Account locked - NEED HELP PLEASE

My account has been locked because I changed the phone number from my uk sim to my Dubai Sim as I live here now. But eBay thought my account has been hacked. It says I need to reset my password in order to unlock my account, but to change password the one time password gets sent to my old number, and I can’t access that here in Dubai. I just don’t know what to do, is there like a customer service email please? Not phone number, as I can’t make calls. 

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Account locked - NEED HELP PLEASE

If you have moved country you cannot use your account if it was registered in Dubai,  but will have to open a new account here if this is your country of registration, and register for eBay's Managed Payments if you haven' t already done so,  see here:

 

You need to provide eBay with details of a bank account and have this account verified.  The usual method here, is for eBay to send 2 micro deposits into that nominated bank account for you to receive,  and confirm to eBay.

Once this is completed,  you will be able to list items for sale,  and receive payouts from those sales.

This will show you how to register for eBay's Managed Payments.

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

If there is an issue with the registration contact eBay Customer Services,  who have full access to your account,  and can see where the issue lies and explain the steps you now need to take.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

 

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

 

@ilsho32 

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