Member To Member Support

I need to phone eBay.

Is there phone number I can contact eBay on please?

Dear eBay Customer Service,I am writing to file a complaint regarding an order I placed on 22 May with a seller on your platform. The estimated delivery date was 28 May, but the item did not arrive until 30 May.I urgently needed the boxes to take abr...

Ebay collection point refused delivery

I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...

No one is buying

I use to sell loads on eBay but lately no one is buying my stuff. What’s going on with eBay is it dead?

eBay said I could make an offer to Watchers - BUT!

Today, eBay opened up an opportunity for me to make an offer to watchers and viewers on one of my items. I have always tried to respond to this, although it rarely results in a sale. Anyway I offered a lower price to my watchers/viewers and put on an...

chrges for postage

I offer free postage or collection, what happens if collected and I don't need the postage label, do I still get charged? At what point do they take the money for postage?

Evri drop off not collected

I have dropped of some parcels at an Evri drop store. Printed labels there and left the parcels. I wasn't given any receipt, text or email (form reading eBay help this seems normal?) so I assume they are just sitting there as the tracking on my eBay ...

Update postal details

Since updating postal options it will not let me add postage… it is just giving a blank screen even though I have added all other details to list an item. How can I do this?

Case closed, did not get a refund, need case re-opened

this item is NOT the size as described.it shows on item 61 - 62 but because of wear and tear it is more a 63 - 64!I have been to our local constabulary and they have said it is NOT fit for purpose and is dangerous! due to it not complying with Britis...

I cannot view my feedback profile, unable to view page not responding

For a while I am unable to view my feedback, page is unresponsive, feedback is being left but unable to vie, is this an eBay issue generally

Returns label not loading

I am trying to return and item but get the following message“We could not load your postage label at this time. Please come later to get your label”however this has been a number of days now can anyone help please

No custom postage anymore but i want to send by parcelforce

No custom postage anymore but i want to send by parcelforce.I want my items insured incase of accident or theft. Parcelforce does this, the lame simple delivery doesn't do this and you can only send items of a certain size.Can anyone help please?

Enforced Simple Delivery

I've been a loyal buyer and seller on Ebay for 20 years. Due to poor health I haven't put any bits up for sale for a while, but tried to add an item yesterday and almost threw my computer out of the window. This so called Simple Delivery is absolutel...

Resolved! Incorrect Address

Twice in so many days I've had buyers with a incorrect address on where to post the items they bought to,It be a good idea to check your details of where to post are up to date so there be no delays in posting

Need help with the warranty issue

I recently purchased a motorcycle Bluetooth device from a seller on eBay, and unfortunately, it has stopped working after less than a year of use. The product came with a two-year warranty, so I was hopeful that I could get it replaced or repaired.Ho...

seller wont honour warrranty

hi how do i report a seller who wont honour the warranty as stated on the item description, item says 3 years it failed in 11 months

Refund

Hi, I sold an item and they want a refund - I offered a partial refund and the declined but since chatting to them there now happy with a partial but that options gone. How can we go around this with out me giving the full refund? Thank you

Seller not responding

I have bought an item which is collection only, almost 4 days ago, the seller is not responding to any messages i have sent to discuss collection details. I have a question please: 1) how long do I wait for a response and thus, at what point do I ask...

Promote listing

Hi I want to sell but it won’t let me promote items

Payment

Good morning.item no: 388506490222why are my payments still not available on the specified date?.

Suspicious sales

This week I have seen three Taylormade Qi35 drivers claiming to be brand new unwanted prizes. Seems unlikely one thing that helps fake sales is the option on eBay now to alter your photos, blanking out the background making them look just like those ...

Why would eBay deduct money from my bank

In May £3.99 was deducted from my bank and I don't know why. I hadn't purchased anything.

Bill

I put an item on for sale is it free if it doesn't sell ,I have got a bill for ,£2 when I go to pay it's asking if it could be a scam

New payment rules.

Hi I used to sell personal items but also items for my club I belong to, however I've had to end this due to the new rules. DWP told me not to give ebay my national insurance number, plus I don't want the worry having to prove all the money has gone ...

Posted an item to a buyer before payment made by accident. Now the buyer won't pay

Good evening. A buyer has bought two separately listed items paying for one but not the other. I didn't realise that one item hadn't been paid for and to save shipping costs for the buyer, I sent both items together. The buyer is now ignoring my requ...

Return request dispute

I purchased a screen for s23 ultra after the seller said it was the same as the original screen when i asked them is it edge to edge, i was told yes. So when it wasnt i msged the seller asking to return this and they agreed, so i started a return req...

Non payer still has 100% positive feedback.

Why can't I give a non paying time waster negative feedback? It really isn't fair on other eBay users. It appears on non paying time wasters profile, that they are reliable, with 100% positive feedback. There doesn't seem any point to a feedback syst...

Can't download eBay app via play store even though I have android 15 Google pixel 8

Hello, I am unable to download the eBay app on the Google play store even though I have the latest android version (android 15) Google Pixel 8. Is this a bug on your side as I see others complaining about this same issue? It just says 'This app won't...

postage refund

Postage Refund for a seller. Customer purchased an item.I got a postage label.Customer requested refund Ordered in error.I issued a refund.I did not post item.How do i get refund for the postage i paid for.

I no longer have the multiple sale option.

I no longer have the multiple sale option. why ?

Request to Add Variations to My eBay Listing

Hello eBay Support,I hope you're doing well. I’m contacting you to request help with adding product variations (such as colour, size, or quantity) to one of my listings. This will help provide more options for buyers and improve the listing's perform...

I'm having trouble with a return and getting my refund

Returned my parcel it has been delivered on 14th May. Still no refund, in my account another Royal mail tracking number has Bern issued 20th May. Still no refund, seller has said the parcel hasn't been received. The latest tracking number no results....

Adding tracking details

I have sold an item. I think I have chosen the wrong option when setting up the advert. When I go to the item I have sold it is telling me to print the pre-paid label. I have already posted via Royal Mail special delivery so don’t need the label. I g...

Preferred Postage

I’ve sold an item a posted it through Royal Mail. When I came to mark it as dispatched it seemed I could only print a label for the buyers preferred postage and had no other options. This feature is new to me so I wasn’t aware that I had to use this ...

Not getting released funds ,

Hi why am I not getting released funds when I send goods via parcel force , the tracking info says goods delivered 2-3 days ago , but in payments on eBay it says waiting for delivery ? I have spoke to them about this 2 months ago but it’s still doing...

How to send an offer

Hi, how do you send an offer to people who are watching your items?

I want to delay posting my sold item

I'd like to delay my sold item as I'm unavailable to post at a later date.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

SKU number field no gone from updated app

How can I enter a SKU number on the eBay app? Have eBay done away with the field? I read that it isn’t needed if there is simple delivery but I need to know where my listed items are kept!

Combined postage when eBay controls postage. How is second item paid when not shown as despatched?

eBay sends QR codes for items and charges the buyer separately for postage, but postage is included in the price paid. The seller receives the winning bid price of the item. My buyer won two items which I agreed to put into one parcel. The buyer had ...

ebay stopped me bidding :-(

I had this error message multiple times while trying to bid during the last 2 minutes on this item [as a present for a fan I know]. "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance (2003)" It...

sold an item as collect only, buy buyer seems to have chosen postage service ?

hi, I've sold an old patio table and chair set, which I specifically put collection only. a buyer has bought it, however somehow they have managed to choose royal mail postage for , £2. 99 !? at the moment the buyer won't respond to my message asking...

Permitted items

Why is it some listing's are allowed in live animals invertebrates live feeders but mine consistently come back not.permitted. even after reporting those that are allowed they come back as ok but obviously selling love insects. Please explain its not...

Appeal

Hi I had a fire last autumn and lost some items. Unfortunately, I did not remove some of the items from eBay and when they sold I was obviously unable to send them. As a result of this, my seller performance level is below the accepted 2%. I contacte...

Shipping advice

I need some advice. I have sold 4 items to the same buyer and have to ship them all to the global shipping centre. Can I post them all in 1 parcel or do they have to be posted separately as each listing will need a tracking number? Any advice on this...

Resolved! No GSP anymore to Switzerland?

In the past there were always lots of seller's who shipped to Switzerland via eBay's GSP. Since beginning / mid of May 2025 there have basically been no listings at all. And those they remained don't list any postage. Does anyone know why is this so?...

Refunds

Why do buyers have to wait 3 to 5 days for a refund?

Resolved! Sold item broke while i was parcelling it

I sold a tripod plus tripod carry bag. I was parcelling the item, i zipped up the tripod bag and the zip broke.I contacted the buyer, told them the zip had broke, asked them if they wanted a refund or reduced price.They said reduced price. Being Ebay...

Resolved! Not so Simple Delivery

I spent over an hour this morning trying to get a label to send a parcel. Ebay did not take into consideration that the Isle of Wight does not have an Evri outlet. They pulled out a year or two ago after many problems.Having sold an article, Ebay giv...

eBay's Mobile site not connecting

I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...

Can't report a missing item (bought as a Guest).

I bought an item as a `Guest' and it hasn't arrived. Every way I've tried to report the non-arrival requires me to be a Member, which I am not (and don't want to be, following a hacking experience). How can I report it without being a Member?

Message for customers

Can i put a link to my shop in bulk on my Ebay pages. I sell 10mm ignition leads and now have in my shop.

Refund Request - Help Needed

So, I sold a an item of jewellery (diamond ring). It was new, unboxed with tags for £150. The buyer sent me a message saying they didn't like the colour of the stones when it arrived, so have changed their mind and now wants a refund. I explained I d...

scam on fake paypal postage

Hi Allany advisesold an item around £70 value buyer payed went to get postage label via ebay site which have done many times before but this time took me to paypal! asking to log in and add my details.Thought ok must be logged out put details in and ...

Item delivered but using Special Delivery instead of eBay label

I sent an item by Royal Mail Special Delivery. It was received and confirmed by the buyer and tracking data. eBay has no record of tracking as I did not use their label and will not release funds.

Ebay selling policies a slap in the face to long time customers!

Just found out that ebay has taken our right to pick our own shippers away and gave us the option of the 2 worst shippers in Britain. There is no way to override this! They claim it is for our benefit but in reality it is so they can make money off s...

Have I really lost my item and the payment?

I sold an item, seller paid, I sent. Royal Mail.After a few days buyer requested a refund as item had not arrived and checking the tracking it had not so I refunded the payment.A few days later the parcel has been collected and the tracking updated b...

Help with a refund

Hi, This is my first time selling on eBay and I’m finding it quite confusing! I have sent a collectable item and unfortunately the box has arrived bent/ squashed so the outer box is damage. I was contacted by the buyer and I said I was happy to refun...

Optiseller

How do you get rid of Optiseller on your account. Everytime I go into my listings, It reverts to Optiseller and stops me listing from any listing either live or completed. At this time unable to view live lisings or send offers and view completed lis...

Ebay

Pleasehow do I retrieve my ebay points as I didn't know things have changed till I looked at nectar I have 100s missing since last year

eBay haven't updated delivery of my item sent

I sent an item via parcel force that was delivered with proof 2 days ago. Tracking number correct.eBay has not updated delivery status. eBay will not pay me now until middle of the month which is unfair.I have sent the buyer several polite messages a...

Ebay think i am trying to do transaction off site

I had a message this morning from a potential buyer who said they had meant to bid before listing ended but hadn't. Item hasn't auto relisted. They asked would I still sell but their page lists them as in China. I did reply, I don't send to China, th...

Postage and packing costs.

Hi, Ebay seem to have changed all my post and packing charges and have increased the price by 20%. I charge £5.50p for post and packing. This is for Royal Mail 48 hrs tracked with up to £150.00 compensation. My post and packing charges are now shown ...

POSTAGE - advanced option --- complain or lose this

SO it seems that E-BAY have decided in their wisdom to REMOVE the advanced option from the shipping now they hold our moneydictate who ships and how much below from Ebay live chat ! !"As I have checked this and the reason you are not able to do advan...

Designer item

I have bought an item stating it’s a designer name but it’s not real the seller says no refunds can I claim back through buyers protection

Missing money

I’ve just sold an item for £10 but will only get £8.20 can someone explain where the £1.80 has gone? Also if I set the shipping to £1.55 a the buyer picks a more expensive shipping option do they pay?

Invoice not always displaying

I bought a few items recently from ebay and when I looked at my purchase history I noticed that some of the sales had a "View Invoice" tab and others didn't.Looking further into this, all of the sellers are based in the UK (the real UK not China or I...

I paid for 3 items but received 1.

I paid for 3 items but received 1. The seller responded with tracking information to confirm a delivery was made. There was no documentation in the package. I contacted the seller who wanted a picture of the documentation. I told them it wasn't there...

product subject to safety recall

item subject to safety recall seller disputes this, automated assistant no use and agent unavailable where do i go next

Payment

My initial payment failed , ive updated details just incase but cant find anywhere to repay !!! or does this happen automatically????

eBay cancelled my bid

eBay cancelled a bid I made and said to check on the articles bid history to see why can’t find bid history on item page

Balance less than sales total. Any idea why?

I was expecting 2 sales monies into my balance today, totalling £220. But my balance only shows £218.45. Any idea why? Can’t understand why it’s different

Ebay refuse to return my account to a Personal Account after fraudster made it a Business Account

My ebay account was hacked following my e-mail account being hacked. I have no idea how that happened because I use strong passwords but using my hacked e-mail account the hacker used it to commandeer my ebay account. One of things the hacker did was...

Seller will NOT refund

I bought an expensive coffee machine, which showed a total usage of under 5,000 when it arrived. However, it had done over 25,000. Additionally, there was damage to the water lid and the coffee dispensing nozzle.Aske to return the item and was refuse...

How can i find out if two Buyers are the same person using two different names

I sold an item which went for over £200 to a buyer with a Chinese name. Before that sale a person contacted me wanting to buy for a fixed sum. I said no as I had listed it as auction only. The buyer who actually won the auction never paid despite a n...

Seller blocked

Hi there I purchased a ps4 yesterday but the seller is now saying his account has been blocked thus unable to post me the item. Money has been taken from my account. Is this a scam ? What do I do now and how can I speak with eBay kind regards Lee

contact ebay by telephone??

hi I have a complicated return..and the seller is not helpful...how do I get to speak to a human or a telephone number for them.thank you

Resolved! Klarna

I am confused with my latest listing. Why does eBay automatically show a discount offer on my selling price when I view my listing before posting, yet it isn’t shown on buyers view of the listing.

Does anyone else have a problem seeing print on ebay. It always lioks luke they need ink in their co

Does anyone else have a problem seeing the print on ebay as it looks very faint all the time

I am Unable to use EBAY Balance to purchase goods

Hi, I currently have funds available in my eBay balance. I am based in the UK and there is an item I want to purchase from the EU - there is the cost of the goods in Euro's plus the Shipment Fee (also in Euro's). My balance has more than enough funds...

Can’t verify bank account during switch to business account – all info is correct

Hi,I’m trying to switch my eBay account from an individual to a business account, but I’m stuck at the bank verification stage. Every time I enter my bank details, I get an error saying the account can’t be verified. I’ve tried both manual entry (wit...

All available postage options are too small

Hi there,What should I do if all the postage options are too small for my package. I'm trying to sell a tennis racket, which I've done before but there used to be an option that allowed for longer packages. HELP!

Listing

When I try to create a listing for this specific item (cortiez 95) price comes up in usd but everything else I list is fine anyone know why

Postage size and cost

I’m at an utter loss.selling a large caravan towing cover.eBay’s ridiculous postage system won’t let me change the size of the item or the postage cost. Their options way too small and too cheap. Im totally at a loss. There is no option anywhere to a...

Postage pricing.

Hi there, I'm having some serious issues with coming to terms with eBay's postage policy. It just doesn't make sense. You aren't allowed to customise your postage price and you have to have a set one. But that doesn't make any sense, for example they...

Return

I have a return but not enough funds in my payouts but have enough once my payments that are on hold are released. It's asking me to add another bank card . I have and put enough monet on to cover the refund. When I then tried to do the refund it sai...

Confirmation of age….

What’s that nonsense. Trying to buy Reciprocating Saw Naked BODY ONLY - no blades etc.anyway…. After 20years of having eBay account it’s asking to confirm age by typing credit card details 廊勞.

Royal Mail

Why is Royal Mail inconsistent. I have been buying items from a charity shop for years.Pay up to £4.25 postage for 2nd class service untracked. Sometimes slow. Then other sellers I may get a 48hrs tracked service and cheaper. Sometimes they deliver S...

No reffund for deffective Item, no help from custom service.

Hallo, have bought a skirt from faux leather. After one wearing started peeling. The seller refused to refund the money, and eBay's custom service also didn't help. I spent a lot of money, and the thing is destined for throwing away.

Request To Sell Alcohol

Hi I’m trying to apply for an approval to sell alcohol however the form eBay has doesn’t allow me to upload the premises licence and also doesn’t allow me to proceed without a VAT registration. We don’t have to register for VAT as we have not reached...

"Simple Delivery"

Now, you see, this is what you've done, ebay. You've taken something which worked. Something good. Something convenient, something practical, something straightforward. Now, it could have been too many bean bags in the office, too many focus groups, ...

Postage,

Hi there, does anyone know how to customise your postage listing on but it now to what you want the price to be and not dictated by eBay?? How much it will cost, as there prices aren't correct and should be more. I just want to customise the price as...

Age verification

How do you verify your age if you don’t use a credit card

Im currently on holiday and can't post an item until i return

Feedback for seller

Left negative feedback for a problematic seller and it's not displayed on their feedback?..

Missing packaging or components

I bought a pair of airmax 95 stash 2024 release and with the shoes comes a little card that opens up into a pamphlet showing all the collaborations with Nike and Stash.Now i received my shoes this week and when i opened the box the shoes were fine as...

Creating listings through sellers hub reports

Hey! I'm a seller located in the netherlands trying to upload a .csv file. I've used the .xlsx template from the sellers reports.I've looked at https://developer.ebay.com/devzone/xml/docs/Reference/ebay/types/ShippingServiceCodeType.htmlFor correct i...

£10 free offer from eBay

Any one else finding it impossible to claim an offer of £10 off next purchase from eBay? It’s so well hidden plus impossible to find help! It appears the original email & message has been taken down?probably come back after offer expires tonight 郎

refused listing

hi. tried to list an ebike rear wheel was refused listing. reason: can't sell ebike batteries on ebay. this item contains no batteries, so I'm puzzled. help! thanks

Getting My First Sale

Hi there I am new personal seller on ebay and want to promote my items. Can I use the promote item tool or do I need to make some sales first?

payment

Hi guys I sold an item recently and I did delivered by myself today. Ebay holds my money until 20 of June which is not realistic and even fair even buyer confirmed delivery and left positive feedback. How can I have my money from ebay?

Sign in Loction different from my Location

I tried to chat to a eBay Agent of this issue of Loction different from my Location the agent then had to put me to another eBay department who wanted a screen shot the agent sent me a link to load a screen shot which was no help I gave up too much h...

Return issue

Hi guys. Sold a computer and monitor to a guy who wants to return it. He is being completely unhelpful and not facilitating return delivery which we are paying for. I booked in a Parcelforce pick up from his home address and he just went out and didn...

Simple delivery

eBay sent me a pre paid postage label but when I took it to the post office they would not accept it so I had to purchase a new label but I can't change the tracking details on my sold item and I won't get paid until the item is delivered

Can I relist an item from 6 months ago....

I have had a load of new sports clothing I want to get rid of for sale on here for the last few years.. It took me ages to set up each item and bulk buying options. Only sold one every now and then but it was slowly selling. I moved house 6 months ag...

Money Back Guarantee

If I am covered by “ Money Back Guarantee “ why have I been refused a refund for a recent purchase?It was a bench that you assemble yourself.After not receiving the bench on the promised date, although the seller informed me that a delivery was attem...

Checking item original listing

Item sold for less than desired price. Need to check if the original listing had a reserve price

Restricted from selling after listing my first item

I’ve been restricted from selling after listing my first item (a box of cards) and have been told to contact eBay to answer a few questions. After I contacted them I’ve been told I pose a threat to eBay and then immediately disconnected without givin...

Stollen goods

I just went to my shed to get china I'd sold. I've discovered 2 boxes of goods have been stollen. Unfortunately the sold goods were amongst them. Wouldn't be such a problem but I'd just paid for postage. My concern is how will my buyer get a refund. ...

Purchase Blocked yet address is unchanged

An intended purchase from France for delivery to my unchanged address in the UK is being blocked. The seller doesn't know why

Raising invoices - has this issue been resolved?

HiCan anyone confirm if the issue with sending invoices for multiple purchases has been resolved? Many thanks

Iv been asked to post to northern Ireland. Is that ok

Iv been asked to post to northern Ireland. Is that ok as I don't do international shipping

Losing money on sale

Hello, A buyer requested a refund, claiming the item is faulty. After receiving item back and checking it myself, its in perfect working condition. Regardless, I was given no other option but to issue a refund anyway. The refund puts me at a loss of ...

Resolved! Purchased wrong postage label and had to buy a new one,

Can I get a refund or credit for the unused label?

Below average and cant promote listings

Hello.,i have been selling for a year now not very frequently but i have had some orders . last month was very good with selling but also some of the orders were returned but not because of my fault but they ordered the wrong item . I am now below st...

Order

This order is shipping to me by Royal Mail and in the Netherlands by Post.NL. Post.NL told me that it was not delivered because the address was wrong; but the address was correct. Now it is send back to the address that shipped me the parcel. Post.NL...

I need to cancel a potage label

I sold an item on Monday but realised that the label had the wrong weight on it so I bought a separate label from Evri and notified the buyer of the new tracking number. I need to cancel the original label, the item in question is https://www.ebay.co...

Selling collection in person

I sold an item and was supposed to post it. The buyer contacted me to say he was local and could he collect it. I said yes but how do I get paid now as there is no tracking?

How long does eBay take to refund?

Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...

No package has been delivered

No package has been delivered. Courier says they left it today at 7.11 am . I was up know one can here my ring doorbell shows nothing and no one coming here . It has not been delivered. What do I do next ? It’s impossible to talk with anyone at eBay ...

Item delivered but not showing on my account

The item has been delivered and I have the picture of the item provided by ParcelForce but my account still shows the item as posted. Checking the Parcelforce web site they have not provided any tracking history for this item, just the picture and st...

Bladed items verifying age

How can I verify my age for buying a bladed item without using a credit card as I don't have a credit card?

returned item

i have recentley sold a T-shirt on ebay` i used good photos and description,but the buyer is unhappy saying shirt smells and has stains on,i dont agree with what he says but said return shirt and i will refund, even though i have noreturns marked` pr...

Change of postage after payment

Hi, sorry I no longer sell much on ebay so not sure how to do this one. Buyer would like me to post first class, so I took it to the post office and paid first class, the listing only alllowed £3 second class. The difference was £2, I have agreed to ...

Resolved! Lost parcels and tracking errors with Royal Mail

I'm a seller based in the UK and I always use Royal Mail Tracked 48. I don't ship internationally. I've had 3 parcels go missing and the tracking on them is very obviously wrong. Buyer paid on 2nd of April and the item was posted on the 4th. There we...

Did I get scammed?

Hi everyone, Last week on Friday 30th May 2025 I ordered an Apple iPod Touch from an eBay seller. On Monday 2nd June I got a notification saying it had been dispatched and because I paid 4.99 extra for Royal Mail tracked 24; I thought I would get my ...

Why do i keep getting a dollar sign ???

I keep getting a dollar sign when listing, i want a pound sign ......Help

Ebay's New Postage

Hi, this is probably an easy fix but now the postage labels are generated immediately a buyer pays, it always seems to be Royal Mail drop off. If there any way I can change this to Royal Mail Collection as I only go into town once or twice a month. I...

Refund on postage label ordered by accident

Hi it seems I have accidently got a postage label when just trying to views the buyers address. It was my mistake for clicking but I just needed to view the address It has been charged to me in my ebay transactions, is there any way of me getting ref...

Message seller by text fails, why ?

My regular retailer seller & I both are unable to send text message regarding delivery matters. They too cannot send a text reply to me they said.They can send text messages to other buyers. It has never happened in the past.Asking for Ebay help is n...

Ebay automated feedback for sellers

Hi Is anyone else having problems with the new ebay automated feedback for sellers introduced in the UK in april? To date the automated feedback I have received as a seller is 135 and this has not changed for a couple of days now even though I sell 1...

How is postage charged to buyer, in item price, or separately?

Setting up a Buy It Now listing. Is the postage charge added to the item price at checkout? Or should the postage price be included in the item price?

Ebay cancalled an order

Hi everyone, Recently I sold 2 items. I was ready to post them that same day, so I got the label and packaged the items. I then received an email from Ebay stating that due to an issue with the buyers account, those items have been cancelled by Ebay....

Returned item not accepted when delivered back

I recently returned a faulty item using the eBay returns label and when the item got delivered back to the seller they refused to accept and the parcel has been returned to me. What do I do now ?

Ebay has put me at below standard not willing to help

So ive been seller on ebay for over 10 years, I had to take some time away from my business back late last year due to personal issues. I started back in march at this time was below standard however was told by a number of customer service advisors ...

Buyer opened numerous item not received disputes - how many defects?

Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...

Return for Refund

I bought a case for Samsung Galaxy Z Fold 5 Slide camera Ring Stand Armor Shockproof Cover which did not fit my Fold 5 (old type) but I still received the smaller case. During order, I included a 16.5 cm cover since these old phones are longer.On req...

Return item

Can you help me with that situation please. I bought an item 25th of may and says postage within 3-5 working days. Tried to contact the seller 2 times and he was ignoring me for 2 weeks, so I cancel the order and bought it from another seller. And no...

Collected not posted

Help iteam sold was collected not posted, no funds relise due to postage label required printing, how do I change to collected

Offer accepted but price raised at checkout

Hello, I recently made an offer of $175 on an item which was accepted. However, when I click to pay now, the checkout is showing an inflated price of $210 with no reason as to why. I am happy to pay the price agreed, but not an inflated price with no...

Theft from doorstep

Buyer claims item has gone missing from his door step, we provided tracking and photo evidence of the delivery, the item was large and heavy 20kg drum of oil which was boxed so i am suspicious that anyone would steal a heavy item which would be diffi...

Live animal feed banned??? ONLY for some

Some of my listings were cancelled because of ebays new policy of not allowing the sale of live animals. I had listings for worms removed. I see dozens of other listings for live worms but when i reported these listings i was told that they are not i...

Unable to retrieve a return label after cut off date

I bought a denim bucket hat for £11.70 , 12th April 2025. It was described as universal but when it arrived, it was huge. As it was not fit for purpose and refunds not given, I contacted the seller. I initiated a label but by the time money had been ...

Unrecognised bill on a payment to eBay

Unrecognised bill on a payment to eBay,unable to find on my eBay account

but item on and stated style as not genuine they want a refund but iput on style

Resolved! 06-12986-53507

Hi there I am having difficulties with the above order which has ceased working within a month the seller has asked for you tube videos etc but although I have sent a photograph I am not able to send a video of a non working item? they have closed th...

Debt Collection

Hi everyone, I haven't been on Ebay for a while and, due to a card change, hadn't paid a fee. I've just visited my account and paid the fee of c. £60, however I've just noticed I now have an email from a debt collection company for a higher amount of...

Have I been shortchanged by eBay?

Hoping someone can shed some light on this - I sold an item for £2.99 (order total was £6.53 with postage, buyer protection fee & VAT) and the payment was credited to my eBay balance today but I only received £1.44. I've looked online and now know th...

Postage size

Need to list and post a parcel that is 110cm x 45cm x 50 cmwhat do I list it as as can’t find an option thanks colin

Recover old eBay account

Hello!!!, I forgot my old email and password to this does anyone have a good suggestion?

how can the seller mark the item I won and paid in-person for as 'paid'?

I won an auction, collected in person from the sellers shop & paid at the shop till (very happy with the item). However, the seller can't mark the item as paid for. Seller says they need a QR code from me, but I can't get one. How do we fix this?

Resolved! Removing how many days buy now item has been listed

Is there any way to remove how long an item has been listed for on buy now?

Resolved! Cancellation an order

I have requested to cancel my recent order but I have ordered a wrong colour can you please change it to natural black colour and not cancel the order leave the payment as it is thanks

26th May brought carpet cleaner

I brought carpet cleaner got tracking number was posted but then says wasn’t as to big to post sent messages ignored them now today said waiting for a label to post out but this has been going on for a week I asked eBay to cancel order she said no to...

Closing my account

Hi Alli messaged eBay in December 24, telling them I am closing my shop.I have since had messages stating I owe them for the shop fees for 2025.i have a message from eBay dated 27/12/24 clearly stating I have requested closing the shop.The ‘chats’ I ...

Do I have to pay without selling?

I haven't even sold my car. Ebay is already charging me. How long do I have to sell ? the value and cars are not easy to sell.

Help I'm stuck in Automated response and can't find how to speak to an agent

Can anyone help... how do i speak to an agent???? I'm going around and around in circles. I have been sent the wrong package by Ebay shipping, not the seller they have proof. For some reason, Ebay have sent me a bag of wires, instead of a dress! It's...

EBay have cancelled a sale I made over a week ago!

EBay have just emailed me to say that they have cancelled a sale I made for an item which I sent 2 days post sale as per eBay’s rules and I received this cancellation message nearly a week later!! They said the account had ‘security concerns’ the ema...

Simple Delivery

Can any body advise if it is possible to opt out of Simple Delivery…..I cannot find a way round it and would rather just post items as I have done for years.

How do I speak to a human at Ebay, please?

Ebay is blocking my card but my provider says it's not me or them, it's Ebay.

I am 36 years of age trying to buy a saw

Asking to verify my age with a credit card I do not possess a credit card is the anything else I can do to verify my age

Ebay withholding funds after months of daily payouts.

After 3 days of banging my head against a wall trying to get through to eBay I thought i would try the community for an answer? I have been receiving daily payouts for months then all of a sudden eBay have started withholding my payments. Any issue a...

I have used EBay for many years.Now sellers won’t ship to my address so I can’t buy anything.Nobody

I have used EBay for many years but now sellers won’t ship to my address so I can’t buy anything.Nobody can help me.Never had a problem before.

Someone is hounding me for fees. I never sold anything.

Hi someone by the name is Jayne has been hounding me for over a year for fees for selling. However I never sold anything.

Simple Delivery with Royal Mail

I've just sold my first item since the simple delivery rules came in. This may seem a silly question but here goes.... I dont own a printer so when i visit the Post Office and present my QR code, will the pre paid label they print be self adhesive, o...

Insurance and postage question

I'm so confused how this works now...a buyer selects and pays for the postage of their choice and I just print their label...what if that postage doesn't insure the item for the full amount? Ie. Standard tracked covers £150 but item value is £300. Wh...

Buyer doesn't reply to 3 x seller messages asking for info re arrangements to collect item?

How can I cancel sold item which is uncollected as the buyer doesn't communicate with me when asked what collection arrangements he had made. Do not want to be penalised by Ebay.

Trader refusing to refund for incorrectly supplied part

Hello, I’ve not used this forum before, but hopefully someone can help me.. I bought a used £250 part in the UK, it was shipped to my Nephew in the UK, who then packaged it with other items for me in Cape Town, the part arrived and was mis labelled a...

I dont understand Buyer Protection Fee

Buyer bought a book I was selling + the Buyer Protection FeeBook did not turn upI refund buyer and will claim back the loss from UK Royal MailQ: Where does eBay's BP fee factor into this (non) transaction?

How does a seller get compensation for item lost in the post - Simple delivery

Sent an item with Royal Mail.Buyer raised a 'not received claim' and eBay said I need to refund them within 3 days which I have now done.So how do I claim for the lost item and postage cost?Before simple delivery, I would claim from Paclink but now I...

Resolved! Returning items too large and heavy to post

Hi, How do Ebay returns work if the item a buyer wants to retrun is too heavy and large to post? I was thinking of selling a large heavy item (>50KG, 2 person lift) as collection only. Under ebay rules, if the buyer then changes their mind and starts...

Sold item rejected by EVRI SIMPLE DELIVERY

I sold two small tables and wrapped them and took them to my Local EVRI collection point. They said the parcel was too big to be accepted. I have no way of contacting EBAY to change delivery/ arrange a courier.can anyone help?

Returns

HiBought 2 polo shirts for atotal of £58.Far too small so set up a return find out they are from China and are £20 each to return. Any ideas much appreciated.

Lost £150 on an item that wasn't signed for by anyone at my address

I purchased an expensive watch from what I thought was a good seller, he put in post with the Royal mail on a signed for service and it was a few days later when I had notification of delivery, I thought that was odd as I had not recieved anything or...

Resolved! Processing a return

I am new to selling. A buyer wanted to return a skirt because she said it didn't match the description. This is the first return request I have had. I accepted the return and the skirt arrived today. All good so far. When I then go to process the ref...

payment

a payment went out of bank on 31 March 2025 for a purchase on 25 March for £107.08 but we cant an order for this amount could you look into this please?

eBay UK Listings - How To View/Export Listings with International Site Visiblity

We're an eBay UK seller with 200 listings. On some of these listings we select and pay for International Site Visibility, a £0.30 fee per month to show the listing on eBay's US and Canadian platforms. We cant find anywhere to export our listings with...

Relisting using Simple Delivery

Looking to relist a number of items following the introduction of Simple Delivery. All okay in the listing, lets me choose the required delivery type/price but when previewing or saving for later in drafts it isn't changing to the new SD rate of £3.3...

Help

I have been unable to use my eBay account for 3 years at the time I had stuff on my account which got sold without me knowing therefore I couldn’t do anything it’s now saying I owe fees and money to the buyers even tho I never received any money some...

How to Resolve US Corridor Block from INR Defects When Seller Help Doesn’t Show Appeal Option?

Hello eBay Community,I’m an experienced seller and recently received a US Corridor Block on my account due to a high Item Not Received (INR) rate in the most recent evaluation period. My U.S. listings were ended, and I’m currently restricted from sel...

Huawei P 30 Pro

Hello.. i just bhought a new phone but when i try to scan an item and click on the scan barcode it says "cannot connect to Camera" i then went into app settings and have given access to camera on Ebay app, tried restarting the phone aswell and update...

How do I stop excessive pictures

Over the last few days ebay has added a huge amount of pictures and graphics, making it virtually impossible to use. I have tried the latest update of both Firefox and Opera, and is is dreadful on both.Problem 1On my home page I click on tracking inf...

Selling a cordless hedge trimmer

I'm trying to list the above get keep getting the red banner saying view the Ebay policy on bladed items. I have done this 8 times now but nowhere does it tell you how to get the item listed even if you use Royal Mail who allegedly carry out age veri...

Payment

Sold something says my payment should be £25 but I’m only getting £12.31 why is this

false advertising

To who it may concernI have an issue when using ebay when i search for items to buy recommendations pop up showing the things i put in search barThe price advertised on these recommendations are a certain price then when you click that item to purcha...

Editing Tracking number with new simple delivery

Have they removed the option to edit a tracking code. I sold an Item and the seller asked if I could send it next day instead of standard delivery but I can't seem to see the edit

discrepancy between total funds and funds available

i've sold items for the total sum much higher then the funds available to me. Where are the rest of my funds ?

Sold YSL handbag

Hi there. I’m new to selling on eBay and I have just sold a genuine YSL handbag. What are the next steps now? Do I need to post it out to the verification team so they can identify the item as genuine? please help

Standard tracked delivery

When i list an item and it just says standard tracked delivery, why does it not state who is delivering it even when opted out of using evri. Just want to use royal mail only and ebay doesn't seem to like that. won't list til they sort this out. stru...

Sent out item with wrong postage label attached

What do I do when I have sent out an item with the wrong postage label attached?

Unable to see shipping label

When I try to access the shipping label I get the following error (I'm logged in). It was meant to be shipped by today. Need urgent help Sorry, this item can't be found.Sign-in to eBay again to make sure you are logged in with the correct user and tr...

Resolved! How to Combine postage

I have several of the same item I am selling, I have listed as buy it now with 10 available, I have used simple delivery as eBay has advised, but I have had so many complaints about the postage costs. 1 lady wanted to buy 3 of the item and ebay was c...

Bluey toy

I ordered a bluey scooter and I haven't received item they have said they delivered it but I didn't sign for it and my neighbours haven't took any parcel in for me thanks Debbie

Resolved! Purchased an item and it is counterfit

Hi I have contacted the seller, as the item had arrived and it is an obvious counterfit and I paid the price for a genuine item. How do I go about reporting it and getting this sent back and refunded. The seller does not accept returns. Please help

Merge accounts

I set up a 2nd account by mistake how can I merge the 2 and remove the unwanted account

Postage Changes

What does eBay change my postage format? (Royal Mail to Evri/UPS)

Seller asked to pay return postage and then reimbursed

Hi all. I will detail my case: I had to return a rowing machine to the seller because it was defective. The free return label generated by eBay for Royal Mail doesn't allow to send items heavier than 20KG (my item was 25KG) so asking the seller for a...

I chose the wrong delivery provider, Not got paid for selling because I haven't got a tracking No.

The buyer would have received the package by now but I have received my money, apparently I should have sent with Evri but I used Royal Mail as it was the most convenient to use. what do I do from here?

Item received not as described, tried to return, expected me to cover both delivery & return

I bought a mattress topper with cover in a very specific size as offered by the seller. Once it arrived and was opened I found it to be a bigger size than ordered. Being roughly 2 inches wider, and 2 inches longer than expected. As it was for a VERY ...