Member To Member Support

Resolved! Seller asked me for my national insurance number

The seller has asked me for my national insurance number? Is this required or am I being scammed?

Creating New Account on UK Leaving US because BBE

HelloI have been a seller at Ebay.us for 22 years, US account, UK sales and shop, 100% feedback, and the got my account blocked permanently, due the infamous "BBE", only because Mr Trump tariffs, caused Portugal postal service to deny USA shippings.I...

ALIEXPRESS seller trading as UK seller changing names weeks of waiting no way to contact ebay

Item purchased on the 6th of May. On the 12th seller contacted under name "best-mart6" asked question if the item was posted I was told NO. Today checking the progress item still not posted and seller name changed to "maspgatgetvice" replied whit aut...

Resolved! Why is this ring a restricted item?

I sold this ring at a knock down price (see pic) and sent it off to the GSP who have refused to ship it on and, as you can see, will not let me have it back. I'm not losing out as I keep my payment, the buyer is sad even though they will be refunded....

Global shipping programme

I have only ever sold in the UK but would appreciate other folks' views on Global Shipping Program - is it as simple as described? Hoping to sell vintage t-shirts and merchandise which seem to sell better overseas. Thank you.

Partial refund scam

International Buyer purchased item, requested return as not as described, Then sent a message asking for a 33% partial refund to close the case !!!!! The member has just joined and already asking for refunds etc. The return process for international ...

Resolved! Huraira Vault ARGOS Ilford

Sold a high valued item to a buyer in Canada, the address given for the item to be sent is Huraira VaultARGOS IlfordDoes anyone know if this is a scam or not, or how I can speak to someone at eBay about it?

Global shipping program not including USA

HelloI have an auction live that is using the Global Shipping Program. For some reason it's not including the USA as an option. I only noticed this when a possible buyer sent a message asking if I shipped there. I've set the country of manufacture, a...

Red flags or worrying over nothing? Opinions please

Hi, I've sold an item (pokemon related £200 value) the buyer, they have zero feedback and their location is down as the united states. Those facts alone don't concern me too much, however when they have paid I've now learnt the item is actually being...

Feedback query

In the last 12 months I have had 53 positive feedbacks (I have sold more but not everyone leaves feedback)I have had one negative due to the fact he had to pay duty on it ( a £20 item so not much) and now my rating has gone down to 97.9% I think this...

Buyer scammed seller and ebay helped the buyer

Guys check out this scam method of clever buyers! I am international seller based in Germany and a buyer from UK purchased on 14th April a listing of GBP519.00. Next day after the order was shipped (15th April). The shipping starts in China and goes ...

Hi - I'm looking to buy a used golf club from the USA.

Hi, I'm looking to buy a golf club from the USA. The club will be about £16 and postage about £34 using the international shipping programme. On the checkout screen there are what appear to be conflicting statements. One says "no additional customs c...

Global Shipping Program not applied to sale when it should have been

I sold an item to a buyer in Greece this weekend, which is enrolled in the global shipping program, however I cannot print a prepaid label, instead I am being asked to purchase a label which exceeds the amount that the buyer has paid, post it directl...

Buyer charged twice for shipping

Hi. I'm new to buying on ebay and was confused as to why I am being charged twice for shipping for this one specific item.The listing clearly shows the item price (177 USD after seller's offer) and tge shipping cost (roughly 37 USD). Thus I expected ...

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'I have not excluded Kuwait from destinations. I am not keen on shipping direct so, what options are there ?

Item's ad withdrawal after I purchased it. I want my money back!

Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...

Buyer in Germany unable to complete purchase

I’ve enabled international sales for this listing https://ebay.us/m/aGTxbu using the global payment scheme however a buyer in Germany isn’t able to complete checkout despite being able to add the item to their basket eBay’s automated help didn’t help...

International sale

Hi I have sold two items ot a buyer in Portugal (from the UK) but they have not received apayment invoice. When I look on my sales page/sthey are listed as the buyer but no postage carrier is listed, usually Global Shipping licks in doesnt it as it h...

Resolved! Scam buyer?

Hi, ling time eBay user but first time posting, I am selling a fairly high value item, and a prospective buyer asked for international posting to be added. I have sold lots if item in the UK, and unticked international posting to keep things simple f...

Is it possible to accept iban payment for a one off item

Can I accept an iban payment for one item ?

Resolved! Cannot add international postage to my listing

I've been away from selling for a few months and I'm trying to pick it up again but when I get to the postage section there's no option for international. I'm a private seller trying to sell stamps for which I should be able to set up my rates but th...

Selling from countries that’s not UK, US etc

Hi there! I’m trying to list an item, and I am pretty sure I do everything right. Problem is that I have to choose a domestic shipping service. When I am logged in US, I get US companies, in UK, UK companies. I can see when excluding countries from s...

Global shipping problems

Hope someone can help, I’ve been a member for a long time, and use the global shipping so items are available to a wider audience, I’m trying to sell an item and am in contact with the buyer, and she’s in the states, but the USA has disappeared from ...

International Shipping Request – A Very Special Item for Us

Merhaba, Umarım iyisinizdir. Geçtiğimiz günlerde ürününüze rastladım ve bunun benim ve eşim için ne kadar önemli olduğunu gerçekten ifade edemiyorum. Bu bizim için sıradan bir satın alma değil; çok özel bir duygusal değere sahip ve ona sahip olmaktan...

Buyer has items in his basket but can't find how to request total from me.

Buyer (in New Zealand) has put 3 items in his basket, but cannot find a way to request a total from me.Any suggestions.

Buyers not seeing postage options

Hi All I have potential buyers in China messaging me stating "your listing shows buyer does not post to this region" , however the items are set as GSP so why would they see this and it is preventing them from buying so what is going on ? TIA cheers

International shipping

How do I add international shipping once a buyer has made an offer I have tried to revise the listing

International buyers issue with the app

I've had two international buyers, one in France and one in the States tell me that in the app they are not able to buy a product of mine. They get a message saying to use a browser to purchase. Anyone else come across this issue? First time for me.

Mandatory Royal Mail labels for GSP and Simple Delivery orders

Despite Evri being my only chosen courier for my entire inventory, Royal Mail is the only option provided by eBay for all Global Shipping Program (GSP) orders from international buyers.Problem is, the size limit for Royal Mail items is too small and ...

Resolved! International Postage Options Disabled

I've just been attempting to add a new item on eBay. All fine until you get down to 'Add other postal services' under 'International Postage'.When you go into 'Add Services', there are no options available to add(!)This has been reported to eBay Help...

Unable to upgrade my account to business

I have registered business in the UK, But i cant find option to upgrade my account individual to business.

Ebay is a disgrace

Ebay is a disgrace, a danger to sellers, better off elsewhere.

Purchasing a reciprocating saw

Trying to buy a reciprocating saw but don’t have a credit card(only debit card) to verify that I am over 18 even though I have been buying and selling on EBay since 2006 please advise.

How to get Authorisation Check on premium item?

I have a trading card listed for a value that I was under the impression would mean it would go to authorisation when sold, but I'm not seeing anything on the listing saying as such? It's postage only, NM, listed as ungraded, over £250 and postage on...

Missing postage payment

Just sold an item which went through GSP even though I only offer domestic shipping. When I went to sort the shipping label it said the buyer had paid for postage but nothing was received my end, just the money for the item. Was set to buyer pay for ...

International Shipping bug

I haven't been able to pay for many of my purchases for a while. The seller indicates Hungary as the country to be shipped to, the system says it ships to my country, but when I buy it, it still doesn't let me pay, the seller can't modify it afterwar...

Resolved! I can’t ship the item because the delivery service requires the recipient’s email, but eBay doesn’t

Hi, I’m a Ukrainian manufacturer who produces floor access hatch doors and ships them from Ukraine. To create a shipping label, the delivery service requires the recipient’s email address. This is a standard requirement for international shipping. Wh...

Resolved! Zambia buyer and freight company

A customer who bought a PS5 console to the destination:iShop ZAMBIA Unit EKendal House Victoria WayBurgess Hill, RH15 9NF Originally he is from Zambia, I'm not comfortable about this kind of transactions.. can anyone advice?

Memorial head stone

I recently ordered a Memorial Granite Head Stone, which the front of it is looks as if it has been chaffed against something. I sent a screenshot of it to the seller, who informed me that it just looks dusty and to give it a polish and it would come ...

Europe sale, can’t pay

I have sold something to someone in France. I have global shipping on, and France is included, but the buyer cant pay. Any ideas?

Difficulty shipping internationally with UPS

Does anyone have experience of shipping internationally with UPS on eBay: I sent the parcel with a physical invoice attached in a document pouch, but apparently UPS expects electronic invoices now, which eBay does not send. So the parcel is flagged a...

Postage

How can it be, (yes I know the answer but....) I have just bought an item, the listing statedFree Standard 2-3 Day Courier with Age Verification. Located in: Isleworth, United KingdomEstimated between Tue, 31 Mar and Thu, 9 Apr to Point 3 contradicts...

International shipping damage claim

Hi, I recently purchased an item from USA (I live in UK) which was damaged in transit. The seller has refunded the purchase price (which wasn't very much) but can I claim the shipping costs from the transporter, as they damaged it and that was quite ...

International Postage

Buyer in South Korea wants 3 items with combined postage. I use the Ebay Global Shipping Programme. When I try to answer their enquiry, Ebay say " The current postage service can't post this item due to programme restrictions". It then won't let me c...

Resolved! Posting to USA being forced to use UPS after EBay charged them for Royal Mail

Posting to USA and being forced to use UPS for parcel at my expense after EBay charged them for Rayal Mail international letter which is what I want to use as it's a tiny item and UPS costs as much as the product.I just cant seem to change it - any h...

Duty and Tax

FedEx delivery are purchasing me for payment for goods purchase in Japan.I paid all the asking price invoice to me by the seller.Now I receive this invoice by FedEx requesting to pay another £38.97. Please help, I am confuse. Many thanks

Resolved! Simple delivery

Parcel meets the criteria for simple delivery yet on the listing page e bay says simple delivery is not available for his item? Anyone else having this problem?

Global Shipping not working

Ive sold an item which has GSP enabled but the buyer seems to be having trouble selecting a shipping option. When i view their messages on the item im told - 'The current postage service can't post this item due to programme restrictions.'Item is jus...

Resolved! Unable To Resolve 'Policy Violation' on listed item

I've attempted to list an item that was immediately flagged for 'This listing violates our Offering to Buy or Sell Outside of eBay Policy. It's hidden until you can fix it.' What i think it's flagged up is that i had put the URL in the description fo...

Resolved! Posting an Item to Denmark

Hi everyone I'm new to selling on Ebay and wondered if someone can help me please. I've got a customer in Denmark wanting to purchase a jacket so I've opted into the Global Shipping Programme and allowed it for this item. The customer has messaged me...

Collection code Issue

Hi, I entered a collection code for my first time, but I haven’t actually given the item to the buyer. The order now shows as “Collected,” but that is incorrect. Should I have sent the item and then out in the collection code or is this the way you m...

i cannot bid from France ?

Hi, i cannot bid from France ? "Problem with bid Unfortunately, this item cannot be sent to France."

Payouts suddenly change times.. business seller

Anyone had a huge payout change in structure on a daily payout option?suddenly our payouts are only available after clear funds from 11am (approximately) and the rest of the fund remain processing from the rest of the day ? Usually everything is avai...

Order Issues

I initially placed an order for a product on 9 March 2026, then later that day, requested a cancellation due to it not being able to arrive on time. In the cancellation email i was told I would receive a response by 13 March 2026.About a few minutes ...

account restricted

i just make my professional ebay selling account and after successful verification i got email that your account temporairly restricted

overseas warehouse application

I am writing to politely follow up regarding my overseas warehouse application and the warehouse agreement document I submitted.

How to send dpf leable on ebyay to my customer who want return leable

hi I have customer who want send back my part and I accepted on ebay but he open despute and I have leable for him just I dont know how to send this. we can send to him messages but there is no option to add picture with leable, there is button to ad...

Resolved! Active Listings not showing in European ebay sites

I have a few listings in the UK active and enabled global shipping and removed all region blocks.For some reason I still can't see my listings in my shop when I go to eBay.at or eBay.deAny idea what I am doing wrong?

Selling fairphones with ubuntu touch in europe/uk

I would like to sell Fairphones with ubuntu in the UK. I am based in Australia . What is the process. I have recently put an add that was taken down with no reason and need some help.

Uk to Turkey

I have posted a 2nd hand item to Turkey from the UK and customs has stopped it saying they wont allow food suppliments. It is car door panels which it states on the customs forms. When they buyer has rung them he know says you cannot import any 2nd h...

Resolved! Problem posting to USA

I am trying to sell an item. The buyer is USA based, i'm UK Based. However when they try to buy the item it they get a message stating 'The seller doesn't currently post to: NY, United States. You can update your delivery address or request postage y...

no option to post items to israel

used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...

I don' t want to ship items to US

Hi.I can't send items to US due to Trump legislations.How to block all US buyers from purchasing?

International shipping not authorised but offer still received

Hi, I did not accept international shipment in my listing, but I still received an offer from Hungary. While I was happy to pay for UK postage, I don’t want the postage to Hungary to be more expensive than the item itself. Please advise. Thanks

I have bought an item which ships to my country, but when checkout my address are denied?

In Postage there is this information: Will post to . Read item description or contact seller for postage options. See details for postage When checkout i get this message: Unjfortunateluy, this seller won´t send this item to xxxxxx, . Seller do not u...

international shipping

Hi so i get this message when go to check out. Hi ,I'd like to buy this item, but shipping to my country isn't available. Could you enable shipping to United Kingdom? but he has other items for sale that he can ship to uk and he said he has tried eve...

Resolved! Overseas buyers

Hi everyone, my husband has been selling my sons Lego sets for the past year or so (there’s lots!) and all has been well, until now. All of a sudden, and for the past couple of weeks, he’s had 3 cancelled bids and 2 non-payers. At first we thought no...

How do we get to speak to a person - I have a problem that is not covered in the Bot menu?

I love Ebay but the cycle of repeated menu's is driving me mad. I ordered something via my son and the order has disappeared off his orders list so I can't discuss the lost £120 with anyone in a timely manner and there is no phone number and the assi...

Simple delivery causes negative ratings

After using the eBay simple delivery and Global delivery services, I am forced to use by eBay, I started to receive negative comments about "delivery fees not reasonable" and "slow delivery", and it is getting worse day by day. How can I get it aroun...

Export from spain

Hi all I’ve had this request from a seller in Spain. Is this something I should be concerned of or is this a correct way to export to the uk ? Thanks Good afternoon, please send me your identification number (DNI, ID number) to be able to make the sh...

Resolved! Post charges and cancelling a sale

I have just sold some antique fish knives, with I the seller pays postage, with postage listed as Royal Mail Tracked 24 proof of age = £3.38. I am now ready to send them and am told Royal Mail cant accept them and I have to send with UPS that will ch...

Shipping fees don't match up

Hi, I've made multiple purchases to an international seller with no problems but combined shipping didn't adjust so the seller refunded me back some money to adjust accordingly, however when the refund came through it wasn't very much and sfter excha...

Ebay

I posted an expensive item the buyer opened a case and eBay will not help me. Be aware this can happen to anybody using eBay.

Global shipping option from UK do not list my items in US or anywhere else than UK and europe, why?

Hello, When listing items, I select Global shipping option. However, when asking my friends around the world, they cannot see or find the listed items. I do not understand why and it is annoying as I know that most of the potential buyer for these pr...

Can't Create a Listing - "Something went wrong"

I'm looking for help please. I try to create a listing but when I get down to 'Delivery' I see this message: Also there's no mention of International Post which I usually see. I've had this for 2 days now and I get the same message on my desktop: Fir...

Customer asking how to reduce shipping cost to USA

Good Morning All,I have a customer who has asked if there is a way to reduce the shipping costs to the USA if they buy a dress from me. They state they don't need it until April so there is no rush.I have Global Shipping activated. I can't see any wa...

Resolved! Changing shipping region on a live auction

Hi, Is it possible to do this? I have an enquiry on one of my items for a seller from a country who I haven't specified. Many thanks!

Global shipping enabled but not available for our buyers

We have a listing, 127631233543, and it was listed with Global Shipping selected as we do with all our listings. However, when our prospective buyers view the listing it does not show global shipping, will not allow them to select their country in th...

I can't log in to manage an item

I had something listed on eBay on an old account and can't log in to it and dont have id to verify a new number and the buyer keeps emailing me but I can't reply to tell them I don't have the item or to reply to them and settle it how can I sort this...

Resolved! Australian buyer wants to buy UK postage item. How to agree and say within the rules.

I have an item for sale for UK delivery. I specified in the description "Overseas buyers will be considered but postage outside of UK will almost certainly attract customs duty and/or VAT in your own country so unless you state clearly that you will ...

Oversees buyer has won my auction but I not select forgot to click Global Shipping

Is there some way the buyer can pay for shipping through ebay?Thanks in advance Ian

Authenticating Items Overseas

Hi everyone, I’m looking at some designer items listed from overseas sellers but they don’t show any authentication guarantee. When items are sold in the UK they seem to come with authentication. Does anyone know if it’s possible to add verification ...

Resolved! Customs tax id

Its my first time sending a parcel from UK to Denmark, the parcel contains 5kf of copper. Now ebay tracking is showing that the parcel is being held in Nederland customer awaiting tax id or duty fee or something like that from the receiver. I am not ...

Query regarding extending 'Time Away' beyond 30 days while traveling

Hi everyone !!I am planning a 6-week holiday to Pakistan and need to pause my eBay sales during this period. I am aware that the 'Time Away' feature (with sales paused) only allows a maximum of 30 days at a time.My plan is to set the first 30 days of...

GSP Pitney Bowes not shipping items

Does anyone have a phone number to a human being at GSP Pitney Bowes UK? I am in the USA and bought an item shipped from the UK who ships with Global Shipping Partner (GSP) Pitney Bowes. It was a pair of antique 1938 motorcycle carburetors. PB held t...

German IngDiba account .. how to upload bank details ?

How on earth do I give ebay my account details ?? German accounts don't use a sort code, and the account number is longer than allowed .. I don't have a UK account

International postage

Hi all. Why do I not get international postage option on my listings. I am on the global shipping program but cannot ship internationally Thanks

Return label not accepted by Post Office

Hi I live on the Isle of Man, and I bought an item on eBay on the 22nd of January.I need to return this item but due to Isle of Man Post Office not accepting eBay return labels, I do not know how to return this item through the eBay automated return ...

Combining postage option for overseas buyers.

HelloI have searched in vain to try and find a setting where overseas buyers can request an invoice if buying multiple items. Can anyone point me in the right direction please>Thanks in advance.

Resolved! Canadian order not covering true postage

All my previous CD buyers have provided a UK address for despatch of sold items. I have received my first order for delivery to a Canadian address. The postage to Canada (£6.95 untracked & £11.40 tracked) is higher than the total selling price (£5.32...

Resolved! Customs and buyer national id

Good morning ive recently sold an item from UK to USA and added the shipping label and the customs form which I signed. packlink have emailed asking I provide a digital copy of this now and it’s being held in customs. I can complete everything aside ...

Problems with selling

Can anybody please explain. I am not a regular seller, but I do sell medals (militaria), and I go through spurts of putting out a job lot of items at the same time, and maybe only once or twice a year. I am now trying to sell, have been for days, and...

Idiotic Loop

I have a 20 year old account in eBay, then I decided to enter and sell one old thing that I have in home, all was ok till I was not able to receive the payment. My payments are on hold, and you not allow me to retire the payments giving me an alterna...

Buyer will not pick up parcel and submitted INR

I sent a parcel to Greece via Royal Mail, and they deal with ELTA in Greece. The parcel was posted to the buyer's home address. The buyer decided to divert the parcel to a postbox for pickup instead. ELTA gives you 48 hours to pick it up, which he di...

Sale of diamond ring to the US

Hi, I recently sold a gold diamond and sapphire ring and sent it through GSP to the US, but it was seized by Customs for being in the "restricted item category" without further explanation. I then heard back from the buyer saying that apparently I ne...

Accidentally re-used a Global shipping Programme address. Can I get my parcel back?

I sold an item via GSP. The buyer said there was an issue with the item, so I sent a replacement to the same address. Sadly, this was using the GSP code in the address, and that code was for the previous parcel. I'm guessing they won't forward the se...

Help

Hi, I bought a pickup item and thought she could ship it to me, the price was good. After I paid, she told me she couldn't ship the package to me, claiming she didn't know how. We agreed to cancel the order, but more than 4 days have passed, and she ...

I need help paying for an international return

so this is my first time having to return internationally. I sold some blu-rays using the global shipping program so I didn't get the buyers address. just the shipping hub. but on the item I didn't realize or see that the item was for just British Is...

Authentication process

Have you sold any designer stuff recently on Ebay? I'd be very surprised if Ebay is selling much because their authentication process is just based on one person's opinion!Recently a Chanel top was passed as GENUINE Chanel but that one person's opini...

iShop Zambia

Has anyone had any dealing with sending to iShop Zambia forwarding address? I havent used eBay in a while, and had restricted everything to UK buyers only, as last time I used eBay (the reason I stopped) was due to the volume of scams from people abr...