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Seller News: December 2025

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Resolved! Payment

Ive sent off an item via special delivery i did not use the pre paid postage actually cost me more and got delivered in less than 24 hours as it was a pricey item so wanted to make sure all ok. Now the item has been delivered but i cannot say sent an...

Received an eBay package that isn’t for me

Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...

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Resolved! evri

Hi everyone, I’m hoping someone here can give me some guidance. My eBay Simple Delivery package has been stuck with Evri for more than a month, and I have no idea what else I can do. The tracking hasn’t updated in weeks, and Evri hasn’t replied to an...

Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..

I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...

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Postage Label

I have sold an item whereby postage was to be paid by purchaser. However, when parcelling the package, I have had to print and pay for a Royal Mail 48 Tracked at £2.75.Why should I have to pay?

Posting by Special Delivery

Can anyone tell me please how to select Royal Mail Special Delivery as an option for sending sold items? I use Simple Delivery usually but would like to use Special Delivery for some items and can't work out how to do it! I have tried to request help...

Postage

On simple delivery can you still sent Royal Mail Next Day Special Delivery or would it just be tracked and signed

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Postage

The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted

Posting

I recently sold my bike and I chose collection but after it got sold the system is asking me to print the label and ship it I tried doing it but the couriers won’t take it. Is there any other options to send the bike in uk? Thanks

Postage labels

Hi guys anyone have problems booking postage labels directly on eBay if I book them individually one at a time the system works fine if I select more the one label to book the system will not do more than one at a time please advise thanks martin

Selected simple delivery and the buyer paid for postage. But there is no QR code or shipping label

Although the buyer paid for postage, now that the item has sold, the only option that seems to be available to me is to pay for a collection. This is significantly more expensive than the amount the buyer has already paid, and is approximately half t...

Heavy Lay-z-spa Postage

Hi there,Just wondering how folks are posting heavy items. I have a lay-z-spa for sale. It weighs over 30kgs (in the box). I’m trying to find a courier company that won’t charge hundreds to post it. I see that other sellers are offering free postage,...

Refund of unused postage labels

Please find below email from Jyoti of EBAY from 16th DecemberHello Trevor,Thank you for contacting eBay Customer Service. My name is Jyoti, and I’ll be assisting you today. I understand that you have contacted us regarding the refund for the unused p...

My buyer has paid for 'collect in person' accidentally and wants item posted; already paid for it.

Hi, need help sorting this: buyer purchased an item from me at auction and has paid ebay. Now realizes she chose 'collect in person' option, but needs item posted. How do I deal with this or does she need to do something, and if so, what ? Thanks guy...

Simple Delivery is broken

I am trying to list a set of 4 badges to sell that i know will only cost me £1.55 to post, yet ebays auto system won't change the price from the £2.72 Simple Delivery feature. I have large letter selected yet it doesn't change to the lower rate.

Jamo D260 speaker

A two jamo d260 speakerParcel sizes66x40x30cm x213kg x2how is the package should be use?and which carrier and service should choiceand what is the cost?Parcelforce Express 48 about 13.63Parcelforce Express 24 about 14.83how do buy Extra Protection?ht...

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Same QR code used for two parcels

Hello, We sold two separate items to the same buyer and posted them individually. Unfortunately, we mistakenly used the same QR code on both parcels. Because of this error, only one payment was completed. The second QR code expired and payment was ne...

Resolved! How to mark an item as dispatched...

Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!

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Resolved! Seller Postage Preference

Hi All,Quick question.....I have just sold something that I listed as free postage (seller pays, namely me). I expected to be able to choose the postage carrier as the seller offering free postage, but it has given Evri, whereas I would have chosen R...

Postage label

I have been charged twice for postage label I didn't print label but it said dispatched. Then I went in to print label and it charged me again can you help please.

Parcel stuck at parcelshop for Evri collection.

Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...

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Postage payments go where?

I have set the option in my selling options that the buyer needs to pay postage, yet I haven't received any of those payments, just the initial price of the object sold.I tried doing the prepaid postage label thinking that it was already paid for by ...

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How to set up combined postage

Hi, I have set up combined postage on my page but it is still not allowing postage to be combined and is still charging for 2 seperate postages, can anyone help explain, I have followed youtube videos and it is still not working.

Selling

I have sold an item that is due to be posted by 30th December. I have contacted the buyer and advised I will not be able to send till 4th they have said this is ok will this effect by eBay in anyway if not posted by correct time?

Postage Help

When posting an item for sale, simple delivery shows for 2 seconds and then changes to collection only. It has no option to change this on the page to simple delivery. I have removed collection from my business policies but this hasnt stopped it bein...

Wrong item sent

I’ve sent the wrong item with dhl and need it to be returned. It’s not been delivered yet to the address they have. DHL have now told me to go through eBay but can’t work out how

Resolved! How can I set postage for items that are larger than the Simple Delivery options?

I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...

How TF do you contact Ebay when your problem doesn't fit their tiny selection of headers?

I sent an offer to a buyer, and at 03AM the offer was accepted, and I was charged for seven of the item, when I woke up and saw what had happened, they had (of course) already been shipped, none of the fields for return addressed this problem, so I c...

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SD Postage

Hello, I've mistakenly set postage for an item I've sold at 1kg whereas it is actually over 2kg. The SD label is ready to print and I don't know how to change it before printing and posting. Can any one help please?

Resolved! Simple delivery problem - need to resend

Hiya,So I ran an advert for multiple items and sold one item, so far so good. I printed the simple delivery label and the item was despatched by Royal Mail. Tracking was provided to the buyer.Here is the problem, he actually bought 2 items and I didn...

Changing my add so that I send overseas

I have a customer who wants me to send a package to him in Italy from the uk originally I had uk only on my add so could not send it I took down the add and reposted it allowing international delivery and it’s still showing on there side that they ca...

simple delivery hand delivered

I sold an item and printed a simple delivery label but was able to hand deliver locally.The buyer does not require a postage refund but how do I mark the parcel as delivered.The buyer has the item and has left feedback as such.

Postage Rates

I have sold an item which was listed with £2.94 Evri delivery (price directed by ebay app), but the print Evri label is now showing as £5.58 so I will be out of pocket if I choose this. Can anyone explain what I did incorrectly and what my options ar...

"Free" international postage

I collect coins, and I buy quite a lot of them on eBay. Very often, if I see something I like, next to the price it will say 'Free international postage' - but when I check more closely, it'll turn out that the item is on offer from the USA, and they...

Evri parcel stuck at parcelshop

Hi everyone, I used simple delivery (evri) to ship an item to the buyer. The buyer missed delivery and then requested to collect it from a parcel shop. However when the item was delivered to the parcelshop it was addressed as "return to sender" so th...

Why Does eBay override UK postage ?

I've just sold an item to New Zealand, to a regular buyer. I posted the sale quoting 'Royal Mail - International Tracked' at £29.45 The buyer purchased the item and paid the quoted postage charges. On posting the item, I find that eBay has overridden...

Resolved! Item sold appearing Not Delivered

I sold an item on 24th of October, and it was delivered on 4th of November. The buyer has already given me positive feedback but in my orders when I see that order, it is still appearing as not delivered. Would it affect anything? And why is it so. C...

Inpost lockers without QRcode

Can anybody tell me how I can use inPost lockers to send an item when I don't own a smart phone.I can happily print the label as I have always done for Royal Mail, will that work?And what proof of having put the parcel in the locker do I get?many tha...

Resolved! UK Parcel 95cm x 28cm x 8cm - Weight 1.4kg. Not covered by simple delivery. I have no OPT OUT option

Another reason to hate simple delivery. I want to sell an item with the size and weight as per the subject line. Zero problem pre simple delivery but 95cm length is not covered by simply delivery in the UK. I think the maximum length with simple deli...

Cancellation refused but item had not been shipped when requested

I made a cancellation request yesterday when the item had not been shipped. Cancellation was refused this morning saying refused due to item having been despatched today but no email to say it has been shipped and no tracking updated. I know they do ...

postage label refunds

Dear SellersI would appreciate your help with this. I have two scenarios I would need refunds for re: postage labels but not sure how to proceed. In the first instance, ebay deducted postage label cost though I shipped it from my amazon store and pai...

Resolved! My Pre-paid postage label does not cover the correct weight and size - can I pay the difference

Just sold an item and realised the postage the buyer has paid does not cover the true cost of sending. My fault as I went with ebay's recommended option without fully checking it covered it. I read I could cancel the label but when I try it says I ca...

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failed collection of sold item

I have a package that I expected collection yesterday 22/12/25 and I expected that the postman would bring a label but despite the package clearly positioned in the porch, where I have had many non-EBAY packages collected from, there was no collectio...

EBay offered free postage, withdrew it and put the phone down on me when I politely complained

Has anyone else had this happen to them? I opened a new account and started selling and eBay said they would cover postage costs for me for a short period and that any item listed before the 15th of December they would cover the postage up until the ...

Buyer request to delay postage

I'm due to post an item today but the buyer has requested me to wait till new year as he is away till then. I did ask him if i could cancel/refund and relist in new year but have had no reply. so now what do i do, go ahead and post it?? Help please

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Combining postage for simple delivery items

I’ve recently sold two identical items. The postage fee was charged twice by eBay. They were packed up and posted together using the simple delivery option. The buyer is now asking for a refund of the second postal fee. I didn’t receive the postal fe...

SD and Prohibited Items

Hi.I just sold some bottles of rubbing alcohol , though I was aware that normally they cannot be posted by the majority of the courier companies. I still listed them coz:I bought them from Amazon, and they were posted to me via Evri.eBay's CS told me...

Q.R. code

Good evening I sold something on an account which I have used very little over the last few years.The email account that is attached to the ebay account seems to be defunct. I have tried every possible wat to get onto my email account but cannot.It m...

Collection point continually refusing parcels

I am now forced me to use Evri, the collection point is now a 2 mile drive from my house, where as before I could walk in 2 mins to the Yodel point. 50% of the time I go to drop parcels the One Stop Collection point refuses my parcels, sighting no sp...

Ebay premium service benefits

Hello, I am a UK seller currently trying to get the benefits for the ebay premium service. My listings are 90% clothing with a few other categories thrown in.I have been through my policies and changed them so that they are inline with what is requir...

Incorrect Collection Address!

I have just sold an item but when I printed out the label I noticed that the collection address was my old address and DHL are due to collect from the old address. I have now updated my addresses but cannot find a way to stop the collection from my o...

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item received by buyer but not shipped using Evri - not showing as shipped -funds held for how long?

hi- I shipped an item within 30 mins of it being sold, and sent using Royal Mail tracked 24hr. Buyer has confirmed in a message that they received the item, several days ago, but eBay won't let me update the tracking to show the actual Royal Mail tra...

posting

With 116000 postboxes in the uk how can ebay even suggest their simple delivery is anything but simple.Paul

Resolved! I had to buy another label after the wrong parcel type was in the listing

Hello,I sold an item that once packaged, weighed over 5kg. Unfortunately I blindly selected 'medium parcel' based on the dimensions when creating the listing. The seller paid the postage, which was much less than what was needed, but rather than canc...

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Saw setting pliers

How on earth can a pair of pliers used to set the angle on a saw be considered a knife or bladed article and need verified delivery. I have had several items like this in the past few months. Iam 75 years old and been with Ebay for 18 years and i thi...

Resolved! Received an item but it isn't shown as being delivered

Hi. I have got an item that I purchased but it is still showing as awaiting dispatch. Because I don't wish to mislead the supplier, is there some way for me to show that it has been received? I have messaged them to say it has arrived. Otherwise I do...

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E-Bay forcing free standard labels on high value item when I was going to cover signed for in price

An item just sold for over £200 I had it marked as 'FREE POSTAGE' and in the description I said I including signed and tracked delivery in the price.Now ebay is FORCING me to print their label with a over £4 charge, I am not sending high value items ...

Resolved! Getting a postage refund from Ebay

A buyer bought 2 items from me, but because I have to use this ridiculous simple postage, I am charged for 2 pre-paid labels but I only need 1 as the two items are well-covered by the postage I have paid - surprise! So Ebay gets 3.38 out of me for no...

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Large letter postage size query

When listing an item and selecting large letter option the dimensions state 35cm x 25cm x 2.5cm up to 1000g however whe you go to get prepaid label when the item sells it states dimensions are 35cm x 23cm x2.5cm. Royal mail website states the 25cm al...

delivery service

Hello, I am located in Greece and I want to sell some objects through Ebay. I have listed then in ebay uk but it doesn't let me see the rates from Greece to uk or Germany or other countriew so that i can set the payment . Vice versa it shows but ther...

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shipping and collection

Hello I am a drop ship seller using printful. I set free UK shipping and disabled collection for my listing (PF_6941bd51e5637) but buyers still see a postage fee and collection option at checkout. Can you please clear it so free shipping shows correc...

COMPLAINT TO EBAY ABOUT SIMPLY

I sent this email to ebay of course I have had no reply but they are actively stopping private sellers from getting orders before christmas:-I wish to complain about simply postage. All my listings that have simply postage on them are showing that th...

Resolved! Why was my item not eligible for simple delivery?

147014203573 , electric shaver charger for £6.00I've read the articles, and have been sending low value items below £20 for a while. I can't see any reason why this item was not eligible. Can anyone advise? Chat and help articles are no help.Many Tha...

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posting large items

all of a sudden i'm only being allowed to post items up to medium parcel size (61cm), when the majority of what I sell (large printed framed pictures) are well over that size.....I am only getting Simple Delivery up to medium parcels offered during t...

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DHL failed to collect, again.

DHL failed to collect 2 days in a row, the buyer lived about 20mls away so i delivered it myself. Now the sale is marked as "dispatch over due". How can I rectify this?Service from DHL is incredibly bad, so bad I may well look for alternatives to eba...

Could not use Evri delivery

The buyer requested not to use Evri but I had already created a label. I ended up posting the item via royal mail but seem unable to cancel Evri without cancelling the entire order. I've already sent the item via Royal Mail. What should I do?

Resolved! Prepaid label incorrect for weight help.

I've just sold an item which has been listed for over a year. The buyer paid postage, but when I checked the details for Royal Mail standard tracked delivery the weight is up to 2kg. My parcel is 6.5kg which is obviously above the stated service weig...

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Do buyers select option when multiple 'Other Postage Services' has been selected by the seller?

I am using the Global Shipping Programme and have also selected 'Other Postage Services'. Do the buyers have the option of selecting which of the 'Other Postage Services' I have selected? Also am I allowed to select both 'Global Shipping' and 'Other ...

evri postge

The posting deadlines for sending parcels in the UK mainland are:Friday 19th December – last day for courier collections.Friday 19th December – For Standard delivery, drop off your parcel by 11am at a ParcelShop or Evri Locker to get it there before ...

Knives policy

My listing for a cutlery set has been hidden due to the delivery method not adhering to guidelines even though I am paying for the postage and using Royal Mail Tracked with age verification. Other cutlery listings I have seen offer far less stringent...

Resolved! Funds pending – awaiting delivery

I had a buyer ask me if I would do an expedited shipping on an order as it was for a christmas gift, I paid for the shipping with royal mail tracked 24 outside of ebay only to find there was no way for me to manually replace the "simple delivery" wit...

So Called Simple Postage! NOT!!!

Ebay as a platform is done for it’s dead. I have 100% positive feedback, shipping labels are always bought via ebay and shipped immediately. I am an excellent seller with an excellent reputation. I get an email from eBay congratulations you can now l...

Delivery dates

HiI made a bid on a coat that is specifically a Christmas present and the option was to pay for express delivery which I clicked on. This morning the seller was dispatching and asked what postage I requested, Royal Mail or Evri and I advised again as...

Delivery

Need some advice,I sold an item on the 10th of December, dispatched on the 13th. Then buyer messaged me yesterday the 15th saying they haven’t received the parcel or a card which I looked on the tracking and says been attempted.Following day 16th, it...

Selling

I have recently sold a puzzle on ebay quoting the postage as £3.75.I have received a message from the buyer stating that the item is to be sent signed for at a cost of £14.00.The order details issued by ebay only shows the cost of the item and the po...

International shipping mess - Paid $81.29 shipping, seller only sees $6 and won’t ship.

Hi everyone,I’m hoping someone can help clarify how eBay shipping works here, because I’m stuck. I’m the buyer of a $100 item. At checkout, I paid $81.29 just for shipping (confirmed on my eBay order and payment receipt).However, the seller is tellin...

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Carriers not collecting large items I've sold

How many other sellers are experiencing this problem:I sell quite bulky items and now have to use simple delivery through eBay. The labels are printed and the items packaged with carrier collection promised for the next day.Nothing happens, no collec...

Execrable EVRI

My local EVRI depot is now beyond dysfunctional. I've had two parcels go completely missing this past month - one from eBay and one from Triumph - and two others took over a month to arrive and, when they did arrive, were in badly damaged packaging. ...

Incorrect address

HiI’ve sold an item in ebay but I can’t send it because of incorrect address. The buyer entered her address in a wrong way and I can’t edit it. I messaged her but I didn’t receive any response.Please follow up this issue for me. Thanks in advance

Postage Options For Buyers

Can someone clarify whether or not sellers are aware that buyers now have no control over choice of courier when purchasing an item? I am told sellers get the option to exclude a courier when making the listing but if they don't make any exclusions, ...

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Postage labels

Hi, I sell my items seller pays postage. I have never purchased a postage label, I go to my local Post OfficeWhy am I being charged postage on every sale, I do not use the postage label service Thanks

Seller is not shipping item

I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...

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Postage

Good afternoon, can't seem to find a way of talking to customer services I have sold a few things on here but I keep being charged for the postage labels even though it states on my listing that the buyer pays for the label? It seems both the myself ...

eBay new postage settings.

Why is eBay making me set a postage policy on my new listings? I used to just select a carrier or other with a delivery date range and put in a price. Now it wants me to set a policy and the new listings show as 'Courier - Check the item description ...

Tracking

Hi, I’m an occasional seller, but today I sent an item using post office and I’m now trying to upload my tracking number onto my eBay. Spent best part of 45 minutes, following eBay advice went to orders but from that page can’t find “more actions” ca...

Change dispatch address on DHL courier pickup

Hi, I just arranged for DHL to pick up my parcel for delivery tomorrow but after agreeing to the collection date the confirmation message showed that the dispatch address was wrong. How do change the dispatch address with DHL so that they pick the pa...

Simple Delivery question

I posted this a couple of days ago but I now can't see it, so I'll post it again. It's my first question to the community so I'm not sure I'm doing it properly. Thanks in advance. I thought I had a handle on Simple Delivery but I was told off by eBay...

No collection code

I have been sent no collection code for an item to be collected from a local store. This is the third time this has happened. The store are unwilling to release the item without the collection code. This is very very annoying. Come on eBay, sort this...

Changing a listing to allow international postage

I am UK based and have an item listed. Offers have been sent and someone in the USA would like to accept the offer. When I created the listing, I didn't select to allow international postage. I tried to edit my listing to now allow postage abroad, bu...

The delivery man doesn't come.

Hello,I received an email saying that the item is on the way, but the courier hasn't come to collect it from my address yet, and the parcel is still here. I'm honestly not sure what's happening.Please contact eBay support and let them know that the p...

Postage label not scanned but item sent

Hi there, a buyer bought two items off me and I didn't know how to combine the postage (I was paying for the postage) so I just bought two postage labels. So I've taken the items (packaged separately) to the post office and they've used one postage l...

posting as a seller

I am selling a full-length umbrella within the UK (approx. 95 × 10 × 7 cm).When listing the item, eBay automatically forces me to use Simple Delivery and restricts me to the suggested couriers (Royal Mail, DHL, Evri). The problem is that the system d...

Simple Delivery recommendations

I thought I had a handle on Simple Delivery but I was told off by eBay this week for sending something that was overweight. As usual, despite noting the dimensions and weight, Simple Delivery ignored my listing details and recommended packaging that ...

EVRI

seem to lose more packages than they deliver from my experience. Anyone know who Vinted use?

Simple Delivery (seller responsibilities)

HiI've recently started selling on eBay again after a long time and quite a bit has changed. On my listings I've just allowed eBay to set the postage costs and options. I recently sold a pair of trainers - the buyer selected Evri as the postage servi...

Open parcel

Buyer received parcel but said it was open when it arrived,a part was missing .This was sent through eBay simple delivery with dhl

Postage cost

My customer has purchased a large letter label at 87p which is sufficient for the item as it's a ring but when l come to print the label it's trying to charge me £2.69 and sent it via a different carrier could anyone help with this thanks

Postage item needs revising for a larger item

Hi, we need to change to delivery method for a sold item, the label has already been generated, however the post office said the item needed a different courier provider as the item is too large for the current delivery provider. How can I change the...

Resolved! Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and

Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and posted it. I cancelled my open request for ebay help. Now, a week later, Evri Tracking states my parcel was danaged beyond repair in their care. Cann...

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Evri Parcel Shop collection

I have a couple of simple delivery parcels to collect from an Evri Parcelshop. The email telling me they are ready for collection says that I need photo identification. I don’t have any, how do I get my parcels? Does anyone know a way round this plea...

Delivery times changed

Why do my listings all of a sudden state estimated delivery of 27th of December. We have same day dispatch and all our deliveries are arriving via Royal Mail in good time but all of a sudden this has changed and our orders have stopped. There is stil...

I posted the item without eBay's delivery

I am new to eBay selling. I made a sale and was to deliver the item to the buyer. I didn't know that I was to send the item through evri with the tracking ebay provided. I sent the item to the buyer within 48hrs. the buyer has received the item from ...

Resolved! Change postage

received a bid, but I notice that I’ve not chosen postage signed for, which I will need as the jacket is expensive. How can I change postage option ?

Postage Options Again

Has anyone had it when you list an item, select the postage option (Not the stupid Simple Postage option) then when you’re item is listed eBay have changed it and added another option?? Getting pretty fed up with eBay and it continuing to force us do...

no option to post items to israel

used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...

Authenticating valuable item

So I have an expensive item that needs to be sent to Rapid for authenticating The label eBay are offering, doesn't cover the value of the item, (£450) plus there's a gabled list of numbers, and random characters in the third line of the address Two q...

Postage changes for sellers.

Ebay new message about changes to postal to Simple delivery for items less than £20 is a reversal of their decision earlier this year when many private sellers objected to this system being imposed on them. Hope E-bay cancels their proposed change an...

Ebay simple post and my post no combining

I want to know how to combine postage when EBay steps in with its Simple postage.I lost a sale of 6 items because the buyer got charges a large amount for postage and EBay split the order in two so I could not combine.This is happening regularly now ...

Delivery date shown on listings

Hi. Does anyone having their delivery date on listings to appear incorrect? I have a bunch of items that are to be posted with Royal mail 2nd class with 1 day dispatch time and the delivery date on the listing is Sat 27th of December! WTH is wrong wi...

Shipping

Hi i trying to sell a product that the company would post direct to the customer rather than me posting it. How do you change the method of ebay simple shipping to your own defined one. If you cant hiw do you quote the shipping for dropshp items. Hop...

Wrong tracking details

Hiya hun tracking says it was left bh my back door but theres no back access unless the delivery driver was to throw it or scale over a 7ft wall, theres no photo as far as I can see either so could you contact them & find out where it is please? Than...

Does ebay actually protect sellers?

Some background first. I had a customer who ordered 2 items and then messaged me to say he was sent the wrong items. After he explained what he was expecting i used the listing title and description to show that he had ordered incorrectly and had rec...

Ebay Simple Delivery

I received this message today quote: Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery. This means you’ll get automatic tracking, pre-paid labels and QR codes. Plus, you’re fully protected if your item is lost or damaged...

Simple Delivery

I have listings where I am listing multiples of the same item with free postage. If I sell more than one item to a buyer eBaye charges me shipping for each item whereas if I were to post them myself I would incur only one lot of shipping as the items...

DHL not collecting but with an added twist!

Hi DHL not collecting has featured here a few times and the advice seems to be to cancel the DHL collection and use alternative means. I have a large parcel that has not been collected for three consecutive days now. However, yesterday, the DHL drive...

Delivery dates

Hi, I have a dispatch time of 2-3 days on my shop. Ebay have set the estimated delivery date after Christmas as 27 December, which is affecting my sales. Is there anything I can do?

Resolved! POSTAGE FEES

Hello,I’m having trouble setting the correct postage cost on my draft listing.When editing the draft, the only available postage option is “Use postage rate tables”, and I cannot select “Flat: same cost to all buyers” or “Calculated postage”. I have ...

The return of Simple Delivery

I have just received an email from Ebay saying "Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery.... You may see a change to the courier you selected when you listed your item". DO THEY NEVER LEARN?? I do not want Simpl...

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