Return not fulfilled

[rileys_grandpa]

I bought two car covers of different sizes on separate listings and they were both poor quality. Torn easily at the area where the securing straps are attached.

I raised a return and the buyer offered me discounts but I insisted I wanted a refund. 
Seller then advised he’d sent new items and closed the return. 
I didn’t actually want replacements due to the poor quality, but needless to say, the replacements didn’t arrive either. 
I can see how to contact EBay 

[plpmr]

Exactly how did the seller close your case because if you opened a not as described case they cannot close it.

[tressygirl · Accepted solution]

The only way a seller can close a return for item not as described is if the case times out and you do not escalate the case in time.  This can happen if you listen to a seller stalling any refund with excuses and promises.

For any future issues like this never agree to a replacement but always to a refund and remember to escalate a case if it's not resolved in 3 days,  and you'll receive a full refund.

Once closed another  case for the item (s) cannot be opened with eBay.

You can try your payment provider now for help with a refund.

@rileys_grandpa 

[rileys_grandpa]

Sent from my very well known brand of tablet.

[rileys_grandpa]

Hi, I’m not sure but it says here that he declined the refund.
After 12/12/24 he carried on making offers until eventually I heard nothing more..

[rileys_grandpa]

Hi,

Thanks for responding. 

Looks like I was duped by delay tactics.

Won’t happen again 😤

Thank you 🙏🏻 

[tressygirl]

You're welcome.

Annoying when you realise you have ben duped as you say,  but a learning curve, and I'm sure it won't proceed to this again for you,  for any future purchases.

@rileys_grandpa