item seller offered parcial refund but not received
Bought 2 x wardrobes not happy as different from the photos & bad quality. Seller offers partial refund but not received
Can’t contact seller
Hi I bought an item paid in full it was collection only option sent a message to ask the contact details as there was no address or number of the seller waited almost week but no reply’s. I tried again sending message but it kept saying there’s a pro...
Resolved! eBay: Why is my selling page littered with sponsored adverts and listings from other sellers?
I am paying a monthly subscription for an eBay Shop and I think I have the right to have my listing pages restricted to my item for sale, not littered with sponsored ads and promoted listings from other sellers who may be in competition with me. It a...
Refund for item that’s not arrived
Do I have to close my not arrived claim for the seller to refund me? They are saying they can not refund while the case is open?
sold over 50 items to a new buyer with two different new accounts
At midnight I sold over 50 items to a new buyer with two different new accounts. Same name and addresses just different accounts. The person paid over £550. Completely new accounts.I am worried the person might open a dispute or trying to scam me som...
Luxurious items sold from a war zone
Dear all, I came across the following item If you check its location it is says Kiyiv, Ukraine. Isn't it weird that someone would be selling luxurious item from a war-stricken places? What do you all think?
Resolved! Seller
I just want to make everyone aware that I placed an order over a month again. They originally said my size in orange was out of stock so I could order another colour or have refund. I requested refund. That didn’t happen. After many repeat requests f...
Selling History
I sold on eBay earlier in the year and I have been trying to access my selling history but cannot find anything, I had a number of unsold items I wanted to relish but cannot find them. Is there a way I can retrieve them or have they gone for ever
Global shipping
I sold an item to America via Global shipping and it arrived damaged, how do I refund the buyer without me having to pay it back as I should be covered through GSP ?? Thanks
messages
I have sent a message to a member but it does not show in my sent folder
300 limit on free listing,
With regard to the new limit of 300 listings, when you relist in bulk it says relist for free, although your listing take you over the 300, eBay needs to get their Tech Guys to sort this out, if you relist in bulk it should tell you, the amount you h...
Item not received
I was asking the other day about NOT HAVING received a refund . I PAID BY CURRENT BANK ACCOUNT WHICH IS VISA DEBIT. ITS been a dreadful experience with a liar seller...It's 10 DAYS . I DONT UNDERSTAND WHY.ITEM WASNT EVEN POSTED TO ME .That's bad enou...
Resolved! downloaded app £5 off not working
I have the app but when I go to purchase and select "pay with" there is no option to add the voucher code for the £5 off. The voucher code does not work in the voucher box. I can see my code on my desktop but it will not let me use it via the desktop...
managed payments
If someone pays me with paypal and i have a private account, will this go straight into my ebay account
Bought mobile
I bought mobile online and paid for it he wanted me to pick up I said I can’t it’s to far so I said plz post it but he wanted the code so I gave him and nothing my money has gone no mobile what can I do I have been scammed I sent him loads of msgs no...
Withdraw funds
I have funds available there not on hold, and I can’t withdraw them ?.
Seller keeps contacting me
Seller keeps asking I need to confirm delivery but I have never did this before if not he is going to report me
Return
Hi there last night I received return request. I selling Nintendo switch as my description says used twice. Buyer open request for return as he says it’s scratch. There not any scratch I had photo before I send it. He open the request 5 days after he...
Resolved! encheres/Auctions
il ya des vendeurs qui changent l'heure de la fin des enchères ce qui me semble ce n'est pas juste. On n'a pas le droit de jouer avec notre temps libre There are sellers who change the time of the end of the auction which seems to me It's not fair. W...
Return Request Postage Query
Sold an item for £199 'freepost'. Posted it Royal Mail Special Delivery so it is covered by insurance - cost £8.75. It is due to be delivered this morning. Last night the buyer messaged to say they had purchased the wrong model in error & would like ...
Item removed
A watch I'm selling was removed because I used the word Submariner. There are literally hundreds of watches on here using the word submariner to describe them. Why have they not been removed? I'm so glad ebay is failing.
Customer left a neutral feedback by mistake
Hello! The above two customers accidentally left us neutral feedbacks, but they actually intended to give us positive feedbacks. Since these two neutral feedbacks have affected the account's credit limit increase this month, we hope you can help us r...
Failure to delete negative feedback
Hello, we've encountered a problem. We had reached an agreement with the customer before, and the customer agreed to help us delete the negative feedback. We also sent the link for removing the negative feedback, but the customer didn't receive it. A...
Resolved! Post to Greece
Hi. I want to buy something from uk and the seller does not posts to Greece. I there another way so I can buy it? Thanks.
time away
hi can you still add products too ebay account while on time away, i want to put sales on hold while taking a break but also want to add products over Christmas time.
My advice to everyone
My advice to everyone is find another platform to buy and sell. Ebay is terrible!
Item showing up as not arrived so i cant return it
Its impossible to get any human support from ebay ive spent hours going round in circles, i bought an international item which arrived faulty, the seller is totally unhelpful but i need to return - how when it shows as not arrived?
Asking another buyer to sell an item that they won
HiIs it possible for me on ebay to ask another buyer to sell an item they won to me?
Evri opened and ruined item I sent
I sent a collectible figure to a buyer with secure packaging with evri, evri opened the item stuck a postage sticker to the box(which can’t be removed without damaging the box) and damaged the box in transit. Buyer wanted a refund which I sent but af...
Item sold
Sold an item late last night, this morning I have a dispute that the y buyer don't recognise the purchase ,his payment has not cleared and eBay are holding money that was sitting in my account, even though the zero feedback buyers payment has not cle...
Resolved! Customer support
I purchased some chemicals but got sent somthing different. I messaged them but no response. I tried to contact ebay for help twice, still no help. I keep getting messages from ebay to give feedback but how can I ifi think I have the wrong stuff. I t...
unauthorised deductionsfor charity from my sale
I recently sold an item on ebay and when i received the billing informaioni see that a deduction of £10.00 has been taken from tthe total price.I have not authorised this payment.I prefer to make my own contributions to a charity of my choice,when i ...
Click & Collect order not booked-in by the collection point.
Hello,I purchased an item from a UK seller that offered Click&collect. The item has been delivered to the collection point, as per the Evri tracking info. The collection point staff haven't booked in the parcel on their system ( as I haven't got a me...
Bateri
Helo I bought a battery for a dji mini 4 pro but it worked well for 4 months and it doesn't want to work with the drone. The drone is rejected. Can you replace it with another one?
those recent purchases
To whom it may concerns the recent purchases i have made was absolutely mistake. i was in the toilet when my 3 years daughter was playing with my computer and made mistake by pressing the buy keys buttom. please i want you to cancel all the recent it...
Log in verification
I tried to purchase a ‘buy it now’ item and was asked to log in. For some reason my password details didn’t match my account name (even though they did while making a purchase yesterday). While trying to reset my password I am asked for my mobile pho...
Should I accept a return if the buyer choose to order a Large and then decides she needs a medium?
Needing advice of I sold a belt which had multiple adjustment holes tosuit every one and the buyer purchases my item which was clearly described as a Large and still had tags saying the same a Large then they decide oooo I am now a medium of which th...
Return from buyer in denmark
A buyer in Denmark bought a historic newspaper from me (in the UK) and I sent the paper off to him - newspapers are large format so I folded it to send in a large letter? He now wants to return the newspaper having started a case because the newspape...
if I don't have a printer how do I get the postage label and at the price listed on Ebay?
I don't have a printer, am sending an item to Glasgow from Manchester, how do I get the postage label without a printer? for the price quoted by Ebay? advice welcome
how to give feedback when a buyer does not pay and the auction is cancelled?
A buyer won a high value auction. Then radio silence. Then msgs to say did not want to pay and asks me to cancel auction. I did and relisted the item but will now miss Xmas buying slot. I reported seller but am unable to give suitable feedback to war...
Resolved! Ebay is using Evri for simple delivery
I am disappointed that Ebay is using Evri for its simple delivery option. After 2 weeks I'm still waiting for my package which was supposed to be delivered in 2 days.
3 month ago i have closed my EBAY account but they dont let me close it and still keep taking paymen
Hi I have closed my ebay account but they don't let me close account But still taking mony for nothing from my account
Concerning adding a bank account to eBay
Hi guysi have a Mettle NatWest business account. I seem to be unable to add this account to my ebay transfers. thank you
ADD CANCELLED
Does anybody know why my advert just come off as “unsold” and it didn’t even do the full time
Purchase cancelled
I bought an iPhone 13pro, but after auction ended, my winning purchase stated as Cancelled. Why does this happen?
Getting money out of eBay
I have recently sold two items which have been paid for but , for reasons known only to eBay, they have not transferred the money to my account. There is no dispute and my account is not on hold for any other reason. None of the articles on the site ...
RING floodlight cameras Not new
Hi, bought from the same business seller in 2 transactions 3 x RING floodlight cameras almost £300. Sold as brand new, they were correctly sealed when they arrived. Came to install 5 week later and all 3 did not work correctly. I contacted RING direc...
Resolved! Payment not trnasferred to bank account.
I am a first time user of eBay. I have sold an item, posted it a week ago and as far as I can tell it has been received. The payment is sitting in my eBay account. How do I get the payment transferred to my bank account (I have already entered the ac...
Message supposedly from E bay
I have recently received a message saying that a order I have recently purchased coul have been withdrawn and could be potentialy dangerous.Unfortunately I am not told what that order is.
Auction timings
I bid on an item which ended at 7.16 pm but I lost to a bid timed at 7.16.08 Why?
why is ebay removing negative feedback
I recieved my item that was not as described and could not be used in the United KingdomI left a bad review for the sellers miss information about the product boughtI have noticed that my review has been removed by ebayIf ebay are removing bad review...
Car buying help.
I need some advice I bought a car recently and it must of had a fault when I got it delivered, and now I've had it checked over it needs expensive repairs. The seller is saying it was perfect when he delivered it and because he sold it at trade price...
Voucher not applied when ebay uses auto payment
I made an offer and it would not let me apply a voucher until the seller agreed price.The price was agreed ebay took the payment automatically and did not apply the 20% voucher code?Given I can not enter the code in the best offer screen and Ebay did...
Returned but seller hasn’t refunded
I purchased an item but was way too small. I returned it and provided tracking number for seller. When I asked seller why hasn’t refunded yet, he said he hasn’t received it but tracking number shows delivered to him by Royal Mail. I sent him this con...
Error on item title
Need to correct title in listing for a car as no space between numbers means car search not working
item was being delivered by Amazon but damaged in transit
how do i get in touch with ebay regarding damaged item , i was told by amazon to contact seller which i did and was told to open a case with ebay regarding damaged item ,but it won't allow me to contact ebay ,do i have to wait a certain period of tim...
Fake Product. How do I get my money back?
Been sold a fake coin. I have not contacted the seller as he is a crook. How do I get my money back?
Resolved! Where is the option to leave feedback?
According to ebay help, go to My Ebay, select the item and select Leave Feedback.Ok, so where is the option? (screenshot provided)
Problems with seller
Hi. I purchased a diesel heater on 23/10/24. I had the heater installed 28/10/24 to find a couple of the functions don't work. They sent over instructions but I still can't get the heating to work properly. 6/1124 they offer me a 10% refund, I reused...
Seller is not accepting messages
What do I do? The seller is not accepting inbox messages. I ordered 3 jumpers - only one was delivered today even though the delivery status for all 3 say “delivered”. How can I get my other 2 jumpers? Or a refund?
Yodel delivery selected and paid for, but unavailable and alternatives more expensive
How do I ask the buyer to amend their delivery service, and pay more for delivery, as the selected service in unavailable?
Resolved! Amending Feedback
I have now received a refund so want to amend my feedback for the seller. I have received an email from the seller saying they have sent me a feedback revision request but have not received this as yet. Does it take some time for a feedback revision ...
refund to buyer. he supplied wrong name/address. Argentina customs wouldn't release parcel to buyer
i want to refund the cost of an item to the buyer.he supplied wrong name/address.Argentina customs wouldn't release parcel to buyerItem has been returned to mei am happy to refund cost of item but not be out cost of postage (was as much as value of i...
Accepting an offer
When you accept an offer does that include postage that was listed separately. If the offer looks to come from USA are you expected to swallow the cost?
Accounting for packaging costs under Simple Delivery
I am trying to create a listing and and considering the simple delivery option. However, that seems to only cover the cost of a label and the actual delivery cost. It does not seem to cover the cost of the packaging. How can the cost of the packaging...
EVRI REFUND
Hi, I'm a new seller on eBay. Evri lost my parcel; I refunded my buyer, but when I contacted Evri about a refund, they sent me an email after three weeks with this information."After looking further into your enquiry unfortunately I am unable to take...
Search error.
can anyone help with this error that I get, each time I try and search for an item please??
Seller Disputing a request to return and refund
A buyer has requested a return and refund for an item claim was damaged in the post and as a result pieces were missing (Lego vehicle). The vehicle was built complete and placed in the original box and securely packaged. There were no missing pieces ...
Recall
I’ve just received a message for a product recall but I’m unable to find item in my purchases what can I do thanks
Unable to reply to messages
Hi, I'm unable to reply to a buyer's message. The app lets me write but doesn't send it (also tried from the website). No specific error message. Need help please. Thanks
Resolved! INR Case Opened - Item then arrived, but broken!
Hi,I ordered a vintage bottle of perfume. The seller sent via Evri. Item has not been updated on tracking since 5 December so I opened 'Item not Received'. The item eventually turned up today (16th December) in a Jiffy bag which was very well worn an...
rude seller and can i do anything about it
hello Been looking for a old war film and saw a advert for the film i wanted advert shows 11 dvds text of advert says 9X dvd for sale when i received items there was 10 dvds when i pointed this out to seller he got very Offensiveand rude dont want a ...
Selling for free
For some reason even though it states to be free to sell, it somehow charged me money for listing an item.
Cannot Get Product via API for eBay seller account
Hi, I'm trying to retrieve the product list from my seller account via the API. However, I am receiving a response indicating that I have 0 items, while I can see many listings in my eBay UI. I'm using the endpoint: https://developer.ebay.com/devzone...
No ebay notification
I purchased 2 board games recently (13th Dec) payment has been taken but no email confirmation received also nothing appearing in my ebay account for the purchases
Mobile phone
I recently bought a phone the return window has gone and now the phone is useless as it’s blocked due to being reported stolen/lost
