UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Buyer paying postage twice
My buyer had to buy the postage label (as normal) which I then used this money to purchase the QR code to ship the item. For my buyer to collect the item, royal mail made the buyer purchase another label. How can I get ebay to refund the buyer for th...
Deposit Being Held
Seller on here had a car advertised, I spoke to him about the car and put a deposit on the car to hold it. We agreed that if the car was not in the condition he said it was in the advert that I would have my deposit returned. I hired a car, got a fri...
Buying as a quest, item did not arrive
I bought an item as a guest although I do have ebay account. Almost three months passed. The item has not arrived. Because I have an account associated with the email I used to buy as a guest, ebay does not think that I bought anything. When I told e...
Ebook issues
Purchased e book set, seller sent link with pdf format which doesn't work (tried various methods), required for birthday present but delayed response and now not replying to message. Listing has since been removed for policy violation. Can anyone hel...
Two RC cars on auction, buyer setup a 'collect' but agreed postage - Courier lost one, what to do?
I purchased two RC cars as a set from a seller. They stated collection only but when messaged before end of the action they agreed they would allow this and sort out a postage cost if I won.I won the auction, the seller added £15 to the invoice reque...
Buyer wishes item to be sent via post after selecting collection
Buyer wishes item to be sent via post after selecting collection is it possible to change and send an invoice for the postage?
Order cancelled and customer refunded without payment being received
How can ebay refund a customer who's payment has not been received yet?
Buyer is returning an item. How will the return label be generated for them?
Buyer is returning an item. How will the return label be generated for them?
Sellers of personalised goods misleading customers
Sellers of personalised goods (especially wallets) are deliberately misleading customers. They advertise a personalised price of £9.99 or less in their main heading but when you view the product the actual price for a personalised wallet starts at £1...
Collection address
Good afternoon I’ve sold an item which needs collecting - but I can’t send my details to the buyer as eBay state I’m not able to share my details ? can anyone help me please ? thanks
Yodel not delivered parcel, refund query
Buyer has requested a return as item hasn't arrived. She said yodel aren't delivering anymore and has done a 2 hour round trip to collect but the queues are too long and wants a refund. Item was posted on 3rd Dec. Will it be returned to me after refu...
Listing expired
Hi I've just bought a fragance from ebay few days ago,but,from unknown reasons when I try to see the listed item with the description it is a message saying the listing is not there ,and ,I cannot see the sellers as well like everything was vanish in...
Non payment
Hellowhy can’t I leave negative feedback for a buyer who doesn’t pay. Thanks
Resolved! Request for national insurance number
Hi everyone, yesterday I got a legitimate request off eBay for my national insurance number because I’ve gone over my digital threshold over a calendar year of selling 30 items or earning £1740. My issue is that on the app I’ve sold 22 items and in r...
Evri drop off - how to
Hi It's my first time using evri to send something I sold on ebay. I purchased a label but then what do I do? I looked up Evri website it says I need to 'book' a locker or drop-off. But throughout the process I had no option to book this within ebay....
Account on hold to verify identity
i have my ebay account last 10 years and now they put on hold with my payment and ask me verify my identity and i just spoke one of Ebay representer about why my account is on hold and asked me to verify my identity with my passport or driving licenc...
Buying options
HiCan I send an announcement on ebay both to sellers and other buyers requesting to buy a specific item?Thank you
delivery
You were send to me items that I do not order but I have order Multivitamin but you were send to me milk thistle which I do not order and still I have not Multivitamins I have order I want give you back Milk Thistle and want to have Multivitamin I wa...
New seller
As a new seller ebay hold my funds for 2 weeks. Can anyway tell me how long this goes on for or is it until i get a certain amount of feedback or a certain amount of money from selling? I've tried to find out on other threads but not found the actual...
Curtain rail
Absolutely fuming return parcel with your lable for a refund of £13...and after running all over to return it you sent me £5..absolutely disgusting supposed to be free . I would have kept it if I'd have known...I want to speak to someone important
Seller
The item was sold 13 of November 14.11.24 was posted have recipet. On 17.12.24 ebay let the buyer open a case so item not delivered but past more 30 days.Now buyer want refund. But item was sent,why I must do a refund if my item gone???????
My eBay not working today
My eBay account not working today
Free Collection
The ebay entry offered a Free Collection option. When l asked him about it, he stated that he does no provide a Free Collection option. Isn't this a Misdescription of Goods or Services?
Selling escooter
Made my ad for my my e scooters sake.Won't let me post untill I place a warning about the legality of riding them ect.Can't ad this warning . Can't even find a waring ti ad
Resolved! Return
Hi I want return the item because not fixing for my car and item is bed condition thank you
Contacting bidder
Does anyone know how to contact someone who’s bidding on an item I’m listing when the listing is still active. I can’t change my reserve price and I can’t contact people who are bidding.
Resolved! User cancelled a buy now order then immediately relisted for higher price.
Hi, I bought and paid for an item December 11th. Late last night, December 17th, the seller cancelled the order claiming the product was damaged. Immediately after cancellation they relisted the same item for a higher price. Naturally I'm now without...
Account on stop
I’ve payed my fees but I’m still on stop
Fake item purchased from EBay
Can anyone help?I have purchased a well known branded item from EBay which has been proven to be fake. Even the seller admits this in our messages and apologises but wants the fake item returned at my expense before he will refund. EBay knows this an...
Address not recognised
I’m trying to update my address on my eBay account. It states address not recognised, the address is on the Royal Mail website. Impossible to talk to an actual person at eBay!
Item not in the box
Hi advice needed please, purchased a hammer, seller sent, box got split and the hammer was lost but my son didn’t realise when he took the parcel in as he wasn’t aware what should have been in there. I contacted Royal Mail who said I can’t claim yet!...
Parcel left at my Front Door in the morning, but not there when I returned home in the evening.
I arrived home at 6pm to find an email stating the item had been delivered at 12pm. They sent a photo showing a package was left at my front door, which is only a few metres from a busy footpath. I searched around my property, but could not find a pa...
Resolved! order ready for collection
what happens if I don't collect?
Resolved! Return
Hi I have item for return I need help please
Postage cost refund
Hi. I purchased a parcel force cable for an item I sold. But postoffices did not accept the item saying it was too big. So I sent it on a pallet on different company. How can I get refund for the parcel force lable which I purchased?
Contact number for eBay or link to get them to call me back
Please can I get the link to eBay to call me back or a contact number please
Resolved! Need a refund for a faulty item but seller is no longer registered
I bought a new, shrink wrapped, box set of Better Call Saul. Listing was no refunds, which I was fine with. What I am not fine with, however, is that disks 1 and 3 will not play. Disk 2 does play, which shows that my laptop is working. There are 19 d...
Price change
I listed a sea grass stool on eBay for £25 plus postage. Item no 305295831871I have just been advised by eBay that this item has been sold for £10 plus postageHow can this be, when I have not authorised the discounted price?
MESSAGE FROM EBAY, WARNING ME ABOUT AN ELECTRICAL PRODUCT I HAVE BOUGHT
I have received a message warning me that an electrical item i bought may be faulty and catch fire! but it doesn't tell me which one and i have bought a few
Resolved! Item received not as described.
I ordered 6 kg of coffee but received only 4 kg. I see it as a mistake. I contacted seller to sort this issue and have reply back to send pictures of posting label. Which I did. In case if this issue will not go as I expect, how much time I have to s...
Item location
When I press list fix "item location" comes up as error. No matter what I enter it won't accept.
Returning an item
The return address is gibberish I’ve asked seller for address two days ago but I’ve not yet received it, what do I do?
Unexplained fees
I have had unexplained fees deducted for item 176714146386 net proceeds where £15.44 but I received £8.60. The fee for promotion was £1.85 there is no explanation for what the other deduction is, it simply displays a reduced balance.I did not use the...
sales increase advice.
Hi Everyone,I’m an eBay seller focusing on shisha-related products, including charcoal, filter tips. Electric Burners Etc. While I’ve seen steady sales, I’ve hit a bit of a plateau and can’t seem to increase my monthly sales beyond a certain point. i...
Please stop AI descriptions! It just causes laziness!
An awful decision on eBay's part. An AI description has no helpfulness. I don't need to read a product advertisement. All we all need to know is a first hand account of condition. It's just making sellers lazy and leading to even more returns.
Refund
Hi I need to refund my buyer but her moneys on hold in my account and will not let me refund her, how do I do this ? thank you
Dispute
Hi i contact you regarding a recent order i will like to make a dispute the buyer refuse to pay for shipping cost ,his parcel none of the local post office or dropp off shop would havr take it he had 11 boxes total of 140 kg wich cost 122£ and i had ...
Retuns
I've returned an item the seller agreed now he won't refund me
Feedback not current
My feedback never shows recent feedback until I click show all feedback. I have clicked sort to show recent instead of relevant and it just reverts back. The first feedback showing is months old and really annoying. This is on the iPad app.
Cancelled Sales
Hi, I am trying to sell my car. I've had the car sold on two occassions but each time the buyer has cancelled for flimsy reasons. Unfortunately every time I relist the car, I am charged another listing fee. Can't Ebay waive further listing fees as th...
Money taken from basket
I left 2items in my basket which I did not pay for overnight & next day when I checked, PayPal had taken the money without me purchasing the items leaving my PayPal account in dept, when I rang them they told me to contact ebay, but can't seem to fin...
Buying several items at once
A buyer wants to buy three seperately listed items and we have agreed a price for the lot. How do I send an invoice for all three items what do we do to finish the sale so I can proint a postage label etc.
Ebay accusing me of selling counterfeit products which isnt true! HELP!
I would like to sell 2 airpod pro 2 which are real with a model and serial number but Ebay keeps taking them down. What should I do?
Query.
I have received a message regarding an order from momax. I don't even know what it is,let alone ordering from it. Can any one advice please.
Haven't over priced. Looking to move items on in wonderful condition - sales slow.,
Very grateful for the sale of the items I have sold can anyone give me some good advise that will help with my sales? I am to say a little disappointed, Perhaps I am listing the wrong items. Not sure where I am going wrong....
Money
Hi my seller cancelled an order so he has refunded me my money but I have not received my refund which is going over 10 days now
Resolved! Does this smell like a scam?
I ordered an item from China early this morning and it was recently marked as shipped. The sellers page is now gone on Ebay. To me this 99% smells kinda scammy (also why is their not an easy to find Customer Support email instead of playing 'guess th...
Item not recieved
Hi I order a tv stand £28.00 the tracking still says not delivered. I bought it as a surprise for someone I then forgot about it after looking back on my account I realised they had not mentioned the item had been recieved, (which it has not been rec...
Case closed by Ebay - courier said item was "delivered" but never received
I wonder if anyone could help. My husband bought a book (cost around £28.00) in November. He opened a case at the end of November but the seller provided a tracking number which said that it had been delivered. So we presume that it has been delivere...
Resolved! Seller - item lost by inPost
HiI recently sold my old motherboard packed it securely and purchased my postage label via Ebay with added protection to the cost of the the sale of the auction. I dropped it of at an Inpost locker on the 4th December but nothing else has happend It’...
Restricted account challenge
I’ve had my account restricted for apparently selling counterfeit items or possibly fraudulent software. I was just selling personalised USBs but was restricted. how do I challenge eBays decision?
Ebay simple delivery weight
HiI've sold an item and printed the eBay simple delivery label. It's automatically printed as 1kg, but the parcel is actually 4.5kg. Royal mail won't accept it. What can I do? Thanks for any assistance.
Remove item from basket.
I clicked on an item by mistake and it went into my basket. THere is no remove icon next to the item and I don't know how to remove it.
ebay message about unsafe item
hi , I have been messaged by eBay stating an item I have purchased has been deemed unsafe / dangerous !! but there is no item specified in the message . how do I find out which item is under question ?? thanks
Sellers delivery options
Can anyone tell me if it’s ok for sellers to list Royal Mail and parcel force as delivery when in fact they use evri delivery company. I wasn’t happy been as I paid £3.99 for parcel force next day delivery and the seller sent it with evri next day de...
Coldplay tickets for sale for Wembley
As per headline.. the tickets are from a ebayer in Italy though.. how would i fare off if they were not genuine/it was a scam? Would be paying via paypal through ebay..
Bought an item then seller told me it was incorrectly advertised
I saw a DJI Mini 4 Pro and bought it as below for £255 Inc postage.Thought I'd git a bargain only to get a message from the seller saying he'd incorrectly advertised it. Should have been a dji 4k model. But photos on listing show its a mini 4 pro?Wha...
Faulty fridge freezer
Hello thanks for supplying this fridge freezer I notice the 12 month guarantee has not been forwarded to me . The unit is working ok except it makes a loud rattle like a cow bell now and then and feel this isn’t right please advise me on how this pro...
Change address of delivery request from seller
Hi there a seller told me to send an item to a different address eBay seems to think I already posted the item is it fine if i send to the different address than the label sent by eBay on my email ? the seller changed his mind and I maybe by mistake ...
Suspended for giving my phone number to buyer
Haven’t sold for over 2 years. Sold item as collection only on Saturday. Contacted the buyer and gave him my phone number to arrange collection. EBay have disabled me from contacting buyer again. Was told that I am suspended. Have not received any in...
Messages arent going through. Anyone have an idea why?
My messages to a. Buyer aren't going through. Anyone know why?
Yodel - my parcel is missing
My sold item was accepted by Yodel at the end in November -not received by the buyer. i have been on to Yodel for the third time and need eBay to get in touch with them - how do I do this ?
Opened a dispute on paypal closed my ebay dispute
I am a buyer who was likely scammed by a seller. I contacted them today after receiving an empty box full of cardboard rubbish instead of an iphone 15 pro max, but they said i cannot prove i do not have the phone stashed somewhere and it is likely so...
goods not arrived
I have been refused a refund from buyer and eBay for goods not received. Been in touch with the courier today they have said they never had a parcel for me at my address. So the seller just did not send anything out to me, but is refusing to even com...
eBay are removing Feedback.
I received my Baofeng RM-5 2 Way Radio/Walkie-Talkie that was not as described as it was described as New but was Faulty, I left a Negative Feedback review for the sellers misinformation about the product I purchased, All I said "Had to Return as the...
Banned
Hi my account was banned many years ago because my ex tried to sell an item not knowing it was counterfeit, can you over turn this does anyone know please.
Resolved! unresponsive seller
I made a mistaken purchase of a new iphone from a seller who does not accept returns but nevertheless i quickly messaged him to ask for a refund.The listing stated that it would be dispatched within two days but it is still waiting for dispatch five ...
Not happy with item seller offered parcial refund but not received
Bought 2 x wardrobes not happy as different from the photos & bad quality. Seller offers partial refund but not received
Can’t contact seller
Hi I bought an item paid in full it was collection only option sent a message to ask the contact details as there was no address or number of the seller waited almost week but no reply’s. I tried again sending message but it kept saying there’s a pro...
Resolved! eBay: Why is my selling page littered with sponsored adverts and listings from other sellers?
I am paying a monthly subscription for an eBay Shop and I think I have the right to have my listing pages restricted to my item for sale, not littered with sponsored ads and promoted listings from other sellers who may be in competition with me. It a...
Refund for item that’s not arrived
Do I have to close my not arrived claim for the seller to refund me? They are saying they can not refund while the case is open?
sold over 50 items to a new buyer with two different new accounts
At midnight I sold over 50 items to a new buyer with two different new accounts. Same name and addresses just different accounts. The person paid over £550. Completely new accounts.I am worried the person might open a dispute or trying to scam me som...
Luxurious items sold from a war zone
Dear all, I came across the following item If you check its location it is says Kiyiv, Ukraine. Isn't it weird that someone would be selling luxurious item from a war-stricken places? What do you all think?
Resolved! Seller
I just want to make everyone aware that I placed an order over a month again. They originally said my size in orange was out of stock so I could order another colour or have refund. I requested refund. That didn’t happen. After many repeat requests f...
Selling History
I sold on eBay earlier in the year and I have been trying to access my selling history but cannot find anything, I had a number of unsold items I wanted to relish but cannot find them. Is there a way I can retrieve them or have they gone for ever
Global shipping
I sold an item to America via Global shipping and it arrived damaged, how do I refund the buyer without me having to pay it back as I should be covered through GSP ?? Thanks
messages
I have sent a message to a member but it does not show in my sent folder
300 limit on free listing,
With regard to the new limit of 300 listings, when you relist in bulk it says relist for free, although your listing take you over the 300, eBay needs to get their Tech Guys to sort this out, if you relist in bulk it should tell you, the amount you h...
Item not received
I was asking the other day about NOT HAVING received a refund . I PAID BY CURRENT BANK ACCOUNT WHICH IS VISA DEBIT. ITS been a dreadful experience with a liar seller...It's 10 DAYS . I DONT UNDERSTAND WHY.ITEM WASNT EVEN POSTED TO ME .That's bad enou...
Resolved! downloaded app £5 off not working
I have the app but when I go to purchase and select "pay with" there is no option to add the voucher code for the £5 off. The voucher code does not work in the voucher box. I can see my code on my desktop but it will not let me use it via the desktop...
managed payments
If someone pays me with paypal and i have a private account, will this go straight into my ebay account
Bought mobile
I bought mobile online and paid for it he wanted me to pick up I said I can’t it’s to far so I said plz post it but he wanted the code so I gave him and nothing my money has gone no mobile what can I do I have been scammed I sent him loads of msgs no...
Withdraw funds
I have funds available there not on hold, and I can’t withdraw them ?.
Seller keeps contacting me
Seller keeps asking I need to confirm delivery but I have never did this before if not he is going to report me
Return
Hi there last night I received return request. I selling Nintendo switch as my description says used twice. Buyer open request for return as he says it’s scratch. There not any scratch I had photo before I send it. He open the request 5 days after he...
Resolved! encheres/Auctions
il ya des vendeurs qui changent l'heure de la fin des enchères ce qui me semble ce n'est pas juste. On n'a pas le droit de jouer avec notre temps libre There are sellers who change the time of the end of the auction which seems to me It's not fair. W...
Return Request Postage Query
Sold an item for £199 'freepost'. Posted it Royal Mail Special Delivery so it is covered by insurance - cost £8.75. It is due to be delivered this morning. Last night the buyer messaged to say they had purchased the wrong model in error & would like ...
Item removed
A watch I'm selling was removed because I used the word Submariner. There are literally hundreds of watches on here using the word submariner to describe them. Why have they not been removed? I'm so glad ebay is failing.
Customer left a neutral feedback by mistake
Hello! The above two customers accidentally left us neutral feedbacks, but they actually intended to give us positive feedbacks. Since these two neutral feedbacks have affected the account's credit limit increase this month, we hope you can help us r...
Failure to delete negative feedback
Hello, we've encountered a problem. We had reached an agreement with the customer before, and the customer agreed to help us delete the negative feedback. We also sent the link for removing the negative feedback, but the customer didn't receive it. A...
Resolved! Post to Greece
Hi. I want to buy something from uk and the seller does not posts to Greece. I there another way so I can buy it? Thanks.
time away
hi can you still add products too ebay account while on time away, i want to put sales on hold while taking a break but also want to add products over Christmas time.
My advice to everyone
My advice to everyone is find another platform to buy and sell. Ebay is terrible!
Item showing up as not arrived so i cant return it
Its impossible to get any human support from ebay ive spent hours going round in circles, i bought an international item which arrived faulty, the seller is totally unhelpful but i need to return - how when it shows as not arrived?
Asking another buyer to sell an item that they won
HiIs it possible for me on ebay to ask another buyer to sell an item they won to me?
Evri opened and ruined item I sent
I sent a collectible figure to a buyer with secure packaging with evri, evri opened the item stuck a postage sticker to the box(which can’t be removed without damaging the box) and damaged the box in transit. Buyer wanted a refund which I sent but af...
Item sold
Sold an item late last night, this morning I have a dispute that the y buyer don't recognise the purchase ,his payment has not cleared and eBay are holding money that was sitting in my account, even though the zero feedback buyers payment has not cle...
Resolved! Customer support
I purchased some chemicals but got sent somthing different. I messaged them but no response. I tried to contact ebay for help twice, still no help. I keep getting messages from ebay to give feedback but how can I ifi think I have the wrong stuff. I t...
unauthorised deductionsfor charity from my sale
I recently sold an item on ebay and when i received the billing informaioni see that a deduction of £10.00 has been taken from tthe total price.I have not authorised this payment.I prefer to make my own contributions to a charity of my choice,when i ...
Click & Collect order not booked-in by the collection point.
Hello,I purchased an item from a UK seller that offered Click&collect. The item has been delivered to the collection point, as per the Evri tracking info. The collection point staff haven't booked in the parcel on their system ( as I haven't got a me...
Bateri
Helo I bought a battery for a dji mini 4 pro but it worked well for 4 months and it doesn't want to work with the drone. The drone is rejected. Can you replace it with another one?
those recent purchases
To whom it may concerns the recent purchases i have made was absolutely mistake. i was in the toilet when my 3 years daughter was playing with my computer and made mistake by pressing the buy keys buttom. please i want you to cancel all the recent it...
Log in verification
I tried to purchase a ‘buy it now’ item and was asked to log in. For some reason my password details didn’t match my account name (even though they did while making a purchase yesterday). While trying to reset my password I am asked for my mobile pho...
Should I accept a return if the buyer choose to order a Large and then decides she needs a medium?
Needing advice of I sold a belt which had multiple adjustment holes tosuit every one and the buyer purchases my item which was clearly described as a Large and still had tags saying the same a Large then they decide oooo I am now a medium of which th...
Return from buyer in denmark
A buyer in Denmark bought a historic newspaper from me (in the UK) and I sent the paper off to him - newspapers are large format so I folded it to send in a large letter? He now wants to return the newspaper having started a case because the newspape...
if I don't have a printer how do I get the postage label and at the price listed on Ebay?
I don't have a printer, am sending an item to Glasgow from Manchester, how do I get the postage label without a printer? for the price quoted by Ebay? advice welcome
how to give feedback when a buyer does not pay and the auction is cancelled?
A buyer won a high value auction. Then radio silence. Then msgs to say did not want to pay and asks me to cancel auction. I did and relisted the item but will now miss Xmas buying slot. I reported seller but am unable to give suitable feedback to war...
Resolved! Ebay is using Evri for simple delivery
I am disappointed that Ebay is using Evri for its simple delivery option. After 2 weeks I'm still waiting for my package which was supposed to be delivered in 2 days.
3 month ago i have closed my EBAY account but they dont let me close it and still keep taking paymen
Hi I have closed my ebay account but they don't let me close account But still taking mony for nothing from my account
Concerning adding a bank account to eBay
Hi guysi have a Mettle NatWest business account. I seem to be unable to add this account to my ebay transfers. thank you
ADD CANCELLED
Does anybody know why my advert just come off as “unsold” and it didn’t even do the full time
Purchase cancelled
I bought an iPhone 13pro, but after auction ended, my winning purchase stated as Cancelled. Why does this happen?
Getting money out of eBay
I have recently sold two items which have been paid for but , for reasons known only to eBay, they have not transferred the money to my account. There is no dispute and my account is not on hold for any other reason. None of the articles on the site ...
RING floodlight cameras Not new
Hi, bought from the same business seller in 2 transactions 3 x RING floodlight cameras almost £300. Sold as brand new, they were correctly sealed when they arrived. Came to install 5 week later and all 3 did not work correctly. I contacted RING direc...
Resolved! Payment not trnasferred to bank account.
I am a first time user of eBay. I have sold an item, posted it a week ago and as far as I can tell it has been received. The payment is sitting in my eBay account. How do I get the payment transferred to my bank account (I have already entered the ac...
Message supposedly from E bay
I have recently received a message saying that a order I have recently purchased coul have been withdrawn and could be potentialy dangerous.Unfortunately I am not told what that order is.
Auction timings
I bid on an item which ended at 7.16 pm but I lost to a bid timed at 7.16.08 Why?
why is ebay removing negative feedback
I recieved my item that was not as described and could not be used in the United KingdomI left a bad review for the sellers miss information about the product boughtI have noticed that my review has been removed by ebayIf ebay are removing bad review...
Car buying help.
I need some advice I bought a car recently and it must of had a fault when I got it delivered, and now I've had it checked over it needs expensive repairs. The seller is saying it was perfect when he delivered it and because he sold it at trade price...
Voucher not applied when ebay uses auto payment
I made an offer and it would not let me apply a voucher until the seller agreed price.The price was agreed ebay took the payment automatically and did not apply the 20% voucher code?Given I can not enter the code in the best offer screen and Ebay did...
Returned but seller hasn’t refunded
I purchased an item but was way too small. I returned it and provided tracking number for seller. When I asked seller why hasn’t refunded yet, he said he hasn’t received it but tracking number shows delivered to him by Royal Mail. I sent him this con...
Error on item title
Need to correct title in listing for a car as no space between numbers means car search not working
item was being delivered by Amazon but damaged in transit
how do i get in touch with ebay regarding damaged item , i was told by amazon to contact seller which i did and was told to open a case with ebay regarding damaged item ,but it won't allow me to contact ebay ,do i have to wait a certain period of tim...
Fake Product. How do I get my money back?
Been sold a fake coin. I have not contacted the seller as he is a crook. How do I get my money back?
Resolved! Where is the option to leave feedback?
According to ebay help, go to My Ebay, select the item and select Leave Feedback.Ok, so where is the option? (screenshot provided)
Problems with seller
Hi. I purchased a diesel heater on 23/10/24. I had the heater installed 28/10/24 to find a couple of the functions don't work. They sent over instructions but I still can't get the heating to work properly. 6/1124 they offer me a 10% refund, I reused...
Seller is not accepting messages
What do I do? The seller is not accepting inbox messages. I ordered 3 jumpers - only one was delivered today even though the delivery status for all 3 say “delivered”. How can I get my other 2 jumpers? Or a refund?
Yodel delivery selected and paid for, but unavailable and alternatives more expensive
How do I ask the buyer to amend their delivery service, and pay more for delivery, as the selected service in unavailable?
Resolved! Amending Feedback
I have now received a refund so want to amend my feedback for the seller. I have received an email from the seller saying they have sent me a feedback revision request but have not received this as yet. Does it take some time for a feedback revision ...
refund to buyer. he supplied wrong name/address. Argentina customs wouldn't release parcel to buyer
i want to refund the cost of an item to the buyer.he supplied wrong name/address.Argentina customs wouldn't release parcel to buyerItem has been returned to mei am happy to refund cost of item but not be out cost of postage (was as much as value of i...
Accepting an offer
When you accept an offer does that include postage that was listed separately. If the offer looks to come from USA are you expected to swallow the cost?
Accounting for packaging costs under Simple Delivery
I am trying to create a listing and and considering the simple delivery option. However, that seems to only cover the cost of a label and the actual delivery cost. It does not seem to cover the cost of the packaging. How can the cost of the packaging...
EVRI REFUND
Hi, I'm a new seller on eBay. Evri lost my parcel; I refunded my buyer, but when I contacted Evri about a refund, they sent me an email after three weeks with this information."After looking further into your enquiry unfortunately I am unable to take...
Search error.
can anyone help with this error that I get, each time I try and search for an item please??
Seller Disputing a request to return and refund
A buyer has requested a return and refund for an item claim was damaged in the post and as a result pieces were missing (Lego vehicle). The vehicle was built complete and placed in the original box and securely packaged. There were no missing pieces ...
Recall
I’ve just received a message for a product recall but I’m unable to find item in my purchases what can I do thanks
Unable to reply to messages
Hi, I'm unable to reply to a buyer's message. The app lets me write but doesn't send it (also tried from the website). No specific error message. Need help please. Thanks
Resolved! INR Case Opened - Item then arrived, but broken!
Hi,I ordered a vintage bottle of perfume. The seller sent via Evri. Item has not been updated on tracking since 5 December so I opened 'Item not Received'. The item eventually turned up today (16th December) in a Jiffy bag which was very well worn an...
rude seller and can i do anything about it
hello Been looking for a old war film and saw a advert for the film i wanted advert shows 11 dvds text of advert says 9X dvd for sale when i received items there was 10 dvds when i pointed this out to seller he got very Offensiveand rude dont want a ...
Selling for free
For some reason even though it states to be free to sell, it somehow charged me money for listing an item.
Cannot Get Product via API for eBay seller account
Hi, I'm trying to retrieve the product list from my seller account via the API. However, I am receiving a response indicating that I have 0 items, while I can see many listings in my eBay UI. I'm using the endpoint: https://developer.ebay.com/devzone...
No ebay notification
I purchased 2 board games recently (13th Dec) payment has been taken but no email confirmation received also nothing appearing in my ebay account for the purchases
Mobile phone
I recently bought a phone the return window has gone and now the phone is useless as it’s blocked due to being reported stolen/lost
Ebay has sent me an email saying i may have a safety issue with product i purchased. But didn't iden
Ebay has emailed me a warning that an item I purchased may be hazardous.But didn't identify it. Just said it was not CE Approved. And as Ebay in its wisdom doesn't have a general customer service query category I can't ask them what it is Any thought...
Mark somthing as delivered
I have recieved my package how do I mark it as delivered?
Ebay member IN USA not being able to see my listings on Ebay Uk
Hi. One of mu customers can't see my listed items. It says none listed even though there are some. I am in UK and others in USA can see the listings. Any ideas or suggestionswhy this person cannot please? Thank you
how to buy
hello IM from Iraq , actually I have problem in creating account because there is no Iraq in the list of countries so how can I buy something from e bay ??? I cant create account so I cant get the seller contacts information to deal with him please h...
Selling issue
I have an item i would like to sell. I put an ad together with photos and thought ok it's all ready to go? Wrong, a code was supposed to be sent to my phone before ad could be published, no code arrived, tried this 5 times, nothing. Tried to other op...
Bought a item a week ago and paid straight away but nothing from seller send him 3 different message
What can I do if seller takes payment but then doesn’t send item I think because he didn’t get enough money for his auction but he should have put a reservation on it
heater blanket
hi. I still haven't received any refund from the buyer
Payment card
My payment card has stopped working on e bay. I have tried loading my details back on but it wont accept this card any longer and keeps telling me to load a different card. I have also tried scanning the card but still the same result.
Customers Rudeness at this time of year
Does anyone else find customers just become more and more rude at this time of year. It's supposed to be a time of goodwill, but year on year it becomes a time of rudeness. 3 negatives received today after none for a year, One from a newbie who order...
How do i get to talk to a human ?
I have exhausted the so called Ai robots and FAQs and haven't found an answered to my question
Resolved! Return label incorrect
Hi, Bought an item but it came damaged, Had to open a return through Ebay as seller wasn't responding even though it says returns accepted, on the very last day before Ebay steps in they sent a return label through Ebay , the problem is this label is...
remove postage once paid
A buyer has paid for the purchase and accidentally clicked and paid for postage but wants to collect in person. How do i change the order to collect and get ebay to refund the postage?
eBay
Hi using eBay app says i need newer version how to
My item sold again but the 1st buyer never cancelled
Not sure how to proceed.. My item sold again so I assume the 1st buyer cancelled however I had no note on this. I have msg them to see if they wanted a refund.. , they payed but never picked up. Should I just refund them? I am quite confused.. should...
Selling
I request to speak to someone about my removed listings
Item delivered but not received by buyer
Hi, I had buyer contact me about an item I sold to them and said the item was never received, the item was sent Royal Mail second class , after chatting with the buyer and Royal Mail sending email confirming item was delivered to buyer address ( inc ...
I have an item using free listing in the UK. Someone has asked can I send it to India. What fees
I have an item using free listing in the UK. Someone has asked can I send it to India. How do I change listing. What fees would there be.
I have sold 6 items over the weeken
Hi I need some help I am new back to ebay , I have sold 6 items over the weekend and I have the app on my phone by mistake I have pressed on one of them on my phone and it went off screen due to me swiping on the item by mistake . I have 5 items on t...
Item not received
Ordered a bracelet- not received, marked as despatched, tracking number invalid/not recognised - can’t get past automatic entries to report it or past automatic messages- can’t get to talk to anyone!
Payment on hold
I have a payment on hold until 3 January the happy with the plastic shed he told me to talk to you get my money now
Payment on
I been told to wait until 3 January for my money on hold the buyer happy with the plastic shed he told me to talk to eBay
I have refunded the buyer but they have not posted back the item
Hello I have refunded the buyer as they were not happy with the item. Unfortunately I have not posted the item back to me and they are not corresponding anymore. I cannot figure out on the eBay platform how to ask eBay to step in with this issue. Man...
Highest bidder but reserve not met. Requested the reserve price but was refused
I bid for an item. I was the highest bidder on both occasions but the reserve wasn’t met. So I asked what the reserve price was and the seller refused to give this.
Call mee
Please call me I try to resolve my issues but not resolved
not able to open business account
register for new fresh business account using different email but with same number and address. I already have personal account I am not able to switch even created new business account it still say my account type is personal. any idea to solve this...
Can anybody help me with a refund please.
Help with refund.
buy it now price
the buy it now price wont reduce as it has turned grey when i am trying to adjust it, as i have someone inyersted to buy it, why can i not change it to the lower price?i have done this previously and it worked easily
Fees
Can't find the answer to this....is it completely free to sell used vehicle (motorcycle) partsThanks
paying for postage from funds available and not bank
anybody know how to change setting to pay from available funds rather than bank
Why didn’t released my eBay funds
I’m very angry with about waiting over a week to release my eBay funds that should release by now I need it asap I’m not very happy waiting too long .
Return and refund
Dear Sir/Madam I purchase an item but it doesn’t match with the information which the seller provided in the description . I requested to return the item but the seller doesn’t response for the return label as it’s provided in his policy ( if the w...
Simple delivery
Hello. im trying to relist some items but when I try and list I get a message saying Seller not eligible for Managed Postage. However, the items I’m listing are collection only. Any ideas??
Resolved! New Postal Service
I do not have a printer and I know, these days, it will seem odd but nor do I have a mobile phone. I have always taken my sold items to the Post Office and paid the required postage over the counter. They give me a receipt with a number (not a tracki...
Resolved! Haven't logged into my account in a while - made a massive mistake
Hi, I hadn't logged into my account as I was travelling for the past 6 months, came back and decided to log in tonight and saw that an item had been sold but then the buyer refunded as they hadn't received the item (rightly so). Can I relist the item...
I can’t see option to offer a second chance
Just had a buyer request to cancel as clearly tied up in the bidding frenzy. I’ve agreed to cancel however there’s no option visible for me to offer a “second chance offer” to the next bidder, it merely says relist
Resolved! Ebay just sold an item of mine two days after the auction ended for the start amount.
Obviously I can cancel this but I want to report the issue and have ebay own and fix it. Any thoughts?
Overseas Buyers and Ebays International Delivery
A buyer in a foreign country is claiming 1 of 6 items supplied in original packing and outer boxes (2 to a box) was damagedNot offering any proof of outer box and packing for all 3 boxesOnly showing one of the manufacturers own packing inserts I rece...
Return request
https://www.ebay.co.uk/itm/296023226445 I purchased the above last month and a few days ago I received an email from Ebay advising that the product is subject to a recall from the manufacturer due to a banned ingredient being used in the product. The...
Offer was accepted but item didn't sell
I had an item listed and someone sent me an offer. I accepted the offer and waited but the item just stayed as an active listing and didn't move to the sold section. When I went to the listing, it had options as if there was an offer still active but...
iPhone faulty after 2 months
Hi! I wondered if you had any ideas of what to do? I bought an iPhone from a private seller and the charging was a bit off - it didn’t work with my charger but I thought maybe the cable was bad so I messaged the seller about 2 weeks after purchase, h...
Seller is scamming me in a way
Seller made me pay twice for an item after I told him to not accept the offerhere is what happen.. seller was selling an item but had 2 different measurements which got me confused, so I sent an offer and noticed I should Cancel because I might get s...
i sold a car the buyer would not contact me so i cancelled the order the car was relisted i dec
ided to cancel the listing, do i have to pay the £14.99 listing fee?
Why I cannot sell more items
I have 100% positive feedback as a buyer, I decided this month to be a seller as well, I have sold already 3 items, I've tried to advertise more items and there is a monthly limit...I cannot understand why, Thanks
Someone asked me is ebay finished!!
well yesterday i sold more on facebook and amazon in one day than ebay all week what shall i tell them???
Paying for Returns for goods that arrived too late
I order good on 1st December with a deliver date of 4th to 9th December . The delivery company kept changing the dates on tracking and needed these ASAP. I have contacted the supplier 5 days ago asking them to cancel the order and they were usless. O...
Proof of age
Wanted to bid on a "draw knife", but I need to prove age. Been on eBay since 2004, so unless I signed on a a zygote, it's safe to say I'm over 18. A draw knife is NOT a weapon. But eBay wants credit card info. I don't use a credit card. They've all b...
